Rated 4.3 out of 5 by 283
Rated 1.0 out of 5.0 by llw1 Don't stay at here!!
There was a foul smell to the room. The first night
we had very busy children above us, we asked to be moved,
they said there were no rooms available,
The second night we not only had very active children above us
but, beside us also. Didn't sleep for 2 days.
We asked for extra coffee, the person that answered the phone
said they would get some right up, we never got it.
When the room was cleaned, we were more the happy to
help conserve energy and water but, the towels we did want
replaced never were.
Very poor temperature control. Very loud air conditioner.
Very sad, Holiday Inn Express has a great reputation..
Sadly, this isn't one of them.
January 6, 2013
Rated 5.0 out of 5.0 by BevH2012 A welcoming experience
This hotel is in a great location close to excellent restaurants and an additional surprise of a canal walk alongside the pool. The staff was so friendly and accommodating and the coffee pot was always on.
January 5, 2013
Rated 5.0 out of 5.0 by Floridian2013 Great stay in the Keys
After I identified myself as a Priority Club member, I received excellent customer service at the front desk. Our room was very clean and the room service was friendly. The hotel had good breakfast variety. Service in the breakfast bar could be improved. We made a simple special request but the employee refused even though she was not busy and there were only a few guests at the time. Overall, I strongly recommend this property.
January 5, 2013
Rated 3.0 out of 5.0 by bigal6 too noisy
staff was good. very clean. BUT a fairly new building should not have paper thin walls. Not good when either side of you walls allows normal conversation to intrude into your room.
ADD another layer of drywall or insulating material
January 4, 2013
Rated 5.0 out of 5.0 by Granna2013 Very nice
We visited your area and went over to key West for fun beautiful day. I would recommend this Hotel to anyone. Clean, friendly & such a nice breakfast. Room was awesome and beds were fit for a King/Queen. If ever back that way we WILL stay again.
January 3, 2013
Rated 2.0 out of 5.0 by BWilson1 Nothing to offer
Visited during late December 2012. Here is a small list of issues (I stay in hotels 100 nights a year):
- Very expensive (over $300/night)
- Pool area gets miminal sun
- Ice cold breakfast omelets
- Worn out room and pool towels
- Property restaurant and bar were not open
Not very happy or impressed.
January 3, 2013
Rated 1.0 out of 5.0 by Judonholiday Location, people and restful!!
Location is just into Marathon - wonderful. Dinner restaurant right across the street is wonderful also.
People are very helpful and friendly.
We were able to rest and relax before we headed south to enjoy the rest of our holiday.
January 2, 2013
Rated 1.0 out of 5.0 by Gail89 Worst hotel experience ever
This was the worst experience in any hotel ever. The room was noisy ( running kids above and in halls and banging doors from 5am to 12pm! Complained but nothing was done.Food on buffet was horrible.The room was way overpriced and we will never stay there again.
January 2, 2013
Rated 5.0 out of 5.0 by mjross19 A great Experience
The hotel was clean and our room was very comfortable, the bed was excellent. The staff was very friendly. We also had a nice view of the bay to look at when we were in the room.
January 2, 2013
Rated 2.0 out of 5.0 by moogy poor customer service
the front desk staff at this hotel are terrible, they have absolutely no understanding of customer service. i have stayed at this hotel twice in the last 3 months but cannot promise i would come back. I had problems with the AC in the room as soon as i opened the door requireing me to hang around for almost an hour while they replaced the unit. the next day there was a very foul smell in the hallway, i mean realy foul the cleaning staff were dumping gallons of fabreeze to knock the smell back. there are other hotels in the area and i will be checking them out as i really did not like the way i was treated on this visit.
December 26, 2012
Rated 5.0 out of 5.0 by Clang Thanksgiving weekend
We stayed at the Holiday Inn Express over Thanksgiving weekend and had a very enjoyable time. The rooms were always clean and the beds were very comfortable. Breakfast was pretty amazing considering all the choices they had. I would stay at this hotel again next year.
December 25, 2012
Rated 5.0 out of 5.0 by leslie300 AFFORDABLE LUXURY
From the moment we made a phone call to check for rooms until the moment we checked out we were catered to like we belonged to the Donald Trump family. The front desk was helpful, friendly, courteous and could not do enough to make us feel welcome, to the point of offering a cold beverage (gratis)! The room was large, clean, and the beds were super confortable. I want to LIVE here, it is better than my home!
The next morning, the breakfast buffet had cheese omelets, pastries, sausage and the best coffee I have ever had (including Starbucks). Honestly I was not expecting much for the price we paid, but I felt that we could not have had a better experience at twice the price! Thanks for changing my mind about Holiday Inn!
December 18, 2012
Rated 3.0 out of 5.0 by Debstan paper thin walls so bring your music to drown out neighbor
I had a snorer that i rated as a 20 car freight train. If i didnt have my iPad with music to play continuously, i would not have slept. The walls were so thin!
Everything else was great.
December 17, 2012
Rated 5.0 out of 5.0 by dick26 Great Value,Comfort and Price
My wife and I stayed here for 2 nites and drove to Key West (1 hour) to spend the day.You won't find a better hotel at this price anywhere in the lower Keys.We requested a room on the third floor in the back facing the water and it was very quiet with a nice view.We always look for Holiday Inn's when traveling because of the courteous employees,reasonable rates,clean rooms,good locations and good breakfast.Someone stated earlier that "if you find a problem with this hotel then nothing will make you happy" and I agree 100%
December 17, 2012
Rated 5.0 out of 5.0 by KirknBecca Great location - AWESOME STAFF
Room was comfortable, location was good. Only pitfall was the restaurant on property was closed while we were there. The restaurant across the street worked for us though. Will definitely stay at this location again!
December 14, 2012
Rated 5.0 out of 5.0 by Granny77Grandpa81 great time
perfect locatiom for a relaxing get-a-way. clean and lovely accomodations. ajoining restaurant has excelent food
December 13, 2012
Rated 5.0 out of 5.0 by KLTraveler Home away from home
I travel for business and have stayed at this hotel on a monthly basis since they opened their doors. The rooms are always clean, beds are comfy, breakfast is good and the staff is fabulous! The business center is great if you have faxing or printing needs. The pool is always clean and refreshing.
December 12, 2012
Rated 4.0 out of 5.0 by Toosh63 Customer Service
John at the front desk was friendly and upbeat! He obviously enjoys his job and it is reflected in his approach to customers. It set the stage for a great experience. Thank you.
The room was spacious, clean, and comfortable.
Great views from room!
December 12, 2012
Rated 5.0 out of 5.0 by gennevieve Great place to stay
Nice rooms, comfortable bed, and really nice pool.....I needed to relaz and I was able to here....thanks!!!
December 12, 2012
Rated 3.0 out of 5.0 by roll Wifi Snafu + Thin Walls
Connectivity is highly important to this customer. Wifi at this location requires a passcode not once but everytime you want to access the internet. This is excessive. Saturday morning there was NO wifi access when I awoke. Spent 1/2 hour troubleshooting my devices (work laptop, personal laptop and iPhone). Was able to connnect locally but not externally. Go to front desk and the gentlemen treats me like an idoit and says if there was really a problem others would have complained. He doesn't volunteer assistance. I ask for a number to call. I call the tech support number and after several minutes of discussion they tell me that "sorry, the system is removed from service for preventative maintenance". This does not meet my expectations for a modern facility.
My colleague complained that he was kept up late Friday night listening to the neighbors who were loud. Saturday night was my turn. I could hear their television through the wall and their conversation. Was it coincidence or are the walls too thin?
So though the new property looks nice and is in a nice location I would not recommend this property to colleagues.
December 7, 2012
Rated 5.0 out of 5.0 by Indobob Great stay
Thoroughly enjoyed our one day stay. Hotel is new and very clean. We were allowed an early (10 am check-in). Pool and poolside area was very enjoyable. Breakfast was surprisingly good. Would definitely recommend this hotel.
December 7, 2012
Rated 5.0 out of 5.0 by TanyaB Great Value & great location
We stayed in Marathon because everything I looked at in the Key West area was upwards of $300/night. For the price we paid for this Holiday Inn Express it was an amazing value and a great location for us. We ended up spending an entire day at the Dolphin Research Center which is just down the road from this Hotel. That was one of the best parts of our whole trip. This hotel is everything I look for in a Hotel. Great comfortable Queen beds, and a great breakfast in the morning, free parking, free internet and the hotel is brand new. I wouldn't hesitate to book this hotel and if you do find anything wrong with this hotel then you must be one of those people who can never be pleased!
December 5, 2012
Rated 5.0 out of 5.0 by profesor39 Great staff! Great location! Needs better soundproofing.
We enjoyed our stay at this facility. Our daughter and family stayed here in July and recommended it. The entire staff was great! Very friendly and helpful. there was even a concierge! A lovely young lady who was exteremely helpful.
We were surpised that there was no mini fridge or microwave. Have become used to having them at other Holiday Inn Express facilities. Would have liked to at least have had a fridge to keep snacks, wine etc. chilled. We also thought that there should have been better room to room soundproofing. Perhaps the building codes in Monroe County are a bit lax.
That being said, we think this is a very good place to stay on the Middle Keys. Handy to everything, but in a quiet area. Nice view of the water if you ask for a top floor room.
Nice marina next door, as well as a restaurant / tiki bar. The tiki bar is good for drinks, not so much for food.
December 2, 2012
Rated 4.0 out of 5.0 by Vickie Great location
My husband and I spent a few days in Homestead for the last Nascar race of the season and decided to spend another week in the Keys. After leaving the nasty, overpriced hotel in Homestead, the HIE in Marathon was like walking into a 5 star hotel! Very much appreciated. The Marathon hotel seems to be fairly new and in good condition. The only real complaints would be that there was no "bar" soap which is what my husband likes to use and the bed could be upgraded for a more plush feel. It's a bit too hard.
Also, I only received my news paper at my door on one morning.
November 29, 2012
Rated 3.0 out of 5.0 by Tuni Don't Get A Room By The Elevator!
Overall, the Holiday Inn in Marathon was nice. It was new, and clean.
I had a room directly across the elevator and I could hear the ringing of the elevator everytime it hit our floor - all night long. I have stayed at other hotels where my room was close to the elevator, and I have never heard the noise from the elevator. So, I am not real sure why I heard the noise this time unless the walls are not well insulated. I also could hear the drunks in the hallway that were headed to their room late at night.
The breakfast in the AM was nice and just enough for us. There was a very good restaurant across the street that we ate dinner at. No cross walk so beware crossing this very busy road.
I may stay again but I will make sure I am not near the elevator.
November 20, 2012
Rated 5.0 out of 5.0 by TBFLNC Great, new hotel
This is the my 2nd stay at this hotel and I would definitely stay again and recommend to others. The room is well appointed, clean and comfortable. The breakfast room is spacious and the meal choices are good. Excellent cinnamon rolls!
November 19, 2012
Rated 4.0 out of 5.0 by bluefinz Good option in the keys
We stayed here on a Saturday night on our way to Key West. The hotel and room were clean and spacious. Check in was fine and even though we had a room facing the main road, we heard little or no noise. TIP: Ask for an odd number room to face the pool/canal.
Breakfast was light, but typical for smaller hotels, cereal, bagel and such.
They have a nice little gym as well. There is a restaurant/bar connected to the hotel which is higher end but good to have near by.
Bottom line...when you are looking on-line for a spot in the middle keys a lot of what looks good on the internet ends up being on top of the roadway, in a shady area or the result of creative photography, this hotel is not one of them. We would stay here again.
November 17, 2012
Rated 5.0 out of 5.0 by HJK62 Comfortable, clean nice room
Very clean, spacious room, beds were very comfortable. Staff were friendly, helpful and prompt. Pool was spotless and large, Breakfast was nice and fresh. We greatly enjoyed our stay.
November 11, 2012
Rated 4.0 out of 5.0 by Silasmm Good Location
Hotel is located midway to Key West, and very easy to find. Nice view of water and Tiki Bar/Restaurant is nice addition. Rooms are comfortable and lobby is nice. Only cons is that the Breakfast area where the food is located very poorly layed out, very difficult to obtain food when the hotel is mostly sold out. Also the pool is not cared for properly, especially in the afternoon and it is not heated much.
November 4, 2012
Rated 5.0 out of 5.0 by behlski Great Place to stay
We stayed at this location a year ago on our last vacation, and we went back again this year. The hotel is relatively new, so everything seems very nice and new compared to most of the other hotels in the keys for this price range. We will likely be back again in the future.
October 28, 2012