Rated 4.0 out of 5 by 148
Rated 5.0 out of 5.0 by MamaSan3 Amazing service
We went on a crazy last minute road trip driving 10 hours away from home without making any hotel arrangements for the weekend. On our way through Kentucky, we had called a few other, pricier hotels in the area (based on better reviews) which were all full. I'm glad they were because we really enjoyed our stay at the Holiday Inn Express. We needed to find a hotel in a couple of hours and we needed to check in before the permitted check in time. The lady on the phone who schedules the rooms was not very helpful, but after scheduling the rooms she transferred me to the front desk of the hotel where the clerk was EXTREMELY patient (I was flustered by the previous woman) as she explained our options. We called 1/2 an hour before we were expected to arrive and were excited to hear that they were able to get our rooms cleaned quickly so we could check in early. The hotel smelled refreshing and looked very clean when we arrived. The hotel looks fairly new as well as the decor. The rooms were clean and everyone there was extremely welcoming and hospitable. The breakfast was decent as well. It was a great experience and I would highly recommend this hotel.
September 17, 2014
Rated 5.0 out of 5.0 by Ms Orchid Exceptional staff
The staff at the Elizabethtown location of HIX is exceptional. I forgot a small suitcase in my room and it was promptly turned in to the front desk where they tried to get a hold of me. Unfortunately, I had not given my cell phone number and the call to my home was unanswered. I realized my error that evening while staying at HIX in Clanton AL where the staff (Mary) helped me get in touch with Elizabethtown KY and was advised that they had found my bag. Arrangements were made with UPS to deliver my bag to my destination. Lo and behold, when I arrived, checked my bag and EVERYTHING was in my bag and untouched. I was ecstatic. I will be staying at HIX whenever I travel, as the accommodations are awesome and the staff incredible. Special thanks to Katherine (cleaning staff) and Dottie (front desk). You made my vacation very different than it could have been. :)
Thanks a million,
September 14, 2014
Rated 3.0 out of 5.0 by Jerman23 IHG E-Town
Good hotel in a secure location. Very comfortable and good internet.
September 12, 2014
Rated 4.0 out of 5.0 by Roy C Recent stay at HI Express Elizabethtown
The staff at HI Elizabethtown are excellent! They try to meet our every need. With receiving the Government rate I would not be able to stay at HI due to the high price.
September 8, 2014
Rated 4.0 out of 5.0 by Lolo #1 Room cleanliness
Overall we were content but when we first entered we notice that the bathroom floor was dirty. Even in the corners by the toilet and under the sink the dirt was collected in the corners. There was large pieces of dark paper or lint of some kind that was collecting. Other than that, we were content. It doesn't look good though when you first walk in and see this. It makes you wonder how much they really cleaned the bathroom.
September 6, 2014
Rated 4.0 out of 5.0 by missiegiles Great Service
Check in easy, checking out easy. Room was clean but could of been better.
September 4, 2014
Rated 4.0 out of 5.0 by donut 17 Great breakfast
Bathroom was very humid. It could have used a fan exhaust in there. We stayed at 4 Holiday Inn/Express in a week's time and none of them had bathroom fan exhaust. Sad situation.
September 2, 2014
Rated 5.0 out of 5.0 by Carl55 Good price.
Found the hotel on line. Called and confirmed the room over the phone. Everything was as expected when we arrived. The staff was very friendly. The rooms were clean and comfortable. Have stayed in the area before, and will use this hotel again.
September 2, 2014