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Rated 4.1 out of 5 by 87 reviewers.
Rated 3.0 out of 5.0 by Sadly, not impressed... We found the staff here to be either great or severely lacking depending on the hour. On multiple occasions, they were sitting right outside the main door to the hotel smoking and drinking. One night, one female staff member yelled to a non-staff member that he needed to take her out for a drink. Not exactly what I wanted to explain to my 9yr old when we reached our room. The housekeeping needs some attention as well. We carried food from the buffet up to our room, the trays and food were left in our room by housekeeping. I took them back downstairs and disposed of them. This happened on a couple of occasions. If I called down with a specific concern or need, the staff were very helpful. It's the other times that need attention. August 7, 2014
Rated 4.0 out of 5.0 by The Best Sleep I've Had in Ages! One of the main reasons I always stay at a HIE is the bedding, I don't know what brand they use, but it is the absolute most restful sleep that I've had in years! Add the hot and cold breakfast options with really attentive customer care representatives, it made for a terrific stay! July 31, 2014
Rated 5.0 out of 5.0 by WONDERFUL The entire staff was wonderful and friendly. It was like having a family away from home. You couldn't ask for any nicer group of people. I would highly recommend this property to anyone traveling through the Middletown Ohio area. This was my second stay and I will continue to stay with them anytime I am in the area. Great Job Everyone!!!!!!!! July 27, 2014
Rated 5.0 out of 5.0 by Enjoyed Pool,breakfast very good it is great that the pool stays open till 12am (last hr is for adults only!) very warm water and relaxing. Tv movies and channel selection great for us, we slept in really comfy beds. Room was cool and had refrig and microwave! Very nice staff and enjoyed eating the sausage gravy biscuits and there were walnuts for the oatmeal. Thank you for the quiet relaxation July 26, 2014
Rated 5.0 out of 5.0 by Excellent time We were headed to Kings Island and this was in nice proximity and a very nice hotel. Staff was friendly and helpful. Room was clean and comfortable. Really enjoyed the pool and hot tub. Appeared to be an expanded breakfast bar. Thank You. July 23, 2014
Rated 3.0 out of 5.0 by Good Location off I-75 Older hotel that is starting to show. I've stayed here before because of the good rate compared to completion next door. However if you're needing to get computer work done the Wi-Fi is useless on the third floor. July 1, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Awesome hotel, I will stay in a Holiday Inn Express more. I work on the road and need a good Hotel and I found one. June 26, 2014
Rated 4.0 out of 5.0 by Recent stay was comfortable We found our experience at this Holiday inn a little mixed.....the room was very clean, the beds were comfortable, and the staff was friendly and responsive. Our toilet ran a lot, refilling every 10 minutes or so, which was a little annoying. The breakfast was not what we have come to expect from Holiday Inn. The fruit was spoiled, and we noticed it was actually left out every day we were there.....no one is going to eat brown bananas, shriveled oranges, and rotting apples...... the bread was going stale every morning, and the overall quality was not up to par with other Holiday Inn expresses. Work on the breakfast, and you will be great. June 25, 2014
Rated 5.0 out of 5.0 by Great staff, greaat breakfast Staff was very attentive, room was clean and comfortable. Close to all activities. Breakfast was very good, with lots of choices. Would stay here again. June 25, 2014
Rated 5.0 out of 5.0 by Professional Staff Professional Staff, and friendly. Would recommend to friends and family. June 21, 2014
Rated 5.0 out of 5.0 by Very comfortable mattress and great front desk We were very happy with our stay. It was comfortable, relaxing, nice clean pool and good breakfast choices. The front desk help was very friendly when making the reservation as well as greeting us when we arrived. We would definitely stay here again. June 18, 2014
Rated 5.0 out of 5.0 by Perfect Rest A perfect overnight stop point along the highway - a great rest and a fair breakfast. June 4, 2014
Rated 2.0 out of 5.0 by Poor accomadations Breakfast was as bad as I have had it coming from a frequent traveler. The orange juice was a clear/white tint and was sour. The apple juice was just as bad, sour and undrinkable. After that, I dared not tried the breakfast that was sitting for who knows how long. May 23, 2014
Rated 4.0 out of 5.0 by Great Staff! Awesome Shower I got a kick out of the desk lady telling me I last stayed there in Aug 2008 and they weren't expecting me yet ! To a person, the staff is courteous and friendly. Loved the silky soft water and fantastic water pressure. Made me want to stay in the shower much longer than I had time for. Great breakfast choices. It was fun playing with the pancake machine. Appreciated the sugar-free syrup being available. May 22, 2014
Rated 3.0 out of 5.0 by Average Upon my arrival I had to walk through a cloud of smoke from the smokers standing right at the entrance under the small roof due to the rain. I had no internet access for 90% of my two night stay. The clerk at the front desk said she didn't know what I should do. When I finally got a number for tech support, 3 calls, 3 technicians and 3 to 4 hours later I still had no access. I didn't hear one thing from the hotel staff itself. This is not what I am use to from Holiday Inn Express. May 20, 2014
Rated 3.0 out of 5.0 by Staff Staff was very kind . Helpful find dinner spots that suited our needs and desires. Quick check in and out. May 9, 2014
Rated 5.0 out of 5.0 by Gret place to stay, very friendly staff This is a great olace to stay, I wouldn't go out and perform brain surgery after a stay at this location, but it is well worth the money. Clean rooms and a very knowledgeable staff make this a place to be when in the middletown area. April 27, 2014
Rated 3.0 out of 5.0 by Just okay in a pinch Hotel badly needs updating. Extremely low counter in bathroom. Bathroom walls looked dirty April 1, 2014
Rated 3.0 out of 5.0 by Nice hotel but its dated Hotel is showing its age. Could use a few more power plugs near the work desk and wired network. March 16, 2014
Rated 4.0 out of 5.0 by Great location and staff My second time staying at this Holiday Inn Express,, Very convenient location, nearby there are are a variety of eateries as well as some shopping, The motel itself is clean and the staff is very cordial.. I would stay there anytime.. March 11, 2014
Rated 2.0 out of 5.0 by Beds I arrived late and there was a large crew (employees/contractors) milling around and complaining. It took about five minutes to be waited on at the desk as no one was attending to it. When the lady did come up she was frustrated and did not mention my platinum status. When I asked for a complimentary bottle water she looked so confused and stated that they did not have any. I walked to the elevator and the halls were filled with mattresses; seemed like they were being switched out. At this point I put my baggage in the room and decided to get a snack from the vending machine and go to bed. Went downstairs and vending machine was empty with a note stating thank you for the business and another company would be taking over. I have stayed here before and it was satisfactory but I will probably pick another local property on my next trip. March 8, 2014
Rated 2.0 out of 5.0 by Up date needed. Hotel needs update. The heater was hard to regulate. Dirty socks found in the corner, which tells me the room was not vacuumed thoroughly after the last guest. The business center is placed near front door; this can be very distracting. On a positive note, the person at the front desk was friendly. February 28, 2014
Rated 5.0 out of 5.0 by Very friendly and clean We stayed at this Holiday Inn Express on the last night of our vacation. It was 7:00pm when we checked in and raining. The desk clerk that checked us in was very nice and friendly, her name was Theresa. She should be a very valued employee! After being on the road all day it is very refreshing to be treated so kindly. Our room was clean and relaxing. Breakfast was wonderful. January 19, 2014
Rated 5.0 out of 5.0 by Nice Hotel and friendly Staff At the end of a long drive it was great to arrive at this very good hotel. The staff were great especially the breakfast lady who was so friendly. The hot tub and pool were wonderful. Will stay here again. January 3, 2014
Rated 3.0 out of 5.0 by Okay This property compared to the others that I have visited was just okay. I would recommend it but you need to some updates. December 16, 2013
Rated 5.0 out of 5.0 by Comfortable stop over On our travels to Michigan we stopped at this facility and found it to be comfortable, friendly and accommodating. We were not greeted as platinum members and there was no special treat we usually get at other facilities like a bottle of water, snack or chocolate, but the desk clerk was very friendly. Would recommend this facility to others. December 3, 2013
Rated 3.0 out of 5.0 by Friendly checkin...but??? Priority member....and our 12th visit to this particular Holiday express...you might think I would warrent at least a bottle of water.......nada..nothing...zip...zero. Not even a mention of the game standing next to me. She did not even know if room was facing front or back. I was just handed checkin sheet..asked to sign and hand over credit card. But got a smile and a thanks. 3 min. tops. November 24, 2013
Rated 5.0 out of 5.0 by Great Hotel Had a great stay, room was clean and comfortable. Front desk, breakfast woman, and the woman cleaning my room were all amazingly friendly! November 22, 2013
Rated 4.0 out of 5.0 by Good value and a good breakfast! The bed was great, the price was right and the breakfast just beat the other chains that I usually stay at. November 12, 2013
Rated 5.0 out of 5.0 by Friendly and Convenient I was greeted warmly on my arrival. The room was very comfy as had all the usual amenities. Had I the time, the pool was indoors and there was a rec room to stay fit. Gladly recommend to all around Middletown. November 4, 2013
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