Rated 3.9 out of 5 by 100
Rated 3.0 out of 5.0 by Marie3038 Good service but not a good night's sleep !
The Hotel was within driving distance to where we wanted to be for the weekend but it was just an average hotel.
The bed was very uncomfortable & squeaky & the room very stuffy although we had use of a fan.
I must say the shower was great....
I must compliment the staff especially the lady called Tracey. All the staff were very professional & very pleasant.
September 18, 2014
Rated 3.0 out of 5.0 by Cazmail Parking
No complaints about the hotel itself or the staff.
However I would not stay at Knowsley again or recommend it.
Due to regular conferences and evening meetings by non residents,every evening I returned to this hotel there were no parking places!!
I would have booked 3 nights per week until December but the (lack of) parking has put me off.
September 13, 2014
Rated 5.0 out of 5.0 by Shadow4 Goog experience
Stayed with my two children. Staff efficient and friendly at check in/out. Rooms clean and well maintained. Only negative was that it was a bit noisy due to doors banging from other hotel guest entering and leaving their rooms.
September 12, 2014
Rated 5.0 out of 5.0 by UncleBeard A very pleasant surprise
I found this to be an excellent example of an HIE hotel with a very nice and larger than usual room.
The bathroom was first class, clean and bright and also bigger than usual.
September 11, 2014
Rated 4.0 out of 5.0 by Josie357 Comfortable Room, great service
Overall the stay in the hotel was very good, service was great.
Staff very polite, friendly and helpful
Room was clean, spacious and comfortable
Breakfast was good, enough variety however perhaps a little more variety required on the hot buffet. Although constantly being replenished and 'topped up'.
September 11, 2014
Rated 5.0 out of 5.0 by Polly64 Great service
Could not fault the hotel. The staff were very friendly and only to happy to help you if needed.
The only problem was I slept on the sofa bed which was very uncomfortable. My daughter slept in the bed and had a good night sleep. Will be staying here in the future.
September 2, 2014
Rated 1.0 out of 5.0 by Raza121 BASIC PROPERTY !!!
I visited the property over the August Bank Holiday.
Pros:The only redeeming feature about the visit was the reception staff,Tracy, who was very friendly and extremely helpful.
Arriving late after a long journey it was very disappointing to learn that the reception staff also have to double up as bar staff, which left the reception area unattended, to the frustration of guests wishing to check in.
The key card to my room never really worked and I had to make
several trips to the reception to change the card.
The breakfast area was a chaos, as there were not enough tables for everyone.
Surprisingly, the property does not have air conditioning, but did have a fan, but the room was still very hot and stuffy.
Wifi was free but not worth bothering with, as the signal was very poor .
On one of the days, housekeeping did not even clean my room, and I had to request fresh towels from the reception, which were promptly delivered.
As a gold member I expected a certain level of standard when visiting HIE, However,on this occasion I was very disappointed with with this property.
August 29, 2014
Rated 5.0 out of 5.0 by Pj65 affordable accommodation, well maintained hotel
This hotel proved to be good value as compared with similar hotels in the area, the hotel is kept to a good standard and I found the beds to be very comfortable
August 29, 2014