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Rated 4.4 out of 5 by 182 reviewers.
Rated 1.0 out of 5.0 by Bad customer service My company uses Holiday inn several times a week off ,mine and my husbands recommendation ( owners). We were in your area working and made a reservation around 11:00pm as we were driving, I mistakening made the reservation at the wrong hotel. We got off the expressway thinking we were at the correct Holiday Inn, I made the reservation at the first Mentor on the lake exit. I called where I made the reservation to cancel and change to the closer one. I tried to cancel within 5-10 minutes of making the reservation, I understand your policy but a reservation made at 11:00 pm would not have kept you from renting that room to someone else. We were extremely tired from working long hours and didn't feel that your cancellation policy was warranted at that hour. We have exclusively used Holiday Inn for 20 years, with this incident and other things recently have are considering switching to another chain. As a business owner I understand the need for policies but we also believe strongly in making our customers happy and sometimes having the exception to the rule. Thank you December 21, 2014
Rated 1.0 out of 5.0 by Overall Review This hotel is in a good location, its extremely clean and modern… However based purely on the lack of customer service not only from a front counter staff members and the general manger, I would strongly suggest that you find another hotel in the area. Even if it means spending a few extra dollars or having to drive a few extra miles. December 19, 2014
Rated 5.0 out of 5.0 by Corp. office visit - 12/12/2014 The facility was very clean and comfortable, as well as convenient to my ultimate destination. December 16, 2014
Rated 3.0 out of 5.0 by Weird Property Layout Entrance is at the back of the property, Breakfast if off by itself near the pool. Very weird and unusual layout for a hotel. Very nice evening reception. Area does not have many dining options December 16, 2014
Rated 4.0 out of 5.0 by ok the place was ok to stay out except when there was something big going on like a party or wedding, then there was no parking for the people staying in the hotel side December 15, 2014
Rated 5.0 out of 5.0 by Would Stay Here Again... It was a very safe, comfortable place to stay. The only thing missing was upon check-in we weren't told about the evening cocktail reception and where the pool and gym were, and we couldn't find anything in our room showing these items either. December 13, 2014
Rated 4.0 out of 5.0 by great stay great hotel at a good location. While the staff didn't acknowledge my platinum status the service was great nonetheless. December 13, 2014
Rated 5.0 out of 5.0 by Great Stay... Very nice Stayed at this hotel for an overnight and was very pleased with the cleanliness of the room and the hotel. I have worked at other hotels in the area as a security officer and I have to say that this was the best one that I've seen or been in. The only complaint is that the coffee maker in the room had dust on it like it has not been used or dusted in quite some time and the coffee was not the best. I would highly recommend this hotel to Family and Friends. December 12, 2014
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