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Rated 3.2 out of 5 by 91 reviewers.
Rated 1.0 out of 5.0 by Not what I expected from a holiday inn I did not get the room I booked because they said they were overbooked. I instead received a horrible smoking room with an air conditioner that did not work. When I called the front desk to explain it was not work g I was told to wait 20 minutes until someone could come take a look at it. Unfortunately no one ever came so we slept in our sweat. I will never stay here again an will think twice before staying with a holiday inn anywhere. July 29, 2014
Rated 4.0 out of 5.0 by acceso canales de pago acceso demasiado caro y fácil para niños, teniendo en cuenta que hay canales porno July 28, 2014
Rated 4.0 out of 5.0 by calidad La verdad que hay que resaltar la buena relación calidad/precio del alojamiento. El hotel esta muy bien, tanto en la modernidad de las habitaciones como en la limpieza. Además el desayuno esta incluido y es de buena calidad, tipo bufet con una gran variedad para elegir. Totalmente recomendable. July 27, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Good value hotel. Clean with excellent customer service. Really pleasant receptionists with excellent English. Extremely good value, given the fact that a breakfast is included in the price. Finding the hotel on the way back from Madrid city proved to be very awkward. If you miss the correct exit, it's a real challenge getting back. The only other annoyance was the fact that a group of young students were staying in a few rooms on our floor on Saturday night. They were running up and down the corridors at 2am. We phoned reception, who said they would try and deal with the matter, but who confirmed that there was no security on duty. Eventually the noise stopped. Reception staff next morning were very apologetic. July 18, 2014
Rated 4.0 out of 5.0 by Fin de semana pensado y hecho Muy buena relación calidad precio y una muy buena disposición para pasar un fin de semana pensado y hecho a muy buen precio. July 18, 2014
Rated 5.0 out of 5.0 by Comodidad La situación del hotel me resulta muy cómoda para hacer escalas de una noche desde y hacia el Aeropuerto Adolfo Suárez - Madrid-Barajas al combinar con vuelos u otros trayectos y destinos. Además la relación CALIDAD/PRECIO es excelente. July 13, 2014
Rated 5.0 out of 5.0 by Repitiendo experiencia De nuevo nos alojamos en el hotel para dormir una noche en escala para tomar el vuelo a casa. Seguiremos utilizándolo siempre que lo necesitemos. La razón es simple: Relación Calidad/Precio ¡¡¡EXCELENTE!!! July 11, 2014
Rated 5.0 out of 5.0 by Todo perfecto Todo perfecto, cama cómoda, habitación amplia y limpia, desayuno muy completo. July 11, 2014
Rated 5.0 out of 5.0 by ESTANCIA Y SERVICIOS LA ESTANCIA FUE CORRRECTA, QUIZÁS LA CAMA SUPLETORIA PARA LOS NIÑOS ALGO INCOMODA, LA TELE MUY PEQUEÑA AL SER PARA CUATRO ALGO PEQUEÑA LA HABITACIÓN PERO POR LO DEMAS TODO CORRECTO July 9, 2014
Rated 5.0 out of 5.0 by ¡Como en casa! Repito estancia en este hotel y como siempre no puedo más que indicar que el trato y atenciones recibidas son excelentes. La situación del hotel me permite utilizarlo como "base" para una noche cuando viajamos. Aunque parezca complicado su acceso apenas se tardan unos minutos en llegar desde la T1 del aeropuerto de Madrid (ahora llamado Adolfo Suárez). Sin duda que ya nos sentimos como en casa cada vez que llegamos... July 8, 2014
Rated 2.0 out of 5.0 by Sólo por su ubicación El hotel de muy poca calidad. Las habitaciones más sencillas de lo que promueven. Su único ventaja la ubicación, lo cual es relativo porque llegar al aeropuerto les puede costar tanto como salir de Madrid. July 6, 2014
Rated 4.0 out of 5.0 by relación calidad_precio Estancia agradable. Desayuno aceptable, aunque la camarera no daba a basto en algunos momentos. July 4, 2014
Rated 5.0 out of 5.0 by Muy buena opción para ir de paso Estupendo hotel para usarlo como paso por una ciudad tanto para ocio como para negocios. July 2, 2014
Rated 3.0 out of 5.0 by Cama Rota Nos ha puesto la cama rota para los niños, el personal del hotel del 26 de junio fue muy antipático, no se saludaba por la mañana, nos ignoraba para hacer check out. July 1, 2014
Rated 5.0 out of 5.0 by Calidad y precio Habitación, sábanas, desayuno, mobiliario, funcionalidad, precio. Excelente July 1, 2014
Rated 3.0 out of 5.0 by Hotel barato, ruidoso y cercano al aeropuerto Es un hotel muy cercano al aeropuerto y bien comunicado si vienes por la A2. Por estos motivos es muy ruidoso. Los alrededores son como un pueblo abandonado del oeste; edificios sin acabar y todo sin finalizar de urbanizar. En la zona de desayuno no había demasiada limpieza y había escaso personal atendiendo. El desayuno es demasiado básico. En la habitación, lo peor fue el colchón del sofá cama; incomodisimo. Por lo demás, el baño muy limpio, la TV plana bien, buen surtido de café/te y calentador eléctrico de agua para reponer fuerzas. Si tienes que pasar una noche para tomar un avión o si tu avión llega muy tarde y pasar una noche, bien. Para más, como para visitar Madrid, está muy lejos de todo. Todos los hoteles de la cadena en los que he estado son mucho mejores que este en todos los sentidos. Volveré a utilizar otros hoteles Holliday inn Express, pero este creo que no. June 26, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Madrid Airport Nice bare bones hotel for flying out in the morning. A little difficult to find from the train station, luckily a cab driver knew how to get there. There is no shuttle to the airport offered, so another cab ride was necessary. June 23, 2014
Rated 4.0 out of 5.0 by Kann ich nur empfehlen Hallo leute Ich kann dieses hotel nur empfehlen. Alles passt preis,komfort und sauberkeit. War schon in mehreren länder bei holiday inn express und hatte bis jetzt nur gute erfahrung gemacht. June 16, 2014
Rated 3.0 out of 5.0 by Poor location The hotel is not really near the airport and there is no shuttle service, as was stated on the website. There is nothing nearby (restaurants, shops). Paid 30 euros for cab from city to go past the airport, and then another 20 euros the next morning to go back towards the city to the airport. June 5, 2014
Rated 5.0 out of 5.0 by comodidad y accesibilidad habitaciones muy comodas y limpias , trato super correcto y acceso rapido para llegar a madrid centro y alrededores. sin duda repetiremos y recomendaría June 5, 2014
Rated 5.0 out of 5.0 by General El hotel en general es bueno, esta muy limpio y las personas son recatadamente amables,esta en muy buenas condiciones , la ubicación puede parecer lejos pero es accesible en el transporte publico y con gastos menores. Su unico contra considerable es el hecho de que si uno quiere usar el internet debe pagar. June 3, 2014
Rated 2.0 out of 5.0 by Business Hotel Acceptable hotel for sleep but really nothing interesting to see around. Not normal in IHG hotels but rarely you can not charge the dinner or lunch to the room. You have to pay same moment. May 29, 2014
Rated 3.0 out of 5.0 by A tired holiday inn express I have stayed at many HI Express generally the European ones (especially UK) are better than those in the USA However this hotel must be very old, everything in the room was worn. Generally drab Staff were friendly May 20, 2014
Rated 4.0 out of 5.0 by Comfortable room and bed Good choice the hotel was close to airport good customer care. April 9, 2014
Rated 4.0 out of 5.0 by Good night's sleep but beware the distance from the airport The hotel is about a 10 minute taxi ride from the actual airport. For a one night stopover the cost of the taxi was more than half the cost of the hotel. April 4, 2014
Rated 2.0 out of 5.0 by Bad choice for a layover! THERE IS NO AIRPORT SHUTTLE and NO DECENT PUBLIC TRANSPORTATION. Taxi to and from the airport add a minimum of 40 € round-trip. And Wi-Fi costs extra! The free breakfast was just that- free. The fake orange juice tasted like bad Kool-aid. There was no fresh fruit, only canned peaches and pineapple. The line to use the coffee machine moved so slowly I only had the patience for one cup. April 1, 2014
Rated 5.0 out of 5.0 by excelent EExcelent room and breakfast and excelente price. I would like more pillows. February 26, 2014
Rated 2.0 out of 5.0 by If you have another Holiday Inn to stay, do it! We always prefer to go to Holiday Inns because of the family room. So we will keep booking Holiday Inn rooms. But this one is the worst we stayed. 1- reception staff: sad, or bored, or unhappy. We had to smile first to get a smile from her/them. It was Christmas night, probably they wanted to be at home with family, which we understand :) 2-room service staff: they had great conversations in a loud tone that we could hear them from our room (many doors away from their Staff-Room on our level) 3-the cheap-cleaning-stuff strong smell at the reception was horrible (bad first impression) 4-Internet! many other HIE have Internet free for Reward Club members, this offer just one hour. If kms are not important, I will always recommend HIE Rivas. Much better, the prices are similar but the experience is superior. January 12, 2014
Rated 3.0 out of 5.0 by Only for short transit stays This hotel is located close to the airport and away from anything close by (city center, mall, restaurants etc). It is ideal for a short transit (<24 hours) if you do not wish to go to the city center. That was my purpose so it worked out really well. Very basic facilities but as stated this hotel is for a specific purpose. It is a proper airport hotel. Dont expect anything more and therefore avoid disappointment. January 11, 2014
Rated 5.0 out of 5.0 by Breakfast The lady who single-handedly took care of the dining room (with support in the kitchen) deserves much recognition from customers and Holiday Inn Express management. Breakfast time when the hotel was fully occupied was a zoo. She was amazing! Not only worked fast and hard, and she kept her composure well. Whether there was a spill (actually multiple), broken cups, need to refill / resupply breads, broken coffee dispenser, long line waiting to find a seat, etc., she handled them all with grace and ease. A good place to stay and visit because of her! January 3, 2014
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