Rated 5.0 out of 5.0 by ladybug54 Great breakfast / beautiful room.
5 stars all the way. This hotel was excellent and we couldn't of asked for more. This hotel was the best stay in our journey. Thumbs up all the way.
May 15, 2013
Rated 2.0 out of 5.0 by redheads NO RESPONSE FROM STAFF
Our stay @ this location was poor.My problems with this INN were given to the front desk the nite I checked in: Room Key did not work, Phone in my room was dead ,TV controller did not work, had to manually turn on/off button plus change the channels.. They gave me NEW room keys which worked. Also, new bateries for the TV remote controll which still did not work.. Upon checking-out, I gave this list of items plus adding that my mattress was terrible to the morning front desk person. She stated that she would have the General Mngr. contact me.. Did not happen.. Also,upon reviewing my bill on-line from my Credit Card Co,.my hotel bill was increased with an additional $25.00.charge..I called the Inn the next day asking for GM but got her voice mail. Left my name & number and stated my concerns..NO REPLY. .. .... Worst experience ever ....
May 13, 2013
Rated 3.0 out of 5.0 by Pob25 E-town HI-E too expensive for value received.
Although clean and nice, this property was below average from the competition and from other Holiday Inn Express that we have stayed at this year. We have been traveling a lot and have seen many hotels. The rooms at this prop are somewhat dated. The bathroom fixtures did not work well.
Compared with hotels 15 to 20 years ago, this hotel would be competitive but the level of competition and quality has gone up. This hotel has not kept pace.
May 13, 2013
Rated 3.0 out of 5.0 by victory2013 comfortable and clean
The only complaint I have is when we arrived, neither desk clerk would make eye contact. We weren't sure which clerk to walk up to as there was no friendly greeting whatsoever or "can I help you?" when we walked in. The clerk we ended up going up to, mumbled and never really made any eye contact with us, and the other clerk was making faces. We definitely didn't feel welcome!
May 12, 2013
Rated 5.0 out of 5.0 by ldubdj A good alternative to stay during Derby week
I started planning our trip to the Kentucky Derby almost a year in advance. You will find the rates here in Elizabethtown just a short 40 minute drive to Churchill Downs a pleasant surprise. Any hotel within a surrounding 30 miles of downtown Louisville charge a riduclous amount of money (i.e. $450.00 on up per night) to stay there. With a supermarket close by, you can stock your in-room refrigerator with all your necessities. You'll save money on breakfast too with their included selections. Pancakes, eggs, bacon, cereals, fruits, juices, coffee etc....
The only negative we experienced was, our room was below a room full of little league ballplayers and the constant running around above us was becoming a nuiscance until they finally went to bed after 11:00PM but they were back up by 6:00AM right back at it....
Overall, a pleasant stay. The front desk staff were very friendly and helpful and catered to our every request.
May 10, 2013
Rated 4.0 out of 5.0 by al69 Nice facility but...
Nice room, well maintained. Staff at check in was very courteous. Breakfast was fine...very typical of Holiday Inn Express. Nice overnight stay with one exception.
We travel with a 2 1/2 pound well behaved fully house trained Yorkie. Doesn't make a peep. To pay $ 50 for a pet deposit for a dog of this sort is just ridiculous. I asked about it at check in and was told that they could not waive policy.
I understand why many hotels don't allow pets, and why others require deposits. Common sense however should prevail, and the front desk personnel should be allowed to utilize some discretion in these matters.
April 29, 2013
Rated 4.0 out of 5.0 by retired1973 Staff/Employees
I must commend the staff/employees at this HI-E. First, they were able to honor my request of putting the parties in our group on the same floor, even though facility was completely booked! And after returning home from our stay, we had a phone message informing us we had left our camera there! What honesty!!!!! We were able to pick-up our camera--but I have a feeling they would have mailed it to us, if necessary. Would recommend this location.
April 25, 2013
Rated 1.0 out of 5.0 by bjbc24 nightmare
Booked several rooms for company business. There were enviromental problems in most of them. Had billing issues in which we were over charged and while waiting to discuss the matter at the desk over heard another patron experience the same issue.
April 22, 2013