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Rated 4.1 out of 5 by 248 reviewers.
Rated 5.0 out of 5.0 Professional & Courteous w/honest review Price was reasonable. As a Bonus Breakfast is included if you choose to eat it. Different types of Sausages were also included. Line was super long. Breakfast is more suitable for kids & families on a budget. Wish there were another entrance & exit for hotel. Check in lines extremely long. Kudos to Darius and other Staff Members for upholding their professionalism in regards of rude-threatening customers (seriously, folks were actually threatening hotel staff). Some of the Customers behavior toward the staff was utterly disrespectful and shameful - when the staff was nothing but courteous and professional. Our rooms were superbly clean. We always leave our hotel room as clean as when we first entered. During our stays at different hotels we noticed that people can be such disgusting slobs! I would be totally embarrassed for any hotel staff to see me leave my room in such a disgusting manner. We noticed an envelope for a tip for the maids. Because of the Holiday's, we left an extra tip! Those Folks work hard cleaning up after patrons! A suggestion to Hotel Management; since so many folks complain about stains/holes/bed bugs in furniture, perhaps maids should be informed to check more carefully after a guest checks out for: destruction of property, overly stained areas and pests. Start holding hotel guest accountable! Here's a thought; hotels that are "pet friendly" could be the cause of some bed bugs-ticks-fleas - Along with filthy folks. Perhaps, Hotel Staff or Security could be more vigilant in regards of making sure individuals that stand/loiter in the front of the hotel property are not bothering or soliciting hotel patrons for money! Not a good look! Had a high floor, lovely view of area. Unfortunately there is isn't any way to avoid the noise of elevators. They are everywhere. Although they did try to accommodate us #smile#. At first, we thought the constant noise was of a people mover's close by. LoL. Plenty of Comfortable Plush Pillows. We stayed in a double Queen room. Microwave/Refrige is definitely a plus! Yes mattress is very firm, but luckily our mattress look to be almost new and very, very clean! Room Atmosphere was so comfortable that we didn't even need to turn on heater. Maybe because of our floor level! Over all enjoyed our stay! December 21, 2014
Rated 5.0 out of 5.0 by Perfect Place for a Play weekend Everything was just perfect, we love hanging out downtown Detroit. This location will be our "go to" spot. King suite room with a full fridge was great. December 19, 2014
Rated 5.0 out of 5.0 by Fantastic staff Nice older hotel. Fantastic staff from the valet to housekeeping. You will have a great time interacting with the gals in the food area. December 18, 2014
Rated 4.0 out of 5.0 by Great experience, minus our "neighbors" We only stayed one night for a company part but over all it was excellent. Only issue we had was in the fact that our room was a "joined" room and the folks on the other side of the door were quite exuberant at 3AM. I will say, the bed and pillows were some of the most comfortable I have slept on in a hotel. December 17, 2014
Rated 4.0 out of 5.0 by Great Central Location Walking distance to the Joe was great for our visit to see a Red Wing game. Breakfast the next moprning was quick and made up of a good selection for the many people that were served. December 17, 2014
Rated 5.0 out of 5.0 by Send Weekend away good value for Down town Det. Surprised and glad we chose you December 17, 2014
Rated 3.0 out of 5.0 by suite broken down hotel was fine but the suite we reserved was not! the sofa bed was broke and soiled.the reduced rate was fair but would rather have had a nice working suite December 15, 2014
Rated 4.0 out of 5.0 by Great downtown location We had a nice 2-night stay. Came to Detroit for a hockey game at Joe Louis arena. You can easily walk to all major downtown locations (Cobo Center, Joe Louis, Comerica Park, Fox Theater). Although we only chose to do this during the day and rode the people mover after dark, which is great and runs really freaquently. We also took advantage of the valet shuttle when we went to dinner and didn't know our way around yet. Prompt and polite service on departure from hotel and we just had to make a call to be picked up at the restaurant when we were done. The staff were really helpful at check-in and recommended local restaurants for dinner. Did not have breakfast because either morning because there were too many people in the breakfast area. Seating is plenty, but the service areas are a real bottleneck. I didn't want to stand in line for a bagel for 20 minutes... We received no special recognition or bonuses for being IHG Rewards Club Members. We did find the $20 per night valet charge a little steep, considering that you really don't have any other alternative. Would have been nice to at least have this fee waived for being IHG members or something... December 14, 2014
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