Rated 3.5 out of 5 by 77
Rated 4.0 out of 5.0 by gantolf Suprised
I did not expect to be staying in a full apartment. Full sized refrigerator and separate livivng room was a nice suprise. I would stay in a room like this any time again. I felt like I was home.
August 5, 2013
Rated 4.0 out of 5.0 by luckyp Security and dog fee issue, but love the location
I love the location of this hotel, despite the somewhat seedy neighborhood behind the hotel. Looks like some kind of church kitchen or homeless shelter back there, makes for some dubiously interesting pedestrian traffic at all hours. I did not like that one of the two elevators had the key card security swiper taped over so anyone could ride up and down and access all floors and the parking lot, not good. Also, the doggie fee, at $50, was a bit steep. My little terrier didn't add up to that much restoration, maybe you should charge by the pound! We stayed in Windsor the next night, and the doggie fee was $6.50, more like it.
August 4, 2013
Rated 2.0 out of 5.0 by Ricardo97 Housekeeping / Maintenance
The room needs maintenance urgently - painting in the walls, furniture, ...
Air conditioning system is really noise. Needed to turn it off every night.
The garage was really dirt. It seemed that it was in construction (a lot of powder similar to concrete), but no work has been underway.
It was probably the worst IHG hotel that I have ever been.
July 20, 2013
Rated 1.0 out of 5.0 by Cheech2 Worn out.
Very dated. No amenities. Poor design, a/c in one room, sleep in another. Full kitchen with no supplies. Microwave with plastic cups only. Filthy baseboards. No luggage carts. Will never go back to this hotel, we even left a day early. Not up to IHG standards at all.
Housekeeping left our door propped while we were out for the day.
Plus you pay extra for parking. No. No. No.
July 19, 2013
Rated 5.0 out of 5.0 by SLT7 Great Service
We stayed here after a cruise. The staff was very friendly and helpful with directions and recommendations. The location was excellent for sightseeing around the area. Our rooms were large & comfortable.
July 17, 2013
Rated 4.0 out of 5.0 by Drive Great Service
We enjoyed our stay at the Holiday Inn. Excellent service was provided. We will stay there the next time we visit Montreal.
July 14, 2013
Rated 4.0 out of 5.0 by Steve713 Outstanding service
My family was very pleased with our 3 night stay. It was a very busy time, likely the hotel was sold out. The front desk people were extremely busy. They could have easily been stressed, especially due to the other customer complaints and work overload. However, they were very gracious and always greeted with a smile.
The breakfast room was always full and hard to find a table if in a hurry. The parking structure was full, sold out. These were the nature of complaints from other guests. Neither was a problem for us. We waited it out for a breakfast table and managed to book our parking space for the duration of our stay.
Our room was excellent. Location in town perfect. We could walk to most places. Can't say enough good things about our stay.
July 9, 2013
Rated 4.0 out of 5.0 by svt212 nice place
Great location near old Montreal, easily walkable. Room was very large, a little outdated but everything worked. We would stay again
June 29, 2013
Rated 5.0 out of 5.0 by Redrose12 Wonderful family vacation! First time visit!
I highly recommend this hotel as a travel agent and a mom. The hotel staff was wonderful, friendly, professional and very knowledgeable of Montreal to point you in the right direction with helpful hints. We loved our bedroom suite w kitchen (very clean) it was a home away from home (Florida) it was perfect in every way and we were happy to return everyday after alot of sightseeing and walking! Breakfast was awesome! Montreal is a beautiful city and everyone is very friendly and nice! If we do return we will stay again at this particular hotel due to its great proximity of museums, shops, metro, grocery store and especially its people . Thank you everyone for a great and memorable stay!
June 28, 2013
Rated 5.0 out of 5.0 by Yannie53 Great location, comfortable and affordable.
Not one complaint, would recommend, this property. Added feature. Indoor parking.
June 28, 2013
Rated 3.0 out of 5.0 by OntarionTraveller Good service, excellent location. The hotel is in an urgent need for a renovation.
They took off our one night stay due to late check-in (around 5 am, had a small mishap on the way due to which we had to arrive late).
The hotel/rooms are really old and bit dirty though, they really need to renovate the hotel to attract more customer goodwill. The sofa bed in the room was broken, so had to use the "closed" sofa bed to sleep on.
Overall the experience was good. Location was a ++!
June 26, 2013
Rated 5.0 out of 5.0 by Fitzsik Excellent Suite and Pet Policy
If you have a family and can swing the extra cost I highly recommend staying in a Suite. With a family including a teenager it was great to have the separate bedrooms. Having our pet along made it a great family experience..
June 24, 2013
Rated 4.0 out of 5.0 by LauretteD Good hotel
Very large room with a lot of equipements (large tv, frigo, coffee maker..)
Very well located
The breakfast could be better
June 18, 2013
Rated 4.0 out of 5.0 by AndreaM1492 return visit to same hotel
hotel is convenient for going to the formula 1 race.
June 16, 2013
Rated 2.0 out of 5.0 by salima May 2013 - not Old Montreal!
I called Holiday Inn (yes by phone and not online) and asked if this location was the one in Old Montreal and was told yes. I was travelling in Ottawa and did not have access to map of Montreal nor internet at the time of booking. I booked it. I was offered a refundable room with 2 queen sized beds and a separate living room with a pull-out bed! Sounds perfect for my family (with a 5 year old). We arrived and quickly realized it was NOT in Old Montreal. It was blocks away from St. Catherine was is cool, if you are a single couple. On the phone I was told parking was $15 and when I arrived it was posted as $20. The hotel is an apartment building converted to a hotel. It served the purpose but with the stain on the chair, the baseboards and dark hallway to the "apartment" room, I was left unsatisfied and disappointed. They obviously spent money on a new kitchen, fridge, dishwasher etc - but really who needs that. The $$ should have been spent on the bathroom or the "living room". There was no way I wanted to open up the pull-out couch as I could only imagine what it had been used for. The carpet also appeared to be the original 'apartment' carpet. TV is in the living room was poor reception. Now to be fair, the room itself and bed and bed sheets were really clean. I should have left but due to other commitment that was not possible. Staff was ok - I asked for a recommendation for a family restaurant and I was told to walk down St. Catherine's! Really! Air conditioner was really loud and had to turn on the living room system because we couldn't hear the TV with the bedroom unit on. Elevator requires a card key #which they do NOT tell you#. It stops and starts on its own. Got stuck on 4th floor with child for several minutes. Breakfast was what saved it - nice cinnamon rolls but due to water ban, no tea or coffee as the rest of the City. Unless you are a partying type and you only need a bed to crash in from being on St. Catherine's. I would NOT stay at this location again and would spend the extra $$ and stay in the Old Montreal location.
May 28, 2013
Rated 1.0 out of 5.0 by justdavid46 Worst HI property I have ever experienced
Where do I start?
The feces on the carpet of the first room they gave me? (I'd upload the photo I took on my iPhone but that would be in bad taste.#
The staff who seemed clueless and confused?
The shower head that was clogged with build up and was basically non-functional?
The awful state of the rooms/ #ie - burnt carpets, damaged walls, damaged floors, noisy heater/air conditioner, etc.)
.....and there was more stuff I could write about.
Will never stay at this property again.
Even after all these issues, the staff were dismissive and offered no apology or upgrade.
A very poor example of what I have come to expect from the HI brand.
May 27, 2013
Rated 4.0 out of 5.0 by Cruisor Good place
The location is perfect, right in the downtown of old Montreal. The room is comfortable.
May 19, 2013
Rated 5.0 out of 5.0 by Melmon Love it!
We stayed here for three days over the weekend and we loved the hotel. It is right downtown in the middle of all of the action. It was a beautiful large bright room with a fridge and microwave in the kitchen area.
The staff were friendly, courteous, and totally bilingual.
The breakfasts were delicious and we ate in a beautifully clean dining room.
The only sad part about it was saying goodbye. I would have loved to stay a lot longer! :) Looking forward to our next visit!
May 4, 2013
Rated 1.0 out of 5.0 by Pete44 Very upset
I made my reservation on line. Having stayed in several Holiday Inn Express locations, an always wih a good experience, I was confident history would repeat.
When I arrived, I was told that although I had specifically requested a non smoking room (I am asthmatic and very allergic to cigarette smoke), I was told that there were none left. The clerk actually said "too bad for you".
Maybe being in Montreal, there was a bit of a language barrier? Possibly, but it certainly came across differently. I asked for my credit card back, and the clerk asked if I was cancelling, almost happy, as in, she knew how to do that at least.
I cancelled and walked down the street to a competitor who had a non smoking room and was happy to get my business.
I will not even try to stay at this particular Holiday Inn again.
May 2, 2013
Rated 3.0 out of 5.0 by Eddy75 Good location but old interior
Not very smart to rent 3/4 of the floor to a group of teenager and to us! Was very load...
The suite needs work, the interior is old, and need to be remodeled or as a minimum repainted
The staff was very friendly and very efficient
April 25, 2013
Rated 3.0 out of 5.0 by cvm1 Nice staff old rooms
This is a good location close to what you need.
Very good staff always friendly
My room was tired to say the least
Furniture worn out
baseboards beat up
lights and fixtures covered in dust
Bathroom fixtures worn out, sink looked like a three year old caulked it in.
Thought as a Platinum member I could get an upgrade and was told I did?
April 23, 2013
Rated 4.0 out of 5.0 by Carmindy Great Staff, Good Location, Walls paper thin
This very affordable hotel is located perfectly near Metro, Downtown and Old Montreal. All within walking distance or easy cab/metro ride. Breakfast had more choices than I expected. Staff was totally AWESOME! Very professional, friendly, and ALWAYS accomodating!!!
However, the walls are paper thin and we unfortunately encountered some very, very noisy 'neighbors' at all hours of the night. They literally screamed, ran up and down halls, slammed doors and carried on 2 nights of our stay. Security could not do much after the first appearance/warning to these folks.
I would have also loved a restaurant but continental breakfast for free and all you can eat was wonderful!
April 23, 2013
Rated 5.0 out of 5.0 by Pat2774 Friendly services!!!
Good price and friendly staff. Close to everything. Clean and spacious.
April 19, 2013
Rated 2.0 out of 5.0 by fantik No single plate in the kitchen
No single plate was found in the big kitchen. Huge refrigerator, decent dishwasher, a lot of space in the kitchen and no single utensil. Nothing! Empty! You can take some paper plates from the breakfast area however.
Overall this is a place to spend a night with no complains. Friendly staff. No noise. Clean. The room looks like an abandoned house. I would not return.
April 7, 2013
Rated 5.0 out of 5.0 by Student Great service, very accomodating, felt valued!
Great customer service, met my expectations of what I needed for a stay in Montreal!
April 2, 2013
Rated 5.0 out of 5.0 by warbuc47 Great location and very helpful staff
My wife and I stayed for 5 nights surrounding a three day concert event. It was easy to get around the city and with the central location most cab rides were under $10. The staff at the front desk were EXTREMELY helpful with directions and helping us make daily plans.
March 31, 2013
Rated 5.0 out of 5.0 by Plastiman Stay and Play
This property has underground parking that is invaluable during a Montreal winter. It is convenient to the restaurants on St. Denis and St. Laurent streets and close to China town. The rooms are spacious and clean.
March 26, 2013
Rated 4.0 out of 5.0 by RAJAT Nice Staff
staff is very cooperative & helped a lot while providing directions, calling taxi, etc...
March 14, 2013
Rated 5.0 out of 5.0 by GiGi40 Always friendly staff and clean rooms
the hotel may be a on the older side but it is always clean and the staff is fantastic. The most friendly and helpful group of hotel staff I have come in contact with in Montreal. I've stayed here on average of twice a year for 3 years. The mini-kitchen serves me well as I don't always dine out after work but instead grocery shop at the IGA grocery store 5-6 blocks from the hotel.
February 16, 2013
Rated 1.0 out of 5.0 by Voyageur disappointing
Other than the price, this hotel was disappointing. I chose it because it had a kitchen. Yet there is no oven or stove, no toaster, and above all... no dishes and no silverware. Not even a spoon or a mug... Yet. there is a dishwasher.. WHY? It would cost no more than $15 to go to the dollar store and get a few plates, a bowl, some coffee cups, a few forks and spoons... yet there is nothing. The toilet was broken and had to be shut off: the water flowed constantly/ I asked that it be fixed, and it was just turned back on, with the water constantly flowing (very noisily) wasting gallons and gallons of water. So I had to shut it off at each use, and take the tank cover off to adjust wasn't working.
The TV remote did not work.
I am a platinum priority member... yet there was no mention of my status, no upgrade, no thank you for being a member...
I shall stay elsewhere next time I'm in Montreal.
January 10, 2013