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Rated 4.1 out of 5 by 114 reviewers.
Rated 3.0 out of 5.0 by Convenience location Staff are friendly but unable to believe that the door of the first room assigned to me cannot be opened. The beds are a bit small. Basin in the bath is too slippy. Sign of hot/cold water is not clear enough. November 9, 2014
Rated 4.0 out of 5.0 by Great Service, comfortable room. Good location, clean and comfortable bed. Bella(receptionist) very professional very welcoming answered all our questions and concerns acknowledged my Platinum Membership. November 8, 2014
Rated 5.0 out of 5.0 by Excellent value for money Your staff were extremely helpful and polite and cheerful; the location was great and the comfort wad first class. November 7, 2014
Rated 4.0 out of 5.0 by Excellent value Good location, directly opposite train station Marseille St Charles and about 15 min. walk to the main street and old port. A couple of restaurants nearby. Room was clean and comfortable, especially appreciated was the supplying of both hard and soft pillows. Receptionist Bella was very helpful and professional. October 24, 2014
Rated 4.0 out of 5.0 by Right in the middle of the city Good location, clean but a bit expensive. Bathroom does not have good pressure for shower October 22, 2014
Rated 5.0 out of 5.0 by Gute Lage und schöne Zimmer Das Hotel befindet sich zwar direkt am Bahnhof von Marseille, was sich allerdings nur bemerkbar macht, wenn man bei offenem Fenster schläft. Von hier kann man alles Wichtige zu Fuss erreichen oder auch Ausflüge in die Umgebung mit Bus oder Bahn machen. Es gibt eine grosse abgeschlossene Garage, wo das Fahrzeug sicher verwahrt ist. Die Zimmer sind modern und schön eingerichtet, das Bett sehr bequem und gross genug für 2. Das Badezimmer ist sehr sauber, aber etwas eng. Die Tür wird sowohl für Toilette als auch Bad benutzt, was manchmal zu Engpässen führt. Für ein Zimmer mit Terrasse muss man einen kleinen Aufpreis zahlen und ich würde kein Zimmer zur Bahnhofsseite empfehlen aus den oben genannten Gründen, ansonsten einwandfrei. Wir waren schon mal hier und werden sicher wieder kommen. Das Frühstücksbüffet ist relativ umfangreich, nicht nur das typische französische Angebot, aber jeden Tag gleich. Die Säfte schmecken künstlich aber der Kaffee ist gut. Alles ist Selbstbedienung und man kommt sich ein bisschen wie in einer Kantine vor, aber man gewöhnt sich daran. Für eine mehrtägige Stadtbesichtigung sehr zu empfehlen. October 14, 2014
Rated 5.0 out of 5.0 by Excellent location It was awesome to get off the train and walk across the street to see that you have arrived at your destination. Once we checked in it was very quiet and comfortable. It was hard to believe it was so close to the train station and no noise. The front staff was very friendly and professional just the way a hotel should be. The breakfast had many choices and very organized. The room was very clean with everything in its place. The pillows were extremely comfortable to sleep on, and the bed was also comfortable. We would return back to the hotel again. Thank you for making our stay an awesome one! October 13, 2014
Rated 4.0 out of 5.0 by over the road from the station Just across the road from the station. I found the hotel comfortable enough. Room was small but had a fantastic view. Staff were very helpful and polite. Breakfast was okay just basic. Room was fine. It was priced about right. One highlight was the night staff restaurant rec.very very good information fantastic local knowledge! Would stay here again October 12, 2014
Rated 2.0 out of 5.0 by Good only for just one night stay in between travelling We were very disappointed that the hotel's description of 24-hr light meal service at the Mistral Bar involves a division of the main reception and meal service involving heated up ready made and packed food !!! and no room service !!! Good continental breakfast but never ever changed around - we spend 7 days there and the breakfast choices were always the same. Management could look into this. October 11, 2014
Rated 3.0 out of 5.0 by Gute Lage Das Hotel liegt günstig direkt am Bahnhof. Wahrscheinlich werden die Fahrgeräusche der Metro in das Hotel übertragen. October 7, 2014
Rated 4.0 out of 5.0 by service overall it went good, we just missed the restaurant open in the evening September 21, 2014
Rated 5.0 out of 5.0 by Overnight at St. Charles Perfect location for those, who need an overnight shelter at St. Charles. Equipped with a perfect Wifi, this place is also well prepared for the business crusaders of today. Breakfast could be more in value and presentation, but saved the day at last. September 18, 2014
Rated 4.0 out of 5.0 by Good location Hotel located across the road from railway station. Staff excellent especially Leonie September 13, 2014
Rated 3.0 out of 5.0 by Standard Holiday Inn Europa Buena ubicación del Hotel. Excelente vista a Puerto Viejo Falta un tanto de amplitud de la habitaciones, entiendo el STD Europeo. Gracias September 9, 2014
Rated 4.0 out of 5.0 by New, Clean, Safe, Friendly Hotel is new or recently refurbished -- always a pleasure. . . . Staff is beautiful, friendly, English-Speaking, Knowledgeable. Location is excellent for visiting Marina of Marseille (Old TOwn) -- although outside the hotel, the streets are laid out in chaotic fashion, and populated with a very interesting mix of ethnicities & income-levels. Breakfast is a typical Petite Dejeuner -- nothing wrong with that . . . Parking garage is safe & secure & relatively easy to navigate although installed in a very tight space. September 6, 2014
Rated 4.0 out of 5.0 by Gute Lage, ansonsten Durchschnitt Das Hotel Holiday Inn Express Saint Charles wird sicher oft gebucht, weil es direkt am Bahnhof liegt (an dem Reisende ankommen und oft auch abreisen). Dafür ist es hinreichend gut, der Standard ist dem der Kette entsprechend. Vorzuziehen sind Zimmer zur Seite hinaus, nicht solche nach vorne hinaus (und damit zur Straße). Als Problem haben wir nur empfunden, dass die Rezeption in der Regel nur mit einer Mitarbeiterin (freundlich!) besetzt war, was zu Wartezeiten bei Check-In und Check-Out führte. September 2, 2014
Rated 2.0 out of 5.0 by Below HIE standards Hotel for a standard HIE quite weak, the room was not well cleaned, the bed (additional bed for kids) were leftovers from the previous guest. The bathroom faucet was broken into in the shower. The staff was helpful and courteous. After cleaning not left us only two of four towels, like the quadruple family is too little. Very poor selection of products for breakfast, above all, there was nothing warm or eggs, sausages or even scrambled eggs. The plus points include secure underground parking (although a little cramped). General impression of three minus and below HIE standards to which we are accustomed in Poland or Germany. August 29, 2014
Rated 4.0 out of 5.0 by Good location with friendly staff This hotel is just 1 min. walk from Marseille Train station and the room is clean and comfortable. The room is included breakfast but the food is not wonderful. The lobby and seating area is nice. Specially like the outdoor seating where we could seat comfortable and enjoy the sunshine. August 27, 2014
Rated 3.0 out of 5.0 by Near train station Breakfast and location. Good for overnight stay to catch train at St Charles TGV. August 27, 2014
Rated 4.0 out of 5.0 by Location perfect Location is Great. Next to station. You can walk to the Vieux Port easy. Great for a a short visite off Marseille. August 23, 2014
Rated 3.0 out of 5.0 by Good location near St Charles The location is good. The room was clean and so was the bathroom. The lobby was ok but seemed scattered. Front desk staff Sabrina rude and uncaring. Check in person good. Breakfast decent but not great. No hot food. Would come here again if I visit Marseille again. August 22, 2014
Rated 5.0 out of 5.0 by Great hotel we travelled throughout France for 2 weeks via the trains. The hotels we stayed in were all within walking distance of the stations. this was the newest hotel we stayed in . It was clean, well run, nice rooms . felt completely at home. August 19, 2014
Rated 3.0 out of 5.0 by Standard level Pretty basic but you can't expect more for that level of hotel August 17, 2014
Rated 4.0 out of 5.0 by Comfortable room with necessary amenities. Good service. Stayed 2 nights in this hotel. Occupied two rooms with my family. Took us a couple of minutes to locate hotel but then position was excelled, just across the road from St Charles! Nothing dangerous in particular even though care is always recommended. Given 7th floor rooms. Very rapid lift. Rooms good. My sons room had a defective A/C but was repaired even though slightly noisy! Our room had a TV with no sound. We were offered a change of rom but we declined! Otherwise no problems. Bathrooms very good. Breakfast satisfactory with a variety of food but no extra treats eg bacon/eggs but enough! Recommended as a Hotel next to St Charles (probably the best in the area). August 17, 2014
Rated 5.0 out of 5.0 by Very good hotel Everyhing was perfect!Really close to the train station and to the city center. August 16, 2014
Rated 4.0 out of 5.0 by Excellent Staff Service and Location The quality of staff and the location of this hotel are distinctive advantages. A greater investment could therefore be made in improving the Physical appearance and image of the hotel and marketing of its distinctive advantages should be improved. August 14, 2014
Rated 5.0 out of 5.0 by Convenient and Comfortable If you have to make multiple connections to/from gare st. charles then this hotel is most conveniently location right across the street. Clean and comfortable especially if you're on the top floors, but expect some street noise if you're facing the street. Very good breakfast both quality and choices. August 3, 2014
Rated 5.0 out of 5.0 by Excellent hotel! Everything was excellent in this hotel! Location,staff, clean comfortable rooms. Breakfast could be improved. August 1, 2014
Rated 5.0 out of 5.0 by Great Value and service Stayed at the Holiday Inn Express St Charles for a week and I must say was impressed by the service of the staff who were very friendly and helpful. Location was great vis a vis the proximity to the metro station but not otherwise. Breakfast selection was good and efficient. Room was on the small side but well kept and serviced. August 1, 2014
Rated 4.0 out of 5.0 by 2 day city break Reliable quality and cleanliness as expected from IHG. Marseilles is a city with it's challenges but the hotel was safe and secure as was the car parking July 31, 2014
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