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Rated 4.1 out of 5 by 322 reviewers.
Rated 3.0 out of 5.0 by unpleasant smell the whole hotel had an unpleasant smell. it seemed clean so I'm not sure where the odor came from. we have been able to have our dog in the room with us at other holiday inn express motels but were not allowed to do so here. November 7, 2014
Rated 5.0 out of 5.0 by Great place to stay. Have stayed at this hotel many times in the past. Everytime we stay it is great. Also the fact that it is in the Rockvale Outlet Mall is an added bonus!!! Will stay again next year!! November 6, 2014
Rated 5.0 out of 5.0 by Clean, Quiet and Friendly I had 14 hours staying here and found outlets to brouse and shop all within really short distances plus restaurants. I will be returning to this location... November 5, 2014
Rated 2.0 out of 5.0 by Good Staff - Old Hotel - Convenient Location This conveniently located, older hotel is being renovated which it desperately needs. Perhaps when this is done, it will be better. The window coverings simply don't cover the windows and the pillows were awful. November 4, 2014
Rated 4.0 out of 5.0 by Great service We stayed at this hotel when the renovation appeared to be mostly complete. All of the areas of the hotel that I saw appeared to be clean November 3, 2014
Rated 5.0 out of 5.0 by staff Staff very friendly and ready to help where needed. Quiet area. Would be nice to have an indoor pool November 3, 2014
Rated 4.0 out of 5.0 by Friendly staff, Great Location, Clean and Comfy We always have a good stay here. It is centrally located and within walking distance to stores and restaurants. It is also right down the street (5 min. drive) from Sight and Sound Theater. The staff is very nice. The rooms have always been clean. The breakfast is good and the staff in the dining area work hard and are very friendly. November 2, 2014
Rated 5.0 out of 5.0 by Enjoyable stay We have stayed here in the past and would come again. My only comments are about the breakfast area. Someone should have been aware of the bus load of people staying and coming for breakfast. The breakfast area is small and it was packed and the back seating area was not opened. I asked at the desk and was told to tell the breakfast attendant. When I did she said "I guess they did not open it yet." It was several minutes before that room was unlocked. I was surprised that there was no pancake machine. That was the only uncomfortable time. Overall we had a good stay. Remodeling is going on and I am sure it is difficult to renovate and meet all needs during that time. I think they were doing a good job of that during our stay. November 2, 2014
Rated 5.0 out of 5.0 holiday inn lancaster great hotel girls weekend gettaway shopping and eating had a great time and a nice stay at the holiday inn October 30, 2014
Rated 5.0 out of 5.0 by Great bed and breakfast!!! We got a great night's sleep at this Holiday Inn and then went downstairs for a wonderful breakfast. The selections were plentiful and the decisions were hard. The food was perfectly delicious. Our room was clean, comfortable, and quiet. We loved our stay here and would stay here again. October 30, 2014
Rated 5.0 out of 5.0 by Great place to stay I visit the weekend of October 24/26, the hotel property and staff are super great. Will stay again October 30, 2014
Rated 5.0 out of 5.0 by my stay in lancaster at holiday inn loved staying here, the staff was very friendly, helpful. The rooms were clean and the beds very comfortable. October 28, 2014
Rated 5.0 out of 5.0 by Nice hotel and staff Nice hotel and staff and close to everything we wanted to do. October 28, 2014
Rated 1.0 out of 5.0 by Bed was comfortable I would not stay at this Holiday Inn Express again due to the how the night desk staff lake of help for a problem that we had October 27, 2014
Rated 4.0 out of 5.0 by Comfortable beds!! An older hotel but well kept. Thought it was a little costly compared to the previous Holidays we stayed at but we paid for the location. As usual great comfortabe clean beds. October 27, 2014
Rated 1.0 out of 5.0 by Gross Bathroom My shower smelt like mildew from the moment I walked into the bathroom. The walls of the shower were never cleaned because prior guests' hair was still on the shower walls. Definitely the least clean IHG hotel I have stayed at. I will seek other hotel accommodations the next time I am in Lancaster, PA. October 26, 2014
Rated 5.0 out of 5.0 Everything was great. We definitely would stay there again as the room and service was wonderful. October 22, 2014
Rated 5.0 out of 5.0 by Delightful, Accommodating, and Helpful The desk clerk, Samatha, was particularly efficient, knowledgeable, and accommodating, from the time I spoke with her on the phone from my home to double-check the reservation(s) until and including check-in and check-out. She recognized my voice on the phone (two calls,) and she recognized my reservation upon meeting me at the desk, two days later, when I first checked-in, to when I made a change in the reservation for the second room I reserved. She was clever and amiable throughout which set the whole four-day stay in motion perfectly. P.S. Even the new key-cards worked perfectly for the rear entrance door, even in the dark and in a driving rain storm, unlike the previous cards which were awful in their predictably negligent and endangering custom of lighting red and preventing entrance when needed most (!) October 21, 2014
Rated 4.0 out of 5.0 by Great service Very nice hotel, clean comfy rooms and lots of choice for eating and shopping around. The rooms look a bit dated though October 21, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Enjoyed a pleasant visit at Holiday Inn at Rockvale. A little pricey but I understand on a holiday weekend rates are increased. Was however, clean and comfortable. October 19, 2014
Rated 5.0 out of 5.0 by Convenient Hotel Very convenient to outlets and other venues in the area. October 19, 2014
Rated 5.0 out of 5.0 by A great place to stay We came down for a shopping and sight seeing trip. This hotel was located in a great place to do both. The staff was very friendly and able to answer our "tourist" questions. The rooms were large and comfortable. We stayed on 1st floor and it was very quiet. The only thing I would have liked was a safe in the room but other than that, this is a good place to stay and enjoy yourself. October 18, 2014
Rated 5.0 out of 5.0 by Holiday Inn Lancaster stay. We have stayed at this hotel many times in the past and we have never been disappointed. October 17, 2014
Rated 5.0 out of 5.0 by Great Hotel Stay I have stayed at this location for the past four years and have never had a problem with the staff. Did stay one year and air conditioner did not work. The manager offered a me points for my IHG membership and I was happy with the compensation. My husband and I always stay at Holiday Inn Express hotels when available in the area of our travels. I have never been disappointed in the hotel or staff at any location. I will be staying many times in the future. Thank You Holiday Inn. October 16, 2014
Rated 5.0 out of 5.0 by Nice place to stay Comfortable, easy access, nice beds, friendly atmosphere, very clean October 16, 2014
Rated 5.0 out of 5.0 by Lancaster Visit Great Hotel perfect location. Breakfast was great. I would stay again. October 15, 2014
Rated 3.0 out of 5.0 by Almost great Reasonable hotel with stay for 5 days. Very frustrating door situation which was difficult to resolve even with management and custodian help. Repeatedly I was locked out of my room due to a malfunction of the room door that told the front desk the room was bolted from the inside when the desk clerk and I were desperately trying to get into the room one morning. Needless to say I missed a meeting due to a 25 min delay in getting into my room. The staff did try to help promptly. On two other occasions during my stay an employee had to help me get into my room. This was my main disappointment. I am a regular user of Holiday Inn Express in other locations. October 15, 2014
Rated 4.0 out of 5.0 by Close to Outlet mall Shopped both in the evening and morning. A shuttle is also available, though we did not need that service this time. October 13, 2014
Rated 5.0 out of 5.0 by Excellent! My sister and I enjoyed our stay here. We did not spend a lot of time in the room; however, the rooms were very clean and the beds were very comfortable. The location is great! You are very centrally located with the shops in the small towns and the Amish shops. (We did shop at the outlets.) The front desk clerk on the night we checked in recommended a few restaurants for us. They were all excellent and within close proximity to the hotel. The breakfast was a typical free breakfast. Not a fan of breakfast to begin with. There were many choices and the cinnamon rolls were fantastic. The eating and food areas were very clean and the staff was friendly and helpful. I would recommend this hotel for anyone wanting to visit the small shops, Amish shops & farms and/or the outlets. October 5, 2014
Rated 4.0 out of 5.0 by Nice Stay Relaxing and nice stay for business.. not far from restaurants in the area and nice area in general to explore and get your mind off of work. October 3, 2014
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