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Rated 4.0 out of 5 by 249 reviewers.
Rated 4.0 out of 5.0 by Great location for shopping in the outlets. We enjoyed our stay in Lancaster. The room was quite nice, although we were unable to keep the room cool enough (outside temp in the lower 80s). Pillows and beds were quite comfortable, and the room was very clean. The pool had some leaves and bugs floating on the surface, but in the hotel's defense it was fairly windy outside. Overall, I would recommend staying here if you want to be close to the outlets and Dutch Wonderland. August 20, 2014
Rated 5.0 out of 5.0 by Staff very accomodating Our room was very comfortable and roomy. WyFi worked just fine. Beds were comfortable, and air conditioner was easy to operate. August 17, 2014
Rated 1.0 out of 5.0 by Dirty Feet Smell Older hotel, that is being remodeled. Shower curtain stunk up the whole room, and it smelled like dirty feet throughout. August 16, 2014
Rated 5.0 out of 5.0 by Comfortable room and great poolside location My wife and I enjoyed our stay here. We were given a poolside first floor room as requested, since I have difficulty walking. The room was ready on time,was clean and the breakfast foods plentiful.We enjoyed our stay and plan to do so again when in the Lancaster area. August 16, 2014
Rated 5.0 out of 5.0 by Cinnamon Buns! Great hotel for the money. The free breakfast is nice. Cinnamon buns for the win! August 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Our stay was very relaxing and enjoyable. The facility exceeded our needs and expectations August 12, 2014
Rated 5.0 out of 5.0 by Location location location Awesome location! Many resturants close by. Lots of shopping including many outlets. August 6, 2014
Rated 5.0 out of 5.0 by Comfy bed and pillows This is always our hotel of choice when we visit the area. it is close to the outlets and other attractions. We especially like the complementary breakfast and friendly staff. The guest rooms are updated and have very comfortable bedding and pillows. We always enjoy our stay. August 6, 2014
Rated 3.0 out of 5.0 by Hotel is okay - hotel rooms did have an odor This hotel is in a convenient location. It's fairly new, but our first room had a terrible odor - a musty smell. The front desk did relocate us, but the 2nd room wasn't much better. The odor seemed to be coming from the air conditioner unit. We also made our reservation on the phone with this location's front desk and they did make major errors. They booked us for the wrong month and never sent us a confirmation email. After a bill in the mail and some discussions with management, they corrected that. They also booked us for two rooms when we only asked for one. Double check all reservations you make at this hotel. August 5, 2014
Rated 5.0 out of 5.0 by Great room, breakfast, and pillows are amazing We love staying at the Holiday Inn Express in Rockvale. My friend and I go every year to shop (we are QVC addicts) at the outlet stores, go to the Sights & Sounds Theater and just generally enjoy the area . Holiday inn Staff are wonderful, friendly and helpful. On this trip, had a delightful experience sleeping on the new pillows. Wanted to buy them but was told they are not available to purchase yet. Disappointed as I have neck problems and these new pillows really helped. The breakfast is also great. WE are very pleased with this hotel and would recommend to anyone. August 5, 2014
Rated 5.0 out of 5.0 by It's home to us. We stay here most every time we go to Lancaster, which is about 12 times a year. We chose this place originally because they have Corporate Lodging. It might be beyond our budget otherwise but I sure would miss it if I had to go elsewhere because: 1. It sits right among the outlets. 2. The staff is all friendly and helpful and they always try to get us into the area we want. 3. The beds are particularly comfortable, especially love the pillows and the comfy throw for I'm often chilly. 4. The breakfast even has pancakes and oatmeal with cranberries and walnuts. 5. Every bathroom room has 2 good grab bars. For me, that's a big deal. 6, Every part of the room & building is clean. Only negative is that they accommodate many buses so the dining room is often packed. It's good if you can come in on either side of them. August 3, 2014
Rated 5.0 out of 5.0 by Nice room Good service all around The breakfast leaves much to be desired.. Eggs were cold. Sausage was cold also. The rest of our experience was very good. I was NEVER acknowledged as a PC member. This was my second stay at this Holiday Inn in July.. I will be back next season again and plan to try another facility August 2, 2014
Rated 3.0 out of 5.0 by No Internet and Slight Musty Odor, Otherwise OK Location was very convenient for Rockvale Square Outlets, and that is the reason for the relatively high price. Room was OK, but not as nice as what we typically find at other chains that are in the same price range as the Holiday Inn Express chain. Room appeared to be clean, but had a slight musty odor. The pillows were very comfortable. The biggest problem was that the hotel's Internet was not working at all during our stay. The story was that it had been knocked out by a storm on Wednesday, and could not be repaired until the following Monday. This is unacceptable in this day and age. We needed Internet access for things we needed to do with our laptop and tablet during our stay. To get Internet access, we bought a no-contract mobile wireless hot spot and a month of service. (We were planning to eventually get one anyway.) It was OK, but I don't plan to stay at this hotel again. July 31, 2014
Rated 5.0 out of 5.0 by Great Location for a romantic get-a-way!! When my wife and I stayed at this hotel, the front desk was very nice and helpful. The only down side is the parking lot is not very big and it can be hard to find good parking near your room. Also the lighting is not very good on one side of the hotel. However, the room was very clean and I would stay there again. The location is perfect for those interested in shopping or going to Sight and Sound. Plus, there is lots of restaurants very close by. The Hotel has a great location off the main road. July 30, 2014
Rated 4.0 out of 5.0 by Nice room, bad smell Our room was clean and the beds were comfortable but, when we first opened the door to the room, it smelled as though someone had just used the bathroom. We sprayed Lysol and Febreze and the smell seemed to go away until we awoke the next morning. The smell seemed to be coming from the drains in the bathroom. We sprayed the Febreze again and it seemed to do the trick... long enough for us to shower and check out. Our overall experience of the room was very nice... except the smell for a short period. The pool was nice and our room had a door with direct access to it. We would stay there again. July 28, 2014
Rated 5.0 out of 5.0 by No umbrellas at front desk It was pouring rain, my umbrellas were in the car. I wanted to borrow an umbrella from the front desk just long enough to go to the parking lot and come back with the car, but they had none so I got soaked. July 28, 2014
Rated 1.0 out of 5.0 by Poor customer service I made reservation was told they were for this location, get there was told I don't have reservations at this Holiday Inn, desk clerk did call to see if we had at other Holiday Inn, they said yes, I tried to explain that when I made my reservation they gave me the Rockvale address. She wasn't listening to what I was saying. We asked if this hotel had reservations, she didn't answer, it's like we were interrupting her. I left called the reservation number to change my reservation to this hotel. Went back in gave her the reservation number, again feeling like we were interrupting desk clerk. Not very sound proof, a lot of noice in hall walls late at nite and early morning. When cleaning please move the chairs in the rooms, and run sweeper. I dropped something it went under chair there was nuts and dirt there. July 21, 2014
Rated 5.0 out of 5.0 by Great Bed and Great Service by all personnel. Excellent place to spend some down time. Close to the shops in the area, and for us it was close to Sight and Sound Theater. Front and Breakfast room staff were the best I have ever encountered and we travel extensively. July 20, 2014
Rated 5.0 out of 5.0 by Excellent location! Great family friendly destination! This is the place to stay because it is clean, comfortable, and close to all attractions! July 18, 2014
Rated 4.0 out of 5.0 by Great location This is a great location when visiting the American Music Theater and the Outlets. Rooms are clean and the king size bed in our room was comfortable. July 17, 2014
Rated 5.0 out of 5.0 by King James is a Great Manager! James was awesome! Great service and very professional! July 16, 2014
Rated 5.0 out of 5.0 by Very Pleased! The hotel was nice and the staff was very friendly! Upon Check-in the hotel has complimentary cookies, and they are delicious!! I would recommend anyone to stay at this hotel whenever you are traveling to Lancaster/Strasburg, PA area! July 16, 2014
Rated 5.0 out of 5.0 by Holiday Inn Rockvale Outlets You can't beat the location of the hotel, it's located right in the parking lot of the Rockvale Outlets. Room was spacious, roomy and well appointed. The front desk staff were very friendly and helpful. The breakfast provided had a good selection of items. They were always refilling the selections, so nothing was ever out. We did ask for a first floor room (my husband is handicapped), they were all booked, so were given a room on second floor (they do have an elevator - so no problem getting to other floor. We were given the room across from elevator and stairs. I would not request this room again, as you hear noise all day and night with people waiting for elevator (guess they don't realize guests could be sleeping.....), also being by the stairs people would talk as they were walking up and down the stairs, again, disturbing you. As the hotel was full, we couldn't change room. Would I stay here again - yes, but in a different location. July 15, 2014
Rated 5.0 out of 5.0 by excellent This particular hotel is very convenience if you want to visit Lancaster Amish areas. I felt like home. Thanks July 14, 2014
Rated 5.0 out of 5.0 by Great stay My husband and I stayed here b/c we went to see Moses at Sight and Sound Theatre. The room was very clean and comfortable and the complimentary breakfast was very good with a lot of choices. We will certainly stay there again when we go to that area again! July 13, 2014
Rated 5.0 out of 5.0 by Perfect location This place was located close to all stores at Rockvale Outlet and also many good restaurants close by. We had tickets for Sight and Sound the next day and we were only a short drive from there. This hotel was so quiet, the pool was wonderful. July 11, 2014
Rated 4.0 out of 5.0 by I would stay again and recommend it. Family of 5 and Grandma with sister. We had a great time 2 rooms and stayed 2 nights. Great location close to all Lancaster activities , Sight and Sound , Dutch Wonderland etc. Staff was friendly and accommodating. The kids enjoyed it and the lobby was a nice social area with board games to play. The only problem was the outdoor pool was not very clean. There was hair in it. One day my kids said they were not going back in as it was dirty. My suggestion would be to have someone at least once a day or twice would be better vacuum the pool. Not sure how much chlorine was in there or if anyone checked it as I didn't smell any at all. Otherwise I would definietly return . Breakfast was good and there is Tea, coffee and Hot Cocoa all day long . Oh yeah the cookies at the front desk were yummy. July 9, 2014
Rated 4.0 out of 5.0 by pool area Need to put some umbrellas for shade... no place to get away from the sun... tables and lounge chairs would also be a nice touch!!! July 9, 2014
Rated 2.0 out of 5.0 by Don't arrive late We arrived at 800PM and evidently got the last two rooms as the hotel was sold out for the night. Our rooms were on different floors which was ok except the room on the second floor was as far back as you can walk. Upon entering the air conditioning was not working and the room was stuffy. After trying to get it to work we called the front desk. They were on their way up but then it started to work so we said never mind. 2 minutes later it was not working again. Called the front desk again and said it was not working again can we change rooms. That was when we were told there was no other room. Window did not open either. The girl at the front desk came up said it needed to be reset. She did that and stayed there for about 3 minutes and it seemed to be working. The moment she left it stopped working. It seemed to have a mind of it's own. It would kick on for 1 minute and then off for 20 minutes. This went on all night. At least we had momentary cool every 20 minutes. In order to do this we had to set the cool to 62 degrees and set the fan to low not automatic. Even then the room only got down to about 74 degrees and the fan would not stay on even when not cooling. The other room on the first floor had great AC but had bugs in the bathroom and not small gnats, big bugs. In the middle of the night my sister in law counted at least 5 of them on the sink. She was afraid to look any further since there were not any other rooms anyway. I would definitely not stay here again or recommend it. July 9, 2014
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