Rated 3.7 out of 5 by 75
Rated 3.0 out of 5.0 by 1943Butch Typical HI Express but needs attention
For the most part, our stay was okay. The rooms was pretty much standard fare with a couple of exceptions. The hinges on the bathroom door were sprung and the shower curtain rod was barely hanging on to the wall. These are things the cleaning staff should have reported to the management, but obviously did not. On a personal note, we like to be able to open windows to get fresh air, but the windows here cannot be opened. The price was good, however, and we would stay there again, realizing that some improvement is needed.
March 31, 2013
Rated 1.0 out of 5.0 by shane27 Dirty and Old
I used more points for my stay at this hotel than at another holiday inn express the night before and felt the difference was incomparable. This hotel was filthy and old and we were very disappointed in our stay. And wasting so many points on this place is infuriating.
March 31, 2013
Rated 1.0 out of 5.0 by Rick777 Overall review
Group of Vietnam Veterans. Treated very well.
Thank you for your care and hospitality.
The only problem was the hospitality room got double booked
and we were required to give it up. Had to then use
the breakfast room. Not the best, but things do happen in life
so you learn to live with them.
March 31, 2013
Rated 5.0 out of 5.0 by baj23 Comfortable Stay
Hotel staff was great, make sure that I am comfortable with my stay. I highly recomend this hotel
March 25, 2013
Rated 5.0 out of 5.0 by rdg123 excellent service and very comfortable bed
My stay was very satisfactory everything was superb including check in, check out, breakfast and shuttle service to the Airport.
Your survey takes too long time and redundant. Make it shorter
and enjoyable to respond to your survey.
March 16, 2013
Rated 2.0 out of 5.0 by nonicknames Hotel experience 2/11/2013 thru 2/13/13
No bottled water during checking in
Room was not cleaned/touched for 1st day
nightly popcorn and cookies were good
So it's okay
February 19, 2013
Rated 2.0 out of 5.0 by john23456 internet service intermentent. Lot of noise around the hotel.
I was located on the first floor, at the end of the wing. The internet in the room would come on and then shut down every 10 minutes. Each time I would report it, I was told it was my computer. In fact, the manager came to my room, used his cell phone and stated the internet was fine. I asked to switch rooms and was moved to the third floor int the center of the hotel. Problem solved. I was provided 2000 points for my problem but never did feel I was being treated as an important guest.
February 13, 2013
Rated 5.0 out of 5.0 by dawnf good value
Very clean property and close to airport. Staff are very friendly and even recommened a local event we might enjoy.
February 11, 2013
Rated 3.0 out of 5.0 by Markie Toilet Seat
Toliet seat was broken and someone attempted to repair. The lid was shifted to the right and would not stay up. Not what I expected from the Holiday Inn.
January 23, 2013
Rated 5.0 out of 5.0 by E678l Safe, Comfortable, and Friendly staff!
Great experience, staff was friendly and provided great service. Room was comfortable, clean, and my overall stay was absolutely great!
January 21, 2013
Rated 3.0 out of 5.0 by Nando8864 OK
Not a bad property, it iswhat you would expect from a Holiday Inn Express. My only complaint is that they did not show the typical appreciation to Platinum customers as they offer in most IHG hotels.
The small details make a big difference sometimes.
January 19, 2013
Rated 5.0 out of 5.0 by JuniperJones Going the extra mile!
The night manager and shuttle driver both went the extra mile during our recent stay. Everyone was welcoming, friendly, and made our stay extra special. I would definitely seek out this hotel next time we are in Houston!
January 16, 2013
Rated 1.0 out of 5.0 by bpdp2012 Would not recommend - Inferior to other Holday Inn Express
I will start by saying the staff was GREAT but unfortunately that was the only positive to our brief stay. The hotel is dated, the bed linens were very low quality, the sink did not have a stopper and our room was on the front side of the hotel so we could hear a lot of road noise - not well insulated. When we got to our room, it smelled like someone had been smoking in the room. Turns out it was a guest across the hallway. The manager was quick to move us to another room and to his credit even knocked on the door of the guest that was smoking and reminded her that this was a non-smoking hotel. I travel frequently for my job and customarily stay in 3.5 - 4 star hotels - and have found several of the new Holiday Inn Express Hotels to be what i would consider a 3 star. This one I would rate as a 2 star and would not stay there again nor would i recommend this hotel to anyone else - especially for the $$$.
December 15, 2012
Rated 5.0 out of 5.0 by GBrenson Another fine experience!
I have come to depend upon the Holiday Inn Express at IAH for all of my frequent layovers.
December 14, 2012
Rated 5.0 out of 5.0 by woodjazatx Front desk
The front desk was very accommodating and a provided me an upgrade as well as assisting me with the Park n Fly. I would highly recommend this property.
December 9, 2012
Rated 5.0 out of 5.0 by mountainman nice hotel
long day working in north dakato and then flew into houston, was nice to get to hotel at 12 am back up at 5 and this hotel was very nice for a few short hours.
November 24, 2012
Rated 2.0 out of 5.0 by PWD2008 High Price and low standards
You pay for the location with this hotel. However, the price is very high and the rooms are a low standard of cleanliness and size.
There are many other hotels within a mile of this location with better pricing and higher quality room.
November 17, 2012
Rated 5.0 out of 5.0 by Cristina Great Overnight Stay!
Extremelly friendly staff, starting with Panky, the Front desk Night shift Manager, and the drivers from the airport, I whish I knew his name, very nice fellow. The breakfast is tremendous, even bacon, and I love the sweet rolls! You can even take them to go in a box, the lady actually sugested it because my son wasn't hungry at 7 in the morning, but he surely enjoyed it in the plane, later. We got a suite with a fridge, microwave and a bar, and separate desk area, with a sleeper couch, and my son loved it, because he had his own TV! The facilities are new and refreshing, very clean and comfortable. We'd stayed again the following week, after we returned from the diving vacation and we were ready to rest on the nice sheets and pillows. We would stay there again, and we recomend it highly to everyone.
November 16, 2012
Rated 1.0 out of 5.0 by kkj54 not good
very disappointed in accommodations, very uprofessional staff....
brought 8 students to humble for a regional cross country meet, reserved 2 rooms both with double beds...receptionist said i booked the reservation room wrong, so they gave us 2 rooms with king beds (hard to fit 4 high school students into one king bed!!!) In the morning, same receptionist laughingly told me I was right, that I should have had 2 rooms with 2 queen beds each!!!! not happy!!
November 8, 2012
Rated 2.0 out of 5.0 by 2thumbsdown Sad
I travel a lot, frequently staying in IHG properties, especially Expresses. Unfortunately, this is the second worst maintained, next to Keokuk, IA that I've ever seen. The thing that makes this one so bad is the premium price for being close to the airport.
Another disappointment was the fitness center with two chinsey treadmills, and a death trap of a weight machine.
Won't be staying here again.
November 7, 2012
Rated 4.0 out of 5.0 by jjco7 Great service from Veronica....
Veronica took care of booking problems... great customer service but the breakfast service hours need to be changed to accommodate travelers and those with earlier obligations than the weekend breakfast hours...
October 23, 2012
Rated 5.0 out of 5.0 by jpklink nice room excellent staff
I have to say, I have stayed in a lot of hotels and the staff of this hotel from the shuttle driver to the front desk was exceptional. I could not get over how helpful and friendly everyone was. The room was very nice but what put this stay over the top was the staff. Wonderful.
October 21, 2012
Rated 3.0 out of 5.0 by Tyler03 Room review
When we arrived in Houston the shuttle to come get us was prompt and courteious and very much appreciated. However, the room was musty and must have had mildew as I have had allergies and a cold ever since. (for a week now) The toilet seat was loose so if you were not careful you would go scooting!!!
Seems like the hotel needed refreshing - bed was good. Sheets clean and all in all it served its purpose.
October 21, 2012
Rated 5.0 out of 5.0 by Atul0053 Superb Staff, Most comfortable Hotel in terms of bed, security, food & Cleanliness
The best part about the hotel was the Hotel Staff, their friendly attitude, the quality of rooms, the freshness of food, and the area where it is situated, sense of security.
Overall a 5-STAR rating I shall give for this hotel, and whenever anyone in my family or friends goes to Houston, TX shall surely stay in this Hotel ONLY.
October 19, 2012
Rated 5.0 out of 5.0 by patrick5 very clean rooms
The hotel was very clean and the room were very nice . The people at the front desk very helpfull and very kind.
October 17, 2012
Rated 5.0 out of 5.0 by LilJoe Outstanding service
Everything was great, the staff was courteous and put us in a great location. The grounds were well maintained. It was close to the airport and shopping.
October 12, 2012
Rated 5.0 out of 5.0 by SJMilw Houston Trip
Very nice hotel, staff was very pleasant and will definately stay there again in the future
October 4, 2012
Rated 4.0 out of 5.0 by BobRic1 Last weeks stay
The property looks great and the stafff were great to deal with, but the only downside to the stay was the TV having issues of digitized and or lost signal for that evening.
October 3, 2012
Rated 2.0 out of 5.0 by Bison78 Not up to Holiday Inn standards
I decided to stay near the airport rather than fighting traffic from downtown Houston in the morning. This hotel is in dire need of an upgrade. The room was probably as clean as they could get it, but the carpet and furnishings were very old and dingy. The bed and pillows were not even comfortable. And it was no bargain either.
Another thing that they need to tell their guests is that even though they are only five minutes from the airport, if you are flying something other than United, it is going to take 10 to 20 minutes because the way the airport is set up you have to keep going out of the airport to get to the next terminal.
I will not stay there again.
September 20, 2012
Rated 5.0 out of 5.0 by Mann57 Comfortable stay and great service
My stay was very comfortable, the staff was very professional and courtius. I will recommend this location to other people.
July 26, 2012