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Rated 4.4 out of 5 by 139 reviewers.
Rated 4.0 out of 5.0 by confortable and high class Great stay for the price. 2nd time I have stayed here. However, they forgot to give me the reward points both times.........However, this isn't the only Holiday Inn that forgets to do this. Never get the points approx 70% of the time at any Holiday Inn......... July 29, 2013
Rated 2.0 out of 5.0 by Less than average Stayed in two queen standard suite. The first room we were put in we immediately moved due to an extremely loud bathroom fan. Liken it to a turbo prop plane. The next room was a little better, but overall the bathroom fan was too loud. So if you share a room with someone that needs the bath in the early morning or during the night, expect to be awaken. The room layout is bad too. The AC is not enough to cover the entire room. Breakfast is served until 9:30am only (would recommend changing to 11:00) and background music piped into the hallways will wake you up. Cleaning staff is very good, but at inconvenient times. Actually left early because we were not relaxed. July 24, 2013
Rated 4.0 out of 5.0 by Great staff, they all know me by name The rooms are very spacious, they all know me by name when I walk in the door. July 18, 2013
Rated 3.0 out of 5.0 by Huge swimming pool, quiet rooms For my kids, the swimming pool was the huge draw. It is enormous; HOWEVER, the bottom of the swimming pool (and possibly the sides) were like sandpaper on my kids' feet and hands. Both nights we stayed, my son had cuts on his feet that had to be bandaged. The second night, we put socks on his feet, hoping to stop the cuts, but the socks just got a huge hole in the toe and still cut his foot. The rooms were very quiet though, as we could not hear our neighbors at all. The workout room was small, but since no one else was in it, it was large enough for me. Would be nice to have a fan in the room though. July 15, 2013
Rated 4.0 out of 5.0 by Great Room .... Where's the Staff? The room could not have been any nicer. Clean and very comfortable. The hallway and stairway was very clean and the staff cleaning was friendly. Now let's talk about the Operator. What Operator? I tried several times to find out what room my sisters were in only to have no one answer the Operator line. Would I recommend; most definitely. We have stayed previously in the years past and will do so next year when visiting the family. July 13, 2013
Rated 5.0 out of 5.0 by All agree, the best Holiday Inn Express in Northeast Ohio While setting at breakfast I overhead several of the guest talking on how nice the accommodation were. The comments being made were related to the room sizes, hostility, and the quality of the breakfast. Don't look any further, Stay here. July 3, 2013
Rated 5.0 out of 5.0 by Very good hotel & service, poor access. The service was excellent, staff was friendly, breakfast was very good, all areas of hotel were clean & neat, the room was comfortable. The only negative was road access to & from the parking lot. There is only one entrance/exit area and traffic flow makes it nearly impossible to turn left when leaving. The nearest highway was under construction, and depending on the direction you are traveling, you may need to take a 5 to 6 mile detour to get to the single access road. Hopefully the construction won't take too long to complete. Even so, a traffic signal should be installed near the entrance/exit or better yet, another entrance/exit built on the other side of the hotel lot. June 30, 2013
Rated 5.0 out of 5.0 by Great place to stay We stayed here to go to the Rock and Roll Hall of Fame in Cleveland. It is less than a half hour away, a quick and easy drive into Cleveland. Its a beautiful hotel connected to a very nice conference/party/wedding facility. Lots of restaurants within walking distance. It has a small cocktail bar that is open limited hours. The pool is really nice, one of the nicest I have seen in a hotel. June 28, 2013
Rated 5.0 out of 5.0 by Recomended Its where I stay once a month in Mentor Ohio. Close to everything, reasonably priced, quiet and lots of parking. June 20, 2013
Rated 4.0 out of 5.0 by All good except kitchen staff It was Friday morning around 8:00 am. The kitchen lady was sweeping the floors, pulling out tables and chairs, dragging them back across the floor. It was so loud we couldn't hear the tv let alone carry on a conversation. June 17, 2013
Rated 4.0 out of 5.0 by Comfortable bed, service was very good! We had a handicap assessable room due to my mother being handicapped. The door keys give lots of trouble... They do not open doors very well. The room we got could use a new desk chair. Also it could use better lighting in the bathroom, especially near the mirror. It had one ceiling fan light... That was all it had! Needed more counter space in the bathroom as well. There was no counter space to place to set your stuff down... The service was wonderful though! June 11, 2013
Rated 5.0 out of 5.0 by Nice people, clean rooms - relaxing I have traveled a lot for business and this is the BEST place I have ever stayed. The staff if friendly and treat me like family. They even help me find a good place to eat when I ask. The rates are VERY reasonable. The rooms are VERY clean. June 5, 2013
Rated 5.0 out of 5.0 by Comtemporary hotel with good service Helpful staff. Clean, comfortable rooms at a good price. I would recommend and stay there the next time we are visiting relatives in Mentor May 30, 2013
Rated 5.0 out of 5.0 by Clean, Comfortable, Great Staff This is a great Holiday Inn Express. Many restaurant choices near by. When we arrived we were told they had over booked and we were upgraded to a very beautiful suite. (This never happens to us!!) We were in our glory. The room was clean. The bed was so comfy I didn't want to get up in the morning. The staff at the desk, in the halls cleaning and at breakfast were very helpful and nice. We will def stay at this Holiday Inn Express again when we are back in the area. I highly recommend :) May 16, 2013
Rated 5.0 out of 5.0 by A Home Away From Home Dear Debora - Thank you for a wonderful stay! You and your staff did a fantastic job of making me feel not only welcome and appreciated, but went out of your way in giving us a “home away from home” feeling! And although I do not look forward to spending another nine weeks away from my family and home, I know I have a special place to come when that time arrives. Your hospitality and kindness are truly appreciated!! May 13, 2013
Rated 5.0 out of 5.0 by Cleveland visit Great stay every time at this property. Staff very friendly and helpful, check in fast. Room was very comfortable and quiet. Would recommend this property, and will stay agin when I am in town. April 28, 2013
Rated 5.0 out of 5.0 by Very nice hotel and very clean I enjoyed my stay at this hotel. Clean ,comfortable and nicely decorated. The evening reception is a very nice touch and the staff was very friendly. A good value for the price. Did not use the pool but it was a very nice size pool and well kept. April 28, 2013
Rated 4.0 out of 5.0 by Mostly great experience The facilities are so terrific that we actually wanted to stay another night after we experienced the room. Unfortunately, you were booked so that wasn't possible. We had only three issues with your hotel: 1) Getting there, with construction on the bridge and an entrance that required us to do a U-turn to use; 2) Front desk clerk so unfamiliar with the area that she couldn't make any restaurant suggestions or provide directions; and 3) During the reservation process, we were bounced from your hotel to the national reservation number back to the hotel only to be told that your advertised senior rate was unavailable. This was several weeks before our stay and we are Priority Club members. On the plus side, the room was large and clean and had plenty of outlets. The shower needed a bath mat or something on the bottom of the tub to make it less slippery, but we loved the separate sink area and the bar sink in the area with the refrigerator and microwave. We would definitely stay here again -- especially if your advertised senior rates are actually available. April 11, 2013
Rated 1.0 out of 5.0 by ranger park Had the misfortune of staying in this hotel 10 nights, Don't bother being a club member as they do not care,( Gold Elite Member), When I checked in was given a room on the bottom floor not the Club Floor. the Cookies up front were store bought and hard , not the fresh ones i get at other holiday inn express's, the front desk staff could not answer even the simple questions about what to see in the area. The coffee on check out was cold in the front desk area . this could be a good place but lack of training in customer servce is the standard. And the trash truck is your 5am wake up . April 1, 2013
Rated 5.0 out of 5.0 by Comfortable and clean room. Rooms are very clean every stay. Staff is very friendly and professional. April 1, 2013
Rated 5.0 out of 5.0 by Great Hospitality This is the nicest Holiday Inn Express I've ever stayed at. The breakfast area has zero plastic services settings. Porcelain bowls, and plates, and real spoons, forks and knifes. One would think they were at a full service hotel. Quite and clean. When in Mentor this is the place to stay. March 21, 2013
Rated 5.0 out of 5.0 by Good Value and comfort This is a very comfortable room and very upnto date. I enjoyed everything except the breakfast choices. But in saying that the cinamon roll was the best of all. March 18, 2013
Rated 2.0 out of 5.0 by 28 night stay Here on a company training trip 28 nights , was in a hanicap room right next to the lift for upstairs noise all night, when I asked for a different room , at first i was told that they were full but check back later, tryed again to move rooms do to the trash truck at 5am each morning dumping right outside my window, this time i was told that because my company booked the room i could not move . Each time i checked with the front desk I was told something different if not out right lies, to add insult to this they offered to move me on the last 4 days of my trip only if i would pay more for the new room. this came from the manager on duty. They was never any effort to find me a Gold member a better room as i saw many rooms over my stay that changed over people many times. I do not feel that the staff of the hotel really cares about there guests. March 16, 2013
Rated 5.0 out of 5.0 by Great spot! Clean, comfortable, close to restaurants, priced right Thank you! March 14, 2013
Rated 2.0 out of 5.0 by disappointed with visit We've stayed before with better service and attention to detail. Maybe an off week/weekend visit. I don't know but it seemed from the time we stayed until we left one thing or another was a bother. First, and finally, a receptionist asked if I would like to join their Priority Club. O'course I would, as we've been going there for about 3-4 years now and surely we could of used it by now. She said she'd bring up to room our application information , which she did not. I had to go down and get. Our room temperature could not be regulated. Stayed the same temperature, which was to cool for winter weather. The breakfast food was not warm enough. Lastly, the card key kept not working, on outside door or our room. Very inconvenient since our room was on the second floor. So, with all these annoyances and expensive locked-in-price, I will have to think twice about going here again. March 9, 2013
Rated 2.0 out of 5.0 by Bad Treatment of Priority Members If you are a priority member this hotel does not recognize you as such. Most Holiday Inns gives their members a welcome package or some sort of gratitude for member priority. This hotel is welcome, here is your key, pay your bill. Give rooms to families with small kids on top floor where they run up and down the halls and singles on the lower level. If it wasn't for the job I wouldn't stay at this hotel ever again. March 5, 2013
Rated 5.0 out of 5.0 by wonderful service and staff Beautiful hotel, large rooms, and the beds were comfortable and had no trouble falling asleep. I definitely plan on returning the next time I am in this area for business. February 10, 2013
Rated 4.0 out of 5.0 by Light it UP The hotel entrance from the street is in darkness ! Why ? Extremely difficult to find the entrance ! Why ? February 3, 2013
Rated 5.0 out of 5.0 by Spacious rooms reasonable price This hotel surprised me for a Holiday Inn, I expect decent but this place was immaculate inside, the staff and the breakfast were great. Debora was a great help in setting up the reservation. I would definitely stay here again. They even had a lounge set up for the business travelers after work. Thanks! January 27, 2013
Rated 5.0 out of 5.0 by another great stay As always I enjoy staying at Lamalfa Conf Centre. I will continue to stay here as long as it continues to be as nice as it has been. January 27, 2013
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