Rated 4.0 out of 5 by 74
Rated 4.0 out of 5.0 by DJ3691 very accomodating
we had great service and the front desk was able to work with us at the last minute to book a room for an additional night. We had originally intended to only stay for one night but ended up staying for two!
the rooms were nice and clean, staff was very nice, and the breakfast bar was very nice.
We would definitely stay there again.
August 4, 2013
Rated 4.0 out of 5.0 by IFix4You Reasonable Place to Stay
The first room we got was right next to the pool and in front of the vending machines. The noise level was a bit high. We went back to the front desk and asked to be moved. Albeit the front desk staff was a bit lukewarm about our request, we eventually got another room on the second floor.
When we first arrived, the room was tidy and clean, bathroom can use a tiny bit more work but acceptable. Internet service was free as advertised, but extremely slow to the point of almost moot. I ended up using my own hot spot. The in-room fridge was very helpful for water and other snack or fruit.
The daily housekeeping service was well done. Breakfast was available and food choices were typical of similar hotels.
Overall not a bad place to stay. Be sure to check out Jungle Jim nearby in Fairfield!
July 23, 2013
Rated 2.0 out of 5.0 by MJR2013 Not the best apple in the barrel
We're big fans of Holiday Inn Express but we found this location disappointing. The location between a tire store and an armed forces recruiting center is pretty suboptimal and parking is limited. The furniture in the lobby looked shabby as did the room. At least one of the lamps in the room didn't work.
July 18, 2013
Rated 5.0 out of 5.0 by Charm13 Clean and comfortable room
Twice a year I stay at this Holiday Inn, I find all the staff to be great, the rooms clean, and I would recommend this Holiday Inn.
July 9, 2013
Rated 5.0 out of 5.0 by bart69 great stay, as always
This clean, quiet facility is located near many restaurants and stores. Located far enough from the highway so there is minimal traffic noise. Their breakfast area is well attended and kept very clean. Thanks
July 8, 2013
Rated 3.0 out of 5.0 by snoopy1971 review of my stay
As a priority club member, I have stayed at many Holiday Inn Express hotels. There were a few things that stood out at this location. The HBO was not working when I arrived at the room. The following day the problem was taken care of. The sheets on the bed were stained when I arrived in my room. This did get taken care of but was very disturbing to discover at first. The room also had a bad odor. It was a musky smell that kind of smelled like body odor, and it was not pleasant. Even with the air conditioner running, the smell stayed in the room for my entire stay. Overall, I was a little bit dissapointed with this Holiday Inn Express, but I will continue to use this chain and this was the only one I have ever had a negative experience with.
June 7, 2013
Rated 4.0 out of 5.0 by brbts Good, but shop and compare
Overall, the hotel was good. Beds/rooms were very clean and comfortable. Staff was friendly. The room we had did NOT have a mini-fridge and microwave that others in this same price range do. If you don't care about the pool, there are other hotels in this area that are cheaper (and quieter due to kids not running to the pool :) Would recommend it if this is what you're looking for, but shop and compare as with anything.
June 7, 2013
Rated 2.0 out of 5.0 by Chas Run Down
I think this hotel was another brand before... hotel is rundown and needing some TLC.... Non Smoking room with cigarette burns around the sink, flooring sounded like there was some wood planks under the carpet.
As for the Staff they were friendly and helpful when the Soda machine stuck, they said that it happens.
May 29, 2013
Rated 5.0 out of 5.0 by JMF43 Lucky Mom
Overall great experience. Excellent service, helpful staff and clean comfortable room. Would definitely stay here again.
May 28, 2013
Rated 5.0 out of 5.0 by stickman stickman
This is a gret place to stay. The staff is very courtous and work
to may yor stay enjoyable. The rooms are clean and the lighting
is up to standards.
May 10, 2013
Rated 5.0 out of 5.0 by bigtuck532 Excellent Service
I stay at this hotel all the time and the staff is always so nice to me. The rooms are spacious and comfortable as well. Will definately be back to this hotel.
April 27, 2013
Rated 2.0 out of 5.0 by tbran No Fridge or Microwave
If you are lucky you might get a fridge or microwave if you ask weeks in advance. But, I even asked weeks in advance when I booked my reservation and they still tell me they dont have any available! This is the third time this has happened at this hotel! Anyway, I am not going back until this hotel goes through a remodel. As an Elite platinum member maybe I expect more from Holiday Inn, but so be it.
April 21, 2013
Rated 5.0 out of 5.0 by PiperCR1 Great Stay
The staff was very curtious and helpful. I have stayed here in the past and will continue to come back. Thanks!
April 2, 2013
Rated 5.0 out of 5.0 by Sonokathy7467 Excellent Customer Service!!!
We were in town for a soccer tournament. The hotel staff that weekend, especially the wonderful front desk woman (Her name was Aliyana I believe). They were extremely patient with a bunch of 11 and 12 year old girls in the halls. In turn, I noticed less kids in the halls and kids in their rooms at a decent time. They were always polite and definitely friendly to the kids. This goes a long way in my book and even if everything isn't perfect, I would stay here again just for the sake of the wonderful customer service. The young lady mentioned above (sorry if I botched your name as this was a couple of weeks ago) seemed to truly enjoy her job and always wished my daughter "good luck" when she left the hotel for a game!!!
April 2, 2013
Rated 5.0 out of 5.0 by JRD27 Great service. Clean and neat.
Our family stayed at the Holiday Inn during the funeral of a relative. There were a large number of us. The front desk was very accommodating by putting us close to each other. They made every effort to make our stay a pleasant experience.
I would definitely stay here again. My 10 year old grandson said we must be staying at a high end hotel and asked to come back.
April 1, 2013
Rated 5.0 out of 5.0 by PiperCR1 Nice Stay
The staff was very nice and helpful. The room was clean. The overall stay was great. I will definitely be back for another stay.
March 27, 2013
Rated 5.0 out of 5.0 by Crossfire1885 comfortable
This is the 3rd time I have stayed at this hotel. It is easy to get to from the Interstate, many good dinner choices in the near by area. room is nice and easy to perform computer work in the room.
March 26, 2013
Rated 5.0 out of 5.0 by LiLi532 Great Service
My stay was short, but this hotel made an impression on me. The staff was great and breakfast felt like home. The General manager talked to everyone and made sure that my stay was satisfying.
March 21, 2013
Rated 5.0 out of 5.0 by SuzieQ12 Nice and Friendly staff - great service - perfect location
A perfect location to stop off the I75 for a night. Great restaurants and stores as right there. Greeted by a friendly face when we arrived. Breakfast was good. Even the manager came by to make sure everything was good and asked if we enjoyed our night. Very impressed with their customer approach.
March 21, 2013
Rated 5.0 out of 5.0 by ColonelRich Love it
Always very clean and staff is wonderful. They had a clean room I was able to occupy early. As I had taken my wife to work in Middletown to avoid the snow storm forecast that night, I wanted to stay in Middletown instead of driving 25 miles home and back. They set me up with a room and saved me a 50 mile trip. I enjoyed cable TV until picking my wife up after work.
March 12, 2013
Rated 1.0 out of 5.0 by nextgen Very poor quality hotel!
This was the worst Holiday Inn Express that I have ever stayed at. It looked like a run down flea trap. The halls were narrow and dim and the rooms were dingy and in need of updating. The carperts were old and worn as were the elevators, the entry way and everything else. If I hadn't been on the road all day and had the energy, I would have drove to the next hotel. I almost always stay at the Holiday Inn Express but will never stay here again. Although it seemed like all the linnens were fresh and clean, I was very hesitant to lay in the bed because of the shape of the hotel. I would have felt that I over paid for the room at half of the price. Pass this one up!
March 7, 2013
Rated 2.0 out of 5.0 by puttszer puttszer
Did not have reservations. Stopped here on way to florida. We always stay at this chain of hotels. At check in clerk ask us what floor we would like as rooms were available on all floors. We opted for the first floor.. Checking in around midnight and tired from a 8 hour drive. Upon entering room we noticed a half folded towel on the seat of the toilet. We removed it from there. Tired we just wanted to get some sleep. Next morning when we were getting ready, we noticed the tub/shower either had a blood stain or rust stain on the bottom of the tub. We opted just to wash up using the sink. Also we found hair in between the sheets and blood stains on the toilet roll. At check out when asked how was the room I said alright ( I am not one to complain)....the clerk must have sensed something because she ask me again if everything was alright and if not they wanted to know. I told her nothing just wanted to get on the road,,,and she insisted that I tell her...so I did, She told me to wait right there and went in the back room, when she came out she said you are good to go and no charge for the room...and asked why I didn't come and tell them when we first got in the room. I explained it was late and we just wanted to get some sleep. Clerk was very understanding and helpful.
February 23, 2013
Rated 4.0 out of 5.0 by Zoonie Great Service close to Miami U.
I always appreciate the Holiday Inn in Middletown because of its great customer service & outstanding value for the money. My trip to Miami U. is about 30 minutes away to visit my kids, and I enjoy the morning trip, a great time to take in the scenery.
February 7, 2013
Rated 5.0 out of 5.0 by stickman Stickman
Motel recently renovated--Rooms and hallways recarpeted.
Bathrooms also upgraded. The staff are very friendly and
helpfull . Staff checks to see if everything was good
January 25, 2013
Rated 4.0 out of 5.0 by mikerestoration overall good stay
overall good stay, good breakfast, nice comfortable bed, friendly staff, but still do not have my reciept for the room, check out advised the printer was not working, would email one later, took my email address. Also I played the lobby Plinko game, for priority club members, won a complimentary free stay, check in girl advised that it had to be used at their location and withing 6 months, I advised that I would not be back until december of 2013, the girl advised that she was sure the day manager would extend it for me and send me a confirmation by email, When I checked out he was not there, but the clerk advised it would follow in my email and that she was sure that they would extend it, still do not have it.
January 21, 2013
Rated 4.0 out of 5.0 by Binkey First time visit
Our stay there was nice, the room was clean, beds comfortable only complaint the room had a strange odor like carpet cleaning products very strong. We didn't stay in the room very much so it wasn't to bad.
January 16, 2013
Rated 5.0 out of 5.0 by NekN Very happy with everything at this location!
I was on business, but this hotel was so clean and comfortable that I felt more like I was on vacation. Very clean throughout, comfortable bed, complimentary breakfast was amazing! Great value for the price! Will definitely stay here again if we are ever in town. We even got free snacks the first night as Priority club members.
January 8, 2013
Rated 5.0 out of 5.0 by vintageone Above & Beyond
Kudos to Joe and his staff. The changes have made the lobby look great, and the new paint decor in some of the rooms is fabulous. I am really thankful Joe got rid of that dinosaur computer that was for guests to use.
I look forward to staying at the hotel in January, on my way home from Florida.
December 13, 2012
Rated 2.0 out of 5.0 by Gammas Not up to Holiday Inn standards
The staff with whom I had contact were very friendly and courteous. Unfortunately, the rest of my experience was not up to the usual Holiday Inn standards. There were no lights on in the parking lot when I arrived even though it was after dark. The crib I requested was dirty so I had to clean it before putting my grandson to bed. Also, there was quite a bit of dust on the ice bucket and tray.
I had intended to speak with someone when I checked out but there was no one at the front desk and I didn't have time to wait.
December 4, 2012
Rated 5.0 out of 5.0 by NTM1 Great property, good visit
Everything we've come to expect from Holiday Inn properties.
November 26, 2012