Rated 4.6 out of 5 by 140
Rated 3.0 out of 5.0 by calbin Nice place but bad service
I stayed at the Holiday Inn Express in Ludington during a busy summer weekend. My first experience with this hotel was several weeks before my stay. I had emailed them to inquire about the "free shuttle" that was mentioned on one of the travel websites. I never heard back from anyone so after several days I called and talked with someone. He was friendly and just said to make my reservation and then call back and he would see what he could do. Three weeks later I received an email back from the manager saying that they don't have a shuttle service but that he could recommend some taxi services. A little different than what the gentleman on the phone said and quite a bit late in the game. In the end we didn't need the shuttle service so it didn't matter too much but if we did I wouldn't have been a happy camper.
When I made the reservation I specifically requested an early check-in (which has always been honored in any other HIE that I stayed at as a Platinum member). When we got there 45 minutes early the lady at the front desk said the room wasn't ready yet. I asked her if she knew when it would be ready and she said she didn't know. I then asked if she could find out. So she called the head housekeeper to ask if the room was ready. The housekeeper said "No" and that was the end of the conversation - she didn't ask "when" it would be ready. She said because I was a Platinum member I was in a nicer room and that they don't get those ready before the normal check in time (which has not been true for any of my other stays). I then asked if she could just get us into a standard room instead because we had an event to go to and we needed to shower up after being at the beach. She said she couldn't do that because they were full and she would have to look through the system to see who to move to our room and that they didn't want to upgrade someone to a nicer room if they hadn't paid for it. This left me a little dumbfounded in the sense that I would be super happy to have a standard room and the person(s) that would have been upgraded would have been ecstatic to have an upgraded room so in my eyes it would have been a win-win situation all around. But she said it would take too much time for her to look through and she had several other people behind me that she had to check in so I needed to come back at 4pm when it was time to check in.
Needless to say we went to our event sweaty and without changing our clothes. When we finally made it back to "check-in" the person at the front desk didn't acknowledge our earlier issue, didn't acknowledge that I was a Platinum member and ended up giving us what seemed to be just a standard room with a king bed. So needless to say I wasn't very happy with our stay.
The room was clean and the hotel was everything you would expect for a HIE but the service was some of the worst that I have received staying at any hotel. The rooms generally are quite expensive in the summer and I definitely don't think they are worth the price with the service that you get.
September 24, 2013
Rated 5.0 out of 5.0 by mfan101 great place
this hotel was clean and a very nice place to stay for the money. the breakfast was great. I loved all the food choices and the set up made the line move fast.. i will stay here again
September 17, 2013
Rated 5.0 out of 5.0 by MrsK0922 Very Nice
We stayed here for one night on our way through Michigan. The front desk staff was friendly and helpful. The room was clean and the bed was comfortable. We swam in the indoor pool(saltwater?) and then relaxed in the hottub. Both were very nice. The pool area was amazingly spotless. The included breakfast buffet had a nice selection and was well supplied.
September 12, 2013
Rated 3.0 out of 5.0 by MidwestFamily4 I really wanted to like this hotel, but...
I am a fan of HIE's (Platinum Member) and have stayed at a number of excellent ones. I was really looking forward to staying here and would love to write a glowing review...but I can't.
When we arrived we were given a bag of caramel popcorn for being a Platinum Member. This was a nice touch.
When we entered our room, my wife checked the bathroom and found it wasn't adequately cleaned. If one area of a hotel room should be clean...
We also found that there wasn't a refrigerator in the room, so I called the front desk. They politely stated that one was available in the next level room. I asked if I could receive a free upgrade with my Platinum Membership (based on the sparse number of customers, I knew I could) and I was told "Yes - I don't know why they didn't offer you that."
The new room was also not properly cleaned. The bathroom (again) and carpet needed more attention. To their credit, housekeeping promptly responded to our call and an apologetic employee was quickly at our door, ready to clean.
The sleeping area of the room was updated nicely with newer carpet and furnishings. The bathroom was old and outdated with grout that was embarrassing in several areas. The bathrooms are in sore need of remodeling. I don't mind "old" at all if it is clean and very well-maintained.
The bed was comfortable, the pool area looked nice, there is a playground on the property which is also a good idea. The breakfast bar was fine and it was kept well-stocked and clean, as were the tables. The location was fine and the beaches of Ludington are a short drive away.
The staff were all friendly and helpful.
September 10, 2013
Rated 5.0 out of 5.0 by HarleyCharley Great HIE
Spacious room, comfortable bed, friendly staff. Great HIE.
September 8, 2013
Rated 5.0 out of 5.0 by Lanie22 Winning Stay at Holiday Inn Express!
Clean, compact, comfortable, creative! It may not be a "5*", but this hotel offers you everything you need. The staff is friendly, helpful, especially Sanjay! The "kids suite" is awesome! Separated by a partition, it contains a very comfortable bunk bed with desk and tv! The pool is large, the hot tub is also big (but could be a little warner). There is a usable playground in the court yard that is actually fun! The breakfast is hot with multiple choices. The beds, pillows, and sheets are sooooo comfortable! I will definitely return to this Holiday Inn Express!
September 5, 2013
Rated 5.0 out of 5.0 by HulaBunny Thumbs up!
Comfortable room, clean and neat. We had a small bar area and a small refrigerator which we used. Staff was helpful. Breakfast had a lot of choices and all were good. Seems there was a block of rooms just for families with kids, seperated from other rooms. Great idea!! Overall a pleasant experience and a great value.
September 5, 2013
Rated 4.0 out of 5.0 by Billrochester Noisy room at times
Our kids suite was next to the laundry service area and at time we could hear the machines running, but only during the afternoon.
September 3, 2013
Rated 4.0 out of 5.0 by FuggleMaGee Great Service
We enjoyed our stay at Holiday Inn Express in Ludington Michigan. Even though, we gave late notice for reservations, the hotel still was able to accommodate us. When we were unhappy with the smell of one room, the hotel quickly changed our room with no problem.
We would recommend the Holiday Inn Express.
September 3, 2013
Rated 3.0 out of 5.0 by Fizzie Average experience.
This was a below average Holiday Inn Express, it is a large and rambling place, the room was only adequately cleaned. Dirt in the corners, etc. Breakfast was okay. It is probably a great place to go to with kids, they had many kid oriented amenities, playground, "kidsuites" etc.
The staff person we dealt with at check in was great though, very knowledgeable about the area and took the time to tell us about restaurants, local geography, etc. Exceptionally friendly and helpful.
September 3, 2013
Rated 5.0 out of 5.0 by carle2146 Great Weekend Getaway
We spent two nights here for a long weekend in Ludington before going back to school. Everything was just as we expected - very clean and well kept. Very nice selections for breakfast and they change them up a little every day. Two teenagers really enjoyed the pool and arcade. The beds are extremely comfortable. Even though you are a couple miles from the beach I would stay here again, it's a very easy drive.
September 2, 2013
Rated 5.0 out of 5.0 by PapaO Business Trip
I was in town for a funeral and always use Holiday Inn. I utilized my reward points and was welcomed and registered with no hassle. The room was very comfortable and I got a good nights sleep before departing the next day.
August 31, 2013
Rated 5.0 out of 5.0 by HenryJ Nice!!
Clean, comfortable, and quiet room. Very nice! Would definitely recommend this hotel.
August 31, 2013
Rated 5.0 out of 5.0 by dianem2t Great Family vacation!
We stayed in a kids suite and loved it! My girls liked the bunk beds and their own tv. The staff were very friendly and helpful. Public spaces were modern, clean and child friendly. Rooms were clean and uodated. Breakfast was varied and plentiful. Cookies at bedtime were great!
August 29, 2013
Rated 5.0 out of 5.0 by GlassFamily5 Wonderful Hotel
We stay here every year! It's a wonderful hotel, close to the beach. The staff is also very nice. My ONLY wish is that they had small refridgerators in the rooms. Most hotels now offer a fridge & microwave but this hotel doesn't. The ONLY bummer!
August 29, 2013
Rated 5.0 out of 5.0 by MsHelena6185 Did not want to leave.
Our stay here was wonderful and the staff was great. Great location to everything in the area. Would recommend this hotel to anyone who wants a great experience. Oh, and did I mention how great and comfortable the beds were!
August 29, 2013
Rated 5.0 out of 5.0 by Vir47 Good bed, good towels & shower, good food, good care.
Thanks for taking such good care of our family last weekend for our son's wedding. We appreciate your setting us up with adjoining rooms so we could visit with our relatives we had not seen in a while. It was a perfect weekend and fun was had by all!
August 28, 2013
Rated 5.0 out of 5.0 by Patricia53 nice dog friendly place.
A nice place. Bed not that comfortable.
Dog friendly a plus, but can't leave dogs alone in room which is limiting. May be the way it is in all dog friendly hotels. Our room was very clean, which is sometimes not the case in pet friendly accommodations.
August 22, 2013
Rated 5.0 out of 5.0 by BettyJA Beyond Call of Duty
Friendly service is the beauty of Ludington Holiday Inn Express. We would like to give a big thank you to afternoon front desk clerk Amanda who went out to her car to get a safety pin for my son to fix his bathing suit! Best swimming pool ever! My kids just recommend a little milk with the warm night cookies. Thank you for helping us to forget all our worldly cares.
August 22, 2013
Rated 4.0 out of 5.0 by Suzanne28 The King size bed was great.
Loved the bed and also the pillows. Room was comfortable.
August 20, 2013
Rated 2.0 out of 5.0 by SDS01 Hotel getting run down!
Disappointed in how this hotel is getting down over the past years, I have been out of the territory and now resigned to the area and need to stay overnight at a hotel routinely now. I will be looking elsewhere for a newer or better condition hotel to make my sales visits.
Just not worth the high pricing you are asking for!
No Thank You!
August 18, 2013
Rated 5.0 out of 5.0 by GrammaO Friendly staff
We had only a brief stay - visiting family in Manistee. We would like to stay again for a longer time and explore the Ludington area.
August 16, 2013
Rated 4.0 out of 5.0 by dplFtWIN Very Nice / Not Cheap
Holiday Inn Express continues to almost always provide quality lodging & breakfast. However, as prices go up & up; other national chains are getting closer to the same quality, for considerably less money.
August 15, 2013
Rated 4.0 out of 5.0 by shawnasfamily5 See you next year
It is our second year in a row at this Holiday Inn.
the room was great but smelled like a high school locker room- in football season! As a mom I can understand how quickly a closed up area with wet towels, shoes, clothes from the beach and pool piled up can STINK! You just don't want that for your vacation. Luckily Rick, a very helpful and dedicated Inn employee, came in with a steam cleaner and dehumidifier and made the room fresh and clean.
August 14, 2013
Rated 5.0 out of 5.0 by TravelingFamily15421 Can't wait to come back
Reasonably priced, friendly staff, clean room and in a great location.
August 12, 2013
Rated 5.0 out of 5.0 by bonnie2013 Lovely site
We chose this Holiday Inn Express because of the convenient location to the Car Ferry. But we would recommend it for many reasons. It is very convenient to the Car Ferry. It is also a very nice place to stay, the rooms are clean and comfortable, the pool was very nice, and the breakfast was wonderful. The variety and quality of the food was very good and the pancake machine was just so much fun!
August 12, 2013
Rated 4.0 out of 5.0 by Talismandave Wonderful Inn, great town, friendly helpful staff...mostly.
We visit Ludington every year and have stayed here for the past seven years or so. Many of the workers are the same every year and are wonderful and helpful. I did have trouble on check-in that was unusual.
The accessible room we had reserved was not the room we were put in. It was technically accessible, but lacked the roll in shower we always get. I was also surprised by how much info we had to give the desk on check-in. We stayed at 3 other IHG properties in the prior 4 nights and check-in was fast and easy. Here instead, I felt I had wasted my time filling out all the info on the web beforehand. Especially odd at a place we visit annually and have never had this before.
We were also let down by the breakfast buffet and ended up going out for breakfast instead of fighting the crowd and eating what we could get our hands on standing in a corner. Need a larger area for an Inn this size.
Otherwise, beautiful comfortable and clean room. Great pool and great staff.
August 11, 2013
Rated 5.0 out of 5.0 by Momma97 Excellent Staff !!!!
We have recently returned from another short vacation in Ludington. We stayed at the Holiday Inn Express in Ludington last summer, and the reason we returned was because of the staff and service and accomodations. We have stayed at other Holiday Inns, and none even come close to the friendliness and helpfulness of the staff at the Ludington location. They always go the extra mile. As we were leaving, even a member of the Housekeeping staff (wish I would have caught her name) engaged us in conversation, and acknowledged our young children. In parting, she called out :...see you next year!..."
A very clean hotel, nice pool, and the cookies at night put it over the top. The staff should be recognized for their friendliness and helpfulness.
August 4, 2013
Rated 5.0 out of 5.0 by Kris87 Excellent all around
They did everything right--that is refreshing! Clean, very good customer service, nice size rooms, nice breakfast!
August 4, 2013
Rated 5.0 out of 5.0 by VP998 HOME AWAY FROM HOME
SPOTLESS ROOM, VERY COURTEOUS STAFF. ENJOYED THE BREAKFAST EACH MORNING. THE STAFF IN THIS AREA KEPT EVERYTHING CLEAN, FILLED AND APPETIZING. tHIS IS OUR PLACE TO STAY WHEN WE ARE IN LUDINGTON.
August 1, 2013