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Rated 4.0 out of 5 by 224 reviewers.
Rated 5.0 out of 5.0 by Great stay My husband and I stayed here b/c we went to see Moses at Sight and Sound Theatre. The room was very clean and comfortable and the complimentary breakfast was very good with a lot of choices. We will certainly stay there again when we go to that area again! July 13, 2014
Rated 5.0 out of 5.0 by Perfect location This place was located close to all stores at Rockvale Outlet and also many good restaurants close by. We had tickets for Sight and Sound the next day and we were only a short drive from there. This hotel was so quiet, the pool was wonderful. July 11, 2014
Rated 4.0 out of 5.0 by I would stay again and recommend it. Family of 5 and Grandma with sister. We had a great time 2 rooms and stayed 2 nights. Great location close to all Lancaster activities , Sight and Sound , Dutch Wonderland etc. Staff was friendly and accommodating. The kids enjoyed it and the lobby was a nice social area with board games to play. The only problem was the outdoor pool was not very clean. There was hair in it. One day my kids said they were not going back in as it was dirty. My suggestion would be to have someone at least once a day or twice would be better vacuum the pool. Not sure how much chlorine was in there or if anyone checked it as I didn't smell any at all. Otherwise I would definietly return . Breakfast was good and there is Tea, coffee and Hot Cocoa all day long . Oh yeah the cookies at the front desk were yummy. July 9, 2014
Rated 4.0 out of 5.0 by pool area Need to put some umbrellas for shade... no place to get away from the sun... tables and lounge chairs would also be a nice touch!!! July 9, 2014
Rated 2.0 out of 5.0 by Don't arrive late We arrived at 800PM and evidently got the last two rooms as the hotel was sold out for the night. Our rooms were on different floors which was ok except the room on the second floor was as far back as you can walk. Upon entering the air conditioning was not working and the room was stuffy. After trying to get it to work we called the front desk. They were on their way up but then it started to work so we said never mind. 2 minutes later it was not working again. Called the front desk again and said it was not working again can we change rooms. That was when we were told there was no other room. Window did not open either. The girl at the front desk came up said it needed to be reset. She did that and stayed there for about 3 minutes and it seemed to be working. The moment she left it stopped working. It seemed to have a mind of it's own. It would kick on for 1 minute and then off for 20 minutes. This went on all night. At least we had momentary cool every 20 minutes. In order to do this we had to set the cool to 62 degrees and set the fan to low not automatic. Even then the room only got down to about 74 degrees and the fan would not stay on even when not cooling. The other room on the first floor had great AC but had bugs in the bathroom and not small gnats, big bugs. In the middle of the night my sister in law counted at least 5 of them on the sink. She was afraid to look any further since there were not any other rooms anyway. I would definitely not stay here again or recommend it. July 9, 2014
Rated 4.0 out of 5.0 by Great Location The location of this Holiday Inn Express is fantastic. It's almost in the midst of the Rockvale Outlet. You can actually see the stores from the windows. The front desk staff was friendly and helpful. The room had an odd smell to it. Almost like a damp smell. The management should look into making the rooms smell either nice or neutral. Room cleanliness and the impression of cleanliness is very important. Breakfast was good. Standard choices but sufficient. Overall a good experience. Can't beat the location. July 8, 2014
Rated 4.0 out of 5.0 by Clean Hotel My room was clean - they need to upgrade their mattresses. July 7, 2014
Rated 4.0 out of 5.0 by in the mist of everything around you Had a great time and the staff was very nice and right there to help if we needed it. close to the outlets and restaurants and Sight July 7, 2014
Rated 5.0 out of 5.0 by July 4th, 2014 - This trip was planned early in 2014 and our reservations made then, When we arrived July 3rd, our rooms were ready and at check-in, every detail was right. This made our stay relaxed and wonderful! We enjoyed the convenient location, close to Shopping Mall and also Sight and Sound Theatre. It was a very good weekend trip! July 7, 2014
Rated 5.0 out of 5.0 by very comfortable and conienient greatd I would certainly recommend it to family and friends.nding are good and the shopping convenience excellent July 4, 2014
Rated 4.0 out of 5.0 by Great breakfast and many parking spots. Nice Hotel. Nice breakfast. Nice to be located at a outlet and pretty closed to the dutch wonderland. However, there were some insects in the pool. maybe because it's a outdoor pool. General, It was nice to stay there. July 4, 2014
Rated 5.0 out of 5.0 by Pleasantly surprised This was a busy hotel, but still very quiet. We had a problem one night -- kids playing kick ball in the hallway. The staff was very pleasant, the breakfast was ample. Enjoyed the cookies available in the afternoon and evening. Would not hesitate to recommend this hotel June 29, 2014
Rated 3.0 out of 5.0 by Rude staff I kindly asked if there would be a possibility to change a double-room to a single room as I was looking forward to a long and restful night of sleep. The guy at the entrance was all sweaty, on the nerved and unfriendly. He finally decided to ''make me a favour'' and change rooms from a double to a single. When I entered the new room, it was a double again. So I went back to the reception and as I walk-over to the front desk the guy yeld ''What now?!?!''. Warmest greeting in a holiday in ever! June 26, 2014
Rated 5.0 out of 5.0 by Great place to stay. Convenient to many attractions. Very clean and up to date. Highly recommend it. June 23, 2014
Rated 5.0 out of 5.0 by take out the stress clean, comfortable, great location, very clean exterior. Always stay when in the area. June 23, 2014
Rated 5.0 out of 5.0 by shopping trip good location for a shopping trip ,its right in the middle of an outlet mall June 22, 2014
Rated 5.0 out of 5.0 by great pillows and bed great place to stay very comfortable, clean and the staff were always wanted to help. Good location and would stay there again. June 21, 2014
Rated 2.0 out of 5.0 by So So Arrived a little early so was asked to wait but room would be guaranteed to be ready by 4pm. It was not ready until 420pm which after a long day is not a good start. Staff were friendly and helpful Hotel was conveniently located in well kept grounds and clean/well kept building Breakfast selection was poor in comparison with other Hiex hotels I have stayed at and quality of hot selection poor. Looked as if some cost cutting had taken place! had breakfast at a busy time and Single breakfast area staff member did not manage to keep food stock filled adequately for guests, with some food displays standing empty ie bread items, and coffee running out. One 4 slice toaster is not sufficient for busy times. June 20, 2014
Rated 5.0 out of 5.0 by Hotel is Outstanding! Comfortable, Clean and Convenient! The Holiday Inn Express, Lancaster-Rockvale Outlets is outstanding! It is comfortable, clean and convenient. The staff is friendly, personable and professional. They are genuinely interested in you. The Manager, personally greeted us and made us feel like part of the family. Our room was spotlessly clean. The shower was terrific! The large, flat screen TV was HD and worked very well. The options for viewing were endless. The breakfast buffet offered varied and delicious food. It was fresh and hot! The breakfast area staff was a pure delight! All the common areas were equally as clean, as was the parking area. We will definitely book this hotel again! We loved it! We were attending our grandson's H.S. graduation in a nearby community. This hotel capped a wonderful and memorable weekend! June 19, 2014
Rated 4.0 out of 5.0 by Great location and clean room We had a great stay, once we finished up with check-in. The person checking us in wasn't the most competent....I asked to pay cash instead of my cc and paid him, waiting a few minutes for him to figure out my change...then he charged my credit card...wth..so I just took my cash back, deposited it in my acct and paid down my cc online when I got home...it was quicker than having them reverse the charge which takes about 5 days...Other than that, the room was nice. It was clean and comfortable. The location of the hotel was great. Loved walking to the outlets and restaurants. We had a great stay! June 19, 2014
Rated 5.0 out of 5.0 by Great location to visit the Amish country Always a good experience during our stays in Lancaster. It is a great location for shopping and for going out to other Amish country attractions. June 18, 2014
Rated 4.0 out of 5.0 by Great service! We enjoyed our stay at the Holiday Inn at the Lancaster-Rockvale Outlets location. The room was nice, and the staff very accomadating. June 16, 2014
Rated 5.0 out of 5.0 by Convenient Very convenient to the American Music Theater. However, it would be nice to have a bridge/walkway to Route 30 so you don't have to walk all the way around June 16, 2014
Rated 2.0 out of 5.0 by lack of cleanliness When we checked in we said there was a smell in the first room. Also the room had hair on the toilet. We were changed to a room across the hall. Second room also smelled, but was cleaner. Having stayed in 3 previous Holiday Inns on this trip, this one had the least selection for breakfast June 14, 2014
Rated 5.0 out of 5.0 by Comfortable Bed The staff were quick to respond to a need for a quieter area of the hotel than the first room assigned. Anything that was suggested was readily responded to.The breakfast was well managed in spite of the heavy volume of guests. June 14, 2014
Rated 5.0 out of 5.0 by Great stay, slow cleaning The entire stay was wonderful. However, there was one small bump. We left the room in the morning for a fun day and when we returned later that afternoon we found that the room had not been cleaned. We were gone six hours and felt the room should have been made up by then. Otherwise the hotel, the location and the price were great. June 11, 2014
Rated 5.0 out of 5.0 by Great Location and comfort We were in town to do some shopping at the outlets. This was the perfect place to stay. We could drop off packages and head back out to the outlets. Easy access to the main streets to go wherever you want. Room was extremely comfortable and well appointed. The towels were the best I have used while staying at a hotel! Breakfast bar was terrific. Plenty of choices and good quality...remember that this will save you money when figuring out if the cost of the hotel is worth it. Hotel staff was very helpful and pleasant. I would definitely stay here again. June 11, 2014
Rated 5.0 out of 5.0 by great get away we always stay at holiday express we are so spoiled now we only look for your sign people are always nice always say hello we look forward to spending more time for a quiet time June 7, 2014
Rated 5.0 out of 5.0 by exceptional service and friendly enviroment The Holiday Inn Express met all of our needs above and beyond any other experience that we have encountered. I would recommend them whether you are traveling for business or pleasure. Best hotel we have stayed in by far. Warm atmosphere makes for a comfortable stay and friendliness of employees is very welcoming! June 6, 2014
Rated 5.0 out of 5.0 by vacation Excellent hotel. I have been staying at this hotel for years. Thank you. Recommend this hotel for everyone. June 4, 2014
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