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Rated 3.5 out of 5 by 215 reviewers.
Rated 3.0 out of 5.0 by Great Value Large rooms and indoor parking make for great value. Staff was helpful with securing parking for a late arrival and forgetting a phone charger. However the room was cold when we arrived late, so we had to crank the heat and go get a poutine on St. Catherine street while the room warmed up. January 28, 2014
Rated 1.0 out of 5.0 by Great service but a run down hotel seriously lacking maintenance This could be a great hotel. It is well located next to important institutions in the downtown area. Unfortunately, even though the staff is VERY friendly, it is a run down hotel seriously lacking maintenance. The bed linen and spread had holes into it and the spread was dirty. The bathroom was disgusting with mould and dirt. The carpet was so disgusting that we were afraid to step onto it without our shoes. The heater was broken so we woke up in an overheated room (26 celsius). The faucets were also broken. The walls are full of scratches and seriously need a little paint. Overall, it was our worst stay in a hotel chain. Once again, the employees are doing a great job even though it is not easy! It is obvious that they know they work in a run down hotel. January 14, 2014
Rated 1.0 out of 5.0 Extremely disappointed This hotel is the worst I have been in my entire traveling career. The carpet is really....really....really... dirty and stink. I was with my baby girl, so I took extreme cautions so that she did not get sick. The bed was so uncomfortable, we slept one night and spent the rest at our family's house. The sofa is worn completely. The internet is garbage. The staff transferred us through three different rooms, there was not a bit of difference, so we randomly chose one. Wow...what a messy hotel...choose something else so that you don't end up like me. January 13, 2014
Rated 2.0 out of 5.0 by Downgrade Need renovation. Parking vallet not available anymore. Poor bed January 8, 2014
Rated 3.0 out of 5.0 by A bit shabby Our large corner suite gave us a lot of space to move around but the room was quite worn and showed signs of poor maintenance, paint on the carpet, clogged kitchen sink... The breakfast was adequate but the cafe only seems to use disposable items so piles of styrofoam and plastic cutlery was being thrown out. Overall the experience was fine. December 30, 2013
Rated 4.0 out of 5.0 by Roberto, Front desk clerk is an asset to the hotel My first night was horrid as the heater was not working. Foolishly, I waited until the morning to alert them to this. But very quickly afterwards it was corrected and a duffet was also provided for me. I suggested they get rid of the cigarette burned blanket. "Give them away to the many homeless people in and around all of Montreal." The staff are very friendly and the full breakfast is good. I give them a 10 for the hot milk provided for the coffee. Such a nice touch! The carpets look very soiled so do bring slippers. I will return in the spring. gee wiz December 17, 2013
Rated 5.0 out of 5.0 by Large clean room. Everything we needed was provided including a nice breakfast. Five of us (my 2 daughters and 2 granddaughters shared this large double room and had lots of space and a wonderful stay. I wish I had known we had a kitchen because we would have brought food rather than order pizza. ( The pizza place was recommended by your staff and was great). Would stay here anytime! December 13, 2013
Rated 4.0 out of 5.0 by Great place! The room was up kept, the staff was very friendly, and the beds were great. The only bad parts was that the shower was an older style, but still had very warm water! And I had to search for the thermostat since the room was freezing when we returned from dinner. December 10, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. First time stay in this hotel. Our stay was very nice and we will be back. December 5, 2013
Rated 2.0 out of 5.0 by Needs renovation This hotel is really getting run down. In my room, the light switch in the bath was was almost falling out of the box. Mould was all over the caulking at the joint between the tub and floor. Furniture was generally wearing out. Staff were however pleasant and helpful. December 3, 2013
Rated 4.0 out of 5.0 by surprisingly comfortable and excellently convenient It was my b'day wish to be in montreal, so booking HI express was new for me but i gotta say it wont be my last, loved the kitchenette, hot breakfast and close proxmity to all my planned sight seeing, it fit my budget and give me all i needed. November 24, 2013
Rated 3.0 out of 5.0 by Uncomfortable bed. Bed felt like sleeping on a tilted empty box. Not a good experience. November 22, 2013
Rated 5.0 out of 5.0 by Great location Excellent staff - nice room - great location - good breakfast November 18, 2013
Rated 3.0 out of 5.0 by Not impressed We've been to other Holiday Inn Expresses before and this one was way below the expectations. Other than the convenient location, the balcony and free Wi-Fi Internet, it is hard to find any other Pros that would have marked our stay. The price did not match the value of stay received. We got the wrong room (with less one sleeping bed) initially and I am happy I went upstairs to check it (pure intuition) before we went for dinner (while we did not have the intention to go to our room first). We were then switched to the right type of room, of course, but having to run back and forth twice did not make it a happy experience at the beginning of our stay already. The plastic cups and cutlery at the breakfast surprised a lot. Perhaps we haven't gone to an economy hotel for a while, but this was more like a B & B motel or rather cheap discounted charter flight. At least, staying in a motel, you know what to expect and you are surprised when it is better. It was actually the opposite with our stay at Holiday Inn. The next day morning we needed to print something at the Business Centre - non of the two printers was working there. Spent some time to try and get them going. Thanks to the friendly staff at the reception, who offered to print on their printer and log-on from the reception desktop. It worked out, but don't believe this should be the right way to go, especially when we were in a rush to leave the hotel for a scheduled appointment and we were running late. November 16, 2013
Rated 1.0 out of 5.0 by don't waste your time do yourself a favour and book next door at the Days Inn. This hotel is in dire need of a renovation. Where do I start? no heat, no hot water, broken faucets, chips in the sinks and bathtub, substandard linens, the list goes on & on. When we checked out and complained, the desk clerk was extremely apologetic and offered a discount on the stay, but it still didn't make up for the fact that these rooms are sub standard, escpecially for downtown Montreal. November 14, 2013
Rated 4.0 out of 5.0 by Relax time in Montreal Booked that hotel for proximity to the center of town, near two stubway stations and easy access with the 747 bus line from the airport. They could improve the breakfeast variety and extend the opening hours on the week end. Fairly quiet (at least where I was). Otherwise good value for the money. November 13, 2013
Rated 3.0 out of 5.0 by Beds uncomfortable We complained at the front desk that the bed was awful. If it wasn't for the bed we would recommend this hotel but I do expect a decent bed for the price they charge for a room. November 6, 2013
Rated 4.0 out of 5.0 by Great Value....Centrally Located Very friendly staff. Excellent location, literally 5 min walk to china town, mall, subway station, and shops. Parking for hotel is tricky when you are visiting from out of town, something on the underground garage door would have been fantastic where as it is not right at the hotel. Otherwise a fantastic stay. Great value :) October 26, 2013
Rated 2.0 out of 5.0 by Disappointed - Only positive was location Rooms were shabby. Beds were long overdue for replacement No kitchen items in kitchen (no plates, forks, etc.) Fire Alarm took way too long to cancel (30 minutes) - staff on duty gave no direction to guests when false alarm was detected early on. Very poor emergency response mechanism October 23, 2013
Rated 2.0 out of 5.0 by Nice location This hotel is in a nice downtown location. Walking distance to many sites. It could improve significantly in the area of cleanliness. Friendly front desk staff. Gym should not be located on a smoking floor. Temperature in the gym should be less than 22 degrees. There should be water available in the gym to drink. October 23, 2013
Rated 5.0 out of 5.0 by The manager and staff were great We were very pleased with the staff and especially the manager. They were all pleasant and were able to answer all of our questions. We felt right at home. October 19, 2013
Rated 4.0 out of 5.0 Large family rooms, close to old Montreal Very good option for families. Very large room, small kitchenette and close to old Montreal and china town. October 18, 2013
Rated 5.0 out of 5.0 by will use again and recommend to others great place and location at a very reasonable price. if there is one thing that didn't sparkle and could be improved, it is the TV signal - all channels are have quite noisy picture ("snow"), but I am not much of a tv person, internet is all I care about. October 15, 2013
Rated 4.0 out of 5.0 by Good value Just prior to my trip, I called to confirm my room and to tell them that my husband and I would be a late check-in. The employee at the desk responded that I wanted to cancel my room. No... Thankfully, our room was not canceled and we were able to check in upon arrival. The room was made of cheap materials but was spacious, included a full kitchen, and was in good condition. The hotel building was located in a safe and conveniently located neighborhood. We could walk by foot to our destinations or ride the Metro within minutes. We enjoyed the included breakfast in the mornings, although I was a little disappointed to see sausage always rather than bacon rotated in. Upon check out, we were charged for parking for a car, although we did not have a car with us at all. The front desk refunded the parking charge to my credit card, but the time that it took to get the refund prevented my husband from eating his breakfast before our taxi showed up. If I were to visit Montreal again, I would consider staying in this hotel. The quality was not perfect but was a good value for the price. October 10, 2013
Rated 3.0 out of 5.0 by just middle heater and cooling box make hard noise, all the time difficult for relax and sleep. October 9, 2013
Rated 5.0 out of 5.0 by good hotel I spent 9 days at the Holiday Inn for business. I requested a smoking room and was happily surprised. one of the best features is that the sliding doors in the room open so the room does not become too smoky. I had a one bedroom suite with a nice little kitchen. There is a mall just 2 blocks away with a supermarket which was great. It also has a nice food court. I was travelling on my own and felt very safe inside the hotel. I did not go out after 7pm so I cannot comment on the night life near by. The free breakfast is great. There are hot choices, healthy choices and it is all free, what more can you want. I would happily recommend this hotel and if I return to Montreal I will be staying here. October 7, 2013
Rated 2.0 out of 5.0 by Squeek My wife and I have stayed here 3 weekends in 6 months. Generally this is an OK hotel for the money. This time we noticed that all the doors Squeeked really badly (could even hear doors 3 rooms away)....there was hot water in the kitchen sink, and the bath sink, but none in the shower. Called the front desk on both issues and tried to speak to housekeeping (but I don't speak a word of french, so my fault), and nothing happened at all. Will continue to stay at this hotel, because of location, but will be much more forceful in having issues addressed. I travel a fair bit and a IHG Platium memeber, and this is not tipicial of a Holiday staff or property. October 2, 2013
Rated 1.0 out of 5.0 by “Very Poor Experience - Dirty Room, Broken Internet, Rude Staff” Came to Montreal for the night with my wife after a 5hr drive: 1. Arrived at 3.25pm (checkin starts at 3), told my room was not yet ready. Had to speak to a manager in order get a room. 2. Had to kill 3 spiders in the room 3. The phone in the bedroom did not work 4. The Wifi stopped working overnight, and in the morning despite 3 calls to reception, and being told it was working, it still did not work. 5. Don't get tricked by the free breakfast - not impressed at all I would like to know why the receptionist asked me 'How was my stay?', as after I complained he said 'ok' and gave me my receipt. Location is fine if you enjoy walking. I would look elsewhere for my next trip to Montreal Room Tip: Not Room 319 - spiders! October 2, 2013
Rated 4.0 out of 5.0 by Condition of the facaltilies The room was spaceoious and comfortable however the refrigerator in the room leaked and the tap in the bathroom leaked water onto the floor. September 26, 2013
Rated 1.0 out of 5.0 by Yucky building and room! Nothing like first impressions and right out of the gate it's obvious there is very little TLC being put into this place. The floors, walls, hallways and rooms are dated, run down and grubby looking. I didn't take my shoes off in the room and didn't shower so I didn't have to touch anything. There's only air in the bedroom and the kitchen's so dated and nasty looking it's doubtful anyone ever uses it. The staff were lovely and the breakfast not bad, but the dining area is so small we had to wait in line for a table. The parking garage is also a nightmare! September 22, 2013
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