Rated 4.5 out of 5 by 116
Rated 5.0 out of 5.0 by BillDSS Staff makes the place
I find this hotel's staff to be the friendliest and most helpful of any hotel I have ever frequented. This is across the board from the maids who clean the rooms to the manager.
Most HI Express properties are the same in design but the one here in Keene stands out because of the friendly home-like atmosphere this particular staff projects to its guests.
I stay at this location fairly frequently for business trips and although I do not particularly like to travel, I am quite comfortable in this hotel.
April 2, 2013
Rated 1.0 out of 5.0 by JimfromELM Very Unhappy
I reserved a king w/ handicap access (have a prosthetic leg I cannot wear into the shower so a seat comes in handy) I was given a std double queen, not the way I expected to be treated, I did not give the staff the opportunity to correct the error as it is a hassle to return to the FD to change rooms.
I came in early around 3:30PM I expected to get what I reserved or an upgrade, certainly not the other way.......
March 25, 2013
Rated 5.0 out of 5.0 by LaxCoach Staff
The staff is friendly and inviting. It's like a home away from home. Everyone is pleasant and will do anything to make your stay more comfortable.
March 21, 2013
Rated 5.0 out of 5.0 by Malet ANOTHER GREAT STAY AT HOLIDAY INN
Once again, great value, comfort, cleanliness and courteous helpful staff. Breakfast was a treat and a plus to an already great stay.
March 18, 2013
Rated 5.0 out of 5.0 by Kathleen72 Great Stay!
As always, we enjoyed our stay very much. Clean rooms, friendly staff, great pool! We can't wait to come back!
March 1, 2013
Rated 4.0 out of 5.0 by dewd Friendly staff
A nice, clean Holiday Inn in a convenient location. The woman working the breakfast buffet was friendly and accommodating.
January 23, 2013
Rated 5.0 out of 5.0 by Joymjr Steller staff
Great experience. I will stay here again without hesitation. Bed was very comfortable, rooms well maintained, and the staff members know what it means to provide great service. They seem to genuinely care about the guests and went above and beyond what I expected. I waited two days for my luggage to be delivered from the airport and the front desk people did everything they could to minimize the inconvenience for me, including calling me when it arrived, and providing complimentary detergent and quarters for the laundry in the meantime.
January 20, 2013
Rated 5.0 out of 5.0 by LaVern One issue
I had a four day stay at this hotel and overall it was great. The only issue was a power outage in my room at 1:26 in the morning. The cause was not immediately apparent, but the staff worked diligently to find the cause, which was later determined to be a weather-related ussue. I was not the only person that night to be affected, but the staff handled the issues professionally and with good humor.They offered me a differrent room to finish my rest and I took them up on it.
THey also had the foresight to keep glow sticks on hand and they placed them in the stairways and other areas that were affected by the power outage. Great job!
When I checked out, they again apologized for the inconvenience and gave me a couple of choices for them to show their appreciation.
I will stay at this hotel the next time I am in Keene. Thank you all for professionalism and courtesy of your staff.
January 17, 2013
Rated 5.0 out of 5.0 by Roadie12 Great Room,People and Food
I have stayed at this hotel monthly for many years now. The rooms are always clean! The entire staff is excellent !!! The breakfast choices are slightly different each month. I have stayed here at Keene with my family as well has for business. The Holiday Inn Express at Keene is HOME AWAY FROM HOME when I travel to this area.
December 3, 2012
Rated 4.0 out of 5.0 by FloridaTravelers Nice Hotel
We think this is one of the better values in the Keene area. It is not the newest Holiday Inn Express and is beginning to look a bit long in the tooth. But the staff is pleasant and the hotel is convenient.
November 25, 2012
Rated 5.0 out of 5.0 by KatC Keene NH
We arrived during the time "Sandy" was making itself felt. The manager was very proactive and gave all at the hotel a letter detailing what would happen if power was lost and other information that would be needed. I felt well taken care of.
The staff was one of the best staffs I have encountered in my travels. The entire week was very pleasant.
The rooms were on the small side and staying a week made it kind of cramped but you make do.
November 7, 2012
Rated 5.0 out of 5.0 by RRelaxing Great overnight stay
We arrived late afternoon and were warmly greeted by the woman at the front desk. We were told that there had been a housekeeping issue and she wanted to be sure our room was ready. She checked via phone and also personally went to find the head housekeeper to be sure it was ready. She did not want us to find and uncleaned room. Fortunately it was ready and very comfortable. We took a dip in the pool and hot tub which was very relaxing. in fact, we had the whole pool and tub to ourselves. The hotel is conveniently located to many restaurants and we had a great dinner. We returned ready for a good night's sleep. The mattress was excellent and it was also very quiet. Breakfast was very varied . The only criticism we had was the seating area was right on top of the food and it was crowded into a small area. This aside, we would definitely recomment this hotel.
November 5, 2012
Rated 5.0 out of 5.0 by kell57 Wonderful experience
The entire staff was delightful. Judy, the breakfast person was particularly helpful. The room was also very well kept and pleasant smelling.
October 25, 2012
Rated 5.0 out of 5.0 by pjan6 Attractive and welcoming property!
I was very impressed with your facility and especially your front desk service. The young man that checked us in was very friendly and welcoming. We were traveling through your town and were very impressed. Enjoyed your pretty town and your hotel.
October 22, 2012
Rated 5.0 out of 5.0 by Patty36 Excelllent Service
Newly renovated, everything in great condition, lobby needing a place to sit, staff awesome, professional, helpful.
Location a bit sketchy, can't just go out for a walk, need a car, but for the money it just can't be beat.
October 21, 2012
Rated 4.0 out of 5.0 by Anij113 Nice location
I stayed here on an overnight on my way elsewhere.
The room was clean and comfortable. The hotel was quiet.
It had the usual HIE food, but they ran out of a few things, such as fruit and yogurt.
October 15, 2012
Rated 5.0 out of 5.0 by Antiquenut The Best For Rest
From the time you enter the lobby, you are there guest and treated so. Accommodations are what you expect, clean, comfortable and a best value. Thanks, Holiday Inn Express, Keene, NH.
October 14, 2012
Rated 5.0 out of 5.0 by traveler2012 visit with relatives...
The hotel is conveniently located and nicely priced
October 14, 2012