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Rated 4.1 out of 5 by 167 reviewers.
Rated 5.0 out of 5.0 by Ms. Jackson you sould be proud! Wow! What service! I don't write reviews normally but the way your staff went out of their way to help me out in a trying situation needs to be recognized. Like 100's of others I was stranded in Dallas yesterday due to the weather. DFW shut down so I booked a flight out of Love Field for today. Checking for room reservations, I saw that there were none available on the website but I figured I'd try my luck and call anyway. After explaining my situation to ERIC he said he would see what he could do and found a room (which I believe was offline due to just finishing maintenance) and held it for me. The room was ready upon my arrival and was very clean and comfortable. When I checked in I asked to make a shuttle reservation to the airport but it being Saturday, that service was not available. Eric did however make a taxi reservation for me at 8AM the next morning. After a good nights rest and a satisfying breakfast, I checked out just before eight and MIKE at the front desk knew about my taxi reservation and checked with the cab company to insure that the driver was on the way. Well it's a long story but someone else took my cab. There were very few cabs to be had due to the icy road conditions. MIKE through herculean efforts and 10 plus phone calls made sure that another cab was sent and I made my flight with time to spare. He didn't have to do this. Most other's would not have. Thank you so much! I'm safe and warm at home thanks to you! February 28, 2015
Rated 5.0 out of 5.0 by Great Service Eric at the front desk was very helpful extending my reservation. February 26, 2015
Rated 5.0 out of 5.0 by Easy to get to Safe, comfortable place to spend a snow filled night. February 25, 2015
Rated 4.0 out of 5.0 by Bed was comfortable, slept well The beds at HI Express have improved through the years. They are good for a bad back. The breakfast is a little weak. It could use some different items to change things up. Over all not a bad place to stay, but was over priced. February 17, 2015
Rated 5.0 out of 5.0 by Clean, comfortable room with a hot breakfast The room was clean, comfortable and ready when i checked in. The breakfast offering was somewhat limited to thin bacon and mystery eggs, but it was hot and edible February 16, 2015
Rated 1.0 out of 5.0 by loud loud inside and outside all night long hear water running in pipes hear water when top floors that showers one way in and one way out of parking only small cars can park you will get door dings if you park a suv or pickup here parking is no good February 16, 2015
Rated 4.0 out of 5.0 by Great stay Nice hotel, close to the airport. Only downfall is the parking lot is pretty small. I've stsyed here several times in business and the rooms are nice, and the staff are very friendly. February 13, 2015
Rated 4.0 out of 5.0 by Affordable option close to downtown Had to stay here for work even at a nearby (more expensive) hotel. Room was nice and clean. TV didn't work, but I didn't bother to get it fixed. Bed was ok, but pillows were way to puffy (soft and firm versions). Breakfast was ok. Bacon was a little gross. I ended up eating an oatmeal cup I brought myself. Little chobani yogurts were a nice change of pace. February 10, 2015
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