Rated 4.5 out of 5 by 253
Rated 5.0 out of 5.0 by DanJr LaMalfa
I love LaMalfa. I stay there any time I am in the Mentor area. Facility and rooms are extremely clean and well cared for creating a very attractive place to stay. It's always quiet and you have a safe feeling when staying there.
A few small items could be attended to that would make the stay even better. The tubs don't drain all that well when you are showering so you are stand in a few inches of water. There are two sets of pillows. Some are marked firm and others soft. I really couldn't feel a difference regardless of how marked. I found them all to be very soft, which is a problem for me since I like a nice firm pillow. Lastly, the remotes do not seem to work well at changing the channel from the bed. I think the positioning of the receptor is set back on the top of the tv and doesn't seem to pick up the signal from the remote very well.
June 29, 2015
Rated 5.0 out of 5.0 great service
I have stayed with them for the past several years, I bring a group of 56 people to the area each tear. They go out of there way to get us booked and have everything ready when we arrive... This is so helpful.
June 23, 2015
Rated 1.0 out of 5.0 by petlover7645 stay
not so great. Very expensive for the poor room and service. not writing anymore. Will not be staying there again.
June 22, 2015
Rated 5.0 out of 5.0 by Grannyof9 New York
Our first stop on our trip to New York. Nice restful hotel.
June 21, 2015
Rated 2.0 out of 5.0 by OhioBallroom Poor Customer Service
This hotel has very poor customer service, which I mostly blame on my experience with the manager, Debora Neath. She is slow to respond, and even when she does, you can't trust that she has done what you asked. For example, I emailed to ask if we could hold 2 rooms in our block and then charge these 2 guests upon check-in. She said yes, but then our card was charged anyway. When asked to reverse the charges and get payment from the guests who should have been charged, she said there was nothing she could do. In my line of work, I've worked closely with many hotel managers and event consultants over the years and rarely come across managers and owners who are so rude, lazy, and unaccommodating. If you're planning an event at the LaMalfa Centre, you should think twice before booking a room block with this hotel. At our last event, they overbooked the hotel, moved our 19 year old music technician, who has probably never stayed in a hotel on his own, to the bridal suite penthouse, unbeknownst to us, and then charged a large amount for his late checkout. Normally, this would have been a much smaller charge for the type of room he was SUPPOSED to be in, which I would have been fine with. After all, it was his mistake for checking out late. This is where the laziness comes in... instead of trying everything possible to accommodate the bride & groom with the bridal suite they deserved and probably booked a year ago by a quick phone call to me or walking 20 steps to the room our event was in, they charged us a hefty fee and moved the bride and groom to a regular room. It's a shame we had such a bad experience with this hotel, especially because we have been customers in the past and had planned on returning for future events.
June 19, 2015
Rated 5.0 out of 5.0 by Mom2sportsboys Great Stay!
We stayed here for a baseball tournament in the area. The rooms were roomy and extremely clean, staff were very helpful, beds were comfortable.
June 18, 2015
Rated 5.0 out of 5.0 by Blackpearl Image Consulti Relaxing, comfortable, great beds!
Everything was great. The only thing I found was that the last guest was smoking..there was a 'no smoking sign' in the room.The smell hit me as soon as I opened the door. It was not loud, but enough to know smoking was taking place
June 17, 2015
Rated 5.0 out of 5.0 by Lazer Dad Thank you Maria
One of the best HIE hotels I have ever stayed at when you combine the facility, location and staff. The standard fare breakfast seemed way better and fresher than any other HIE breakfast and it was consistent over several days, not just a one time occurrence. Maria in the breakfast area is probably this facility's greatest asset with her constant smile and just the right amount of conversation.
June 16, 2015