Rated 3.8 out of 5 by 68
Rated 5.0 out of 5.0 by rjthomas75 Great place to stop on I-95 South
Great location right off I-95 South, but very quiet. The front desk staff was great.
July 19, 2014
Rated 5.0 out of 5.0 by Fred92 Great Service
Despite having no reservations and a late arrival, they were able to provide a great room for me and the family. Great service by all.
July 14, 2014
Rated 1.0 out of 5.0 by Maggiemae5 dirty rooms
The bathroom was dirty and the pillows had hair ALL over them. When I asked the front desk attendant if we could switch rooms (which I have never done at a hotel before) she switched us but was rude about it and never once apologized in any way.
July 12, 2014
Rated 4.0 out of 5.0 by Family Reunion Family Reunion
This past weekend of July 4, was our family reunion in NC. We had lots of family that traveled near and far for this event. Because there were so many of us, we were spread out between all of the hotels in Dunn. But everyone wanted to see us and came to the Holiday inn where we. Most of the desk clerks were pleasant and called our room to advise us of our guests arrivals. I experienced very poor customer service with one of the desk clerks Candayce. She called our room when family arrived on one occasion, but I as was asking her questions, she very rudely disconnected the call. In addition, she NEVER smiled, did not greet us as guests in the hotel and had very, very poor customer service!! I value customer service as this is very important in a direct people contact position. It was necessary for me to advise you of the experience I encountered with Candayce and suggest that she may need some additional customer service training. If I did not extend positive customer service in my position as a Senior Customer Service Professional for a large insurance company, I would no longer continue to be employed! Customers and repeat customers keep your hotel in business as well as the business I am employed with.
Thanks so much for your time and attention in this matter,
Tanya M. Priority Club Member (since 2000)
July 9, 2014
Rated 4.0 out of 5.0 by Gailen Very Nice
My stay was good the hotel was clean and the staff was friendly.
July 9, 2014
Rated 5.0 out of 5.0 by DaVo70 Best stay
One of best stays ever! Staff was very helpful in preparation and help. Ariel (sp) was great in set up of reservation and special requirements for oncoming couple. She really took care of every need and requirement we asked for.
July 9, 2014
Rated 4.0 out of 5.0 by richard722 It was OK
Overall our stay was good. However, I found several hairs which clearly not my family's hair on our bed...
Bed and pillow were very nice, not too hard, not too soft.
Breakfast was good. There were more variety than I thought. Staff at the breakfast was very nice and worked hard. Nothing was running out.
July 5, 2014
Rated 4.0 out of 5.0 by Cleve65 Comfortable bed and great breakfast.
The stay was enjoyable and the breakfast was reasonable with a wide variety of selection. The Air condition was very noisy. The instruction to access was not clear but I finally figured it out. I would recommend staying at this hotel.
June 30, 2014