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Rated 4.1 out of 5 by 322 reviewers.
Rated 5.0 out of 5.0 by Convenient Very convenient to the American Music Theater. However, it would be nice to have a bridge/walkway to Route 30 so you don't have to walk all the way around June 16, 2014
Rated 2.0 out of 5.0 by lack of cleanliness When we checked in we said there was a smell in the first room. Also the room had hair on the toilet. We were changed to a room across the hall. Second room also smelled, but was cleaner. Having stayed in 3 previous Holiday Inns on this trip, this one had the least selection for breakfast June 14, 2014
Rated 5.0 out of 5.0 by Comfortable Bed The staff were quick to respond to a need for a quieter area of the hotel than the first room assigned. Anything that was suggested was readily responded to.The breakfast was well managed in spite of the heavy volume of guests. June 14, 2014
Rated 5.0 out of 5.0 by Great stay, slow cleaning The entire stay was wonderful. However, there was one small bump. We left the room in the morning for a fun day and when we returned later that afternoon we found that the room had not been cleaned. We were gone six hours and felt the room should have been made up by then. Otherwise the hotel, the location and the price were great. June 11, 2014
Rated 5.0 out of 5.0 by Great Location and comfort We were in town to do some shopping at the outlets. This was the perfect place to stay. We could drop off packages and head back out to the outlets. Easy access to the main streets to go wherever you want. Room was extremely comfortable and well appointed. The towels were the best I have used while staying at a hotel! Breakfast bar was terrific. Plenty of choices and good quality...remember that this will save you money when figuring out if the cost of the hotel is worth it. Hotel staff was very helpful and pleasant. I would definitely stay here again. June 11, 2014
Rated 5.0 out of 5.0 by great get away we always stay at holiday express we are so spoiled now we only look for your sign people are always nice always say hello we look forward to spending more time for a quiet time June 7, 2014
Rated 5.0 out of 5.0 by exceptional service and friendly enviroment The Holiday Inn Express met all of our needs above and beyond any other experience that we have encountered. I would recommend them whether you are traveling for business or pleasure. Best hotel we have stayed in by far. Warm atmosphere makes for a comfortable stay and friendliness of employees is very welcoming! June 6, 2014
Rated 5.0 out of 5.0 by vacation Excellent hotel. I have been staying at this hotel for years. Thank you. Recommend this hotel for everyone. June 4, 2014
Rated 4.0 out of 5.0 Comfortable bed Too much noise in the morning people with the doors. The service was excellent I love the bed June 4, 2014
Rated 1.0 out of 5.0 Never Again This hotel was the worst, from the unfriendly staff to the old dirty bath towels and filthy room June 4, 2014
Rated 5.0 out of 5.0 by Always Reliable I have stayed at this hotel several times. In fact, I try to stay only at this Holiday Inn Express hotel when my husband and I are in town. It's closed to the outlets, great restaurants and the Sight-Sound Theater. June 3, 2014
Rated 5.0 out of 5.0 by pleasant staff. Clean, friendly. Within walking distance to shops. Breakfast area a little crowded if tour buses are there. Very helpful desk staff. May 29, 2014
Rated 5.0 out of 5.0 by convenient to everything... one reason we chose holiday inn express at lancaster is because of it's convenience to everything. we stayed there 2 years ago on our trip to pa. the one thing that shocks me is that there is only one(1) elevator...with so many rooms, etc. and length of halls!! it is quite a feat to get the elevator when people are checking out..especially since the elevator is so small. the breakfast was excellent...great choices! the beds very comfortable! we would stay there again. May 24, 2014
Rated 4.0 out of 5.0 by Typical Holiday Inn Fare When we travel we prefer to stay at a Holiday Inn because the rooms are spacious, the beds are comfortable and they are usually quiet at night. Unfortunately, this Holiday Inn room had a few problems. First, the heat/air unit was very noisy when the heat actually kicked in. The room door rattled every time another door in the hallway was opened/closed. And the door keys/locks did not work very well. First set of cardkeys did not work at all and had to be re-made. And then we still had to slide them several times to get the door to open. Was told that it was a known problem. May 21, 2014
Rated 5.0 out of 5.0 by Clean and comfortable My cousins and I just stayed here this past weekend. It was a very pleasant time. From watching "Hotel Impossible", I thoroughly checked out the room. It was clean!! The area outside was very nice and the pool, too. It is located very conveniently to the Rockvale Outlets and many, many other attractions. I would definitely return to this hotel and recommend it to others! May 20, 2014
Rated 3.0 out of 5.0 by Not this Holiday Inn Express For 2 years, 4-5 days at a time, my self ad my family stayed at the Holiday Inn Express in Mount Pleasant, SC, it was Great. Unfortunately, this Holiday Inn Express did not meet up the standards I have become accustomed to. The staff was not very accommodating. We were there to celebrate one of my friends 60th birthday touring Lancaster. When we asked directions or information on various stores/restaurants, no one knew anything. Breakfast was disappointing, as it was cold. The evening we were there, upon arriving back to our room, a touring bus was parked horizontally across all the spots in the row leading from the back doors. Unacceptable, he should have parked in the back row, allowing guests to park outside their doors. The pool area was locked, so there wasn't anywhere to sit outside. I will not be staying at this Holiday Inn Express in the future, nor will I recommend it. there are plent of other hotels (cheaper) to stay in. May 16, 2014
Rated 5.0 out of 5.0 by Clean hotel I was very satisfied. Entire hotel was very clean. Staff very nice and friendly. The only suggestion I have is that you should consider enlarging the eating area. We tried several imes to go down to have breakfast but there were no seats available. May 14, 2014
Rated 5.0 out of 5.0 by Great room and very nice property. Outstanding! Recommend this hotel and I will return. May 14, 2014
Rated 5.0 out of 5.0 by Very friendly staff I travel a lot for work and stay at many IHG brand hotels. This staff has to be one of the friendliest I have ever met. Most staff's just ignore you or give you the cold shoulder after checking in, however these ladies were friendly and helped answer questions I had about the area and the hotel. If you stay at this hotel for business, check to see if there are coach buses parked out back and plan your breakfast time accordingly. May 13, 2014
Rated 5.0 out of 5.0 by great service sometime times you only hear about the bad things. but because of James who made from good to a great experience. he is a great asset to your hotel.his attitude made everyone smile. he treated everyone with respect .because of him and the rest of the staff we will be comming back and will tell others of our expreience. being a handicapped Marine vetern James helped me get around . it was a great stay. Glenn May 12, 2014
Rated 4.0 out of 5.0 by Convenient location - ideal stop off for shopping Ideally located to take in the sights of Lancaster County and also to travel to the tax free shopping of Delaware. Our room was located at the rear of the hotel and we could park our car right outside of our room. The room was spacious and the bed ideal May 10, 2014
Rated 4.0 out of 5.0 by Room Registration and response I reserved a room on the first floor, as my husband has a bad foot and a weak leg. He cannot walk far. On the phone we were told we would have a King room of which we received two queens (we could live with that) We were not able to check in at 4:00 PM at normal check in time. we did check in around 6:30 or shortly thereafter. Upon our arrival there were two ladies at the desk, both busy. When I check-in I was told that we would have room 277. I explained to the lady helping me we requested a first floor room that my husband had a difficult time walking. She said they were full for the evening, that a bus checked earlier. Needless to say that was disappointing. After going to our room, I decided to go back to the front desk to explain my dissatisfaction. Another lady assisted me this time. She explained the same as before, however was more accommodating with offering additional points for our inconvenience. The walk to the front desk was the entire building. Not even an elevator was close by, only near the front desk. Needless to say, the next morning my husband had to walk all that distance, twice, to go breakfast and back to the room to checkout. I guess the purpose for this review is for the hotel not to overbook first floor requests, acknowledge the customers request for a first floor , and for the hotel staff to be alert to those requests. May 10, 2014
Rated 5.0 out of 5.0 by Great Stay This place met all our needs and expectations. My father has handicap concerns and all his needs were met. Just a great place to stay. April 18, 2014
Rated 5.0 out of 5.0 by Good price I really enjoy staying in this hotel, clean rooms, good breakfast and friendly people. The hotel has very good location...everything what is need it is there. The price is convenient April 17, 2014
Rated 5.0 out of 5.0 by A great place to stay and shop 'till you drop My family has stayed here several times and we have concluded that if you want to shop the Rockvale Outlets, go to the American Music Theater or the Sight and Sound Millennium theater, then this is place for you. The rooms are spacious, the staff very friendly and the free breakfast has something for everyone. April 17, 2014
Rated 5.0 out of 5.0 by Perfection We had a king suite for a week (grandson born nearby & we live in NM). Everything was perfect, bed & pillows were comfortable, clean room & friendly staff in both front office & cleaning crew. Only complaint was chartered buses full of people & kids were there Friday & Saturday nights and they (esp. their kids) were loud & the breakfast area was over run with A LOT of people. April 7, 2014
Rated 5.0 out of 5.0 by We love it Let’s start from the outside, the building looks neat and simple. The location is one of a kind between two outlets malls (My wife loves it!?!). The lobby and front desk is roomy but not for big group. Staff is very friendly and helpful. The housekeeping is very active. The buffet lady is super and the breakfast has many varieties that suit most of tastes (we love it). Tea and coffee are available 24 hours. The room is spacious and more than enough for two persons. Fully equipped with LCD, small fridge, microwave, iron and ironing table (NO closet for cloth???? doesn't matter). The atmosphere is generally quite. My room was swimming pool view and has access to it. We enjoyed fresh air when the weather permitted. Taking the room fair in consideration we would give it 5/5. Sure we will be back soon. April 7, 2014
Rated 5.0 out of 5.0 by Great service and convenience The staff was friendly, helpful, and efficient, and the location was very convenient. The food and drink was tasty, varied and plentiful. We had a wonderful time and we offer the following constructive comments: It would be better if we didn't need to crawl under the desk to connect the laptop. It would be helpful to be able to turn on the bathroom light without also turning on a rather noisy fan. The number of rewards points required appears to be higher than for seemingly comparable Holiday Inn Express properties. April 1, 2014
Rated 5.0 out of 5.0 by Great place to stay We recently stayed four nights and found this hotel and staff to be one of the best experiences during our many visits to Lancaster. It's also a plus being right in the middle of a shopping outlet with several familiar restaurants close enough to walk. We will definitely stay there again. March 21, 2014
Rated 5.0 out of 5.0 by room comfort Room was very clean and comfortable. The bed was comfortable however the pillows were too soft. March 19, 2014
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