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Rated 4.1 out of 5 by 347 reviewers.
Rated 5.0 out of 5.0 by Excellent Service Staff was excellent and the breakfast food not over or under done. NO RUNNY EGGS! January 23, 2015
Rated 5.0 out of 5.0 by Nice Hotel Location is great. Our room was not ready and we had to come back. Once we got in our room, it was very clean and comfortable. January 22, 2015
Rated 5.0 out of 5.0 by Clean, comfortable, convenient, great customer service Overall, my wife and I had a great stay at this hotel. The overall room and bathroom both were clean and fresh. The bed was comfy and this hotel was convenient to most major landmarks and attractions in the Lancaster area. It is situated in the Rockvalle Outlets shopping plaza which is great. Customer service was great and we didn't have any problems checking in, or out. The only cons of this hotel was the bathrooms were pretty small and although there was a hot breakfast, there was no waffle iron. We frequent the Lancaster area and this will be our hotel of choice from this point going forward. January 22, 2015
Rated 4.0 out of 5.0 by Okay hotel This was an average Holiday Inn Express. It is in a good location if you want to shop at the outlets. Our biggest complaint was the plumbing. We had a lot of problems with the toilet. January 7, 2015
Rated 5.0 out of 5.0 by Clean & Quiet Very convenient, clean, quiet and easy to find. Central to various locations and events. January 4, 2015
Rated 5.0 out of 5.0 location The location was great, in the middle of shopping and other activities. January 1, 2015
Rated 4.0 out of 5.0 by Our stay We have stayed here in the past when going to the American Music Theater. Of course this was a free stay using my Priority Club points. The room was smaller than rooms we have stayed in here before. The closet was hard to get into because of the location of the bed and the closet. I did have trouble with the TV but the staff was very helpful in getting the TV back up and running. The staff during our stay were very friendly and helpful. Hope by the next time we come up for the American Music Theater the remodeling and up dating are complete. December 31, 2014
Rated 4.0 out of 5.0 by Holiday Shopping Trip Nice hotel. Second to none with proximity to shopping and dining. Plenty of parking. Great breakfast. Hotel staff was professional and attentive. Only issue was with room cleanliness. We obviously were given a room that had not been cleaned and I am sure it was an error in communication and housekeeping staff. We were quickly given another room that was clean and met all the expectations of IHG Hotels. December 29, 2014
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