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Rated 4.3 out of 5 by 106 reviewers.
Rated 5.0 out of 5.0 by The best service staff in the industry. I have been staying at this hotel for at least 9 years and wouldn't stay at another HOTEL if they were full. I would and have rearranged my schedule for the next week in order to stay at this hotel. They have the best and most well kept hotel in the industry. The General Manager and her staff are SECOND TO NONE!!!! The owners always make it a point to come by and say hello every night around check in time. They deserve any and every award that's available from Holiday Inn that has to do with TAKEING CARE OF CUSTOMERS. I make this statement because that's what I do for a living is to TEACH AND REMIND EMPLOYEES HOW TO TAKE CARE OF CUSTOMERS so that they return because of the great experience they enjoyed. January 3, 2013
Rated 5.0 out of 5.0 by If Hospitality is important--Mentor HI is your place If you want to experience a staff who makes one feel like royalty, go to the Mentor, Holiday Inn. Not a bad thing to say about the place. (A little tricky to turn into, be careful), but definately worth the challange. Some of the friendliest people you'll ever meet. Thanks! November 25, 2012
Rated 5.0 out of 5.0 by Super Clean! I stay at this Hotel because it is the most convienient & the cleanest in the area! The breakfast is wonderful and you get REAL plates & silverware. Thank you to a great staff! November 18, 2012
Rated 5.0 out of 5.0 by Consistent, Clean, and Friendly. This was the second time that we stayed here for a visit to Cleveland. Even though a large wedding party was checking in at the time we arrived and it took a few minutes to get attended to, the staff is always professional, friendly, and courteous. Rooms are SUPER CLEAN and has many amenities to offer such as indoor swimming pool. Kid friendly and close to several eateries that are within walking distance. Young lady at front desk was not sure about different restaurants nearby, but she admitted that she was not familiar with the immediate area. Information book in room could be updated, but that is about the only area that they fell short. We would definitely stay here again when coming to the Cleveland area. November 4, 2012
Rated 5.0 out of 5.0 by Fantastic It was one of the best Holiday Inn I ever stayed. The next time to in your area i wll stay in your hotel. The receptionist was great person. They treated me like a King. October 15, 2012
Rated 5.0 out of 5.0 by Very Nice This was an exceptional stay. I found the facility very functional, clean and above all, a cordial staff. Thank you. October 9, 2012
Rated 5.0 out of 5.0 by Great service I stay here once a week and couldn't ask for cleaner rooms or more friendly staff the front desk girls are amazing October 6, 2012
Rated 4.0 out of 5.0 by Bad layout! Entrance was on the side, not in front. Breakfast was at the back of the hotel no where near the desk. Rooms had an odd layout also. October 6, 2012
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