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Rated 4.0 out of 5 by 127 reviewers.
Rated 2.0 out of 5.0 by The HIE in Radcliff is a much better experience I had the unfortunate circumstance of splitting a 2 night stay between the HIE in Radcliff and the HIE in Elizabethtown. I was attending events at Ft. Knox. My issues with HIE Elizabethtown are as follows: Room was noisy - air conditioners above the 2nd floor drip onto the air conditioner outside my window. Believe it or not it was loud enough to be irritating. The shower and toilets in the rooms (above?) are clearly heard in Rm 227. The bathroom lights were dim, fluorescents that made the room dark and eerie, as opposed to bright. Throughout the hotel was the foul smell of cigarette smoke. I looked forward to checking out. A few things done well: The water pressure in the shower was great, the TV remote was great and easy to use. The appearance of the hotel is fine. July 24, 2014
Rated 2.0 out of 5.0 by Should have chosen another hotel 1. Called the hotel to find its distance to Fort Knox and the travel time I was given was half of what the actual travel time was (and we made that drive several times). 2. Called the hotel and asked if it included a pool and a hot tub and was told yes. Turns out while there was a pool, there was no hot tub. 3. Picked up son from Fort Knox with the intention of relaxing at hotel during the few hours we had with him. Drove to the hotel and arrived a few minutes after 3pm (check-in time). Had to call out for someone to come to front desk. The clerk it seems was busy texting out of sight (she walked to the desk with phone in hand). I was told our room wasn't ready. I asked what we should do. She said there was "not much to do in E'town" (her exact words and no apology) and suggested we go to a movie. Just what you want to hear when you are trying to check in to a hotel. I asked when our room would be ready and was told at least an hour. At that point I should have simply asked for a refund of my deposit and gone to another hotel. 4. Returned to the hotel several hours later. Two police cars were parked in front of the entrance blocking the drop off area. Again, not what I would expect at a Holiday Inn Express. Thought maybe I was at a Motel 6. 5. I am not anti-smoking fanatic, but having a bench right next to the entrance with people smoking and creating a cloud of smoke helped to explain the smell of stale cigarettes in the area between the two doors in the entrance which was just another sign that this was not going to be the experience I should be able to expect. 6. No one visible at the front desk upon my return. Walked to the end of the desk where the early clerk had come from and there sat another clerk sitting and texting. I called to her to get her attention since she didn't notice me standing there. When she came to the desk, there was the noticeable order of cigarette smoke on her as well (keep in mind that this is a non-smoking facility). I gave her my name and told her we had stopped earlier and the room wasn't ready at that time. With no acknowledgement of my comment much less an apology, she pulled my paperwork out of a stack and asked me to initial and sign the forms, asked for my credit card that I had used to secure the room, and then gave me my room keys. No "enjoy your stay," or other encouragement. 7. One other VERY disturbing aspect of our stay was that the coffee maker was in the bathroom. The top of the water reservoir was up meaning that any and every time previous guests had flushed the toilet, tiny particles from the toilet would have found their way into the reservoir. 8. To the hotel's credit, in the morning two different people at the front desk greeted me when I passed as we took luggage to the car and then returned inside to enjoy what was a good continental breakfast experience. July 23, 2014
Rated 3.0 out of 5.0 by Hotel at Busy Train Tracks Door lock did not work and cleaning lady came in on us--even though there was a do-not-disturb tag on the door. Bathroom was very outdated. Tub drain had big hole from improper installation. Desk in room was very odd with rolling wheels. This was a very odd location for a Holiday Inn Express next to railroad tracks, but hotel was conveniently located just off the Interstate. Very nicely remodeled dining area with friendly dining room staff. July 20, 2014
Rated 5.0 out of 5.0 by Good business travel hotel Hotel fits the bill for what you need. It would be nice if they had USB - DC charging outlets on the night stands and desktop. July 18, 2014
Rated 3.0 out of 5.0 by breakfast The wedding people were in the breakfast area and was very loud and did not seem to care and blocking all food July 16, 2014
Rated 1.0 out of 5.0 by Elizabethtown I called IHG direclty to book the room and when I got there, only 1 room left and was next to a very loud party. After not being recognized as an IHG memeber, asked to move and they told me no. The room was ok but the beds were absolutely horrible. So a loud and uncomfortable experience July 16, 2014
Rated 4.0 out of 5.0 by Clean and comfortable Hotel was clean and comfortable. Breakfast was OK. Nothing special. Nice to have free coffee in lobby. July 12, 2014
Rated 4.0 out of 5.0 by Pleasant experience Simply put.....We would stay again!! Clean, good breakfast, good sleeping .... July 11, 2014
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