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Rated 4.1 out of 5 by 124 reviewers.
Rated 5.0 out of 5.0 by Safe and Friendly - perfect for Tigers game I was pleased with the stay - would def use again if I came back. Pillows were VERY comfortable and access to city was perfect. August 26, 2014
Rated 2.0 out of 5.0 by Not up to the standards of other Holiday Inn Expresses (Pardon the appearance of the review. I can't figure out how to keep the line breaks so it looks just like a big jumble of words. The usual HTML tags used for carriage returns do not work.) First the good: The service staff (front desk, maintenance, housekeeping) were attentive and friendly. From a people standpoint the staff was excellent. The guest room was relatively well appointed, though a towel rack (beyond the simple single bar) or shelves in the bathroom would have been welcome. The Fitness room went beyond the standard treadmill/stationary bike/elliptical selection and included many weight machines and free-weights. A on that. Now the rest: The hotel is a few blocks from the GM building and Ford Field, yet the surroundings look like a scene from I Am Legend. During the day is not too bad, but I would not venture to go outside at night. There is no self-parking at the facility, so you are forced to use valet parking if you brought a car, which can get expensive if you like to tip for service. The guest room door did not close properly and as a result I got stuck in the room as the handle on the door would not turn due to too much pressure on the latch mechanism. Every day I had to have my access cards reset, even though I kept them away from my leather wallet and cell phones, both common causes of the magnetic strips getting corrupted. The center of the three guest elevators that service every floor was not always able to close the doors, so unless you enjoy entertaining yourself by watching the doors open and close for hours on end, avoid it. Some of the scratchwork in the metal interior of the elevators by previous guests can provide mild amusement. The breakfast is distributed around three separate areas of the dining room, so make sure you can see everything available before making your choices. And don't expect the tables to be clean if you are not the first downstairs in the morning. Other than the restaurant attached to the hotel and the small restaurant next door to it in front of the public parking lot (which does not seem to be open for dinner) there aren't many eateries close to it. There is a Subway shop a couple blocks down, but again, unless you get there before the sun goes down, I would be hesitant to take the walk. August 25, 2014
Rated 5.0 out of 5.0 by Detroits Best Hotel Great Hotel And Staff. the restaurant is awesome and there staff is great also. love the location. this will be my home when visiting Detroit going forward. August 24, 2014
Rated 1.0 out of 5.0 by worst Holiday Inn ever Smelly carpets. No greetings. Staff does not give the right card for the room and thus had to go down and redo the card. Staff does not take it too serious but claims it could happen. Noisy outside abke to hear the bus trains etc...cannot sleep. Warm water does not come unless yyou let the water run for over 5 minutes. Expensive for the hotel amenity. AC was probably never cleaned. No thermostat. Smelly air and loud fan noise. 20 bucks for parking and no choice but to do valet parking. Staff standing to rip you off for another tip for the parking. I would never ever recommend this hotel. I was so happy to check out. August 23, 2014
Rated 1.0 out of 5.0 by What a nightmare My daughters and I were staying for one direction concert. Rooms were not ready at check in time. The line was out front door. Finally got into room at 4:15 with bed stripped because no clean bedding. Returning to motel after concert around 11:15 only to find out kitchen was closed and could not get food. Motel was totally unprepared for such a big event! Have stayed at Holiday Inns many times before but will not anymore. Horrible experience. August 21, 2014
Rated 1.0 out of 5.0 by bad service We got to the Hotel at 2:30 PM. There was a line out the door. We had to wait till around 4 PM to get 1 of our rooms. The other room we did not get till after 5:00 PM and we did not get the clean sheets and towels till around 7:00 PM that night. They left the dirty stuff piled in the corner of the room until they came with the new stuff. August 21, 2014
Rated 3.0 out of 5.0 by No express in this hotel Waited in line for an hour and a half to check in to the hotel. Room was dirty once inside. Other than hotel manager remaining staff was friendly and helpful. Restaurant was very nice. Complimentary breakfast was nothing special. August 21, 2014
Rated 5.0 out of 5.0 by Great choice! We brought my teenage daughter and her friend to Detroit for the One Direction concert and didn't realize the Tigers were playing at the same time! The check-in line was out the door and down the sidewalk, but it moved along and the staff kept smiling. We were so happy to find out there was a free shuttle to Ford Field, and the driver "Q" could not have been more helpful!! He even gave me his card and told me to call him when we were ready to come back. The valet kids were terrific and very helpful, even when I sent one of them back to my car for the jacket I forgot:) We booked this room last December and I was able to use our Priority Club points for the queen suite, what a nice surprise! We have been Priority Club members for nearly 25 years and we love it. The room was huge, beds were comfy, and the fridge was a nice bonus. The elevators were very slow and the hotel could use a little updating, but it was clean and well maintained. Thanks for a great stay! August 21, 2014
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