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Rated 4.3 out of 5 by 187 reviewers.
Rated 5.0 out of 5.0 by Excellent Stay! Newly remodeled rooms, friendly staff, free homemade cookies, great free breakfast with many choices! Stayed here a couple times and will definitely stay here again in the future!! May 16, 2014
Rated 5.0 out of 5.0 by Best HI Express!!! Freshly remodeled, manager's evening reception, super friendly and helpful staff. Best HI Express I have ever stayed in. You're setting the bar high for the rest! May 10, 2014
Rated 4.0 out of 5.0 Color Run Trip A big group of friends and I went down to Madison for the color run. There were eight of us and we required two rooms. The staff the night before the run were a little rude because they assumed we were going to be loud and rowdy due to the fact that there were eight women that were in their mid-twenties who walked in with coolers. Would have to say that the staff was rather abrasive towards us. The day of the run was definitely a different story. We got back covered in colored corn starch from head to toe and the person working the front desk (Thomas I believe?) was EXTREMELY helpful and gave us an abundance of extra towels and soap to help us get the color out. The hotel rooms themselves were great as well as the hot breakfast in the morning. Would definitely stay at this hotel again, just recommend that the staff are not so quick to judge customers. May 8, 2014
Rated 5.0 out of 5.0 by Service was very very good in respects. Service was very good and very friendly. Vincent was very helpful in getting us signed up for our rewards. I had trouble last week in my attempts to do it on line. I believe he took care of it for us. He was very helpful in making sure our trip around the Madison area was without worry which was very much appreciated. It made our experience much more enjoyable. Thanks again. May 7, 2014
Rated 4.0 out of 5.0 by Cleanliness The hotel hallways in particular smelled very musty. Things were clean but did not smell okay. I noticed that renovations are scheduled so hope that alleviates the problem. Staff was welcoming. Location was perfect. May 7, 2014
Rated 5.0 out of 5.0 by Madison Holiday Inn Express Perfect location, all facilities met my Holiday Inn location expectations, looking forward to staying there again. April 25, 2014
Rated 5.0 out of 5.0 by Excellent Experience I must say the check-in person Vincent was outstanding. He went above and beyond with every detail. Very impressed. Rooms were clean and nicely setup. Nothing bad could be said. April 23, 2014
Rated 5.0 out of 5.0 by What a great redo! We have stayed here before but what a surprise. Everything was so beautiful with the redone decor! Quiet room, view of the lake frozen, a good breakfast and a good value. What more can you ask. We will surely go back and enjoy again. March 28, 2014
Rated 5.0 out of 5.0 by great mattress and great service. Staff very helpful. Very attractive hotel with lots of amenities and extras. Good value. Mattresses best in any hotel at which I have stayed. Highly recommend this hotel. March 27, 2014
Rated 5.0 out of 5.0 by I love this hotel! Whenever I show up (about twice a year), the staff, especially Vincent, make me feel like I'm family they're welcoming home after a long trip. Vincent even saves us some of the homemade chocolate chip cookies, if there's a chance they'll be all gone before we return. It's not the Four Seasons, but all we need is a clean bed (we usually have two) and a nice hot shower. The warm and welcoming atmosphere is a plus. It's the only place we stay when visiting Madison. March 27, 2014
Rated 4.0 out of 5.0 by Super Staff Not only does this property have a very attentive and friendly staff, it is in a great location. It is easy to go many directions from this hotel, which makes it convenient no matter why you are visiting Madison. March 20, 2014
Rated 5.0 out of 5.0 by great customer service Love this hotel...Vincent at the Front Desk is a great employee..very carrying and helpful. Same with the happy hour gal ..can't remember her name but very friendly mon-thurs during the happy hour... March 17, 2014
Rated 5.0 out of 5.0 by Great Place to Stay! Nice place! Room was, as always, lots of room and very clean. Had all the things needed for a good night, amenities, clean washcloths and towels, nice comfy bed with plenty of pillows and coverings. I will definitely stay there again. March 16, 2014
Rated 5.0 out of 5.0 by Friendly helping staff/warm cookies We have been coming to Canoecopia as exhibitors for many years, but just started staying with you a few years ago. We will NEVER stay anywhere else. Besides being convenient to the Allient Center, we just feel so welcome. Your remodel is the bathroom vanity with the shelf underneath. Beds are great & love the choice in pillows. We love your breakfast & also the iced water w/lemon available. Cookies in the evening? We look forward to that! We even had one of your staff save us some because we were out late! Awesome. Keep up the good work & see you again for sure March 11, 2014
Rated 5.0 out of 5.0 Great hotel & Staff I stayed at this Hoilday Inn Express while my wife was in the Hospital on a short notice. They confirmed my resrevation and even told what room number I was going to be staying and when I checked I recived that room. Not too many hotels do that I know of. great room, fantastic breakfast and great staff!! I would highly recommend this hotel P.S. I did not use the pool but it looked great. March 7, 2014
Rated 5.0 out of 5.0 by comfortable bed and great breakfast we enjoyed our visit to Madison for the state wrestling championships at the Kohl center. Our stay at your hotel was a perfect companion to our overall enjoyment! March 7, 2014
Rated 2.0 out of 5.0 by PROBABLY NOT RETURN On A POSITIVE note,the rooms were CLEAN and the FREE breakfast was amazing. The NEGATIVE side of our stay was the dog left in the room accross the hall . T he barking went on all the while we were in our rooms. NOT FAIR to the animal or the other paying patrons!!! The pool and hot tub were very nice ,except when the hot tub was not in motion ,there was visible sand and dirt in the corners of the tub.We did mention to the counter clerk upon leaving about the dog barking and she said it was a local person who was staying with them while his house was being remodeled. ( that was the only response ) LAST BUT NOT LEAST,we returned from a day of shopping on our last of 3 night stay,,,,to find no parking spaces left,not one. We parked in the wheel chair spot and notified the male front desk clerk of our situation.We were told if our car was towed,they would not be responsible and that we should park at the MOTEL on the grounds nxt door.REALLY ??? after a 3 night stay ,we should now walk or jump a fence to park at a different hotel. I THINK NOT :( OVERALL,I WAS NOT IMPRESSED. February 26, 2014
Rated 5.0 out of 5.0 by Fresh, Clean, Nice Front desk staff were very friendly. The rooms were freshly remodeled. Location is close to the city. The small down side was the room smelled like paint. February 9, 2014
Rated 5.0 out of 5.0 by Great service! I've stayed at this location before and have always had a good experience. This time I would like to commend Vincent on the front desk as providing excellent service. At check-in there were several customers in line and he maintained a very professional manner, acknowledging each of us while moving the check-in process along and answering several phone calls simultaneously. Later when I spoke to him about a particular dining establishment, he went the extra mile to call and ask about their hours of operation. I also enjoyed the hospitality of the "happy hour". The lady who served us was also very friendly and it was nice to see the selection of snack options change from night to night. The property has been undergoing remodeling and looked very nice. There was nothing except some paint buckets in the stairwell that would have indicated work was going on and I experienced no issue with noise or construction traffic. When I'm in Madison for business, I'll return again to this property. January 27, 2014
Rated 5.0 out of 5.0 by Renovated Room Rocks First time staying at this Holiday Inn Express - and the renovated room that I stayed in on the first floor was superb. Great meeting / breakfast area - plenty of room and the breakfast was above average. January 26, 2014
Rated 4.0 out of 5.0 by A port in the storm Vincent. That is the name of the game. After a very rough 2 days filled with unexpected expenses and ungrateful people Vincent was the first person that didn't make me feel like I should close my wallet and walk out. In a showcase of everything I expect from the Holiday Inn he treated me better then a couple of 5 star hotels. With a quick wit and a happy go lucky smile he pointed out a few local spots and took care of all the paper work very quickly. January 20, 2014
Rated 5.0 out of 5.0 by Excellent Stay I have stayed at the Holiday Inn Express in Madison many times over the last year. In that time the front desk has always been staffed by Vincent for at least one of the nights I have been in town. He always recognizes me immediately when I walk in the door. He knows my name and my face and always provides great service in anyway he can. The hotel itself is very nice, especially with the renovations. Beds are very comfortable and I did not hear any excess noise! As always, the breakfast at the Holiday Inn Express is second to none and you cannot beat the location of this hotel when visiting Madison. This is the hotel that I always recommend to anyone when they are coming through this area and no one has been disappointed yet! Keep up the great work! January 11, 2014
Rated 2.0 out of 5.0 by Room renovations good, Safety bad Hotel was undergoing renovations, but the upper level was complete. Room was very clean & had all new furnishings, which was very nice. However, the room had a serious safety issue. While sitting on the bed I moved a little and the nightstand light suddenly went out. Upon further inspection I found the plugin for the light had been knocked loose from the bed moving. The boxspring of the bed was pushed up to the wall with the top of the boxspring touching the bottom of the wall outlet, thus with the light plugged in to the wall socket, the mattress on top of the boxspring could not be pushed flush with the wall. So every time the bed moved, it also moved the power plug. When I pushed the plug into the outlet, the outlet sparked. Seeing how it was in very close proximity to the sheets on the bed, it was a serious fire hazard. I did report this to the attendant at the front desk, and even showed her a picture of the hazard. I hope she reported it to her manager, but I wouldn't be surprised if she didn't. The attendant didn't seem to alarmed at what I showed her. I absolutely would not stay at this hotel unless assurances can be given that this problem is fixed. December 23, 2013
Rated 5.0 out of 5.0 by Home Away From Home I would not stay anywhere else when coming to Madison Wisconsin. I stopped in the hotel during my last trip to Wisconsin, to see if I needed to go online to make reservations for a stay a few days later, but the desk clerk not only remembered me from my last stay a tear earlier, but booked me on the spot whit great rates. It is staff like that insures I will stay only at the Holiday Inn, especially in Madison Wisconsin. The room is always comfortable and the staff is always helpful and friendly. It is also an easy access to the freeway. December 11, 2013
Rated 5.0 out of 5.0 by Thanksgiving Another excellent holiday visit. Back for Christmas. The outstanding breakfast buffet alone is worth the trip. December 5, 2013
Rated 3.0 out of 5.0 by Pre-Remodel I recently stayed on the 4th floor where the remodel/uplift was going to start. I do not know if it was because of the construction, but there was a strange smell in the hallway. Not so much in the room, but it was enough to lower my experienced. It would have been nice to know that they were going to start ripping the rooms a part in the morning as I was trying to sleep before I was going to head to the airport. Needless to say I did not get my full 8 hours. Only thing I hope they change with the update are the beds. I travel all week and these were the hardest beds I have ever slept on in a hotel. The staff was great and made up for this 4th floor room. November 25, 2013
Rated 4.0 out of 5.0 by Excellent stay We had a great stay at HI-Express. Stayed in town for the Badger game - the front desk called for a taxi upon request. Offered an excellent map and gave directions. Cookies at the desk! The breakfasts were good and replenished through the end of the appointed time. Staff friendly. The bed was a little hard but our room was very comfortable. November 20, 2013
Rated 5.0 out of 5.0 by Great staff at Madison hotel The staff at your hotel were very helpful. In particular, when we checked in late in the evening, Vincent was the front desk clerk. He was very generous with his time and answered our many questions about the Madison area. He was very knowledgeable and gave us great advice on everything from parking lots to restaurant suggestions. Thanks Vincent!! November 18, 2013
Rated 3.0 out of 5.0 by must do better This property is just getting too run down and is in need of a clean up and remodel. For as busy as this location is, I can't believe they have the business they do except for the location. Our room had a dehumidifier sitting out and running due to humidity. The window frame was stripped down to bare metal and the wall paper was loose and sagging. The exercise room is extremely small in size and equipment offerings. On the upside, the staff is great, breakfast in good, and your location is great. As a platinum member I have to think twice about staying at this facility again anytime in the near future. November 17, 2013
Rated 5.0 out of 5.0 by Great staff. Big thanks to the wonderful guy at the front desk who helped me get ready for the Madison Marathon! November 16, 2013
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