Rated 4.0 out of 5 by 197
Rated 1.0 out of 5.0 by Sighforbadservice Great place POOR CUSTOMER SERVICE
As soon as I got there, they had to call my cousin to confirm that she changed the reservation to my name when she already did that a few days before and the lady was not very friendly. Then when we checked out, they charged my card TWICE, I had them take it off then they gave me paperwork confirming that they did. Well It's 3 days later and they're still charging me double the charge. I called the hotel to get my refund back, the manager HUNG UP on me. I do not recommend this hotel and I usually love Holiday Inn. This issue is still not resolved at this point.
May 20, 2015
Rated 5.0 out of 5.0 by UncleWillie Great Stay
Very friendly staff, room was large and bed/pillows were very comfortable.
May 19, 2015
Rated 4.0 out of 5.0 by Karl41 Comfortable stay during trying time
Nice hotel. Staff very cordial and accommodating. Comfortable bed. Just a bit warm in the room. Some updating needed. The facility is dated somewhat but not bad.
May 16, 2015
Rated 5.0 out of 5.0 by transplant 08 clean romms and gfeat service
I was in town for a medical visit at UT Southwestern and I appreciate the medical discount on the room rate.
May 13, 2015
Rated 2.0 out of 5.0 by Unsatisfied25 Not the best
Overall not a very pleasant stay, internet ad is misleading, staff not very friendly
May 13, 2015
Rated 4.0 out of 5.0 by s534 A 2 night stay needed for our travel plans.
We only stayed here 2 nights on our way to San Antonio. Rooms were clean and comfortable, staff friendly and helpful. We visited The Texas School Book Depository (highly recommended) and took Dallas bus tour. With GPS it wasn't difficult to drive to these locations. We were comfortable when we returned to hotel and slept well. At first we were a little worried because it was close to a gas station convenience store, but we were on an upper floor and noise was not a problem. Visited this store for Mexican food and picked up snacks with a quick walk. There were multiple cameras on parking lot and monitors were easily viewed by front staff. If we were staying for a longer visit, may not have stayed at this location, but it worked out for short term stay. It is in a city and would not have wandered around area, but if you needed to be there for a short stay on business or access to nearby medical community this would not be a terrible option due to easy access to highway and pricing.
May 11, 2015
Rated 5.0 out of 5.0 by DiamondJoe75034 A Great Short Stay
The facility was overall excellent. A great place for a great price, surrounded by much higher priced facilities.
May 10, 2015
Rated 4.0 out of 5.0 by SuzieQ123456789 Loved the Pillow Choices and the mattress!
There was a noise problem with loud people in the hallway and slamming doors into the morning hours. The maids cleaning the rooms were carrying out a lengthy loud conversation between rooms in the morning, so could not make up the sleep deprivation from the night before.
May 2, 2015