Rated 3.8 out of 5 by 60
Rated 4.0 out of 5.0 by Yeager4u Clean and Quiet
Off the beaten path yet Clean and Quiet. Thanks for a good nights rest.
June 1, 2013
Rated 1.0 out of 5.0 by jshill Not a good experience
We try to stay at your hotel during the annual High School State Track Meet at Drake Stadium. In the past we have had a good experience at your hotel. It is close to the stadium and has been very accommodating for our needs. This year however was different story. We checked in and brought our bags to our room. There was a malfunction with the door and we were locked out of our room for over 3 hours. There were no more available rooms and we had no luggage because it was locked into the room. It was after 11pm before we could get into our room. Keep in mind we could get out of the room but we could not let the door shut when we would leave the room because it would not open back up again.
May 30, 2013
Rated 3.0 out of 5.0 by Drakedad Great Location But...
My daughter attends Drake so this is perfect location however there are a couple of drawbacks. The hotels caters to families so they only have 2 rooms with king beds. Secondley, I have stayed at other Express locations prior. The breakfast selection good be better starting with fruit. Also a workout room would be a plus.
May 17, 2013
Rated 4.0 out of 5.0 by LIB99 More than expected
Clean, quiet and comfortable. Good, diverse breakfast with health options. Decent location. I like this property much better than its sister hotel at the Mercy Campus. The Drake HI Express is fresher and their CC cookies are tasty. Thanks for being reliably good.
April 25, 2013
Rated 1.0 out of 5.0 by Brenda70 Very poor room
My hotel room was in horrible condition. The bathtub had a rust stain and when I turned on the shower water squirted all over my face and clothes from pull knob. The ceiling wall was peeling all over the bathroom. The room was dusty. The curtains in my room and all over the hallway were wrinkled and clearly were not ironed for a very long time. The carpets were in poor condition.
I had the Do Not Disturb in my door and housekeeping still came in and touched my belongings and cleaned the room. I did not want this and they replaced the tag back into the key lock system so clearly they knew I did not want it cleaned. The second day they still attempted to enter my room in the morning even though it was in the key card slot.
I reported this to front desk and nobody bothered to call me even though she stated it would be reported.
College party was going on in hotel so resting was not an option. Very unpleasant business trip.
April 9, 2013
Rated 4.0 out of 5.0 by OmegaMan7 HIDrakeUniv.
Looking for a Holiday Inn experience like no other?? This quaint,
charming, inn is reminescent of hotels on the east coast or parts or Europe. Tucked away from the usual interstate/highway venues; this Holiday Inn is near Drake University's campus neighborhood. You will definitely need a GPS to find this hotel.
A little older than most Holiday Inns, this property blends in with the university campus environment with its red brick and ivy exterior. Upon entering the front doors, the registration desk gives the impression of once being a college dormitory.
Rooms are a little larger than the standard hotel room and most of the fixtures have been modernized. The doors of the bathroom and some of the bathroom fixtures give tell tale signs that this is an older property, but the rooms are quiet and clean.
The breakfast bar is complete with the usual eggs/bacon/toast/coffee/juice/bagel onsemble. Fresh hot coffee and orange juice; very good.
The price is about $10.00 too much , but I would definitely recommend this hotel.
April 1, 2013
Rated 4.0 out of 5.0 by cancermaa good
was close to hospital and convenient with the breakfast,,,
March 29, 2013
Rated 4.0 out of 5.0 by ak74848 Nice simple place
Nothing fancy. Convenient to Drake. Excellent staff
March 23, 2013
Rated 2.0 out of 5.0 by Calkeefer Holiday Inn Are you a business hotel or not ?
This happens to more often than not, I go to the business center to print something and it doesn't work. I only need to print a few documents from a thumb drive and it causes me a lot of grief when I have to make alternate arrangements to do this. At times when I have run into this problem, the desk staff will accommodate me by printing from their desk computers. Not at this hotel; first the “business center” is a single old computer and a cheap printer located in front of the desk. I noticed it is pretty busy during the evening. When I tried to print, it wouldn’t recognize my thumb drive. I resolved this, but when I went to print it was out of ink. The two desk clerks were there looking bored and said “ I guess we will have to get some ink” and then proceeded to do nothing. The next day I tried again and there was no paper and nobody to be found at the desk. This is not the only Holiday Inn with this problem, just one of the most egregious cases of the desk clerks not giving a darn or being helpful at all. If you are going to have a business center it needs to have current software (adobe reader# supplies kept up to date , it should be monitored for abuse #IE kids hogging it and printing a hundred documents without noticing the printer is offline) And the clerks should have some basic training on how to support it. Just to be clear, I’m Silver at Marriott and they are only slightly better than HI despite charging more and being a more business orientated hotel.
February 28, 2013
Rated 5.0 out of 5.0 by Denis77 Comfortable and excellent experience
This is a great place to stay, minutes from downtown Des Moines.
The Drake Diner and various other cafe's and shops are within walking distance, and I mean "no jacket in freezing temperatures" distance. The staff is friendly and welcoming, I was able to check in early without a problem.
February 25, 2013
Rated 4.0 out of 5.0 by LSLady Great Service/Bad Room Location
Best part of my stay was staff and service. All three desk attendants were very friendly and accommodating. Unfortunately, my Mother and I were placed in a room off the lobby on the first floor - literally ten steps from the desk. Noise level was high late into the night due to the hotel being full of Drake wrestling tourney and relay guests. People were filling trash cans with ice directly across from our room and yelling to each other up the lobby stairwell. Finally had to ask the desk attendant to please attempt to keep the hubbub to a dull roar and he did. Room was very clean and comfortable, location was good but breakfast was pitiful. Drake Diner next door has great food! Received nice little snack bag as a Priority member.
February 22, 2013
Rated 4.0 out of 5.0 by Egli Big rooms, clean
Good experience. Will return. Have used this as a destination several times for downtown events.
February 22, 2013
Rated 3.0 out of 5.0 by jack1 disappointing
Was there on a snowy night. Didn't leave until the next morning at 10 and the parking lot and driveway were still not plowed. I think that the walk had been shoveled once but it had covered over again with blowing snow. Had been there the previous night and notified the desk that the tub wasn't draining. Still not draining the next morning. If you want attention to detail this is not your place. Price was good but too high for what you got.
February 4, 2013
Rated 5.0 out of 5.0 by carpenter55 Great Staff
I have stayed at the Drake Holiday Inn Express more than twenty times orer the last few years and I'd like to complement the staff on a job well done. Recent constuction in the lobby I'm sure can be trying but the staff has handeled it very well, Last fall I was in a room with a heating problem and the hotel was booked full. I spoke with MJ the desk clerk about the problem and by the time I returned from dinner she had several options for me to chose from to bring my stay up to the leval I expect. Great location also
January 21, 2013
Rated 5.0 out of 5.0 by Iowa66 Holiday Inn, Drake
This hotel is a quiet and off the beaten path type hotel for the laid back traveler. The hotel is not the most modern, but what it lacks in decor it more than makes up by the friendly staff and quiet atmosphere. They are currently undergoing a fairly major remodel in the lobby. The rooms as mentioned are not the most modern and could use some basic updates (ie bathroom doors), but they're consistently quiet, the beds are comfortable and there's a local diner (Drake Diner) next door for a great meal with local flare. That being said, this is consistently one of my favorite hotels to stay at simply because it's QUIET! If you're looking for a modern hotel with many amenities, this probably isn't the hotel for you.
January 20, 2013
Rated 2.0 out of 5.0 by scott1111 Noisy
The paper-thin walls offered zero sound barrier. Could hear every word spoken in the rooms on both sides.
No upgrade offered for Priority Platinum member.
No elevator available so hauling bags up the stairs not convenient.
January 20, 2013
Rated 5.0 out of 5.0 by PellaGuy Comfortable stay
Staff was very informative of the local neighborhood and I was very comfortable in my room.
January 2, 2013
Rated 5.0 out of 5.0 by AFRetired Great staff
Appreciated the pricing & the professionalism of the staff. They were all very cordial, professional, courteous and gave the appearance of the fact that they really appreciated you staying with them. In spite of the current construction, I've decided to make this my primary base of operations whenever I'm in Des Moines. Thnx!
December 26, 2012
Rated 4.0 out of 5.0 by OmahaTraveler Nice, clean, no-frills
Rooms were big, quiet and clean. Lobby was being remodeled and breakfast was very typical of Holliday Inn Expresses. Close to downtown with plentyful, well lit, free parking. Casual restaurants easy to walk to.
November 13, 2012
Rated 1.0 out of 5.0 by OLSONS CONSTRUCTION
WHEN WE ARRIVED AT THE HOTEL WE NOTICED THE FRONT LOBBY AREA WAS UNDER CONSTRUCTION. THIS DID NOT ALARM US. IT IS A HOTEL, AND THEY WOULD NEVER PUT GUESTS IN THE ROOMS AFFECTED BY THE CONSTRUCTION. RIGHT? WELL, SADLY WE WERE WRONG. OUR 2ND FLOOR ROOM WAS RIGHT NEXT TO THE CONSTRUCTION AREA. THE BANGING OF HAMMERS AND CONSTRUCTION SOUNDS STARTED EARLY IN THE MORNING. (8:00 OR SO) THE CONSTRUCTION WAS RIGHT ON THE OTHER SIDE OF THE WALL. WE WERE NOT HAPPY. OUR SON NEEDED THE MORNING TO DO HIS HOMEWORK BEFORE CONTINUING OUR ROADTRIP FROM MPLS TO KANSAS CITY. IT WAS IMPOSSIBLE FOR HIM TO DO HIS HOMEWORK WITH ALL THE NOISE. WE WILL NEVER STAY AT THIS HOTEL AGAIN EVEN THOUGH OUR DAUGHTER IS ATTENDING DRAKE UNIVERSITY. WE WILL GO BACK TO THE A DIFFERENT CHAIN HOTEL IN URBANDALE WHERE THE SERVICE HAS ALWAYS BEEN EXCELLENT.
November 7, 2012
Rated 4.0 out of 5.0 by Jaax Great!
This hotel was a nice place to stay. It may not be the most fancy hotel in town, but I had no problems while staying there. The price was reasonable. It was quiet. All the staff were wonderful! The day, evening, and night staff...all of them! It was hard to find a parking spot at night, but it's a busy hotel. Should consider placing fridges in all rooms. The beds, etc.. were all comfortable. Would certainly recommend to other people who need a hotel to stay for a night or several! I can't express enough the friendliness of the staff...all shifts..all job titles! Please, tell them ALL, thank you!
October 18, 2012
Rated 4.0 out of 5.0 by Roxiebox Drake University stay
Can walk to university. The staff and management are friendly. The new breakfast area is very nice with plenty to eat and variety. The elevator is coming even though I will not use it as there are only two floors to this hotel.
October 12, 2012