Rated 4.0 out of 5 by 74
Rated 4.0 out of 5.0 by renman Great Staff! Awesome Shower
I got a kick out of the desk lady telling me I last stayed there in Aug 2008 and they weren't expecting me yet ! To a person, the staff is courteous and friendly.
Loved the silky soft water and fantastic water pressure. Made me want to stay in the shower much longer than I had time for.
Great breakfast choices. It was fun playing with the pancake machine. Appreciated the sugar-free syrup being available.
May 22, 2014
Rated 3.0 out of 5.0 by MD2020 Average
Upon my arrival I had to walk through a cloud of smoke from the smokers standing right at the entrance under the small roof due to the rain. I had no internet access for 90% of my two night stay. The clerk at the front desk said she didn't know what I should do. When I finally got a number for tech support, 3 calls, 3 technicians and 3 to 4 hours later I still had no access. I didn't hear one thing from the hotel staff itself. This is not what I am use to from Holiday Inn Express.
May 20, 2014
Rated 3.0 out of 5.0 by the one Staff
Staff was very kind . Helpful find dinner spots that suited our needs and desires. Quick check in and out.
May 9, 2014
Rated 5.0 out of 5.0 by Mike3 az Gret place to stay, very friendly staff
This is a great olace to stay, I wouldn't go out and perform brain surgery after a stay at this location, but it is well worth the money. Clean rooms and a very knowledgeable staff make this a place to be when in the middletown area.
April 27, 2014
Rated 3.0 out of 5.0 by Jennipat Just okay in a pinch
Hotel badly needs updating. Extremely low counter in bathroom. Bathroom walls looked dirty
April 1, 2014
Rated 3.0 out of 5.0 by AVEngineer Nice hotel but its dated
Hotel is showing its age. Could use a few more power plugs near the work desk and wired network.
March 16, 2014
Rated 4.0 out of 5.0 by ****James**** Great location and staff
My second time staying at this Holiday Inn Express,, Very convenient location, nearby there are are a variety of eateries as well as some shopping, The motel itself is clean and the staff is very cordial.. I would stay there anytime..
March 11, 2014
Rated 2.0 out of 5.0 by Chrispa Beds
I arrived late and there was a large crew (employees/contractors) milling around and complaining. It took about five minutes to be waited on at the desk as no one was attending to it. When the lady did come up she was frustrated and did not mention my platinum status. When I asked for a complimentary bottle water she looked so confused and stated that they did not have any. I walked to the elevator and the halls were filled with mattresses; seemed like they were being switched out. At this point I put my baggage in the room and decided to get a snack from the vending machine and go to bed. Went downstairs and vending machine was empty with a note stating thank you for the business and another company would be taking over. I have stayed here before and it was satisfactory but I will probably pick another local property on my next trip.
March 8, 2014
Rated 2.0 out of 5.0 by goldmatters? Up date needed.
Hotel needs update. The heater was hard to regulate. Dirty socks found in the corner, which tells me the room was not vacuumed thoroughly after the last guest. The business center is placed near front door; this can be very distracting. On a positive note, the person at the front desk was friendly.
February 28, 2014
Rated 5.0 out of 5.0 by Mjoyce Very friendly and clean
We stayed at this Holiday Inn Express on the last night of our vacation. It was 7:00pm when we checked in and raining. The desk clerk that checked us in was very nice and friendly, her name was Theresa. She should be a very valued employee! After being on the road all day it is very refreshing to be treated so kindly. Our room was clean and relaxing. Breakfast was wonderful.
January 19, 2014
Rated 5.0 out of 5.0 by Slader12345 Nice Hotel and friendly Staff
At the end of a long drive it was great to arrive at this very good hotel. The staff were great especially the breakfast lady who was so friendly. The hot tub and pool were wonderful. Will stay here again.
January 3, 2014
Rated 3.0 out of 5.0 by katzville3 Okay
This property compared to the others that I have visited was just okay. I would recommend it but you need to some updates.
December 16, 2013
Rated 5.0 out of 5.0 by ladydi62 Comfortable stop over
On our travels to Michigan we stopped at this facility and found it to be comfortable, friendly and accommodating. We were not greeted as platinum members and there was no special treat we usually get at other facilities like a bottle of water, snack or chocolate, but the desk clerk was very friendly. Would recommend this facility to others.
December 3, 2013
Rated 3.0 out of 5.0 by PWWW Friendly checkin...but???
Priority member....and our 12th visit to this particular
Holiday express...you might think I would warrent at
least a bottle of water.......nada..nothing...zip...zero.
Not even a mention of the game standing next to me.
She did not even know if room was facing front or back.
I was just handed checkin sheet..asked to sign and hand
over credit card. But got a smile and a thanks. 3 min. tops.
November 24, 2013
Rated 5.0 out of 5.0 by Ontheroadagain74 Great Hotel
Had a great stay, room was clean and comfortable. Front desk, breakfast woman, and the woman cleaning my room were all amazingly friendly!
November 22, 2013
Rated 4.0 out of 5.0 by brisketking Good value and a good breakfast!
The bed was great, the price was right and the breakfast just beat the other chains that I usually stay at.
November 12, 2013
Rated 5.0 out of 5.0 by WorknTravel101 Friendly and Convenient
I was greeted warmly on my arrival. The room was very comfy as had all the usual amenities. Had I the time, the pool was indoors and there was a rec room to stay fit. Gladly recommend to all around Middletown.
November 4, 2013
Rated 5.0 out of 5.0 by Charity5 Good service and great Location.
I stayed here for work and the hotel is in a great location and within walking distance to restaurants.
November 4, 2013
Rated 4.0 out of 5.0 by JimM55 Comfortable
Normally stay at the Holiday Inn couple exits down. I was surprised when I had to stay here. It is a good second choice.
October 27, 2013
Rated 3.0 out of 5.0 by Whatevz Little run-down; unprofessional staff
I've stayed at a lot of IHG properties (mainly HIE's) and this one is not at the top of my list. The parking lot was very small/tight. The rooms had a very musty smell to them. Their furniture was obviously second-rate. Like most hotels have additional plug-ins at the base of their lamps; these didn't.
Aside from that, their staff was not exactly efficient and neither were they professional. It took me about 10 minutes to check in and no one else was even in the lobby. One lady was on the phone with a guy who wanted to make a reservation and although the lady wasn't rude to me, she continued to just stay on the phone. A second lady walked in and was in no rush to help me check in. In fact, we hadda wait for the computer to be turned on. Yes, the computer was not turned on and it was in the middle of the day. Then the 1st lady got off the phone and helped her checked me in. There was checking slips of paper to make sure rooms were cleaned (this was after check-in time, mind you) and then there was conversation going on between the difference in responsibilities of one shift and the next between the two ladies. The 2nd lady had stains/winkles on her shirt and was not wearing her sash (as pointed out by the first lady). I just wanted to check-in and be done. I didn't need the extra side show. They weren't rude, but they weren't professional.
Later that night I noticed two hotel employees were smoking outside and didn't help a customer in the lobby until after it was pointed out to them. At least one of the individuals smoking was supposed to be working the front desk.
I think they could do better at training their employees and express the importance of appearance. They should also give a good clean down of the rooms to get rid of that musty smell.
October 21, 2013
Rated 5.0 out of 5.0 by Aaron6464 Very nice front desk staff
The front desk staff is always awesome when we stay here. I love the plinko board and the candy!!!! Teresa and Jessica are the best!!!!
October 19, 2013
Rated 2.0 out of 5.0 Just "ok"
I usually like Holiday Inn Express but this one was a little rough for us. I think it was, mostly, because of the room location #room 107#. It was across from an ice machine that leaked water all night like a nice little babbling stream. It was also across from the breakfast area in the lobby and two drunk guys yelling a conversation kept us up most of the night until I walked out into the hall in my pajamas and asked them to be quiet. I kept hoping the front desk would say something to them since they were within eye and ear shot of them. The room was run down, as well, for a Holiday Inn. The door handle was loose in the bathroom, which was kind of janky. All and all not the best experience.
October 18, 2013
Rated 5.0 out of 5.0 by jobobhudson01 Nice place to stay
This a very clean and well located to the interstate and places to eat. I stay for work and it is always clean and quiet. The hotel staff go the extra mile to help with anything you need
October 14, 2013
Rated 5.0 out of 5.0 by RobHbrk Loved it
Excellent hotel. Everyone is so helpful, the room was clean. Thanks!
October 10, 2013
Rated 4.0 out of 5.0 by Zoonie nice bed, average breakfast, great staff!
Great location not far from MU, able to travel there in about 30 minutes, worth the short drive and the cost savings. Would definitely stay here again!
October 9, 2013
Rated 3.0 out of 5.0 by Angie1976 Pobre Servicio en Objetos olvidados en la habitacion
Sin ayuda para objetos olvidados en la habitacion, hize 3 llamadas durante los 3 dias siguientes a mi salida y al final me dijeron que fueron a la habitcion y no encontraron nada.
August 30, 2013
Rated 1.0 out of 5.0 by RPA1 Terrible
One of the worst HIX we have stayed in - definitely not clean!
August 26, 2013
Rated 3.0 out of 5.0 by MichiganBob222 Getting old
The pop/water vending machine was inop for several days - we did not see it work. There was no pop or water in the rooms and only one pop/water vending machine. If you complained, the front desk gave you one water. Wasn't quite what I expected for a H.I. Express at over a hundred per night.
Rooms are getting old and out dated. There was only two available plugs in the room for our use. We had to unplug the alarm clock and the microwave in order to plug in what we needed.
First night, when we checked in, we got the last parking spot at the Holiday Inn. I suspect some guests had to park elsewhere.
Bed had only sheet and a heavy comforter. It was impossible to sleep without sweating or freezing. I think they forgot to change the blankets after winter.
August 20, 2013
Rated 5.0 out of 5.0 by jeangoodsprings very comfortable
A very happy hotel--good warm cookies in the evening and iduring
the day large container of ice water. very convenient location, and very comfortable beds.
August 17, 2013
Rated 5.0 out of 5.0 by Bigchief1 able to relax
Due to the extreme loud guest in and out of the room next to us we werre not able to relax. We had to report the disturbance twice and my wife call the genral manger due to the phone was not working in the room. I think more agressive action is required when there are unruley guest in the hotel and should be asked to leave and should be a regulation no parties and limit the number of outside guest that should be allowed to visit.
August 13, 2013