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Rated 3.4 out of 5 by 198 reviewers.
Rated 4.0 out of 5.0 by Great room - Terrible Breakfast We had a lovely suite, that was clean and spacious, however there was no bedding for the pull out sofa in the adjoining room. Thankfully we had a sleeping bag in the car. The big disappointment was breakfast. It was a zoo. There were no tables available, not even close as there were many families standing looking for a place to sit. There was a long line for the pancakes , probably because the eggs and bacon were empty and was nonre-filled the entire time we were down waiting. The counters were very messy and needed to be wiped down. We have been on a road trip for the last 7 days and specifically look for accommodations that include a hot breakfast. Most breakfasts have been terrific. This was the worst. August 1, 2014
Rated 5.0 out of 5.0 by Room and Service My stay at the Holiday Inn Express was good, my room and the service you provided me made my stay a very enjoyable one. July 31, 2014
Rated 3.0 out of 5.0 by Very Good! I like the hotel, i stayed 6 days. The room is comfortable. The only thing was really dirty was the window, OMG!! somebody wrote PLEASE CLEAN ME before I go there and after 6 days...still there,..very dirty... The breakfast was good! a little bit crowdy but i like it a lot. July 30, 2014
Rated 5.0 out of 5.0 by Excellent location and Terrific Staff ! Memorable Trip! This Holiday Inn Express property in Montreal is wonderful in that it exceeded my expectations! The Staff is extremely helpful and courteous and went out of their way to make my stay a memorable one. The location is in the heart of downtown and is two blocks away from Chinatown with many wonderful places to visit and eat. As a world traveller staying at many IHG hotels, This property is one of the best run and the rooms are very large and comfortable. This prooperty gets a (10) perfect score in all areas from the staff to the rooms to the central location with venues in walking distance. Platinum IHG Elite member! Florida July 30, 2014
Rated 1.0 out of 5.0 A nightmare This was the most terrible hotel room that we have ever stayed. The room was full of a strong bad smell. The toilet was broken and not able to flush away anything. The door of the toilet was not able to be closed. The hair dryer was broken, too. The internet was like a snail, very very slow. We booked a so-called “Park and Enjoy” rate type but the front desk still charged us the parking fee. We came to the front desk to make a complaint about these but they did not do anything at all. The hotel staff did not care their customer at all. After returning home, we found we left a cable and a charger behind in the room. We called the front desk. They did not do anything but tell us to call the housekeeping. Then we called the housekeeping, and no one answered. We will never ever stay in this hotel again. Don’t come otherwise you will regret. July 29, 2014
Rated 3.0 out of 5.0 by Good location but a bit worn out This hotel is next to all downtown festival activities and theatres. Parking is ample and typical priced for the area. The staff are nice and friendly. The elevators work well. The business and fitness areas are modern. However, our room was somewhat worn out and in need of an upgrade. Some of the bedding was stained badly, the bathroom was well used and in need of a thorough cleaning of the walls and ceilings. There was also not a drop of hot water at peak time on the Sunday morning from 8:30 to 10:30, when we checked out un-showered. On the positive, it had a big fridge, the microwave and coffee maker worked and the TV was huge. We've stayed in far worse places, but also in far nicer places and for the same price. July 29, 2014
Rated 2.0 out of 5.0 by Central Location - Hotel a bit tired We stayed here for the Just for Laughs festival so this hotel is in a great location for access to the Old Port, downtown and the bustling St. Catherine St, but it needs some TLC to be considered a good hotel. The first thing we noticed upon entering the lobby was dirty, scraped-up walls near the elevators and dirty upholstery on the chairs in the dining area. The check-in desk staff were friendly and helpful but were using LOUD walkie-talkies to communicate with housekeeping and it was very intrusive and came off as disorganized and unprofessional. We were told at 3:00 PM that our room would be ready in 30 mins but when we returned an hour and a half later we were again told (another round of loud walkie-talkie banter) that the room was just being finished up because they were mopping the floor. We are IHG Gold Members and were told we were given a specific room because of our status. The room was at the BACK corner of the hotel with only a view of an interior courtyard and was pretty shabby. Not an upgrade at all OR worth waiting all that extra time. A front room with views of the city would make sense. I think this hotel needs a complete facelift considering it's wonderful location and all the local competition. July 29, 2014
Rated 2.0 out of 5.0 by Property Needs Upgrade The location of this property is nice. Just a short walk to the Downtown areas are a real plus. It was clear from the moment we arrived that the staff was over worked, and the property in need of repairs & upgrades. Our AC wasn't working properly and our toilet backed up 3 times due to the maids throwing bar soap down the toilet. Roberto was very professional, running a front desk under constant pressure. The maintenance guy was very nice too...seeing he was in our room 3 times in the first 60 minutes. It took 5 phone calls and housekeeping still 4 hours to get a crib to our room for our 1 year old... arriving after 9PM (we checked in at 4PM). I'm an American that speaks French, and it's clear that certain members of housekeeping aren't big fans of Americans... that's fine I guess, just hide it better. The property has potential to be a great destination point. Corporate should step in and do what it takes to make this a 'next level' property. In its current state, it's just barely skating by. Again, certain members of their team (Roberto), saved the day with their efforts. Otherwise, this would be a 'poor' grade. We were scheduled to stay 2 nights, but left after just one. July 29, 2014
Rated 1.0 out of 5.0 by Filthy Hotel Very Dirty - Stains on furniture and floors, bathroom had filthy grout. Poor quality sheets and blankets Air Conditioning did not work well - either freezing or boiling Not well appointed Huge unit and space July 28, 2014
Rated 4.0 out of 5.0 by Great Convenient Location Hotel is in a great location to many downtown activities. Check-in went very smoothly, and the front desk person was very friendly. The one bedroom suite I was given was a very good size and was very clean. Fair breakfast selection, and the staff did a great job of keeping it well stocked. They rotated the egg and meat selection each day, which was nice. I would not hesitate in staying at this location in the future. July 27, 2014
Rated 2.0 out of 5.0 by Rooms were not clean Bed sheets stained, dirty wet tissue on bathroom, loud drunk men yelling out of their windows July 26, 2014
Rated 3.0 out of 5.0 by Convenient location This is a very good location, within walking distance of shopping and lots of dining choices. It is a very basic hotel. Clean but plain, and somewhat dated. Stay here for the location. Parking available, but you have to park on the street in a reserved spot while checking in. July 24, 2014
Rated 2.0 out of 5.0 by egreat service the staff was friendly the room require updating - cold and old and smelly. otherwise it is worth it for the price once pay July 23, 2014
Rated 4.0 out of 5.0 by Expected comfort I find Holiday Inn Express are a standard that tends to only improve over time. I enjoy the brand because I know the comfort level to expect. I found the staff at this hotel to be very courteous and willing to help with even the smallest requests. I did appreciate their assistance several times. July 23, 2014
Rated 1.0 out of 5.0 by Room did not meet expectations Furniture was worn, almost threadbare. With a full size fridge and microwave provided, dishes and cutlery were expected ... but not provided - plastic glasses only. Front desk staff WAS accommodating. However, the other staff did not speak English, which was a frustrator for one of my party because she felt ignored after the shrug of the shoulders. July 23, 2014
Rated 4.0 out of 5.0 by Great Location and Comfort for the Price Our family of 3 stayed in July 2014 and found the location excellent for travels to Old Port, Downtown, Chinatown and a quick walk to the Metro. Breakfast was crowded and chaotic and the food choices only average -but there is something for most everyone. Also, we found our room very quiet for sleeping. The room was large, clean and comfortable. It comes with a full fridge, microwave and kitchen layout, although there weren't any cooking or eating dishes/cutlery supplied - and minimal was available upon request. We would stay at this hotel again for the convenience of location to all that Montreal has to offer. July 22, 2014
Rated 4.0 out of 5.0 by good value for money Basic hotel. Good value for money. Nice to have breakfast included, though staff could have replenished food faster. Carpet is old. But the room size is surprisingly big. Will stay there again. July 22, 2014
Rated 2.0 out of 5.0 by Poor reservation system My brother and I visit our aging mother yearly in Montreal, and stay here for the convenient location. My brother being a smoker, we asked for a 2-bed room with smoking privelages, and were told one was available. This reservation was made 3 months prior to our arrival. On arrival we were told there were no smoking rooms available, and there was nothing they could do about it, didn't even offer an apology. This is the second year in a row this has happened. I realize smoking is frowned upon and fewer establishments allow it, but if you don't have it, don't offer it. July 21, 2014
Rated 4.0 out of 5.0 by Great Location! We have stayed at this Holiday Inn Express twice and both times we were not disappointed. The hotel is conveniently located within walking distance to Old Montreal and downtown Montreal. There are many restaurants in walking distance. The hotel itself is very quiet and the parking underground means you don't have to worry about your vehicle. The breakfast is exactly what you would expect from any Holiday Inn Express. We go for the Just for Laughs festival and it is an easy walk up to Rue St Catherine where all the festivities are. We would definitely choose this hotel again if we are lucky enough to go back to Montreal. July 21, 2014
Rated 5.0 out of 5.0 by Convenient to all attractions Everything you expect in a Holiday Inn. Front staff and cleaning staff were super. Our family could walk to all the sites we wanted to see. Suite was very clean but the only issue we had was that the washroom had a slight odour. The smell that usually happens when cloth is not dried properly. Suite was spacious and easily accommodated a family of 5. Not many hotels in downtown Montreal offer single units for large families. Kitchenette was sparkling clean. Park and stay was easy to use. If you are new to Montreal, secure parking is a must. Our vehicle had been broken into when we didn't use a secure lot at "other" hotels. Smart for HI to offer the peace of mind of a secure lot. July 21, 2014
Rated 4.0 out of 5.0 by Convenient Downtown Montreal Location My wife and I stayed here during a recent business trip I had to the area. The location is convenient to Old Montreal and other downtown destinations. Our visit coincided with the International Jazz Festival and we were able to easily walk to various venues. The staff was friendly and helpful. Although our room overlooked a busy downtown street, the room was quiet. We had a great view towards the St Lawrence waterfront. The sitting room was spacious, although the bedroom was mostly filled by the bed. The only downside was the lack of onsite parking on Saturday night. There isn't much street parking around the hotel, so be prepared to walk to a public parking lot. Overall, we enjoyed our stay and would go back the the Holiday Inn Express Centre-ville. July 20, 2014
Rated 4.0 out of 5.0 by Good location, close to downtown, art center, restaurants Good hotel close to downtown, university, art center and lots of restaurants. Friendly staff. Stayed during early summer, the a/c and a/c controls could have been better. Breakfast is included, breakfast room is somewhat smaller and fills up quickly. Better to pick up at eat in the room. July 17, 2014
Rated 3.0 out of 5.0 by Great location Great location! close to Old Montreal. However, room needed to be improved. July 17, 2014
Rated 4.0 out of 5.0 by Great staff and great place As soon as I walked in and checked in. I was upgraded to a 2 bedroom (originally had 1 room with 2 beds). The room was clean and comfortable. The location was great. Overall I enjoyed my stay and would do so again if I'm in Montreal. July 14, 2014
Rated 2.0 out of 5.0 by Holiday Inn Express Montreal Centre-Ville Overall - poor. The air conditioner emitted a variable high pitch noise and was impossible to remedy. I had to turn it off at night. The chief of maintenance, who personally came to troubleshoot the problem, said it could not be fixed. The toilet seat was off its hinges. The kitchen faucet set was not properly secured. The coffee pot did not work and had to be replaced. The staff of this hotel do not understand how to pay attention to details. This hotel is definitely not a good value. July 14, 2014
Rated 3.0 out of 5.0 by Old and Tired This hotel benefits from having a good location - near Old Montreal and easy walking distance to the village. It's actually a converted apartment building, so there was a full kitchen in my suite. All cupboards intact, but empty. Very dated furniture which was much to big for the room, made navigation difficult. Small balcony was a bonus. July 13, 2014
Rated 5.0 out of 5.0 by Agradable estancia Buen Hotel. Bien ubicado. Limpio. Buena actitud de servicio del personal. He estado en otros de la misma cadena, y éste es sobresaliente. Sin duda regresaría en el futuro July 11, 2014
Rated 4.0 out of 5.0 by Good location and easy access to old town too good location and easy access to all modern convenience. The only bad thing is about the highest price parking fee. If you stay this place without using your car. this the good choice. July 10, 2014
Rated 4.0 out of 5.0 by Great stay The rooms are large and the suites offer a separate living area and bedroom. Had no problems during the stay. July 10, 2014
Rated 5.0 out of 5.0 by Great location, great room, great staff. Our stay here during the 2014 jazz festival was enjoyed. Very convenient & affordable transit from the airport to the hotel and from the hotel back to the airport, $10 each way - no need to rent a car or to get around by taxis. Accommodating staff, clean room with separate kitchen, living room and bedroom. Not the cheapest place to stay, but given its location, a lot was saved on travel as everywhere we wanted to go, we could simply walk. July 9, 2014
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