Rated 4.4 out of 5 by 119
Rated 3.0 out of 5.0 by alanlukyyz My Reservation was not honored
I checked in late with a confirmed reservation with King (booked with ihg.com). I would be fine if the staff at least told me that they made a mistake and/or running out of room. She just checked me in for two queen beds without explaining or apology. As a good member, this is the very first time for me.
August 17, 2014
Rated 5.0 out of 5.0 by 1ktm convenient. clean, comfortable
good night's sleep; good varitey breakfast; we had our breakfast outside on the paio; pool was nearby, indoors and sizeable.
August 17, 2014
Rated 5.0 out of 5.0 by fallingforihg Recognition for IHG Rewards and Great Staff
Was immediately satisfied with this stay based off front desk staff. It only got better from there...
1. Hotel was clean and had a great smell.
2. Upgrade to penthouse room
3. Breakfast was on par with standard HIE, but staff was attentive during meal.
4. Great value for greater Cleveland area
Overall, this was a great stay and I will be returning.
August 14, 2014
Rated 1.0 out of 5.0 by 4Chicago Bad Room
A fork lift was parked outside the window. The bathroom was dark and smelled bad. I had to keep the bathroom door closed to try to control the smell. The pillows smelled bad. After sleeping in the bed the itching was so bad a shower and lotion did not alleviate it. The only good experience during this stay was the fresh coffee and cookie.
August 12, 2014
Rated 5.0 out of 5.0 by Nedak Very nice stay
Room was clean and well kept. Spacious room. Public spaces were clean and welcoming. Staff were very nice and friendly.
August 7, 2014
Rated 5.0 out of 5.0 by flamingo64 Holiday Inn Express Mentor
A great hotel. Reasonable value for the price charged-a little higher than most, but excellent quality. Very friendly staff and nice rooms with good internet access, comfortable beds. Excellent complimentary breakfast. Close to attractions.
August 6, 2014
Rated 5.0 out of 5.0 by MikePC44 Over-exceeded our expectations
What a wonderful hotel. Staff were courteous and very accommodating. Rooms were large and very comfortable. Indoor pool was clean and enjoyed by our group. I would definitely stay at this location again !
August 2, 2014
Rated 5.0 out of 5.0 by ArtLady Perfect Stop on way to Niagra Falls
Very Pleased. Good Value. Very Clean. Helpful Staff. Stayed here on the way back and equally satisfied. Great Breakfast. Comfortable accommodations
July 28, 2014