Rated 3.4 out of 5 by 288
Rated 5.0 out of 5.0 by Robynn67 Great hotel and service
We have twice stayed at this hotel. Each time the staff was friendly and helpful. It is easy access to get to from the GSP and a short drive to the beaches.
I would definitely recommend.
August 31, 2015
Rated 2.0 out of 5.0 by SyrCOE Almost in AC
Smokey non-smoking room and poor internet, sorry! Hopefully staff will take care of these issues
August 30, 2015
Rated 3.0 out of 5.0 by arehum Not very happy with this location
This was one of the worst run HIE in my experience and I usually stay at about 25 each year.
The staff was not effective at solving problems. I had no internet connection and no one could put me in touch with a tech person. I was told there was no one available.
The kitchen was a disaster in the morning. Some food was not available and the trash cans were full to overflowing. The floors were dirty and the one person there seemed indifferent to taking care of things.
August 28, 2015
Rated 5.0 out of 5.0 by Lauriea22 Nice Hotel
Hotel was nice and clean. Very convenient to either Atlantic City or Ocean City. I have stayed at a lot of Holiday Inn Expresses this was a little different than previous ones I stayed at. Visually it was not as nice but was a good value for the price we paid. I was overall happy with it.
August 28, 2015
Rated 3.0 out of 5.0 by kjrrun Hotel is nice, Front Desk Service is Lacking
First let me say the gentleman who oversees your breakfast in the morning is excellent, very compassionate about his job, speaks to everyone, offered fruit to the children and guest. Wanted to make sure that guest had their fill of food and all they wanted. Unfortunately for him however the hotel ran out of forks and that isn't very good. Considering you have a Sams club down the street someone should have went to get more, also recognizing the evening before what your occupancy percentage is should help to dictate what you should plan for food wise. The front desk staff on the afternoon of the check in was very lethargic and people at McDonald's are more enthusiastic than they are. Also the young lady wearing sunglasses should take them off and also stand up when assisting new guest. the young man that was the manager or supervisor should work on his dress attire.
I do appreciate the gentleman on the day we checked out, he was very professional and pointing out to his staff how they should greet the guest and be more professional
August 24, 2015
Rated 4.0 out of 5.0 by AL15235 Clean and Comfortable
This was my first time at this property and I had difficulty locating the main entrance for checking in. You have to drive 3/4 of the way around the building to find it.
The room was appropriately clean and comfortable. AC worked as expected. Towels, bedding and chair were in good shape. Bed and pillows were comforable.
We were there for just one night and there was a full house, at least it appeared to be at breakfast. I stay at IHG properties nearly 120 nights per year and have never seen such a crowd at breakfast. Sure it was 8:00 am, but if this is a reoccuring situation, I would think that management could appoint more help to keep the pancake machine, coffee, sweet rolls, cereal, etc. filled. The lone attendant was working his tail off doing a remarkable job for just one man. But he needed help. More seating was also needed, at least for that day.
August 24, 2015
Rated 1.0 out of 5.0 by rkamphui Even at a very low rate I would have trouble staying here again
They checked me into a dirty room, and then an occupied room (litterally walked in another guest). The breakfast guy is normally awesome, but the first day they had someone else handling it and it was dirty and not well stocked (seriously, you ran out of plastic knives and coffee lids?).
Even at half of the rate of the next closest H.I.E. I don't know if I would go back here....
August 24, 2015
Rated 1.0 out of 5.0 by willard10s Not near normal H express standards
This place was only good in terms of bed comfort. Expect dirty halls, short towel supplies, shortage of breakfast items, dirty tables and sloppy juice and coffee areas. Two people working? Can't keep the breakfast area clean or stocked. The pool water was cloudy and there were three towels available at 1030am 90 degrees out.
I am at least a 25 to 30 night HExpess customer platinum level and this is the worst property ' I've stayed at in 2 or 3 years. Even got dirty looks from the gal mopping the front entry area at 1130am. Naturally mopping the unvacuumed debris from one place to another. Drive down the road and save yourself the trouble.
August 21, 2015