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Rated 3.5 out of 5 by 66 reviewers.
Rated 4.0 out of 5.0 by best bed ever just a very comfortable place to stay resturants are all very close enjoyed our stay, thank you. the front desk clerk was as helpful as any person could have been. October 2, 2013
Rated 1.0 out of 5.0 by Garden City Stay We travel most weekends and stay in Holiday Inn Express all over the United States. The Garden City Kansas Holiday Inn Express was the worst hotel I have stayed in. When arriving after driving for 8 hours, the hotel tells me I do not have a reservation even after showing my confirmation letter, plus they weren't sure if we could stay the two nights as reserved. We went to our event and came back to the hotel, at 11:45 PM the desk called (YES AT 11:45 PM), wanting to know who I was and if I was in the correct ROOM!! The family was wide awake at this point. The desk help on 9/27/13 was very confused and really had no clue what was going on. The next night, we are laying in bed....the door opens with someone using a key. The desk gave someone a key to our room, they had our room marked as empty (10:30 PM). We got absolutely no rest while visiting the Garden City Kansas Holiday Inn. I will never go back and I will discourage anyone to stay there. October 1, 2013
Rated 2.0 out of 5.0 by smoking, maid service and management the day we were checking out, the maid knocked on the door at 7:45 AM to clean the room. We were not leaving for a couple hours and were still asleep. I tried to discuss this with the manager on duty and she told me the maids like to get an early start so they can get off earlier. I suggested they check with the front desk to see if the traveler has checked out and was told that was not possible. In addition, the motel has their smoking bench right by the front door and exit doors, so in order to get in, a non smoker has to walk through the smoke September 24, 2013
Rated 5.0 out of 5.0 by Excellent staff The staff was excellent from the minute we walked in the door. Room was clean and had lots of extras. The breakfast was outstanding. Would highly recommend this hotel to anyone. September 11, 2013
Rated 2.0 out of 5.0 by Room was nice but... The room was nice but it had obviously been smoked in. It was supposed to be a nonsmoking room but it smelled of cigarette smoke and LOTS of air freshener. The cleaning folks tried to get it clean but that is a smell that simply does not go away. September 1, 2013
Rated 5.0 out of 5.0 by Rest Assured, Great staff I stay here all the time. The staff is great and has always met my requests. The rooms are great, clean and comfortable. When ever I stay here its like a home away from home. I travel for business on average over 150 nights a year and I always look foward to my stays in Garden City. Not because its where I would go for a vacation Ha-Ha, but because I know I don't have to wonder, is the hotel going to be nice? Will I have to remind them I'm Platinum? How will the beds be? Never an issue, I'm rest assured! September 1, 2013
Rated 1.0 out of 5.0 by Worst Ever Room was smoke filled Staff did nothuhg to get us accommodations elsewhere Drove 110 miles out of my way to get to anyother Motel Management has not contacted my to offer to rectifiy the situation Basically told, we are full, don't have any other rooms, take it or leave it.......we left it, NEVER to return Being a Rewards club member means nothing to these people August 28, 2013
Rated 5.0 out of 5.0 by Great value for lovely room We had an excellent experience staying at this Holiday Inn Express. The property was conveniently located for our needs. The room was clean and comfortable. August 22, 2013
Rated 4.0 out of 5.0 Nice place Overall I was happy with all the aspects of our visit. August 22, 2013
Rated 5.0 out of 5.0 by Great! This is the 3rd time to stay in this motel, 1st with my family. We all had a wonderful time in the pool and enjoyed breakfast the next morning. Pleased with everything, I recommend to anyone traveling to Garden City to stay here. August 21, 2013
Rated 3.0 out of 5.0 by Comfortable but absent my favorite shirt! Enjoyed our stay. Staff was good, room was comfortable, and breakfast was fine. The only problem was that I left my bag of dirty laundry behind in the room, and two calls to the hotel have not turned up anything. I would heartily recommend this property had two of my favorite shirts been turned in to your lost and found! I suppose it's asking a lot in this day and age, but I'd really love to think hotel staffs don't just throw away what are obviously perfectly good clothes. August 21, 2013
Rated 1.0 out of 5.0 by Very disappointed! I asked initially at check-in, for a roll-away bed. This after I upgraded to a suite. I was told by the clerk that they do not have roll-always or cots available. Next morning I asked again for a cot or roll-away from another desk clerk and was told they do not have any in the hotel. We stayed a total of 5 nights and every morning we were short on towels and wash cloths after telling them numerous times that we needed 4 of each clean for the following day. The third night's stay, I seen a hotel roll-away bead outside of a room next to mine. When I confronted the desk clerk that evening he told me it wasn't the hotels, but a guest must have brought it with them....this was a steel framed bed folded and on wheels with the hotels covers mind you. On the last nights stay I was informed that they DID actually have roll-away beds, but the manager had instructed the staff to "LIE" to guests when asked, for fear of damage to the rooms. This is VERY POOR service and INTEGERITY of the Holiday Inn Hotel chain, and I as a frequent traveler for work and Priority Club member will NOT stay at another Hoilday Inn from here on out! August 12, 2013
Rated 2.0 out of 5.0 by Construction noise During our recent visit to Garden City we booked a room at the Holiday Inn because of previous positive experiences. We arrived to find that our room was right next to a construction site. Since we were on a road trip we checked in tired and in need of a nap...we turned the tv and fan on to block the noise...sorry to report it was too NOISY. We returned late that night (close to midnight) and were able to sleep, luckily the next day was Saturday a day off of construction. Might be nice to let guests know of construction next to hotel. We also ended up needing another room and the price was slightly cheaper than the room we booked in advance....maybe cheapest price is not online but directly with hotel? August 3, 2013
Rated 3.0 out of 5.0 by Priority Status Woes I am a priority member and when I checkedd in on 7/26 to this hotel, Chad, the associate checking in guests did not acknowledge my status, offer to upgrade me or offer me a goodie or points. The room was quiet and the air conditioner worked well, however the TV did not work. August 1, 2013
Rated 3.0 out of 5.0 by Better Customer Service preferred. The hotel was clean and comfortable however an alarm clock going off at midnight and the fire alarm going off at 2 am and 230 am was not appreciated. We did not get any compensation for the disturbances and were to tired to fuss about it at the time of check out. We just wanted to get back on the road to our final destination. I may not stay at this location ever again due to no customer concern for our sleepless night. June 4, 2013
Rated 1.0 out of 5.0 by By pass this one heading west and Stay in Lamar, CO! The night person doesn't know how to bill a visa nor a mastercard gift card. We have stayed here twice and I will no longer stop at this hotel. May 23, 2013
Rated 1.0 out of 5.0 by Worst Night Ever Room and hotel were good but staff allowed dog in room below us to bark all night, needless to say not much sleep April 16, 2013
Rated 5.0 out of 5.0 by Quiet and comfortable The staff is very friendly and accommodating. I have stayed her several times while visiting my son at school and have always had a positive experience. I enjoy the comfortable bed and linens. Having a refrigerator in the room is convenient, too. April 15, 2013
Rated 1.0 out of 5.0 by BigChief200 I found the hotel very good. The was excellent, staff was very pleasant and helpful. I would recommend this hotel to anyone. When I go back to Garden City I am planning to stay there. April 1, 2013
Rated 5.0 out of 5.0 by Great Experience Friendly staff, convenient location, very clean. I would stay here again without hesitation! March 27, 2013
Rated 5.0 out of 5.0 by quiet Clean room, great staff, comfortable room, good location, staff very helpfull March 11, 2013
Rated 4.0 out of 5.0 by room and staff The room was clean and beds were comfortable. The staff was friendly and helpful. Pool and hot-tub were clean and not too crowded. We will stay there in the future. March 2, 2013
Rated 3.0 out of 5.0 by Platinum member The only thing that i was disappointed with was the staff. I was not greeted as a Platinum member, was not offered a bottle of water. When I asked about a bottle of water i was told their over there at the end of the front desk if i wanted one.I was not informed of the breakfast times or eminities. The staff really wasn't helpful and got me checked in and started talking to each other and ignored me except to tell me where i could get the water. February 19, 2013
Rated 3.0 out of 5.0 by Bad experience The staff was friendly when I checked in. The room was comfortable and the business center was nice. What I found when I checked my card I used was that they are charging $271.13 smoking fee when I did not smoke in the place. Be very careful if you stay here. Check all charges when you leave and shortly after you check out. I don't believe I will stay here again. It is a shame since I have stayed here before and was quite happy. February 5, 2013
Rated 1.0 out of 5.0 by Unsatisfied Stay GM won't return call to resolve problem. I have been staying in motels 30 yeasrs and NEVER had a problem like this. I wouldn't recomend this hotel. January 28, 2013
Rated 3.0 out of 5.0 by Early maid service I know it was Thanksgiving morning, but for the maid service to knock on my door at 8AM to see if I need my room cleaned up and serviced was a bit early.... I had not even taken a shower yet. Then to top it off, I left a very expensive coat in the room and no attempt was made to contact me to tell me of my error. I expect by now someone working at the hotel has a nice warm coat for the winter. I will probably not stay at this hotel again. December 7, 2012
Rated 5.0 out of 5.0 by Service Oriented Staff We were well pleased with the staff. Their courteous and pleasant demanor made our stay very comfortable. The rooms were clean, the water hot, and the coffee fresh. Thank you for the great service! November 24, 2012
Rated 5.0 out of 5.0 by Large Room and Friendly Service As is always the case with Holiday Inn properties, the room was spacious and the staff were very friendly. This hotel is close to a variety of both restaurants and shopping locales. As it is right off of the highway, access is made easy. October 17, 2012
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