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Rated 4.2 out of 5 by 345 reviewers.
Rated 5.0 out of 5.0 by Excellent Staff I was pleased to be welcomed and so throughly accommodated by the hotel staff at this property. They even let me park my car for 5 days for free. My every expectation exceeded by far. Thanks again! September 19, 2013
Rated 4.0 out of 5.0 by Best customer service - ideal location for JFK. Had a 3 night break to go to US Open Tennis and a day sight seeing. Have to say the service was most exceptional in my experience for a large chain hotel group. Clarissa on the reception could not have done more for us and even coming down to a self service breakfast the catering staff were welcoming and very speedy at keeping all the tables clear. If you were to spruce up the bathrooms, that would tick the final box for me. Towels and toiletries excellent just looking very tired. Clean but tired! Well done - must also mention the transfer bus staff too. They doing a great job. It is a very good service. Great stay Thanks a lot. September 16, 2013
Rated 5.0 out of 5.0 near the airport I recommended this hotel is near the JFK AIRPORT There are a good free shutle from / to airport the breakfast is good with good food Congratulations September 15, 2013
Rated 3.0 out of 5.0 by Standard Hotel Experience Nothing exciting here folks, friendly staff, clean rooms and breakfast is NOT included as with some locations. September 12, 2013
Rated 4.0 out of 5.0 by accomodation good quality hotel for airport stopover during trav September 11, 2013
Rated 5.0 out of 5.0 by A Great Hotel At first, I was a bit confused about which hotel to use (i.e. those bad reviews I read). But I took a chance on booking at this hotel and I must say it was a splendid experience. The staff was welcoming, helpful and forthcoming with information. There is no dinner, so we had to order in. The room was well made, and clean, there was a television with nice channels with movies. Our room had a coffee maker, which we loved, since we could make ourselves coffee when we wanted to. I think that the breakfast buffet was the best part as it was divine with a wide array of choices. I loved the breakfast buffet. The shuttle was on time to take us to the airport. My only wish is that I wanted to spend longer than one night. But there will always be a next time. September 9, 2013
Rated 5.0 out of 5.0 by Extreme hospitality. This was my 2nd time staying at Holiday Inn Express Kennedy Airport. The 1st was attending orientation at St. John's University. The latter was dropping my only son off at St. John's University. To write, I was not in the best frame of mind at the latter occasion. :) The staff was extremely hospitable and accommodating with both my early arrival and late checkout. The room was immaculate and very cozy. The complimentary breakfast was delicious as well. Thank you for such a pleasant stay at one of my most vulnerable times. September 9, 2013
Rated 4.0 out of 5.0 by Very convenient for overnight layover at JFK Hotel shuttle pick up at Federal Circle Station of the Air Train is easy and convenient. Going directly from the hotel to the airlines terminals by the shuttle after check out is even more convenient and easier. September 8, 2013
Rated 4.0 out of 5.0 by Recent 2 Night Stay My husband and I had an immediate family funeral to attend in Rockaway. We live in Delaware and had to find accommodations nearby and chose the Holiday Inn Express at JFK airport. We've always had good success with our stays at the Holiday Inn Express elsewhere. The front desk staff upon arrival on Tues. 9/3/2013 couldn't have been more accommodating, especially when they found out the reason for our stay. We arrived around 2:30 p.m. well before the official check-in time of 4 p.m. and they had a room available for us, please don't hesitate to ask. The girl (sorry I didn't get her name) behind the desk kept asking us throughout our check-in process if there was anything they could do for us. When I had called down to get a refrigerator for our room it was there in the room upon our return after the wake that evening. When that same girl saw us the next day she asked if we would like a later check-out time for our departure the following morning and asked how we were doing since we had just returned from the funeral. With so many people in the hotel it was a breath of fresh air to have someone who remembered who you were and the reason for your stay. When and if I have to return to NY I would definitely stay at that hotel. Thank you for making a difficult time a little more bearable. Janet & Denis September 8, 2013
Rated 3.0 out of 5.0 by Customer service did not meet my expectations I had two luggages with me and I was totally disappointed with the customer service, nobody offered to help September 4, 2013
Rated 5.0 out of 5.0 by Comfortable bed, clean room, friendly staff Was greeted by a friendly and helpful staff member in the early hours of the morning, just what was needed after a long 30 hour trip from Australia! The room was clean and nicely furnished. The bed was huge and very comfortable. Breakfast was adequate and the free shuttle back to the airport was much appreciated. September 3, 2013
Rated 5.0 out of 5.0 by Great Location near JFK Great location within minutes of JFK Airport. Shuttle service ran all the time , we never had to call for pick up. Clean comfortable room. September 3, 2013
Rated 5.0 out of 5.0 by Fantastic The best thing about this hotel is the staff! Extremely friendly and helpful. I stay in hotels almost every week and this one stands out as one of my favorites. Thank you! William September 3, 2013
Rated 4.0 out of 5.0 by Outstanding front desk, surprisingly quiet We stayed here while getting our daughter settled in to St John's University. The hotel is about 6 miles from campus. Even though it is right at JFK airport, the noise from planes or traffic was minimal. Traffic and parking was typical New York, but they made extra free parking available to us by sharing spaces with adjacent hotels. Tanesha and Taneeshia at the front desk were 5 STAR customer service receptionists quickly getting us settled. The room was smallish but very comfortable for 4. Breakfast was hot and had many choices, but very limited for those on wheat restricted diets. There is no work out room or pool at this hotel. The staff was extremely helpful with printed maps and driving directions around the area. We will stay here again. September 3, 2013
Rated 5.0 out of 5.0 by Super friendly staff, nice rooms From the moment I check in, the staff made me feel like I was the most important guest in the hotel. They catered to every question I had for the area. Dinner suggestions were fabulous. Amanda, Cindie, and Clarissa really made me feel at home for the week I was there. The hotel was finishing up a remodel, and the updates are looking good. If my travels bring me back to this area, I will definitely be staying again. I've stayed at a lot of hotels and this is one of the best staffs I have encountered. Hats off to the management for their selection of employees and the training to provide such great service. I would like to have had a fitness room, but this location mainly caters to overnighters instead of weekly travelers, so I understand why it wasn't there. September 2, 2013
Rated 5.0 out of 5.0 by Highly praised for staff and comfort The staff at this Holiday Inn are extremely attentive. As soon as you arrive to check-in they are full of the joys of spring and they really welcoming and sincere. This must be the best greeting that I have ever had from the ICH Group of hotels and this is only a HI Express!! The room I was allocated was spotless and comfy with all the usual amenities in the room and bathroom you would expect. My surprise came in the early hours of the morning when my electronic wake up call was answered and promptly woke me up then around approx 15mins later Paulette the early morning duty receptionist phoned me up with a courtesy wake up call. What an excellent idea!! All in all a pleasant stay and would definitely stay again at this professional establishment. They deserve an award too! September 1, 2013
Rated 4.0 out of 5.0 by DWC's stay The most friendly and helpful staff I've met in an Express Hotel ever. Very responsive to questions with a friendly smile. August 23, 2013
Rated 5.0 out of 5.0 by Excellent staff and service Our family stayed at this location for 3 nights and received great service from all the staff. This was last leg of our 2 week vacation on the east coast and received recommendations from the staff on where to visit with our family and how to navigate the transit system. Front desk is very friendly and always willing to help you with a smile. Good Job to all!!! August 20, 2013
Rated 2.0 out of 5.0 by Noise very expensive for the quality of the property Expensive did not have the room i asked for very noise peaple screams on the corridors August 18, 2013
Rated 2.0 out of 5.0 by Service We had lots of luggage and were not assisted by any staff member. Surely you can do better? August 17, 2013
Rated 5.0 out of 5.0 by MY EXPERIENCE I was on my way back to the U.K and had to stop a night at the Holiday Inn Kennedy Airport. My trip so far had been full of ups and downs i had lost my wallet with my drivers licence and credit cards.I arrived to the greeted with the biggest smile from the lady at the front desk Paulette,She Helped me as much as she could which i was very grateful,because my journey could have been worst. GREAT Customer Service. I would diffinately be staying their again when im in the u.s. August 17, 2013
Rated 4.0 out of 5.0 by A little pricey but I'd do it again. This was an overnight stay with my 2 teen sons as we traveled. I'm glad I made the reservation in advance as this was the 3rd hotel I called, all rooms were booked. We were able to check in a little early & received queen beds for the price of dbl. The warm oatmeal raisin cookies sealed the deal immediately, but only after we didn't have to wait on the shuttle at the airport. All service providers were very friendly, helpful & went above & beyond, including the 5 a.m. check to make sure I was awake after the 4:45 a.m. wake up call. After returning to the hotel at 3 a.m. from seeing NYC & needing to catch an early flight, this was VERY much appreciated! The breakfast was served early, it was free & it was very satisfying to my teens & myself. Again, the shuttle service back to JFK was timely & the driver was very helpful with all of our luggage, making sure we found a porter right away. The room was a little small, the hotel doesn't have a large storage space for overnight luggage & the room was pricey, but I'd probably reserve at this hotel again. August 16, 2013
Rated 4.0 out of 5.0 by staff very friendly and helpful good stay except told that Green Acres shopping center and neighborhood safe-not so! August 16, 2013
Rated 5.0 out of 5.0 by Good hotel near the JFK airport but it can be better The hotel has a great location that is extremely close to the JFK airport. And also, the shuttle of the hotel is very convenience. Here is what the hotel can improve: try to increase the number of parking lots, try to figure out why there is a chemical smell in the room. August 11, 2013
Rated 4.0 out of 5.0 by Good place for a night after a long flight The front desk staff was excellent and the room was clean. We enjoyed the breakfast and shuttle service to and from JFK as well. All was as advertised and we will stay there again when the times comes for another night near JFK! We also appreciated the late night menus and thoughts on what and where to order from at midnight! All these places delivered to the hotel. August 11, 2013
Rated 5.0 out of 5.0 by Quick, Excellent Stay The staff at this location were very friendly and helpful. We felt welcomed from the first phone call to ask a question about the hotel through our checkout and shuttle experience. I was so pleased by this hotel that I would surely recommend it to anyone looking for a place to stay for a short term or a long term stay, The price is just a bit more than a few other places but with the quick and efficient shuttle service and the above average customer service I think it is well worth the extra cost. August 11, 2013
Rated 4.0 out of 5.0 by Nice staff The breakfast staff is very cordial. Both the Peruvian and Dominican girls from Breakfast staff were so gently and able to help in any inquiry. Also, the Peruvian shuttle's guy (Carlos) was very gentle. August 8, 2013
Rated 5.0 out of 5.0 by Good Experience Great hotel choice for an over-night stay before departure. August 8, 2013
Rated 4.0 out of 5.0 by Great value for the cost If your staying in the Jamaica NY area this is the place you want to visit. Staff friendly, establishment clean and cozy and overall great value for a bargain. Enjoyed my stay! I was there last year also for an annaul event in the area and plan to stay at this location every year I come to the area. August 7, 2013
Rated 4.0 out of 5.0 by Johne999 Overall good, very friendly staff, bit noisy late at night August 4, 2013
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