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Rated 4.5 out of 5 by 255 reviewers.
Rated 5.0 out of 5.0 by Nice Place No problems at this location. Great breakfast. Big pool at a temperature you can swim in. Fitness room also met my needs. I would certainly stay here again. July 4, 2015
Rated 5.0 out of 5.0 by Fantastic Hotel! This hotel was the best Holiday Inn that we have stayed in and we have stayed at many. Right from the beginning, the front desk receptionist was friendly and helpful with giving us ideas for things to do in Mentor. The room was spacious and very clean. The beds were comfortable and had great pillows. The pool was amazing and very enjoyable. The water was warm and the pool was a good size to really swim and have fun. The free breakfast was delicious and offered a great variety. The staff member at the breakfast area was helpful, pleasant, and always asking if we needed anything more. She was great! July 1, 2015
Rated 5.0 out of 5.0 by LaMalfa I love LaMalfa. I stay there any time I am in the Mentor area. Facility and rooms are extremely clean and well cared for creating a very attractive place to stay. It's always quiet and you have a safe feeling when staying there. A few small items could be attended to that would make the stay even better. The tubs don't drain all that well when you are showering so you are stand in a few inches of water. There are two sets of pillows. Some are marked firm and others soft. I really couldn't feel a difference regardless of how marked. I found them all to be very soft, which is a problem for me since I like a nice firm pillow. Lastly, the remotes do not seem to work well at changing the channel from the bed. I think the positioning of the receptor is set back on the top of the tv and doesn't seem to pick up the signal from the remote very well. June 29, 2015
Rated 5.0 out of 5.0 great service I have stayed with them for the past several years, I bring a group of 56 people to the area each tear. They go out of there way to get us booked and have everything ready when we arrive... This is so helpful. June 23, 2015
Rated 1.0 out of 5.0 by stay not so great. Very expensive for the poor room and service. not writing anymore. Will not be staying there again. June 22, 2015
Rated 5.0 out of 5.0 by New York Our first stop on our trip to New York. Nice restful hotel. June 21, 2015
Rated 2.0 out of 5.0 by Poor Customer Service This hotel has very poor customer service, which I mostly blame on my experience with the manager, Debora Neath. She is slow to respond, and even when she does, you can't trust that she has done what you asked. For example, I emailed to ask if we could hold 2 rooms in our block and then charge these 2 guests upon check-in. She said yes, but then our card was charged anyway. When asked to reverse the charges and get payment from the guests who should have been charged, she said there was nothing she could do. In my line of work, I've worked closely with many hotel managers and event consultants over the years and rarely come across managers and owners who are so rude, lazy, and unaccommodating. If you're planning an event at the LaMalfa Centre, you should think twice before booking a room block with this hotel. At our last event, they overbooked the hotel, moved our 19 year old music technician, who has probably never stayed in a hotel on his own, to the bridal suite penthouse, unbeknownst to us, and then charged a large amount for his late checkout. Normally, this would have been a much smaller charge for the type of room he was SUPPOSED to be in, which I would have been fine with. After all, it was his mistake for checking out late. This is where the laziness comes in... instead of trying everything possible to accommodate the bride & groom with the bridal suite they deserved and probably booked a year ago by a quick phone call to me or walking 20 steps to the room our event was in, they charged us a hefty fee and moved the bride and groom to a regular room. It's a shame we had such a bad experience with this hotel, especially because we have been customers in the past and had planned on returning for future events. June 19, 2015
Rated 5.0 out of 5.0 by Great Stay! We stayed here for a baseball tournament in the area. The rooms were roomy and extremely clean, staff were very helpful, beds were comfortable. June 18, 2015
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