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Rated 4.2 out of 5 by 412 reviewers.
Rated 5.0 out of 5.0 by great staff front desk was very helpful,,found rewards information and gave us needed information we needed to explore area May 2, 2015
Rated 3.0 out of 5.0 by late checkout honored? When arriving I told the evening desk clerk I would like a 2pm checkout - it was noted & written down. While I left in the morning to conduct work, my wife was not once, but twice walked in on by housekeeping staff! When I returned - I asked the daytime clerk about their policy - he stated no one should be trying to enter with a late checkout noted. I didn't even get an apology. So, don't be surprised if you have an unwelcome staff try to enter your room.....guests beware! The morning was also noisy in the hallways...not conducive to relaxing or sleeping in. May 1, 2015
Rated 5.0 out of 5.0 by Nice place to stay in Lancaster, PA Clean comfortable room near the American Music Theater and other attractions. April 30, 2015
Rated 5.0 out of 5.0 by great experience and comfortable room This was a very nice hotel with friendly staff, clean rooms, convenient location and good amenities. This was the first time I stayed in a Holiday Inn Express and I will definitely look for this chain during future vacations. April 29, 2015
Rated 5.0 out of 5.0 by Very comfortable and greaty service This was my second trip with friends to your hotel and we love it here. Forgot to mention the soft and firm pillow choices-very good idea. We appreciate all of the ammenties offered to the guests and might return in the fall. Thanks for everything you do. April 28, 2015
Rated 4.0 out of 5.0 by Geneal thoughts The staff was not as polite as at other locations and the general state of the room has several repairs needed. April 28, 2015
Rated 5.0 out of 5.0 by business trip Desk found a room even though expecting 2 buses later in the evening. Breakfast was fine. Room looked clean... until turned on light next morning April 27, 2015
Rated 4.0 out of 5.0 by Breakfast Hostess A great breakfast gets the day started right! HIE certainly knows that by the wide variety of healthy breakfast items they provide. All five food groups had plenty of choices. And what makes the complimentary meal appealing is the hostess. "C" was pleasant and most attentive to making certain that all items were consistently available, that the breakfast bar was clean, trash gone, and tables wiped as guests finished. I'd like to know what her pedometer count is at the end of her shift. Our six year old grandson wanted to take the pancake maker home as did a lot of adults! We enjoyed HIE's breakfast bar for two mornings at their Rockvale Outlets location in Lancaster, PA. I rate HIE 5+ stars in this category. April 26, 2015
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