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Rated 4.4 out of 5 by 314 reviewers.
Rated 4.0 out of 5.0 by Great breakfast and friendly service We had never stayed at this Holiday Inn Express before but were very pleased with the our experience while visiting family. The location was easy on and off the expressway and to all our destinations. The breakfast you offer is top notch and the girls working could not of been more friendly in making sure our needs were met. We will stay at the Holiday Inn Express in Mentor, Ohio the next time we come to town for sure. November 18, 2015
Rated 5.0 out of 5.0 by Great staff Appreciated the friendliness and helpfulness of the staff. Really enjoyed the stay. November 16, 2015
Rated 5.0 out of 5.0 by VERY RELAXING A joy to stay here. The suite was very comfortable and extremely spacious. November 11, 2015
Rated 1.0 out of 5.0 by Luke Warm Shower was Luke warm more on the cold side. Layout of room was weird with half wall in center of room not normal. Coffee pot and plastic cups on top shelf in closet not welcoming Staff not very welcoming and manager was quite rude Busy banquet hall attached to hotel so lots of traffic parking fills up fast Travel a lot on business and will not stay at this particular location ever again because I know Most other Holliday Inn Express's have a way better environment to offer. Only thing I liked was the comfy bed FYI I'm not hard to please rated the last one I stayed in with 5 stars but this place deserves zero stars November 11, 2015
Rated 2.0 out of 5.0 by Staff not easy to work with We were working out there in that area and spent several week at this hotel. The staff continuously made a big process of getting us checked into the hotel week after week. The rate keep jumping up and down. The staff just did not seem to be familiar with the computer system. Will never stay at this location again. November 9, 2015
Rated 4.0 out of 5.0 by Maria Special thanks to Maria for breakfast service she was great November 9, 2015
Rated 3.0 out of 5.0 by Nice hotel rude staff The check in process was unpleasant and the room was not upgraded as we were informed making the reservation. The hotel itself is nice and very convenient when attending a function at LaMalfa. November 5, 2015
Rated 4.0 out of 5.0 by Great Place to stay in Mentor I enjoyed my stay at the HIE in Mentor. Property is well kept and up to date. Only (minor) complaint - the fitness center is lacking. The treadmills were older and well-used. There was no eliptical or weights or resistance training equipment. I frequently stay at Hampton Inns and they have raised the standard for fitness centers. Staff in the breakfast area were superb. Very friendly and welcoming. November 2, 2015
  • 2015-11-24 T12:01:59.610-06:00
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