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Rated 4.1 out of 5 by 313 reviewers.
Rated 5.0 out of 5.0 by Clean rooms and friendly service Very clean and quiet rooms . The bathrooms are well stocked with plenty of towels . The staff was friendly and very helpful . The free shuttle to the airport is right on time and saves a 10.00 cab fare . They provide a nice breakfast and start the service early as many people have early flights . Good experience overall . August 2, 2013
Rated 5.0 out of 5.0 by All around a very positive experience Michael had 12 of us to accommodate ranging in age from 7 to 70 and he and Cindie were great. We stayed as part of the program that let us leave our cars for the time we were away. We all were pleased and would definitely come back and recommend it. Thankyou Michael and all the staff we dealt with. July 27, 2013
Rated 5.0 out of 5.0 by Great stay...highly recommend! A well located and well appointed airport hotel with excellent complimentary breakfast, friendly staff and a very efficient airport shuttle service. July 22, 2013
Rated 4.0 out of 5.0 by Good value choice for layovers We were pleasantly surprised by this hotel. The staff was exceptional, allowing us to check in early and leave late the next day to accommodate our flight schedules. Room was clean and well appointed, though with two queen beds, a little crowded. Delivery options for food were great, and the free breakfast was top notch. July 20, 2013
Rated 4.0 out of 5.0 by Comfortable, clean accommodations, breakfast not so good. I went down to breakfast at 6:30 am to what I expected would be the usual Holiday Inn Express breakfast. While the sausage & bacon were tasty, the egg turnover was bland, cold, and, dry on the outside, and the biscuits were hard and dry. There were no flavored creamers for my coffee, as there usually are at other Holiday Inn Express's. It was a major disappointment. One would think that getting to the breakfast room that early would result in hot, fresh and tasty food. This is basic food given out at every Holiday Inn Express I have ever been to. Unfortunately, it was the most disappointing breakfast I have ever had at your hotels. I will say that the employees at the check-in & check-out were kind & respectful. And I was pleased to be the "customer of the day" and receive the basket of goodies. Also, the shuttle came on time and got me to JFK quickly. July 19, 2013
Rated 4.0 out of 5.0 by Conveniently located, friendly staff This was an overnight stay with an early morning flight. The staff was very nice, though I had to carry my own bags. I didn't have tons of luggage, but a little assistance would have been great. (I did however, check in late, so that could have been the reason no one assisted me). The rooms were clean and well air conditioned. As a new IHG member, I won a guest of the day surprise package, which was a pleasant surprise. The breakfast was pretty good but there were no alternative meat selections for non beef/pork eaters. No big deal. The price is a little high in my opinion, but it's NY. I felt completely safe, and rested well. It's 10 mins from the hotel to the actual airport gate, good traffic permitted. Definitely recommended for overnight stay. July 15, 2013
Rated 5.0 out of 5.0 by Friendly, convenient, secure Travelling on my own I felt 100% safe, including shuttle ride at 4 a.m. The staff were friendly and made me feel very welcome. The room was tasteful, spacious and quiet. It was so easy getting to the airport on time for my flight with a take out breakfast pack as a bonus. July 14, 2013
Rated 2.0 out of 5.0 by Ask for a Parking Permit!! I don't normally write reviews, but having stayed at dozens and dozens of IHG properties over the last year and a half, I felt compelled to do so here. This hotel is right by the airport, which is great, and the staff was very friendly. That being said, I had a couple of negative experiences during my stay. When I pulled up, I got the last remaining spot at the front of the hotel, and asked the person at the front desk, "Is there additional parking somewhere else? I got the last spot, and I'm kind of afraid to go get some dinner because I don't want to lose it." He explained that they own the 3 adjacent hotels, so I can park in any one of those lots without any problem. I thanked him, and headed up to my room, which unfortunately, smelled strongly of cigarette smoke #like someone had smoked 2 packs a day in there for several years#. I shrugged it off, called in an order for pizza after deciding to hang out at the hotel, and did some work late into the night, knowing that I could sleep in a little because I didn't have to pick up my boss at JFK until around 9:00 the next morning. Unfortunately, I was awakened at 5:00 AM with a wakeup call I never ordered, and couldn't get to bed. Simple big deal. I got up and started getting ready. I picked up my boss, we went to our meeting, and then drove back to the hotel, where he was going to take a cab to another meeting downtown. When I pulled up, all the parking in front was filled, so, remembering what the gentleman at the front desk told me, I pulled around the back of the building and found an additional Holiday Inn Express lot, so I parked there. The next morning, I got up and headed out to my rental car to head over to the airport for my early flight back to San Diego, when I noticed a note on the car windshield warning: "*YOUR CAR WILL BE TOWED* IF YOU DO NOT OBTAIN PARKING TAG AND PLACE IT ON YOUR CAR DASHBOARD. Parking is available only during your overnight stay. Once you check out you must remove your car or else it will be towed at owner's expense #no exception#. Thank you, Mgmt" Needless to say, I was appalled. Not only is this a great way to raise huge red flags on customer service, but there is nothing around there that would compel someone who wasn’t staying at the hotel to park there…no restaurants, bars, entertainment venues, neighborhoods…nothing. Suffice it to say that, had my car been towed, not only would the staff at Holiday Inn Express be working directly with National Rent-a-Car to fix the situation without me so I didn’t miss my flight, but the experience would have almost certainly pushed me forever away from IHG hotels in general, despite my Platinum Elite status. Even now, without having been towed, I am truly disappointed in Holiday Inn, and another experience like this would almost certainly nudge me away from your brands. July 14, 2013
Rated 4.0 out of 5.0 by Ideal location for early morning flight or late arrivals Hotel accommodation was good and the 24-hour shuttle service was reliable and quick. I stayed twice in this hotel and my only criticism was the noise - not from outside, but in the hotel. The first time I was woken well after midnight by noisy guests in the corridor outside and again at 2.00am by a security guard using a 2-way radio outside my room - I could hear both sides of the conversation! The second time I stayed I was again woken in the early hours by guests talking loudly in the corridor. People arriving late at night or very early in the morning should be reminded at check-in that guests often have to be up very early or need to sleep in after a late arrival and noise should be kept to a minimum in the corridors. Security staff should also be told the same thing! July 10, 2013
Rated 5.0 out of 5.0 by Great staff Staff members in Rest area is wonderful... very friendly and eager to help. July 9, 2013
Rated 1.0 out of 5.0 by Good Deal After an all night ten hour flight to JFK Airport, New York, we were very happy that Holiday Inn Express had room for us to checkin early. The coffee and breakfast is good. Mahalo! July 8, 2013
Rated 5.0 out of 5.0 by For women traveling solo I stayed at this hotel while traveling to and from Europe just within the past month. My primary purpose was a safe, clean, accessible place to stay for one night, close to JFK, while I went to Europe and when I came back from Europe. This hotel met all of my expectations. The best thing about this hotel are the staff...both times they were wonderful! They all are wonderful examples of what excellent customer service means. On July 2, when I flew back to the US..really tired...Ron was the guy who drove the shuttle van from the airport to 3 hotels. He was FABULOUS! It really blew my mind, especially because I live in South America where "customer service" is not a high priority item yet. Ron even had bottles of water for those of us who had just arrived at JFK. This gentleman deserves a big commendation and/or raise! It makes me so happy that Americans are still do friendly and helpful. July 8, 2013
Rated 2.0 out of 5.0 by Air Conditioning Unit They have the best air conditioning unit in room. Very quiet and cool. July 2, 2013
Rated 5.0 out of 5.0 by updated and comfortable i booked the room as a layover after a trip to europe. the shuttle was convenient for our flight back out the next day. the bedding was so comfortable after some inferior facilities overseas. better than i expected. June 26, 2013
Rated 4.0 out of 5.0 by Great Front Desk Service We had a Chinese foreign exchange student on his way home to China, he missed his connection at JFK and had to stay over the night. Cindy at the front desk was very helpful in securing our reservation, keeping an eye out for our student, making dinner recommendations and ensuring he got to the airport the next morning. We felt comfortable leaving him in her care. June 25, 2013
Rated 5.0 out of 5.0 by Excellence great service All personal exelente nice people my family,take good time exelente location, close to airoport June 25, 2013
Rated 3.0 out of 5.0 by OK HOTEL, BUT NOISE PROBLEM I had one night here between connecting flights at JFK on June 15th 2013. The room was fine and comfortable, but there was some kind of probably illegal rave going on in a building a few blocks away and the hotel was affected by electronic drum beat vibrations from 2300hrs to 0500hrs the next morning. I am sure this was unusual, but the staff made no attempt to call the police or do anything about it, despite repeated requests. Sleep was impossible. The hotel was flexible in allowing a late check-out for me, for which I am grateful. June 24, 2013
Rated 3.0 out of 5.0 by the hall of the hotel the conference center 's poor ,the restaurent not comfortable and variety of breakfast not good. June 24, 2013
Rated 4.0 out of 5.0 by Good location if you are flying off next day The location is good, as there has free shuttle bus to airport. If you are flying off next day, it is a good choice, as you can avoid the jam and for sure you can catch your flight on time. The staff is friendly. The only thing is just the room a little too small. June 24, 2013
Rated 5.0 out of 5.0 by Thanks for a great stay. This is an absolutely clean and well-run hotel, with quiet comfortable rooms and a lovely staff. I was so happy that the shuttle bus service was prompt, having arrived late at JFK very tired and also uncertain about what was involved with taking the shuttle from "Federal Circle." The hotel picked up the "courtesy phone" call (I am the only person in the world without a cell phone apparently) and told me to expect the shuttle in a few minutes. The shuttle driver and the reception staff were so kind. Likewise, the next morning, the shuttle left promptly and the driver was also very nice, as was the rest of the staff in the breakfast room and at the front desk. Comfortable bed, pleasant room. June 22, 2013
Rated 3.0 out of 5.0 by Good Location The Hotel is close to JFK. Great for Airport passengers in Transit. Good Airport Shuttle - Complimentary. June 17, 2013
Rated 5.0 out of 5.0 by Excellent Hotel What a pleasant surprise. We would highly recommend this hotel. A very friendly and efficient check in process got us to our room very quickly. The room itself, as well as the bathroom were very clean and nicely appointed. Free breakfast was served from 5 am, very convenient for those who had to be at the airport early in the morning. There was a large selection of traditional continental breakfast buffet including scrambled eggs with bacon and pancakes. Everything fresh, warm a nicely presented. June 12, 2013
Rated 3.0 out of 5.0 by relaxing stay was able to get enough sleep i needed for my next destination. June 10, 2013
Rated 3.0 out of 5.0 by Okay stay but hallways stink!!!!!! Overall the hotel is decent. When we checked in, the hotel staff informed us that they didn't have any rooms with double beds... that we booked a month and a half before our stay. Then proceeded to ask if it would be adults or kids in the room with us, like it mattered. If I booked and PAID for double beds, that's what I wanted. She got a manager who straightened it all out and got us the right room. I think it is a bit overpriced for the quality, but I guess for New York its a value? It does not live up to the Holiday Inn brand name. The room is decent, however the hallways smell of sweat and are very musty, which eventually seep into the room. We had to keep our window open to have fresh air from outside to avoid the smell. On the bright side, the breakfast was nice. Free parking is a plus. I personally would not stay here again, but if you are going to be here just for one night waiting for a flight, go for it! June 2, 2013
Rated 5.0 out of 5.0 by Ideally Located, and Great Service Not only for traveling out of JFK Airport, but for myself this location is close to many of my important customers. The staff, all of them from the Managers, Front Desk, Maint., and room cleanliness all rate at a minimum of 10 out of 10 from the many times I have stayed at this location. Even if the person traveling is visiting downtown NYC, the free shuttle will drop you off at the Airport train station. I would recommend this hotel to anyone flying, or just visiting the NYC area. This includes the beaches as well. May 23, 2013
Rated 4.0 out of 5.0 by comfortable room, good breakfast comfortable room.friendly efficient staff. good breakfast.handy location May 23, 2013
Rated 1.0 out of 5.0 by Overnight stay prior to flying out to the UK Room smelled of sweat and dirty....I would not house a dog in it... May 20, 2013
Rated 5.0 out of 5.0 by Wonderful Stay Was greeted as a Priority Club Member. Staff extraordinarily helpful and friendly. Room very comfortable and quiet (despite being close to the airport), able to adjust temperature with no problem. Very clean and pleasant up-to-date furnishings, bed comfortable. Enjoyed my stay and would definitely stay again. May 16, 2013
Rated 4.0 out of 5.0 by Great staff I was really impressed at how welcoming the staff were considering they must see the majority of their guests for probably only one night. Michael on the Front Desk, was especially helpful and obviously loves his job and he was the highlight of my day. I was also given a late checkout which ensured I only spent a few hours at the airport waiting for my flight so that was a great help. If you need a hotel to stay at for a while at JFK, this is the one to pick. May 16, 2013
Rated 5.0 out of 5.0 by Fun and Friendly atmosphere I have stayed at many Holiday Inn hotels across the US and found this Kennedy Airport hotel to stand out for their attention to their guests. They truly went out of their way at all times. When I was checking in, the woman behind the counter offered to move her car so I could park my vehicle more conveniently. During the week their managers social gatherings offered an opportunity to visit with other guests to pass the time while enjoying a few snacks. I truly enjoyed feeling welcomed back at the end of the work day when I entered the lobby. May 14, 2013
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