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Rated 4.5 out of 5 by 168 reviewers.
Rated 5.0 out of 5.0 by Great rooms Great rooms and great service, the food also was excellent November 20, 2014
Rated 5.0 out of 5.0 by Great service. Very accommodating. The person who checked us in was very friendly and helpful. My son had also just checked in with another one of the staff and when we found out he was on another floor the gal who checked me in changed his room to right next door to ours. The appetizers that were complimentary since I bought a drink were very good. November 17, 2014
Rated 5.0 out of 5.0 by As usual, a flawless stay This is my preferred hotel in the Mentor area. I am always greeted with a smile, the breakfast is wonderful, the rooms are quiet and clean. Absolutely recommended! November 16, 2014
Rated 5.0 out of 5.0 by Breakfast and Internet Breakfast was not adequate to feed the number of people . . . very crowded - food was not readily available. The password provided to me for the Internet - did not work. I just let it go. I probably could have asked for the problem to be remedied. I am certain the staff would have taken care of the problem. November 13, 2014
Rated 5.0 out of 5.0 by Good mid-range hotel For the price, its a good choice for a mid-range hotel. No surprises. Rooms are clean, beds are comfortable, carpets is a bit worn. Front desk is friendly. Evening social is a great way to wind down with drinks and light snacks. If you go with coffee, pastry and oatmeal for breakfast its OK. Just don't expect the eggs or bacon to be inspiring. Can't beat location. Hotel is close to highway , shopping and a variety of restaurants. November 10, 2014
Rated 5.0 out of 5.0 by Great staff in clean hotel The staff at this Holiday Inn Express are VERY nice and take care of their guests. They know me when I walk in the door and take care of any requests I have. November 9, 2014
Rated 5.0 out of 5.0 by Comfort and value Large comfortable room, friendly staff, good restaurants nearby, some nice choices in free breakfast. Bed very comfy and large compartmented bath. A great value for the extra space, comfort and convenience. November 1, 2014
Rated 5.0 out of 5.0 by Exceptional location..........can't wait to come back! =) Are you looking for a pleasant hotel stay that offers a comfortable atmosphere? When traveling to this northwest area of Ohio, our family will only stay at the Holiday Inn Express located on Heisley Road,......it's an exceptional place to stay! We've been visiting this hotel since 2009 and always experience outstanding customer service during each and every visit! The staff is professional and friendly and the warm chocolate chip cookies are an added bonus,......my kids love them! =) The professional center is easy to find and jumping on a computer is never a problem. In addition, the workout facility has all the right equipment and we never leave without making a splash in the over-sized pool,.....always the perfect temperature too! Meals are easy,.....a nice selection of restaurants are very close by,......within walking distance! Hungry in the morning?,.......no problem! Walk down to the poolside breakfast area and be treated to a nice hot morning meal with lots of goodies,......and the staff is exceptionally nice,....you'll love their friendly personalities! Another great reason we love this hotel is the spacious rooms,......it's almost like being at home! With all of that shared,.....thank you, thank you Holiday Inn Express on Heisley Road for providing such a fabulous place to stay,......my family loves to walk through your doors,......can't wait to come back!! The "J " Family~ =) October 30, 2014
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