Rated 4.4 out of 5 by 764
Rated 5.0 out of 5.0 Super comfort and relaxation
I will try to always stay at a Holiday Inn. I stayed at least 6 different hotels and this one was superb compared to the others. I felt comfortable and safe. The breakfast area was spotless and the food was great.
July 28, 2015
Rated 3.0 out of 5.0 by The Milkman Great Hotel With A Few Issues
This was a VERY nice HIE hotel, with clean and nicely decorated common areas. The pool area was well maintained and relaxing, the attached restaurant and marina were incredibly convenient and enjoyable, and there was ample parking. The front desk staff was amazing; incredibly helpful and always friendly. The property is also in a very convenient location about halfway down the Key.
The following major issues are the reason I gave this hotel three stars: housekeeping, thin floors/ceilings, the breakfast area, and the internet. Only once during the entire week did housekeeping clean, empty the trash, and replenish the toiletries in the room. The floors/ceilings were so thin that people walking in the room above sounded like elephants. The breakfast area is not laid out very well and made for an absolute zoo every morning. Finally, the internet was so painfully slow that it was difficult to even look up restaurants in the area and flat out impossible to watch a movie on Netflix.
Overall, I would definitely recommend this Holiday Inn Express and appreciate the great front desk service, but those main problems dampened my vacation a bit and hurt the rating.
July 24, 2015
Rated 5.0 out of 5.0 by Tom and Renee D Loved it!
The check in and customer service was exceptional, especially by Jeff. He was unusually friendly and helpful and definitely made us want to keep using Holiday Inn. The beds were comfortable as usual, the kids loved the pool, and we were referred to a great snorkeling company. Excellent experience beginning to end!
July 23, 2015