Rated 4.3 out of 5 by 239
Rated 5.0 out of 5.0 by 1boatnut gret hotel
I have stayed here before. Medford,Or is the place we stay on our way to California
February 3, 2016
Rated 3.0 out of 5.0 by Lilylily19801980 front desk made a mistake about the bill
I stayed on Jan 11, 2016, when I checked in I told the staff that I would pay in cash, because I came from Canada, I didn't want to use my Canadian credit card. When I check out, I gave them cash and mentioned it again I didn't want use my credit card. However, after a few days, I found they charged my credit card, and they got my cash also.
I called them immediately, because of the exchange rate, I paid a lot CAD, even though they refund the money back to my card, I still lost 3%. When I called the front desk staff, she said the manager would fix this problem, refund the money, give me some points and even a free night to make it up, she would call me soon. But around 20 days later, nobody contact me, no apologies at all.
I am not satisfied with their service. I always stay with holiday inn, the hotel is good, but the service need to be improved!!!
February 2, 2016
Rated 5.0 out of 5.0 by Joe244 Medford Night
Hotel is convenient to freeway and surrounding restaurants-shopping. Complimentary breakfast buffet is a good start to your day. The rooms are clean and comfortable, not overboard on the frills, just enough to have a nice pleasant nights stay.
January 29, 2016
Rated 5.0 out of 5.0 by hildur523 clean and comfortable
it was a comfortable hotel with clean rooms and friendly service.
January 28, 2016
Rated 5.0 out of 5.0 by IHGfan1983 Always great
Consistently excellent accommodations and helpful staff.
January 25, 2016
Rated 5.0 out of 5.0 by Stinchy Best Mattress Ever; Pillows, too
Phenomenal comfort in the bedding area. The mattress is one that I would sell my current adjustable bed in order to purchase all the parts of the HIE bed and linen. I had the best sleep I've every had in the last 40 years. I'd like to have the name of the type of bedding/mattresses and pillows. Amazing comfort.
January 17, 2016
Rated 1.0 out of 5.0 by dabasm Rude interruption in the middle of the night
I have stayed here before and always had good luck. Nice facility, clean rooms, standard breakfast. This time, I was very dissatisfied. A staff person and her friend woke me up at 12:30 a.m. by opening my locked door and starting to enter my room. When I yelled "hey, what are you doing?", they giggled, closed the door and left. My heart was pounding, and I had trouble falling back asleep. No one at the front desk could give me a reason why this happened. They did verify that it had to be a staff person because whoever opened the door was also able to open the deadbolt. I learned my lesson-I didn't put on the chain/clasp lock, but I will from now on. Totally unacceptable experience!
January 15, 2016
Rated 5.0 out of 5.0 by K1RKalicious Comfortable bed and great service
Overall a great experience. The staff was very friendly. The property was quiet and clean. My only recommendation is to get better quality breakfast items. The eggs were a little off as well as the sausage, but they were edible. GREAT JOB!!!
January 5, 2016