Rated 4.4 out of 5 by 77
Rated 5.0 out of 5.0 by 1250man makin reversations for next stay
i had problems making reservations for my next stay on 10/15/2014. they did not want to give me the same rates
i had two times before????
October 15, 2014
Rated 4.0 out of 5.0 by RLPSMP Great Stay
Excellent stay for the price. Staff was very friendly. Interior has been remodeled and the rooms are nice and clean.
October 15, 2014
Rated 3.0 out of 5.0 by CEO2B Uncomfortable Temperature
I checked in dog-tired, to find there was a kid's baseball team staying at the location that night. During check-in, the doors up and down the hallway were banging shut, as kids are not the most considerate of others in a situation lilke this.
The room was warm when I walked in to it, and I checked the AC to find it was set on 68. I thought it was odd that it was so warm, but I proceeded to take a shower and get unpacked for the night. By the time those tasks were complete, I was ready to hit the hay. I fell asleep around 5:30PM, and awoke at 9:30..it was still warm in the room. I lowered the temp a couple of degrees. The AC went on, and I realized it ran only about 15 seconds before shutting off. I figured it was cycling, and I went back to sleep. This happened a couple more times, during the night, but I was too tired to care. It was a very uncomfortable sleep, and I finally got up early to get back on the road, even though I was not well rested.
When I mentioned this to the desk agent, I was told I should have said something earlier so they could have fixed it. She said she could have moved me to another room. The desk clerk told me when I checked in that they were fully booked for the night, and I had to beg to get a room on the top floor at that point, even though it was in my request. I was too tired to want to move rooms, and I figured there weren't any anyway, so I didn't bother to try. The morning clerk said they had 4 rooms available, but they were smoking, and I would never have accepted them in the first place. I think they could have at least thrown a few points my way for the inconvenience, even if they weren't going to honor the "we'll make it right" policy.
Parking is atrocious, and it is a smaller hotel than I am used to visiting. I would not return here, and would look for other accommodations in the area. I gave the staff rating a 2 because the gal in the breakfast room was very nice.
October 9, 2014
Rated 4.0 out of 5.0 by Kirk and Maria Great guest service! Thank you Ashely :)
Every once in awhile you come across someone that still cares about customer service which is hard to find in this day in age. You have a young lady on your staff (Ashely) that deserves a pat on the back for going the extra mile to workout a few issues with the phone and just overall guest service, it really made our experience at the hotel a pleasant one... Thank you!!!
October 7, 2014
Rated 4.0 out of 5.0 by vjones Nice hotel for the area
Nice stay, rooms were cleaned, staff was friend. However I suggest more lighting outside.
October 7, 2014
Rated 5.0 out of 5.0 by rev kev Customer service
The customer service was excellent and the staff was friendly
October 6, 2014
Rated 5.0 out of 5.0 by RJBlack Greenwood Stay
The staff at this hotel was very friendly, courteous and helpful. My room was clean and I would stay there again.
September 29, 2014
Rated 5.0 out of 5.0 Comfortable Facilities, Pleasant Staff Members
The attitude of "hospitality" was apparent from the time I made my reservation to when I walked into the facility and throughout my stay until I departed. I could not have been more pleased with any component of my short stay. The room was clean, pleasant and cool. The bathroom was clean and well equiped with fresh towels and toiletries. The "free" breakfast area was clean and well appointed and the food provided appeared to be chosen with healthy choices in mind along with tasty choices.
Overall, the pleasant demeanor of the staff members made the stay, but even they, in spite of their genuine efforts, could not have overcome a facility that was not well kept or well appointed.
I'll be back! Keep up the great work!
September 21, 2014