Rated 4.2 out of 5 by 649
Rated 5.0 out of 5.0 by Robotrob Good hotel
As previous reviews have suggested - the staff were great and made a real difference.
Be aware that the shuttle service is only once an hour on the hour. We needed to be at JFK to check in between 05:00 - 06:00 so had to get the 05:00 shuttle. Sounds fine but breakfast doesn't start until 05:00 so no time to eat!
June 27, 2016
Rated 5.0 out of 5.0 by Verified Reviewer Great airport hotel
Exceptionally friendly staff, with manager personally introducing himself. Modern room, ultra clean. Overall the hotel very clean. The breakfast was diverse and extensive, everything always in full supply. Very attentive cleaning staff. Once a table was vacated it was cleaned within seconds. Free Wifi, free parking, free shuttle to JFK
June 23, 2016
Rated 4.0 out of 5.0 by Chetan76 Comfortable bed and great service
The Towels were not clean, Every such hotel should have swimming pool , so the customer can relax.
June 21, 2016
Rated 5.0 out of 5.0 by nalakara June 15 stay
HIE was very easy to find hotel very clean beds very comfortable all staff very friendly and welcoming airport shuttle very good we enjoyed our stay
June 19, 2016
Rated 5.0 out of 5.0 by Adebo Good for travellers
This location is super close to JFK and they have a shuttle. I had a good one day stay.
June 17, 2016
Rated 1.0 out of 5.0 by Nicole8 The Importance Of A First Impression
We arrived at JFK before midnight and called the hotel for the shuttle while on the AirTrain. Took the shuttle sometime to get to Federal Circle. The shuttle driver could and should have easily pull up the the curb to ease the loading of passengers, since there was plenty of curb parking space available at the time. He chose to double park next to another hotel's shuttle bus. The driver was not very friendly or helpful. He barely acknowledged us when we tried to find out if we are getting on the right shuttle bus. He didn't offer help to load our luggage bags and simply pointed toward the back of the shuttle bus. He did happily helped the two young women that was also getting on the bus. His driving skills was questionable and he actually had the nerve to make it difficult for us to unload our luggage bags when we got to the hotel, simply because he was giving preference to unloading those other young women's bags first.
Front desk person was very busy and seemed overwhelmed trying to take care of the customers in front of him and also answering phone calls at the same time.
The room was pretty small, but the bed was not too bad. Had to go back down to the lobby to get another towel, but I was OK with that. Ice machine was broken on my floor. Juice machine was also broken while having breakfast.
The layout of the lobby, stairs/luggage elevator, breakfast area and to the room elevators seem odd and inconvenient.
Morning front counter staff seem better and so was the shuttle driver.
The shuttle driver is the first and last person a customer will see coming from and leaving to go to the airport. If you fail at presenting a good first impression, nothing else will matter much after that. All we noticed were flaws after that bad first impression.
June 13, 2016
Rated 4.0 out of 5.0 by Monkey Faced OK for the location
Convenient location to the airport and my destination of NYCT. Lobby was clean and neat. Staff was awesome. Hall carpets were very worn and appeared dirty. Not many amenities (pool, gym, etc...) Internet was very intermittent. Bathroom sink leaked all over my stuff. TV channels were limited. Noise was a bit high.
But for the location it was decent.
June 6, 2016
Rated 3.0 out of 5.0 by Boblemans Not bad considering
This hotel was OK considering the location. It was close to my destination (NYCT) and close to JFK, but rooms were small, hallways were a bit worn and carpet seemed dirty. Breakfast was average for IHG. Amenities were few, but the staff was awesome! Very friendly and helpful.
June 3, 2016