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Rated 4.4 out of 5 by 137 reviewers.
Rated 5.0 out of 5.0 by weekend over all good. need more hot food selection. need decent towels in pool area. June 29, 2014
Rated 5.0 out of 5.0 by Everything was top notch-everyone made you feel welcome. We always stay at Holiday Inn Expresses but this one topped them all. We attended a wedding and it was so very nice to have everything at one place. June 24, 2014
Rated 5.0 out of 5.0 by Great location Was a prefect location for my traveling needs in the area. Close to major highways. easy access. Close to a number of good restaurants as well. June 24, 2014
Rated 5.0 out of 5.0 by Large roomy comfortable rooms The rooms were large, clean and the beds comfortable. The staff was very friendly and the breakfast was delicious. Thanks for a wonderful stay. June 20, 2014
Rated 5.0 out of 5.0 by Far better than expected This is not your usual Holiday Inn Express. It is connected to a conference center and as such it is set up for meetings and events. I found the staff and facilities were completely professional. I was impressed with the room and the high quality mattress. This was the best Holiday inn Express stay in my experience wight e chain. June 19, 2014
Rated 5.0 out of 5.0 by Courteous employees and clean room The staff all know me by name and are very helpful. The rooms are very clean and crisp. June 14, 2014
Rated 5.0 out of 5.0 by Comfortable stay and welcoming staff The hotel was chosen due to location as midway point in travel. However, I wish I had more time at the place. I recommend staying here if visiting the area and will be back. The beds and rooms are comfortable and relaxing. The pool is huge. The staff are friendly and fun. June 12, 2014
Rated 5.0 out of 5.0 by Nice Hotel This is a nice hotel and I stay here even though it's a few miles away from I-90. June 11, 2014
Rated 5.0 out of 5.0 by When in Mentor ... Stay here! Reception personnel a bit under-enthusiastic. Received spacious king "suite" - with somewhat unusual configuration. Nice sofa, but no coffee table. TV mounted high up, needed to be cranked into extreme angle to view from bed. Awesome shower set-up, spot less, curved curtain. Fridge with ice shelf and a microwave. Excellent breakfast (several hot food choices) with real china, glass ware and metal flatware. Quite the treat versus the usual Styrofoam feasts. Several restaurants in walking distance. Definitely an above average HIE June 8, 2014
Rated 5.0 out of 5.0 by Great Experience Was here for our 50th Class reunion. Stayed 4 nights and was very comfortable in room. The room was very clean, mattress and pillows comfortable. The staff was wonderful. June 5, 2014
Rated 5.0 out of 5.0 by Great Choice - Location, Room, Service. This location has what all locations should have but too often don't - Clean comfotable rooms, attention to detail, courteous staff, access to a variety of decent restaurants, shops and activities, and ease of access to major travel routes.. June 2, 2014
Rated 1.0 out of 5.0 by Noisy Hotel when parties are going on Service leaves a lot to be desired. The breakfast staff was overwhelmed and out of stock on many items. No General Manager on staff to lodge my complaints to. May 30, 2014
Rated 5.0 out of 5.0 by Very comfortable A roomy room and mostly quiet. I especially liked the guest laundry for my working trip. May 21, 2014
Rated 5.0 out of 5.0 Best holiday in express Great place to stay. I love it and highly recomend it May 18, 2014
Rated 5.0 out of 5.0 by good medium priced hotel This is a good medium priced hotel with typical free hot breakfast. The managers reception on weekday nights is a good way to relax, drink and snack at low cost. Rooms are clean. Hotel is close to highway and a wide variety of food. I stay at this property frequently and will do so in the future. May 13, 2014
Rated 5.0 out of 5.0 by Great hospitality from everyone The people went out of their way to make me feel at home. May 12, 2014
Rated 5.0 out of 5.0 by New improvements strengthen the already great hotel The new cable TV system gave sharp pictures and many more channels. Outstanding!! Fresh bananas every day! Thanks!! May 12, 2014
Rated 5.0 out of 5.0 by Suite Review Be aware in some suites the clean up area with bath sink is open to the room. Lights from this area may bother someone in the bed who is sleeping. Bath tub and shower plus toilet have a door for privacy. May 7, 2014
Rated 4.0 out of 5.0 by Ken S. I think the room was great. You need to update your TV listings in the room as it doesn't match the channels on the TV April 28, 2014
Rated 4.0 out of 5.0 by Reservation Experience We have stayed at this hotel 6 or 7 times in the past to attend an annual fund raising event each Spring. This year when we called to reserve a room from the block of rooms set aside for the event we couldn't because we had missed the deadline. Our mail had been held while we traveled and we called when we opened the invitation to the event. We talked to the hotel GM who seemed indifferent to the situation and offered a rate $20 to $30 per night above the block rate ..take it or leave it. Fortunately we ended up working with Tairi at the hotel who made the extra effort to obtain the block rate for us. She was courteous, professional and understanding of our situation quite unlike the GM. She is a great person to have on staff and made our stay even better than usual. April 25, 2014
Rated 4.0 out of 5.0 by Clean room Room was clean and staff was polite this time. The most annoying thing was having to keep updating the internet password every hour. Why? Very annoying. April 23, 2014
Rated 3.0 out of 5.0 by Clean rooms and comfortable bed Overall a pleasant stay but the front desk staff could be a little more polite. It appeared that I was putting them out when I needed something and when I approached them to extend my stay. April 10, 2014
Rated 5.0 out of 5.0 by Beautiful Room I was upgraded to the Bridal Suite. Beautiful room. The hotel overall would be among the best Holiday Inn Expresses I have seen worldwide. Thank you for a short but memorable visit. I would gladly stay in this hotel again, hopefully next time for a slightly longer stay. March 30, 2014
Rated 1.0 out of 5.0 by Power Outage, outside of hotel staff's control, their response to it unacceptable. This is the first time I stayed at this property. While the city wide power outage was certainly outside of the staff's control, they did not respond to it very well. I went back on Monday to get a receipt for my stay (Checked out on Sunday by turning in keys). Neither Sunday, nor Monday was any future discount, our current discount offered. The staff was in a daze and not very informative of anything that could be done. An establishment's ability to provide customer service in ANY type of circumstance demonstrates their true ability to provide customer service. They did have coffee and continental breakfast provided, but it wasn't until we were walking out the door that it was mentioned. Had the front desk asked if there was anything they could do, or proactively offered a breakfast voucher, or future stay voucher, it might've made it tolerable. (You saved money by not having any electricity, hot water) We paid full price. A small gesture would've gone a long way. (I even waited a few weeks before posting this review, thinking that perhaps the hotel would've contacted us in follow up). NOw, THAT would have been good customer service! My recommendation, get some crisis management customer service training. It would've made a world of difference in an unfortunate situation for Hotel and Guests. March 24, 2014
Rated 3.0 out of 5.0 by Power Outage We too, stayed at this property on March 1 the evening of the citywide power outage. Obviously this was not the fault of the hotel. They did all that they could with the situation they were faced with in my opinion. The staff even went to a nearby convinence store that had power to buy hot coffee (in large quantities) for those who desired it in the morning. They were very apologetic to everyone that I saw in the lobby. However, I do wish I would have inquired if there was any credit being offered due to the lost amenities I paid for. Overall this manager and staff should be commended for their professionalism during a dark and very cold winter morning. We WILL be staying here again in April. Great job HIE Mentor! March 22, 2014
Rated 5.0 out of 5.0 by Awesome rooms The best value of a hotel I have ever stayed in. I travel a lot and I'm very seldom surprised like this. March 16, 2014
Rated 2.0 out of 5.0 by Power Outage We appreciate that the power outage was not the fault of the company. Flash lights were available, but nothing else. It was surprising that the hotel didn't have a generator. No compensation was offered for the lack of a morning shower, heat, light, power, supplies, cleaning services and breakfast. Nothing was even mentioned. We needed to ask for information. We expected something to be said, an apology and/or a credit. The above ratings would have been much higher had the outage not occurred. Other stays at this property have been most enjoyable. March 13, 2014
Rated 4.0 out of 5.0 by The upmost professionalism We traveled to this hotel for the NAIA National Track and Field competition. Upon checking in to the hotel, I found our room to be very comfortable and clean. The pool and fitness room were awesome. During the night, the hotel lost power and continued through the morning. This was very inconvenient due to the plans that we had and the 3 children I brought with me. No hot breakfast, no lights, etc. I was highly disappointed that we were unable to use the amenities that we were paying for. Upon checking out of the hotel, I mentioned a discounted rate due to the inconvenience. They assured me they would give me a call and took down my name and number. I didn't really think they would. But within 2 hours, the manager called, gave her sincere apologies and let me know that I would be receiving a $50 check in the mail. Well today, I received that check (4 days later). I am not only impressed with this hotel from the physical qualities but also the integrity of its staff! Very rare. We will definitely stay again. Thank you! March 13, 2014
Rated 1.0 out of 5.0 Terrible Service Bathtub had hair and some black pebbles inside it which caused us to clean it first before we used it. We were placed in a room outside the vending machines and right beside the pool area where we weren't originally placed. Management placed us there to accommodate another family that was there for the same reason we were there. I didn't sleep all night long because of the noise from the pool which allegedly closed at 11pm. There were kids running up and down the halls all night long and the vending machines were constantly being used. Even with the television up all the way, the noise level was high. I didn't sleep all night long. I made an official complaint and was told i would be contacted within 2 days but that was 4 days ago. Not worth the money and/or the points used to stay here. February 26, 2014
Rated 4.0 out of 5.0 by TV and pillows This was the first time we stayed at a Holiday Inn Express. We usually travel with our dogs so we have to find "pet friendly" hotels. Since we were by ourselves we decided to try out the Holiday Inn Express. Everything was great. We used the workout room one morning and ate breakfast at the hotel each morning too. The only thing that we didn't like was the room we booked didn't have a TV at the foot of the bed like most hotels. They only had one in a separate part of the room in front of a couch. So we had to pay $10 more for each night ( we were there 2 nights) to get a TV at the foot of the bed. Also the pillows were too soft. We like pillow where your head doesn't sink into them. Other than that, it was fine. February 26, 2014
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