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Rated 4.1 out of 5 by 122 reviewers.
Rated 5.0 out of 5.0 by Detroits Best Hotel Great Hotel And Staff. the restaurant is awesome and there staff is great also. love the location. this will be my home when visiting Detroit going forward. August 24, 2014
Rated 1.0 out of 5.0 by worst Holiday Inn ever Smelly carpets. No greetings. Staff does not give the right card for the room and thus had to go down and redo the card. Staff does not take it too serious but claims it could happen. Noisy outside abke to hear the bus trains etc...cannot sleep. Warm water does not come unless yyou let the water run for over 5 minutes. Expensive for the hotel amenity. AC was probably never cleaned. No thermostat. Smelly air and loud fan noise. 20 bucks for parking and no choice but to do valet parking. Staff standing to rip you off for another tip for the parking. I would never ever recommend this hotel. I was so happy to check out. August 23, 2014
Rated 1.0 out of 5.0 by What a nightmare My daughters and I were staying for one direction concert. Rooms were not ready at check in time. The line was out front door. Finally got into room at 4:15 with bed stripped because no clean bedding. Returning to motel after concert around 11:15 only to find out kitchen was closed and could not get food. Motel was totally unprepared for such a big event! Have stayed at Holiday Inns many times before but will not anymore. Horrible experience. August 21, 2014
Rated 1.0 out of 5.0 by bad service We got to the Hotel at 2:30 PM. There was a line out the door. We had to wait till around 4 PM to get 1 of our rooms. The other room we did not get till after 5:00 PM and we did not get the clean sheets and towels till around 7:00 PM that night. They left the dirty stuff piled in the corner of the room until they came with the new stuff. August 21, 2014
Rated 3.0 out of 5.0 by No express in this hotel Waited in line for an hour and a half to check in to the hotel. Room was dirty once inside. Other than hotel manager remaining staff was friendly and helpful. Restaurant was very nice. Complimentary breakfast was nothing special. August 21, 2014
Rated 5.0 out of 5.0 by Great choice! We brought my teenage daughter and her friend to Detroit for the One Direction concert and didn't realize the Tigers were playing at the same time! The check-in line was out the door and down the sidewalk, but it moved along and the staff kept smiling. We were so happy to find out there was a free shuttle to Ford Field, and the driver "Q" could not have been more helpful!! He even gave me his card and told me to call him when we were ready to come back. The valet kids were terrific and very helpful, even when I sent one of them back to my car for the jacket I forgot:) We booked this room last December and I was able to use our Priority Club points for the queen suite, what a nice surprise! We have been Priority Club members for nearly 25 years and we love it. The room was huge, beds were comfy, and the fridge was a nice bonus. The elevators were very slow and the hotel could use a little updating, but it was clean and well maintained. Thanks for a great stay! August 21, 2014
Rated 2.0 out of 5.0 by Overall a Nice Stay We stay here whenever we are in Detroit. Great location for any venue going on. August 21, 2014
Rated 4.0 out of 5.0 by Issues with the room We stayed on the 8th floor and the water was only luke warm in the shower. We had reserved a double room with two queen beds and when we got there they overbooked due to the 1D concert. We were offered a king room with a rollaway bed. They did give us a discounted price but the room was much smaller and we had to crawl over the rollaway bed to get to the bathroom. August 20, 2014
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