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Rated 4.1 out of 5 by 318 reviewers.
Rated 3.0 out of 5.0 by great front staff the front desk staff was very friendly and helpful with arranging for car service and explaining subway/railroad options. the room however was very noisey, could hear lots of talking and doors banging throughout the night. overall it is convenenient for staying if you are in/out from the airport, but I was traveling to a local university and it was not very convenient and the car service adds up if you don't rent a car. September 2, 2014
Rated 4.0 out of 5.0 by Very good service. Utilitarian atmosphere. Noisy guests We stay in HIE's all over the world and this was our only somewhat disappointing experience. The friendliness and competency of the staff were top-notch as always but the Hotel had a 'tired" utilitarian atmosphere and at the price (even thought we used points) was not very good value. August 31, 2014
Rated 4.0 out of 5.0 by Excellent airport hotel choice The staff was exceptional, in my opinion, the room and facilities were excellent overall for a moderately priced hotel. The breakfast was good although the room where it's served was not an adequate size for the peak breakfast crowd. People were bumping into each other to get at the food... it was quite packed. My only major complaint about the hotel was lack of access to NYC subways. This is not a big issue for those needing a night while waiting for a flight or due to an unexpected change in their itinerary. However, for me I was hoping to get into the city several times and to do that required a $20 taxi ride to a subway station, or take the hotel shuttle to the AirTrain to connect to the subway, or a $60 taxi ride into Manhattan. August 30, 2014
Rated 5.0 out of 5.0 by Great Service All the employees we came upon were very polite and helpful, especially Clarissa and Cindie. They were very helpful to us for whatever we needed. Our stay was very nice. August 30, 2014
Rated 5.0 out of 5.0 热情的服务 check-in 时前台非常热情介绍酒店环境,机场交通. 给IHG会员提供水和巧克力礼品, 早上check-out 很早,早餐时间还没有开始,他们已经准备了早餐袋. 机场bus也是准时发车,这个酒店是赶早班飞机的好选择. August 28, 2014
Rated 4.0 out of 5.0 by Helpful front desk overall it is a good hotel...... prices little bed high comparing to other hotels in the area. front desk staff was wonderful and very cooperative and helpful. August 27, 2014
Rated 3.0 out of 5.0 by Front desk service Ladies at the front desk very friendly and helpful. All were knowledgeable and professionally. The maid service I found congested the hallway, still came to clean room even after the do not disturb sign was hung on the door. The shuttle service was comfortable, and the drivers helpful. August 26, 2014
Rated 4.0 out of 5.0 by friendly staff nice help full staff good location near JFK courtesy bus easy to use for JFK August 24, 2014
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