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Rated 4.3 out of 5 by 138 reviewers.
Rated 4.0 out of 5.0 by Nice modern hotel with good facilties and comfortable rooms but mediocre service This was the first time we had stayed in what used to be the Kings Gap Court since about 1995. The Holiday Inn is a definite improvement! The only downside was being unable to find anyone in the reception area or anywhere on the ground floor when we arrived around noon, then when we finally did manage to track someone down, being told we couldnt check in before 2.00 p.m. The choice for cooked breakfast is limited and somewhat synthetic. The rooms however were comfortable and modern and the lunch menu in the restaurant attached to the hotel was reasonably priced (though the waiter managed to deliver two out of seven of our orders to the wrong table, which meant a couple in our party had to wait a long time whilst the mistake was rectified!) . We managed to leave a couple of cushions behind when we checked out, but when we sent someone who lives locally to look for them the next day he was told we should have rung ahead to warn them he was coming and that they couldnt look for them on the spot. June 16, 2013
Rated 5.0 out of 5.0 Service with a smile We've just returned from a weekend at hoylake and we were very impressed with the efficiency and helpfulness of the staff, especially Katie who helped us with a query and sorted us out with no problem at all and was very happy to do so. After my return home I realised I left my cardie on the back of a chair in the restaurant, I phoned and again the staff was very helpful and polite and very kindly posted it to my home address. We enjoyed our stay there, the room was very comfortable and we were fortunate to eat outside which we found ve relaxing. Can't fault it and we would recommend it to anybody. June 15, 2013
Rated 1.0 out of 5.0 by Cramped room and very hot Me, my wife and 2 children booked a family room in this hotel. We found the room was too small for 4 people and to our dismay found there was no air conditioning. If was a warm weekend and the curtains had been left open letting the sun do its work. Putting it simply the room was unbearably hot. The receptionist couldn't even offer us a fan, only a door wedge to keep the door open! This would have achieved little and with a 3 year old in the room was impractical. June 14, 2013
Rated 5.0 out of 5.0 by Consistent Always welcoming, clean rooms, relaxing atmosphere perfect for business travel and pleasure. Well done Matt and team. June 14, 2013
Rated 5.0 out of 5.0 by Good service and nice room Please note that surname is Fernley, not Sernley, as quoted. This is the second time we have stayed and would be quite happy to stay, again. Please inform of any future offers. June 3, 2013
Rated 5.0 out of 5.0 by Great Base for touring the Wirral Lovely hotel, bright and airy, friendly staff, looking forward to a return visit next weekend. June 3, 2013
Rated 5.0 out of 5.0 by Good service and facilities Having a wider bed made all the difference,staff are always very helpful and attentive. Good quality hotel and in a favourable position in Hoylake. Appreciate the free WiFi service May 23, 2013
Rated 5.0 out of 5.0 by Excellent stay Stayed for one night lovely room and balcony. will stay again when going to see my son and grandchildren. May 12, 2013
Rated 5.0 out of 5.0 by Roomy room A delightful, relaxed atmosphere. Lovely setting. Very friendly,helpful staff. An excellent gluten free buffet option. A thoroughly pleasant stay. We would highly recommend your hotel. May 11, 2013
Rated 5.0 out of 5.0 by Happy stay What a jewel, great location. Nice staff. Clean tidy, say no more. May 1, 2013
Rated 5.0 out of 5.0 by Short stay on the way to Holyhead Had an excellent 1 night stay. Excellent clean room with great friendly staff with a great onsite restaurant April 26, 2013
Rated 4.0 out of 5.0 by A Hoylake Gem An unexpected joy to find a Holiday Inn Express here - good facilities in a quiet area meant a restful night in the comfortable bed and the new bathroom with a huge walk in shower was a hit - we didn't miss a bath at all. There's plenty of parking (free) which is well lit and secure and the Staff were very cheery and accomodating. There's a good selection of local restaurants, but it's really useful to have the branch of 'Frankies' attached if you can't be bothered to walk far ! The hotel is only 100 yards from the beach and a good bracing stroll down the prom to the lifeboat station, which has a long history and is open to the public, will clear the cobwebs! The train station is just across the road and has good links into Liverpool - driving is also easy, but parking in the city centre is expensive and tricky if you're not local, so the train is a good alternative. Overall, we really enjoyed our stay and would recommend it to friends April 22, 2013
Rated 4.0 out of 5.0 by Very friendly staff Stayed in the Holiday Inn Express Hoylake for one Saturday night as we were attending a party just around the corner. Very convenient location to a range of bars and restaurants and also to the train station which is only a 5 minute walk. Room was very comfortable and the staff very friendly and incredibly helpful. If there were one criticism it would be the cleanliness of the room, it seemed OK on the surface (and the bathroom seemed very clean) but I found a tablet on the floor just under the bed so it obviously hadn't been thoroughly vaccumed. Luckily we didn't have our young daughter with us who would have tried to eat it so no harm was done but it did put us off a bit and make us wonder how clean the room really was? Breakfast was included and was a reasonable standard, the croissants were particualrlly nice! April 19, 2013
Rated 5.0 out of 5.0 by Saturday 6th April Great location with very friendly and helpful staff. Room spacious, modern and very clean. Breakfast simple but food good. Would definitely stay there again April 14, 2013
Rated 5.0 out of 5.0 by Great stay - once we found it! We have used Express Holiday Inn's before in other locations, we drove right past this one as the green and blue logo was not visible to us from the road, there was a sign but did not stand out to us as we were looking for the logo colours. Lovely stay as always. April 11, 2013
Rated 5.0 out of 5.0 by One of the best Express Hotels Slightly different to the usual Express Hotels in that it is an older property converted to provide all the usual facilities. This gives it a rather special quality. Only comment is that as similar to other hotels, they have a standard policy of a check in time of 2pm, I find it difficult to understand why without checking, on trying to check in at approx 12:30 I am told no rooms are available. Just what have the room maids been doing since 9am, as surely their priority would be to prepare the rooms of leavers for new arrivals over servicing rooms of stayers ! April 10, 2013
Rated 5.0 out of 5.0 by Overall Good Experience The hotel is in an extremely good situation for the station and also Hoylake itself, town and beaches. Rooms are clean and airy with all of the facilities you would expect. Breakfast is good with plenty of basic choices and good quality. April 8, 2013
Rated 5.0 out of 5.0 by very clean and fresh very good value very clean and good value breakfast with very helpfull staff will return and recomend April 8, 2013
Rated 3.0 out of 5.0 by Stayed at better places Location very good and handy for station; able to get to liverpool in about half an hour. Nice hotel large room but the place was missing something, it was not very warm or inviting and "the great room" was not very great and did not invite you to stay and have a drink. It just needs a homely touch perhaps an open fire or something just to make it less than a breakfast room (which is really all it is). The breakfast was very poor with value line products; if you'r going to do sausages at least make sure there're edible. The restaurant next door was over priced and over cooked but at least it was warm and inviting. We stayed at the hotel really to try it out as we usually stay in Liverpool but on balance we would not stay there again. April 7, 2013
Rated 5.0 out of 5.0 by Pleasurable Stay and Value for money Perfect setting, beautiful building and great welcome. Children loved welcolme gifts and check in. Comfortable room with stunning bathroom. Enjoyed a delicious breakfast in the sunshine and evening meal in Frankies Famous restaurant. Will visit again soon. April 4, 2013
Rated 4.0 out of 5.0 by Nice room, but... Nice room but very noisy (009) Didnt appreciate the fact that the soap run out from my shower and when I went to reception to ask for a replacement cartridge, I was told that they run out!! Come on!! I didnt get it even the next day and it was only after Katie the Receptionist, followed up that i finally got the shower gel. The staff are very friendly and caring, especially Katie, always smiling and willing to help. Also the staff at the restaurant are really nice. You could add to your amenities shoe shine cloth. And why theres always this smell in the ground floor? I stayed there twice and I could smell the same, both times. Also why dont you have toilet brushes? What if a second person wants to use the toilet? Its very embarrassing Tv is good, Bed very comfy, heating is very good. fried eggs would be nice for breakfast. House keeping I wasnt impressed. Was there for six nights and didnt get a sheet change. All in all, i would stay there again, but.......... April 2, 2013
Rated 3.0 out of 5.0 by Poor breakfast The rebuilt hotel is fine, rooms, showers etc, but some rooms are subject to unacceptable noise from air conditioning equipment meaning one can only sleep from midnight to around 4 am!!!! Also the cooked breakfast is very poor, and the manager says they can only provide the prescribed menu (cereals, toast, tinned orange and grapefruit, rubbery scrambled eggs, plastic sausages and cheap baked beans). Why not tomatoes, bacon and mushrooms for a change??? It would make a lot of difference. Franke's restaurant does not live up to its billing either. No atmosphere, adjacent table noise because the room layout is so basic, staff not attentive and food only mediocre. We will not be using it again. April 2, 2013
Rated 5.0 out of 5.0 by Really Well Located-Excellent Service This was our second stay at this wonderful Holiday Inn Express a real torchbearer for the brand. The hotel is clean,comfortable with very stylish rooms. A renovation of a former smaller hotel with new build added, it is a real find, the result is very well laid out. The hotel is walking distance to the beach and also to the railway station with trains into Liverpool every 15 minutes. There is also plentiful free car parking. It is a great location if visiting Liverpool and you do not wish to stay in the city centre, but is also a superb base for short breaks on The Wirral and around Chester. Hoylake is a beautiful area, the small suburb is very pleasing and offers local shops and alternative eateries, all within walking distance. Ajoining the hotel is Frankies, a very pleasant Italian Resturant. We celebrated Mothers Day there and were delighted at the service given. Breakfast is taken in a light and airy great room, and is well presented. The staff really seem to enjoy their jobs, I'm not suprised working in such pleasant surroundings. I stay at a number of Holiday Inn Express properties, this is has to be well up there as one of the best in the UK. Stayed March 2013 March 26, 2013
Rated 4.0 out of 5.0 by Great location, good value Really close to the beach and near to fast efficient rail link into Liverpool. Great for a short break. Room a bit small for two adults and two children, the sofa bed is particularly small for the two kids. Nice restaurant area for a leisurely breakfast. February 26, 2013
Rated 2.0 out of 5.0 by Disappointed this time We regularly stay at this hotel, visiting family on the Wirral and usually have no complaints. This time there was a great deal of noise - room was next to either an air conditioner unit or vast water tank as there was a continual roaring noise up to about midnight which started up again at 6am the next day, there were endlessly banging doors throughout the night, and unfortunately we seemed to have a very vocal baby staying in the room below! Only one set of towels for the room (two of us), the toilet seat fittings had blood on them and the sink waste pipe was leaking badly all over the floor. Not up to usual very high standard, but wouldn't put us off staying again. February 11, 2013
Rated 5.0 out of 5.0 by Just a night away Lovely. Room was great, clean and comfortable. Staff welcoming and helpful,. Meal at Frankies 1st class. February 7, 2013
Rated 2.0 out of 5.0 by Not as good as usual. Was good. We have stayed at this hotel at least twice before. It has not been long opened. On this occasion we were given a room right up at the top of the hotel.(226) When we entered the room it was absolutely freezing. We put the heater on and came back 7 hours later. It was no warmer.We asked for a heater but this was not forthcoming. We were allocated another room with no problem but it was a real nuisance having to pack up again and move room. The new room was ok but after our night's stay was not cleaned properly. The under sheet on the bed was not even smoothed out. The dressing table was dirty. The mugs were left unwashed in the room and the glasses we had brought back from the bar were still sitting there. There was a dirty stain on the runner on the bed which we had not seen before and believe me we would have noticed it. Breakfast on Sunday was spoiled by people walking in and out with items they were bringing up to set up for a Wedding Fair. You felt like you were in a station. On checkout I was asked by the receptionist if we had enjoyed our stay. When I replied "No, not entirely. We had a few problems " she just replied that she was sorry but did not take the trouble to enquire further. This is a new hotel and the bedrooms are already looking tired. The mattress in 001 was very saggy and uncomfortable . It would be a shame for Hoylake if this property does not remain a" jewel in the crown. " February 1, 2013
Rated 5.0 out of 5.0 by Very comfortable and fabulous restaurant next to the hotel Staff were very welcoming and helpful. It is a newly refurbished hotel with huge double beds. The atmosphere in the hotel and the restaurant very relaxed and secure. The food and the ambience in the restaurant were superb, and the free cocktail was a huge bonus. I hadn't really been looking forward to being a lone, female guest, but had a lovely relaxing stay. January 29, 2013
Rated 4.0 out of 5.0 by A great find. The room was spacious, modern and comfortable. It had a television, with a large selection of UK television and radio stations and an easily adjusted heating systems, which was great for us, as we were visiting from warmer climes. The position just off the seafront in Hoylake is excellent and allowed us to visit Chester and the many beauty spots of the Wirral, easily. We did not visit Liverpool but if you wanted to, the railway station is just over the road, if you don't fancy taking the car through the tunnels. The staff were friendly and helpful, the room was tidied every day and breakfast was more than adequate. The coffee and tea making machines were really good, providing hot and tasty beverages, which is often not the case with this type of apparatus. I would highly recommend this hotel, the standard of comfort and value for money, is as good or better than any of the hotels I have stayed in in any country January 9, 2013
Rated 4.0 out of 5.0 by Lovely hotel great position Great position for spending time on Wirral. Staff friendly. Good breakfast. Reasonably priced room. Would recommend. January 6, 2013
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