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Rated 4.0 out of 5 by 39 reviewers.
Rated 5.0 out of 5.0 by Relaxing stay The staff were excellent and very helpful. Bedroom was spacious excellent facilities and the bed was amazingly comfy. Would recommend and go back again. October 17, 2013
Rated 5.0 out of 5.0 by Excellent experience, I recommend! Staff was very extremelly nice and hepful at all time (incl. night). The hotel must have been renovated recently as it looked as almost new to me. All areas were nice and very clean. The bar and its terrasses are very pleasant. In general, every aspect is really above average for an hotel of this category. Location is convenient too, in front of the main train station, near Metro and 10-15 min walking distance from the "vieux port". PS: If you stay over the WE, you can easily park your car in the street near the hotel to avoid paying hotel parking (12€). October 9, 2013
Rated 4.0 out of 5.0 by Very friendly staff and fast wifi service Very friendly staff and help me to set up baby cot and guide me how to go attractions directly and costly September 27, 2013
Rated 3.0 out of 5.0 by Everything was good except bathroom and "basic" breakfast Bathroom floor did not look clean. Bathroom was smelling badly. The breakfast did not include nice items: no cereal bread, no green tea, no natural yaourts....no fresh fruits...the room was spacious and clean. The staff was very nice. I stayed in better location in Marseille. So I would not say it's a good value hotel. September 19, 2013
Rated 4.0 out of 5.0 by a comfortable stay My mother and I enjoy staying at this hotel so much that this was our 4th visit. We find the hotel's location ideal, so close to the train, metro, and bus station and a leisurely walk to the city's attractions. On this visit, we were on the 8th floor. Our room was absolutely spotless and this was maintained throughout our stay. The organisation of the breakfast buffet and the number of choices is perfect for us. The breakfast staff members were really friendly and helpful. The hotel's facilities are fine; however, one thing we have noticed is that there are some maintenance issues. The hotel was brand new on our first visit, but over the years some of the fittings seem a little tired. For example, a missing tile in the public bathroom and the toilet seat in our room was not fixed on one of the hinges. In addition to this, a few of the personal touches present on our first and second visit have disappeared. We received a piece of Marseille's famous soap on our departure on our first visit, but not our subsequent ones. On this visit, the person who checked us out didn't even wish us a bon voyage. On our first and second visit the rooms had biscuits / little cakes included with the tea and coffee. These are no longer there. Despite these relatively minor points, we had a delightful stay. September 8, 2013
Rated 5.0 out of 5.0 by Lovely modern hotel for a couple nights The hotel exceeded our expectations - very high quality cleaning service, comfortable beds and spotless linen, no noise (near the station), tea / coffee making facilities in the room, full breakfast - all for a reasonable price. September 6, 2013
Rated 3.0 out of 5.0 by Good location! Light at the desk was not working propery and the room was a bit dark for me while I like the bright room. The internet connection was OK but wanted to have one for multiple devices at the same time. The location just in front of the station is perfect. I did not hear much noize even in such central location. September 2, 2013
Rated 1.0 out of 5.0 by The room is absolutely not worth its price We were three people and prepaid a "superior room" (intended for four). On our arrival, they sent us in a room for three (on the first floor). So I had to come back down and ask for a room change or for a refund of the difference... The manager said it was too complicated to refund the difference on my credit card (can you believe it?). So they gave us another room. They proposed a room on the same floor, but I asked for a room on a higher floor and they gave us the room 810 on the 8th floor. When we entered the room I could not believe it: there was no space for anything else than the three of us: nothing to place on our three luggages, that we had to leave on the floor or on the table. Then, there was no more space to move in the room... and we were just three, could not imagine what happened if we were four... It's not over: when I entered the toilet, there was a stink that could kill you. You could not expect that smell even in the station's toilet. That smell was there the day after, when we leaved, and I'm sure it's still there (although I talked about this problem to the concierge on our check out). Moreover, there were only two towels (we were three and the room was intended for four people), and I had to call the reception to have some more. There was a hair under my pillow. There was nothing in the toilet except some little soap (no complimentary goods, shower cap or similar). The mattress was too hard (for me). When I turned on the air con, it made a terrible noise: it was like having a truck with its engine on into the room. Impossible to use, I turned it off immediately. Fortunately, it was not so hot... The breakfast room was crowded and there was only one person to serve everybody. The chaos was terrible. I had to ask the reception to have a mug, since I was waiting for minutes but the poor lady was going up and down doing everything and was unaware the mugs were missing. After a few minutes, one of the two coffee machines failed and nobody repaired it. Finally, on our departure, we left the luggages for a few hours in a locked room (with many others), but at the reception there were no more tags, so we had to leave our bags without a tag with the name of the owner. Only one thing can be saved: the view. From the 8th floor the rooms on the right side of the corridor have a beautiful view on the city and the sea. August 31, 2013
Rated 4.0 out of 5.0 by confortable room the room and even the bath were wery large and confortable! August 28, 2013
Rated 4.0 out of 5.0 by Excellent Excellent location appreciated after a long train trip. Comfotable room , air conditioned, no noise. Helpful staff. Excellent breakfast. I highly recommend this hotel. Slightly expensive but good value overall. August 14, 2013
Rated 5.0 out of 5.0 by Lovely room great view We stayed one night as we were catching the train the next day. It was a perfect place to stay for this purpose, but we would also recommend for a short break in Marseille The metro is very close and very easy to use.. We had booked a room with panoramic view and were not disappointed. The breakfast was really good and overall the stay was very good value. Staff were very pleasant and helpful. There was coffee and tea in the room which was great and when I asked for extra milk it was no problem and I was even given fresh milk! August 5, 2013
Rated 5.0 out of 5.0 by Very good, close to TGV Station The Hotel is only a whiff away from TGV Railway Station, excellent, got an upgrate of the room due to Priority Club reason. Room calm and enough space for 2 adults and a child. Very good breakfast and very kindly service. Excellent service as well at the bar. Fair prices for drinks. Will come again next summer. August 2, 2013
Rated 3.0 out of 5.0 by Problem with air-conditioning and no bathtub I was rather disappointed by the bedroom: There was a problem with air-conditioning which was very very noisy. We mentioned the problem just after our arrival. We stayed 2 nights, and there has been no intervention at all of the staff about this problem. We had to sleep the 2 nights without air-conditioning, and could not open the window either. Moreover, I was disappointed that there was no bathtub in the bathroom, and this was not mentioned explicitely on the hotel website when I booked the bedroom. To summarize, I did not keep a very good souvenir of our stay in this hotel. July 29, 2013
Rated 5.0 out of 5.0 by exelente ubicacion Me parece un hotel ideal para llegar enfrente de la estacion de trenes...........el personal muy amable y como saliamos muy temprano antes de la hora del desayuno casi 5:30 am el encargado en ese momento nos ofrecio algun bocadillo para llevar .......se agradece su amabilidad July 23, 2013
Rated 5.0 out of 5.0 by Well-equipped and efficient service from reception with multilingual personnel Good hotel with comfortable rooms and great location next to the Marseilles TGV station, and close to the Vieux Port (the city's historical center). Will rank as one of our favorite choices if we come back to Marseilles. June 8, 2013
Rated 3.0 out of 5.0 by Great staff service to help resolve air condintion problem Location is great. We arrived by train and walked to the hotel. Very convenient to the train station. Staff was great. We arrived at 9 and they were very helpful in finding a nice convenient restaurant for us to have a relaxing dinner after a long day. However, air conditioning did not work in the room. The staff tried to get it to work, but couldn't. They were helpful in moving us to a new room after working on it for two hours. Great to have an air conditioned room but was not a very relaxing evening. Staff was great the next day in giving us a late check out and helping us with directions. May 14, 2013
Rated 4.0 out of 5.0 by good location but....... I sent laundry out but 2 days later did not get it back and canceled April 25, 2013
Rated 5.0 out of 5.0 by clean new hotel with safe parking lot right at the mainstation clean new hotel with safe parking lot right at the mainstation April 22, 2013
Rated 2.0 out of 5.0 by Marseille Trip Hi, Hotel was fine. Staff couldn't speak English. Reception staff were extremely poor. Staff charged me for 3 nights when they made it clear at the start they would only charge me for 2. VERY ANNOYING. Won't be going back. Thanks Rich April 7, 2013
Rated 4.0 out of 5.0 by General It took a little bit longer time for check in, but no so seriuos. Boiled egg was disappereaed in breakfast, that a little disappointed. March 21, 2013
Rated 4.0 out of 5.0 by Air Conditioner The hotel was cozy enough except the air conditioner. It did work but not correctly. If i wanted to warm the room, it loudly worked like breaking-down... All the other were good! March 9, 2013
Rated 3.0 out of 5.0 by Confortable bed The russian girl from desk reception not polite at oll i think is better to sustitute the person's with machins hotel saving money and the costumers can take self turistic and hotel information . February 24, 2013
Rated 5.0 out of 5.0 by Convinient location and good serivce This hotel is next to the Marseille TGV station. Convinent located and well connected with metro. Clean and good service. Surprising to learn that their breakfast is good too. January 14, 2013
Rated 4.0 out of 5.0 by cecolor Liked the blue color interior. Nice location from the TGV station and metro. There was no tub in the bathroom. In the breakfast there was no vegetables. Would be better to have a freezer in a guest room. January 2, 2013
Rated 5.0 out of 5.0 by Comfortable room with beautiful view Very convenient location when coming with a fligth or with a train: close to downtown and in front of terminal. Nice and comfortable rooms with proper amenities. Clean hotel appearence. December 15, 2012
Rated 5.0 out of 5.0 by Excelent value for money Great in every aspect. Helpful staff, modern new rooms, St.Charles metro & train station across the street, 15 minute walk to vieux port, nice breakfast. December 4, 2012
Rated 4.0 out of 5.0 by Nice view I had a nice corner room on the top floor with a spectacular view over the city. November 26, 2012
Rated 4.0 out of 5.0 by Excellent room and good service The room has enough floor for all possible needs and a lot of facilities. Service is also good, as well as a breakfast. November 24, 2012
Rated 5.0 out of 5.0 by Excellent staff at Front desk The front desk staff gave us all the information we needed in getting around Marseille. In particular, we wanted to thank Pasc--- who gave us tremendous help. Also, the daily house keeping was done in an impeccable way throughout our stay. November 3, 2012
Rated 4.0 out of 5.0 Good place for train station transfers Excellent staff and service (not for the breakfast, too poor) and relaxing stay without noises and troubles fron other guests. October 19, 2012
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