Rated 4.7 out of 5 by 56
Rated 2.0 out of 5.0 by Tara51611 Old food
We were at this hotel for a wedding block. We arrived on Friday to spend the weekend. We opened the refrigerator to put in a few waters we brought. But to our surprise there was old lettuce , pickles, yogurt and more taking up the space! We walked to the front desk and told the woman working on our way out. We get back later in and nothing had been removed. We the. Said something the next morning and also about the ants that were now crawling all over our bathroom. Again nothing was done about the problem. I wouldn't recommend going.
October 10, 2013
Rated 5.0 out of 5.0 by Fagie Handicapped room
Very comfortable and walk in shower was ideal as well as several grab bars in bathroom. The service and cleanliness were outstanding.
October 9, 2013
Rated 4.0 out of 5.0 by marta3100 Plesantly surprised
We were hit with the "Parents Weekend" rate -- but we dealt with it . We were lucky to get a room in Amherst that weekend. So as far as value -- I know the Holiday Inn, as all other hotels in the area, were charging a premium
Holiday Inns have sure changed for the better over the years. This was a very nice place. Rooms were up to date and comfortable. We enjoyed the suite with the little kitchen and sofa area. I was happy to have an empty refrigerator where I didn't have to deal with one loaded with a stocked bar. I just wanted a fridge and there it was.
The breakfast folks were really super nice as well. The check in staff were professional, knowledgeable and nice too.
Breakfast was very good for people on the go and there were a lot of healthy options. Everything seemed clean and well taken care of. It really was meant for people who travel and don't have time to sit and order breakfast or wait. I could see staying in the suite if I were on a business trip. It would be quite comfortable and handy.
On the negative side, the fan in the bathroom is really loud. And then the heating/cooling system is fairly loud -- depending on the weather. I bring earplugs.
The pillows really bothered my neck -- either too stiff or too flat. The quality of the pillow wasn't great.
Also, the adjoining rooms were noisy at 1:00 AM. We thought it was because of the door between the rooms.
But otherwise -- a very comfortable place - new stylish furniture and made for commuters who just want to relax.
I'd recommend it. It's also very convenient to other stores in Hadley including the Trader Joes across the street as well as other places. It was an easy place to settle into.
Glad that Holiday Inns have improved so much over the years!
October 9, 2013
Rated 5.0 out of 5.0 by AlLisa Wonderful Stay
During our weekend stay for our daughter's wedding we were welcomed by friendly staff that answered all our questions, clean comfortable room with all amenities+ (including washer/dryer on the floor), a delightful continental breakfast with far more options than expected in a large & relaxing dining area, and easy access to the surrounding area. Holiday Inn Express Hadley/Amherst provided everything we needed for our special weekend stay. We couldn't be happier, and will return next time.
September 28, 2013
Rated 4.0 out of 5.0 by Hotstuff A good place...... Not a great place
Service and staff superior. Building extremely clean and in good repair. Breakfast average. Room almost clean. Bedding inferior. I really hate it when there is no competition in the town. The price of a room doubles if not triples on a weekend. But alas ; that is another issue. I have stayed here several times and it is always good. The beds are ok but not something you look forward to sleeping in. The room is always clean...almost. There is always some small detail missing, like this time the room was perfectly clean but had an abundance of fruit flies. No big deal I killed the bugs and went about my life. Did the cleaning crew not notice the airborne critters? Breakfast has gotten better over the past year. I love the way rewards club members get a free bottle of water. (NOT) LOL In brief a good place to stay but nothing to write home about. Just do not book a weekend date.
September 25, 2013
Rated 5.0 out of 5.0 by riversiders First Class Stay
This has to be one of the nicest Holiday Inns we have stayed in. It started with an impressive and welcoming foyer and front desk staff. They were so professional looking and accommodating. The beds were very comfortable, and the room was spacious for our 4 day stay. The pool area and private fenced-in outdoor patio was so relaxing. The breakfast area was clean and spacious and the food a notch up for most Holiday Inn Express. Keep up the great work!
September 9, 2013
Rated 5.0 out of 5.0 by Igolf Excellent hotel location.
Slept comfortably. Quiet hotel. Lobby was clean and not crowded.
Provide earth-friendly paper plates or chinaware. Throw away styrofoam.
September 5, 2013
Rated 5.0 out of 5.0 by JRAY428 August 2013 stay
My mother and I had a pleasant stay at the Holiday Inn.
The room was clean and it was very handy to have a fridge and microwave in the room too. We ate at Judy's and had breakfast once at the local breakfast resterant both recommended by the hotel staff. Thankfully because we had a fridge we were able to save the left overs. The hotel offers a nice variety of breakfast food too and we had a very enjoyable meal. There was a minor hiccup with the room but the staff was on top of it immediately and my mom and I departed very satisfied. A good sign of any hotel is the coordination of the staff and fast steps taken to rectify an issue that might arise. This hotel does that and after staying with them for almost ten years, we will be coming back many more times.
September 1, 2013
Rated 5.0 out of 5.0 by FrequentTraveler32 Fantastic hotel, clean room, fast internet, awesome staff!
Great experience staying here, the check-in experience was fantastic with friendly & professional staff. The room was clean, the bed comfortable and the air conditioning reasonably quiet. It was a personal trip that was very tiring the room & bed were great, as were the bath products. I had to do some work in the morning and the internet was fast with good cellular coverage. This isn't a complaint but breakfast was average. Would definitely stay here again when in Amherst!!
August 27, 2013
Rated 5.0 out of 5.0 by r0mweis convenient to all colleges
We stayed in a room with a king-size bed. The room was very spacious with a nice comfy plush chair for relaxing. Microwave and fridge were hidden inside a dresser - nice touch. The room was clean and well-maintained. The location is perfect - less than 10 min to 3 colleges and the town center. It is a bit hard to find since it is set back from the road a bit (which makes it quiet!) and accessed via an easy-to-miss driveway. I would definitely stay here again if my daughter goes to one of the local colleges. The only complaint is that breakfast hours end too early at 9:30 AM.
August 19, 2013
Rated 5.0 out of 5.0 by KT65 Convenient business travel
My room was very clean. The complementary toiletries were appreciated and very nicely presented. Attention to detail is noticed.
August 19, 2013
Rated 5.0 out of 5.0 by trvlpro Great staff - saved my weekend
We traveled to Mass for a family reunion - original hotel (not Holiday Inn) lost the reservation. I found the Holiday inn # on a pamphlet, called the front desk and they rose to the occasion. They had a room, an agreeable rate, and were able to provide directions to the hotel. Saved the weekend.
Front desk staff is personable, knowledgeable about local restaurants, and very accommodating. Breakfast has a wide variety, not just the old rolls and course coffee you get in most places. I would recommend this Holiday Inn Express to others. Makes you feel at home.
August 17, 2013
Rated 5.0 out of 5.0 by Merrin0310 Stayed "Happy"
As we drove home from our one night stay, wherever we saw a Holiday Inn Express property my three year old would comment on how "happy" she was to have stayed in Hadley. The staff was nothing but pleasant, and I have never seen so many smiles shared with the guests. Keep up the good work!
August 11, 2013
Rated 5.0 out of 5.0 by bobburk3 Great Hotel!!
We have stayed at many Holiday In Express hotels and this is one of the best. Very clean and well maintained, friendly staff, and excellent breakfast bar in the morning. Overall a very nice experience and we would definitely return and recommend to family and friends.
August 10, 2013
Rated 5.0 out of 5.0 by Deetee55 A great experience
the staff was very helpful from check in to check out. The breakfast was fresh and offered so many choices for all tastes. I have been staying at another chain but will most definitely look for a Holiday Inn Express first.
August 8, 2013
Rated 5.0 out of 5.0 by cari416 A Delightful Stay!
What a wonderful property...don't know whether this hotel is new or recently updated, but it is top notch! Spotlessly clean, and very well managed. The desk staff is absolutely charming, helpful, friendly,
and very well informed about the Amherst/Northampton area. Very well located near the college towns, museums, and across the road from a Target, BB&B, and Trader Joe's. Our room was an executive king, with a "wall kitchen", including microwave, sink and mini frig.
Will certainly return to this area and property...
August 4, 2013
Rated 3.0 out of 5.0 by Nikka breakfast
Perhaps all Holiday Inn Express properties serve the same breakfast, but for busy travelers they should not be serving microwaved proteins. It was worse than airplane food.
August 2, 2013
Rated 5.0 out of 5.0 by KennethS Great TV selection
I totally enjoyed this hotel. From the landscaping, to the great rooms and all the HD television channels available
August 1, 2013
Rated 5.0 out of 5.0 by pblank veryclean hotel and great svc this is our 2nd visit
this is the best holidat inn i have ever stayed at.,the freinds that were with us felt the same .Most hotels can learn from them how to run a hotel
July 28, 2013
Rated 5.0 out of 5.0 by Leisl friendly front desk and attractive, clean rooms
I stayed here twice in July 2013 when dropping off and picking up my daughter from a program at Smith College.
I was always warmly greeted by front desk staff and the hotel was nice and quiet (except for breakfast room in the mornings, which was busy on weekends!).
Both of my rooms were stylish and very clean. Spacious bathrooms.
Attractive landscaping in parking area and at front entrance.
The hotel seems new.
Loved the proximity to Smith College, Mount Holyoke College (and to Trader Joe's and Whole Foods.)
I will stay again for sure.
July 18, 2013
Rated 5.0 out of 5.0 by Rooie Our Home Away from Home
We stay here a couple of times a year, when we visit this area. I love the people behind the desk...nice youngsters. The room is always comfortable and the new renovations are very attractive.
July 7, 2013
Rated 5.0 out of 5.0 by julie626 room review
Beds were so comfortable i did not want to leave! i would definitely stay again.
July 1, 2013
Rated 5.0 out of 5.0 by SierraSun Comfortable & Friendly
We enjoyed our 2-night stay. The front desk staff was very helpful and friendly. The room was bright and clean and very comfortable. Breakfast choices at this hotel as well as at many other chains today is disgusting, although it is displayed in a lovely setting.
June 14, 2013
Rated 5.0 out of 5.0 by Traveler0812134 Excellent property
I stayed here two nights while my daughter attended a UMass event. The staff was exceptionally friendly and welcoming. My room was clean, comfortable, and extremely quiet: much appreciated after a long days' drive. The hotel is conveniently located to both retail and the UMass campus. Wish I could stay longer and take advantage of the pool and hot tub. Very relaxing and pleasant stay.
June 9, 2013
Rated 5.0 out of 5.0 by Denise1225 My favorite place to stay
My husband and I frequently travel to Hadley and enjoy staying at the Holiday Inn Express. The staff, rooms and breakfast are wonderful. We look forward to the afternoon cookies that are available. This is like home away from home.
June 7, 2013
Rated 5.0 out of 5.0 by bandit17 NICELY RUN HOTEL
First off the staff at this hotel are first rate and very accommodating. The rooms are well appointed and clean. The food at the breakfast was plentiful and a great selection. Very quiet so sleeping was never an issue, plus the beds were comfortable. We would stay here again for sure!
May 26, 2013
Rated 3.0 out of 5.0 by Martyo Good Stay - Could have had a better room placement
No Matches at front desk - had to go out at 12am to get some
Put me in the room right next to the lobby - early breakfast goers were too loud.
In the middle of no where - Limited food choices
May 22, 2013
Rated 5.0 out of 5.0 by Marinata Enabled Me to Give My Attention to My Visit
The best designs are those that do not catch one's attention. My experience at the Amherst-Hadley Holiday Inn enabled my visit to be completely about my plans, and not about my hotel reservation. They reminded me to make any arrangements ahead, emailed me confirmations, and overall kept in touch in non-invasive ways that set me up for a smooth visit. Once I got there, the staff were pleasant and attentive. I am grateful to Holiday Inn for their excellent services.
Stayed Saturday, May 11th to Monday, May 13th, 2013.
May 19, 2013
Rated 5.0 out of 5.0 by NMCM1986 UMass Graduation visit
We stayed for 3 nights during the U Mass Graduation celebration for our daughter. We had a wonderful suite. It suited our needs very well, allowing our son to come and stay for a night and have his own "room". Small, but very functional fitness room as well as a nice pool and spa--we made use of all the amenities. While the "hot" breakfast selection was small, there was yogurt, fruit, bagels and muffins--and the coffee was really pretty good.
We received a really nice "Graduation" basket with waters and snacks--truly helpful for the long waits for each ceremony. The staff was welcoming and friendly.
I would highly recommend this hotel for anyone travelling to the Amherst/5 Colleges area for any event. It is in a great location and we felt welcome and relaxed!
May 17, 2013
Rated 5.0 out of 5.0 by Proudpapa Commencement Weekend
We were in town for UMass Commencement which meant higher prices than we normally pay at this property. We were pleasantly surprised when I called the morning of check in to ask about arriving early and was told we could arrive early and we had been upgraded to a king suite. That worked really well as we did spend a lot of time in the room between events. The gift pack was a very nice touch!
May 17, 2013