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Rated 3.5 out of 5 by 241 reviewers.
Rated 4.0 out of 5.0 by friendly staff and a comfortable bed I had a great stay at this hotel. The staff was wonderful, the bed was comfortable and the continental breakfast had enough variety to satisfy most people. When travelling I want my hotel experience to be clean,comfortable and easy. This hotel succeeded on all counts. September 11, 2014
Rated 4.0 out of 5.0 by Older hotel.. make sure you ask for two REAL beds We had a room for business travel, asked for two beds, received a bed and a pull out couch... The staff was able to get us a room with two beds. For some reason, rooms have a full kitchen with a dishwasher... but at least it was a full fridge and freezer! September 11, 2014
Rated 4.0 out of 5.0 by Great experience Great hotel and staff. We had a nice stay. Breakfast was good. September 10, 2014
Rated 5.0 out of 5.0 by Comfortable Stay and Good Service Helpful Staff and Good Breakfast options!! I recommend this Hotel to every one who likes to visit Montreal. September 10, 2014
Rated 5.0 out of 5.0 by Habitaciones amplias y limpias La habitación era amplia, limpia y confortable. El baño estaba muy limpio. No me gusta que haya un cargo adicional por usar el estacionamiento. September 9, 2014
Rated 5.0 out of 5.0 by Staff Staff at all levels were quick to respond to any of our request. The desk staff helped us in locating local transportation and walking directions to all areas we wanted to visit. The morning breakfast staff worked hard to please everyone. September 8, 2014
Rated 4.0 out of 5.0 by Great Price / Value Hotel The Hotel was ok for its price but we mentioned when booking that we came from an transatlantic flight and received a quite loud room (traffic and airco turning on and off) so we hoped to get more a quiet and peaceful room. September 5, 2014
Rated 4.0 out of 5.0 by nice place to stay in downtown we stayed in this hotel for one night, suite was great and all amenities were good, nice place to stay if planning to be in Montreal downtown September 5, 2014
Rated 5.0 out of 5.0 by nice weekend enjoyed our stay in Montreal, was there for convienience to Palais de Congres, for convention, worked out well September 3, 2014
Rated 4.0 out of 5.0 by Habitaciones amplias y confortables. Suites a precio muy asequible (incluso para tratarse de la muy cara ciudad de Montreal). Situación muy céntrica, próximo al Palacio de Congresos, al Ayuntamiento, a los muelles del puerto y a las zonas más animadas de la ciudad (el Barrio de los Espectáculos, por ejemplo). Habitaciones con amplios armarios, pequeña cocina equipada con buena cafetera, gran nevera y muchos armarios de cocina (lo cual te permite, si quieres, desayunar y cenar en la propia habitación con lo que adquieras en el supermercado próximo al hotel), mesa de trabajo, varios sillones con reposapiés y (lo más importante de todo)... silencio absoluto (no se oye ni una mosca). September 3, 2014
Rated 3.0 out of 5.0 by Leaking Toilet & noisy air conditioner Well this is the first negative review I have made with HI Express. Upon entering the room I found a large pool of water around the toilet. I reported it and said could I have another room. I was told that maintenance would be up soon to rectify the problem. I left for supper about 5 pm. I returned about 8 pm and found the same toilet water issue. Thought it was too lated to complain again so I lived with it and wore my shoes in the bath room. I put towels on the floor to sop up the toilet water.. The air conditioner worked but was extremely noisy I had to get up in the middle of the night to shut it off. I tried to adjust the grates to stop the rattling but with no success so the room was warmer than I like. I reported it to the front desk in the morning and was told no problem with my room had been logged by the evening staff. I also thought the $20 dollar parking charge was a bit too much. Regards Some compensation was offered and accepted. 1000 points John S September 2, 2014
Rated 2.0 out of 5.0 by Avoid if Possible This property is extremely outdated and in desperate need of a face lift, especially the rooms. The furniture and carpet were bad, and the room needed a paint job 10 years ago! The hotel looks like it used to be a apartment building, and my room only had one air conditioner for two rooms which was very inefficient. The location is good and the staff were friendly and VERY helpful. Holiday Inn needs to put this property though on the immediate renovate list. September 2, 2014
Rated 3.0 out of 5.0 by Dated rooms and location of hotel (not is the best area) Dated rooms and location of hotel (not is the best area) September 2, 2014
Rated 4.0 out of 5.0 by große Zimmer (Suites) Wenn die Klima Anlage aus ist, war es ok, Anfangs viel zu kalt und das Personal lässt gerne den Abzug im Bad laufen und verschwendet dadurch (und mit der Klimaanlage) unnötig Energie. Die schöne große Küche war leider eher fake, da kein Herd, Backofen Geschirr oder Töpfe (aber eine große Geschirrspülmaschine) vorhanden. Sonst hätte ich gerne darin für Kollegen gekocht. Der Kühlschrank war eher zu groß. Das Frühstück war halt amerikanisch...da vermisse ich den gesunden Variantenreichtum in China. Sosnt schönes großes Zimmer. sauber ruhig und zentral. September 1, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Excellent Hotel, great location, close to everything. Comfortable 1 bedroom suite to sleep late in while hubby was up early. Great coffee and tasty breakfast to get us going in the morning. Friendly bilingual staff gave us great info on things. August 31, 2014
Rated 5.0 out of 5.0 by Reservations Problem The Guest Service Manager at the hotel handled a mistake that had been made in the arrival dates of my reservation in a very professional and friendly manner. As the date of our scheduled arrival was at the height of the travel season, resolving this problem avoided my arriving at the hotel late in the evening and finding that a room was not available there and probably elsewhere. August 30, 2014
Rated 5.0 out of 5.0 by Excellent location First time visiting Montreal. 1/2 block walk from the 747 airport bus stop, Close to Chinatown, and 20 minute walk to old Montreal. Very helpful front desk staff gave excellent directions. We were initially concerned based on some of the reviews, but were pleasantly surprised. Room was spacious, comfortable, and quiet even though the hotel was fully booked. Price was a bit higher than other Holiday Inn Expresses, but it was on-par based on its location. Breakfast is standard for Holiday Inn Express - hot cinnamon roll, egg/simple omelet, sausage, fruits, bread/bagels, dry cereal and instant oatmeal, juices and hot pancake. August 29, 2014
Rated 3.0 out of 5.0 by Okay room in good location Basically, the room was okay - nothing special but it was a suite so you have a separate bedroom, which was nice. The location is good. The biggest problem was the breakfast. The choices are okay but it's far too crowded in the morning and there are far too few staff members to adequately keep the food supplies coming and keep tables clean. August 28, 2014
Rated 2.0 out of 5.0 by The only good part of my stay was the mediocre breakfast. 1. Hotel staff, although nice - were understaffed during check-in. 2. Our room had two climate control panels - one for heat and another for ac. First of all, the heat was on the entire weekend we were there. Given that it was August, it was completely unnecessary and obvious waste of money. The ac controls was either on (only at one temp setting which was "meat locker") or off and that had to be done manually by pulling the plug from the wall. When it was turned off, the heat that was forever on made it uncomfortable (broken meat locker = rotting meat) after a while and we had to plug the ac back in. 3. Kitchenette had no cutlery, paper towels, plates. Pretty comparable to a bathroom with no toilet seat. I usually stay at the hotel next door and always have a wonderful experience. But because it was fully booked due to a convention, went with Holiday Inn thinking "It's next door - how bad can it be?". I was so wrong in that assumption - completely night and day. August 28, 2014
Rated 5.0 out of 5.0 by great breakfast options this hotel had great breakfast options. hot items like oatmeal, pancakes sausages, eggs were all quite tasty. Lots of fruits, yogurt and cereal varieties. At least 5 juice options and teas, very good coffee August 27, 2014
Rated 1.0 out of 5.0 by THEFT AWFUL experience. Not only the hotel is old and dirty, my room was non-smoker and it smelled like someone had been smoking right before I came in. The worse part is that clothing items that were not inside my locked suitcase were STOLEN. I spoke to the manager and she did NOTHING about it, because the housekeeper that cleaned my room has been working with them for years and because the security camera did not show her going out of my room with the stolen item in her hands. Of course the item stolen was small enough to fit in a pocket. Which made it very easy to fool a security camera. I would definitely NOT recommend this hotel. If you venture to stay in it, leave EVERYTHING locked and safe. The personnel of this hotel is not to be trusted. August 26, 2014
Rated 2.0 out of 5.0 by Notification/directions On the day of arrival City had parade that closed motel street. Recommend you send email ahead of time when you send note you expect me telling of this conflict! A call to front desk was answered in a "so what" attitude when asked about another way to get to motel. After being in massive traffic jam, then used direction in motel email which said to turn left at Rue St Laurent when in fact motel was to the right. To be honest that was not what I wanted to experience. When I mentioned this problem at check in I got another lackidasical comment of "it may be wrong". I stay in a Holiday Inn mostly when I travel, but this was absolutely the worst experience. This probably won't get acted on but it should! August 25, 2014
Rated 4.0 out of 5.0 by Good stay All in all, the stay was good. I was here for seven nights recently for a couple of meetings. August 24, 2014
Rated 5.0 out of 5.0 by Great value of a hotel service The hotel has very caring staff for their customers. They patiently provide tourist information, including locations, main interests and how to get there. They gave you a map and pointed out the places you are interested. August 24, 2014
Rated 2.0 out of 5.0 by Mixed A/C didn't work and room needed updating, but in theory those are fixable. At certain points the breakfast line was far too crowded August 22, 2014
Rated 4.0 out of 5.0 by Excelente ubicacion Excelente ubicacion. Cercano a todo. El bus del aeropuerto te deja y regresa desde la esquina del hotel: Muy bueno, no tienes necesidad de viajar en taxi. La habitación buena en general. Solo sugiero 2 cosas: INFORMAR QUE SI NO SE DEJA UNA TARJETA DE CREDITO HAY UN DEPOSITO DE 250 CAD QUE SE TIENE QUE DAR EN CASH EL HORARIO DEL DESAYUNO ES MUY RESTRINGIDO August 21, 2014
Rated 5.0 out of 5.0 by awesome i would stay there again because of the friendly and the service was excellent August 21, 2014
Rated 4.0 out of 5.0 by Convenient, large rooms Front desk staff were great! Breakfast room staff seemed busy but did not respond to requests to clean dirty tables or refill coffee and milk. Location is very convenient if you are near Chinatown or downtown UQAM, McGill, etc. August 21, 2014
Rated 3.0 out of 5.0 by Dissapointed I was dissapointed with the hotel as soon as I saw the main entrance. It looked nothing like the pictures in the website. The entrance was dirty and the garden in disarray. August 20, 2014
Rated 4.0 out of 5.0 by Service and location. Excellent service, the staff very kind and friendly; great location. August 20, 2014
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