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Rated 4.1 out of 5 by 181 reviewers.
Rated 5.0 out of 5.0 by Great Experience The staff that we interacted with were professional and very friendly. The room and conveniences were great. Our overall experience was outstanding. Anytime we come to Detroit we will stay at your hotel. Kudos to your staff. Thanks for making us feel at home away from home. October 16, 2014
Rated 2.0 out of 5.0 by Great location .........but.......... Unfortunately there were very unruly teenagers with no adult supervision on our floor. After two calls to the front desk and three hours of nonstop noise,` management finally moved our family to another floor at 3 a.m. Although they gave us a discount and upgraded our room , I think management should have handled the problem much quicker than they did. The hotel should have some way of dealing with 20-25 teenagers running wild throughout their hotel! It is a great location and the rooms were clean. We walked to Joe Louis arena along the river front. Had drinks....otherwise a very pleasant stay in Detroit. Maybe just an unlucky night to be at this hotel??? Not sure we will return. October 16, 2014
Rated 4.0 out of 5.0 by getaway The hotel staff was extremely friendly upon check-in and during our stay. Hotel is quite old and could definitely use some upgrades. Overall given the price and location it was a good stay. We did not report the noise level of the refrigerator until check-out as we did not realize until it was time for bed. Staff upon check-out said he would take care of it so we have no way of knowing if this was done. Pillows were way too soft so your head fell in as though you were going to suffocate. Given my previous comments it was still a good stay and the staff overall was exceptional. October 16, 2014
Rated 5.0 out of 5.0 by first time Our first stay in downtown Detroit was a pleasant one thanks to Holiday Inn. recommended October 16, 2014
Rated 5.0 out of 5.0 by Great staff. Very friendly. Stayed here prior to a wedding. Arrived late. Check in staff very friendly. Recognized as a Platinum member immediately. Breakfast staff quite friendly. October 14, 2014
Rated 4.0 out of 5.0 by AWESOME SHUTTLE This hotel exceeded expectations. Nice, clean room and good breakfast with extremely attentive breakfast staff. Helpful and friendly desk staff and very good location, especially for sporting events. But the very best part was the awesome shuttle service. Very friendly and helpful drivers were at your beck and call to take you wherever you wanted to go and then return to pick you up. Even on a very busy sports day they did an AWESOME job. What a wonderful perk to have for an already nice hotel in downtown Detroit. Strongly recommend this hotel - a real gem for a reasonable price! October 10, 2014
Rated 2.0 out of 5.0 by Awful Sleep I am a gold level priority club member and stay at Holiday Inns whenever possible when I travel. The guest service was great and both people who worked the front desk were excellent very pleasant and attentive. The Room was awful. It was not very clean and you could tell corners in the room hadn't been cleaned in awhile. The worst part was the toilet kept dripping and every 45 minutes or so would flush. I am assuming that because the hotel is a high rise they need to flush extremely loud and hard. It was already 2AM and I didn't want to gather everything up and change rooms. I closed the bathroom door and stuffed towels in front of the door. It helped but didn't mask the extremely loud sound of flushing. I managed to fall asleep around 4:30 AM to only wake up because the air conditioner stopped working and was blowing warm air. I informed the front desk the next morning and he said " Oh, OK I will have someone check on it." He did not say sorry or apologize. I will continue to stay at Holiday inns in the future but I will seriously explore additional options when I travel to the Detroit area. October 9, 2014
Rated 5.0 out of 5.0 by great service The weekend we spent in Detroit was packed with excitement. When returning to our hotel room to get a good nights sleep it was very easy. Our room was comfortable, spacious, the bed was perfect and above all the room was very clean. In the morning we were pleasantly surprised with the delicious breakfast that was available. Among all the delights we found with the hotel, the staff was just as pleasant as our stay. Thank you for the home away from home we experienced over our weekend away. October 8, 2014
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