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Rated 4.1 out of 5 by 297 reviewers.
Rated 4.0 out of 5.0 by Adequate at best This hotel is crammed tight with little space to move around. The rooms are so small that if you have more than one person in them, It is virtually impossible to function. We had to get breakfast and bring it to our room because there is never any space available to sit and enjoy breakfast. And there are some many poeple and so little help that the selections for breakfast are always out. Also the lobby is so small that if there is anyone checking in or out you cannot get down the all to the elevators. And with 22 floors and only 2 elevators, you wind up taking the first availble elevator regardless if it is going up or down just to get a spot. From a NYC standpoint I here this is normal, but from my experiences with the Holiday Inn Express brand, this hotel was significantly lacking. January 6, 2013
Rated 5.0 out of 5.0 by Excellent location and service! The staff and service levels at this facility are the best I've experienced at a Holiday Inn Express location. Willing to provide directions, check baggage, and always smile while working. Excellent location makes all key area sites within walking distance and the subway is a short walk away also. January 5, 2013
Rated 4.0 out of 5.0 by NYC in December Check in with Dennis was amazing! Very helpful! Assistance with car service to the airport was great. Breakfast was sooo crowded. Room was small but clean-didn't spend that much time in there anyway! December 26, 2012
Rated 5.0 out of 5.0 by Clean Room, comfortable bed, nice staff While many reviews I read before I stayed said the rooms are small, which is true but not unexpected in NYC, this hotel has a great location, it is clean, the bed was comfortable, and the staff was VERY nice. It is close to Rockefeller Center, Times Square, Bryant Park and Grand Central Station. I would stay in this hotel again any time I am in NYC. The only thing I didn't like was that breakfast was in the lobby and every time the door opened the cold air came in and made me chilly...but I guess I shouldn't complain since breakfast was free...and good. December 16, 2012
Rated 5.0 out of 5.0 by Great value for price and close to everything I would recommend this hotel, its was an excellent value. It was very close in walking distance to everything. The noise level was low we could never hear anyone on the street and we stayed on the 6th floor. The breakfast was fresh and was kept filled up. The best part was the STAFF!!!!!! They helped up with the maps and even walked out of the hotel to make sure we went the right direction. THE STAFF ROCKS!!!! December 15, 2012
Rated 5.0 out of 5.0 by Great Trip My two girls and I enjoyed our first trip to NYC. Staff wonderful, desk staff even hailed a cab for me at 5AM in the morning to catch a train home. That is service excellence at it's best. Great selection of breakfast items. Really enjoyed the paper that was delivered to our door every morning. Very clean facility, rooms a bit small but we weren't there to sit in the room. Will definitely stay there again. Great location. Thank you to all of the wonderful courteous staff. December 13, 2012
Rated 5.0 out of 5.0 by great location and service When in NYC I don't spend much time in the room but want a clean, safe and affordable hotel. Staff was great in holding bags when we arrived early and departed late. Staff also sercured limo to JFK and that service was excellent. Couldn't ask for a better location. Will stay again. December 13, 2012
Rated 5.0 out of 5.0 by Great Experience Although small (but to be expected in NYC), the room was very comfortable and had everything I needed for a fun NYC getaway. The hotel was a short walk to Times Square and Rockefellar Center. Getting a taxi was fairly easy as well. If not availalble outside the entrance, a short walk to the nearest cross street proved successful. I was able to walk directly from Penn Station to the hotel in a very short amount of time. The included breakfast was great. It was very crowded in the lobby each morning but that is to be expected. I was able to use my priority club reward points for this room during a peak season for visitors to NYC. I will definitely stay at this location again. December 11, 2012
Rated 4.0 out of 5.0 by Great location in NYC The hotel is perfectly located between Times Square, Grand Central, Bryan Park, Radio City. We were able to walk almost everywhere...even to Central Park to ice skate! And the breakfast was a wonderful bonus.Would definitely stay again. December 10, 2012
Rated 5.0 out of 5.0 by Holiday Time in NYC We always stay on the Upper West Side but decided to switch to the Holiday Inn Express to experience all of the Christmas festivities . It was a wonderful idea. The hotel was "compact" but clean, neat, a wonderful staff and free breakfast. The location is the best ! Next door there is a Zagat award winning Italian restaurant and across the street a cute "surfer" bar with all of the music, videos and a good happy hour. We can't wait to return next year ! December 10, 2012
Rated 5.0 out of 5.0 by Excellent Hotel and Location We really enjoyed our stay in the city. The hotel was located close to everything whic made it very easy to sight see. Rooms were on the small side, but as we all know, space can be limited in the ciy. December 7, 2012
Rated 5.0 out of 5.0 by Great location and great service This hotel is within walking distance of Times Square and Rockefeller Center. The rooms are very well kept and quite comfortable. Breakfast is the usual Holiday Inn Express fare, but is very good and the breakfast area is well stocked. The staff is friendly and helpful. We look forward to visiting again. December 5, 2012
Rated 5.0 out of 5.0 by A NYC DECEMBER TO REMEMBER IN THIS AWESOME HOTEL THIS HOTEL WAS VERY CLOSE TO WHERE ALL THE ACTION IS. IT'S RIGHT NEAR TIMES SQUARE AND WITHIN WALKING DISTANCE TO CENTRAL PARK. I LOVED THE HOT BREAKFAST WITH PANCAKES, EGG WITH CHEESE OMELETTE, SAUSAGE, BACON AND VARIOUS BREADS LIKE MINI MUFFINS, CROISSANTS, MINI APPLE STREUSEL, CINNABUNS. THEY HAD BOILED EGGS, OATMEAL, HOT CHOCOLATE, 24 HOUR COFFEE AND TEA. FRUIT SELECTION CONSIST OF APPLES AND BANANAS. THEY HAD YOGURT AND SKIM MILK. THIS HOTEL EXCEEDED MY EXPECTATION IN TERMS OF CLEANLINESS, COURTEOUS STAFF AND GREAT SERVICE AND CLEAN UPDATED ROOMS AND BATHROOMS. FLAT SCREEN TV WITH ALL THE PREMIUM CHANNELS, IRON AND BOARD, MINI COFFEE MAKER, HAIR DRYER AND FREE INTERNET IN ROOM. THERE'S ALSO A BUSINESS CENTER WITH FREE USE OF COMPUTER AND PRINTER IN THE LOWER LEVEL. LATE CHECKOUT CAN BE REQUESTED IF AVAILABLE FOR PRIORITY REWARDS GUESTS. THEY ALSO OFFER CONCIERGE SERVICE FOR YOUR LUGGAGE SAFEKEEP AFTER CHECKOUT. WHAT'S NOT TO LOVE WITH THIS HOTEL? December 3, 2012
Rated 4.0 out of 5.0 Great place to stay in NYC This few days getaway with my wife was great, the hotel was part of the fun although the room was a bit small. December 3, 2012
Rated 5.0 out of 5.0 by Great location and value I chose this particular hotel for its location. I needed to be close to Times Square so I could be close to the TKTS Discount ticket booths. I had planned to see Broadway shows and Radio City. Also, it is within walking distance to Radio City. December 1, 2012
Rated 5.0 out of 5.0 by Great location Stayed one night after Thanksgiving weekend. The room was small but very clean, neat and modern. Quiet too as we asked for a room NOT overlooking the street and as high as possible (we got the 12th floor). The staff were excellent, couldn't do enough for us. Kept our luggage so we could sightsee before check in time, then kept it the following day after we checked out and before we started our journey home. Didn't eat breakfast as the small lobby area was very full but the choices looked good. The location is great for many things, Times Square, Broadway, 5th Avenue, etc. Would highly recommend this hotel. November 30, 2012
Rated 5.0 out of 5.0 by Pillows were amazing !! We had a wonderful stay during our family Thanksgiving trip to NYC ! The Macys Parade was our focus; the HIE was a perfect location for that ! Staff was attentive to our needs and the breakfast was fantastic; great variety ! We would definitely recc this hotel to families traveling for the Macys parade or otherwise. Ideal location; thanks again for a wonderful stay ! The Johnsons November 30, 2012
Rated 5.0 out of 5.0 by Great hotel and great location We have stayed here before and keep coming back!! Hotel is in a great location and the staff is great! I would suggest this hotel to everyone! November 28, 2012
Rated 5.0 out of 5.0 by Wonderful location and comfort We had a great trip to NYC at Thanksgiving, and we especially enjoyed our first floor room. I don't know if we scored this by being platinum members, but it did look like waiting for the elevator might have been an issue otherwise. HIE breakfast is not my favorite, but the coffee at least was much better than I normally find at these hotels. The room itself was very up to date, and the bed was super comfortable. The staff was helpful and friendly. All in all, the location is great for seeing the midtown part of the city, with easy walks to Times Square and theaters, shopping, Central Park, and MOMA, and the subway is three blocks away. November 28, 2012
Rated 5.0 out of 5.0 by Great location I came for an interview and chose this hotel because of it's convenient central location; lots of great shopping just a short walk away! Drugstore across the street which was nice for replenishing toiletries, even if it was overpriced like everything else in NY. Lots of nearby food options and a Starbucks too. I crammed a lot of sightseeing into 2 days and the thought of using the subway or bus was too terrifying, but walking everywhere was very doable. My room was clean and I was very satisfied with the customer service at the front desk. Appreciated the gift bag for Priority Club members and free Wi-Fi. Breakfast was usually crowded but well stocked and every time I was there I saw them bringing out more food. Would stay here again! November 27, 2012
Rated 5.0 out of 5.0 by GREAT PLACE TO STAY! We recently made a return trip to this Holiday Inn Express. There is nothing but great things to say! Very friendly staff upon check in, followed by a courtesy call to our room about a half hour later to make sure we were pleased with the accomodations. The breakfast area has been expanded from our last stay and now allows much more room for guests. The FREE breakfast has a great selection. This is a great hotel in a great location. Will definitely make a return trip and this may be the only hotel we stay at while visiting NYC! November 27, 2012
Rated 5.0 out of 5.0 by Nice find Comfortable hotel right near Times Square. Convenient location, nice staff. November 24, 2012
Rated 3.0 out of 5.0 by A Little Disappointing I love Holiday Inn but this hotel had rooms so small that my husband said he felt like he was on a cruise. He said you had to go outside to turn around. VERY small rooms. Our particular room smelled like cigarettes. We had planned to stay 3 nights but only stayed 1 and moved to another hotel in Manhattan. November 15, 2012
Rated 4.0 out of 5.0 by Great location and friendly staff We had a great weekend in NYC with our family. Hotel was clean, well located to midtown, and had a wondful included breakfast! November 14, 2012
Rated 4.0 out of 5.0 by Fantastic Location could do with a re-furbishment This hotel is in a Fantastic location just off 5th Avenue and 5 minutes walk to times square. The hotel is a bit dated and could do with a re-make, but is very clean. The staff were very friendly and helpful. There are computers connected to the internet and a printer to use for free. You also get free wi-fi in the hotel. Breakfast area is a bit small and cramped and the choices of breakfast are not suitable to everybody, as english not american we found breakfast unsuitable for us. November 14, 2012
Rated 5.0 out of 5.0 by 45th Street HIX My wife and I stayed there on a recent long week end visit to NYC. We found the hotel to be very clean and well run. The staff was very friendly and courteous and the location was excellent for shopping and the theater. November 12, 2012
Rated 5.0 out of 5.0 by Last minute overnight Very accommodating...quick turnaround trip and they were helpful in every way November 11, 2012
Rated 5.0 out of 5.0 by Perfect Hotel in a Hurricane I stayed in this hotel during Hurricane Sandy when I was evacuated from my apartment. The entire staff was wonderful from beginning to end. They were friendly, helpful, calming, and just plain amazing the entire visit. Even though there were some shortages of supplies due to the storm, they always kept everything as well stocked as possible, made sure everyone had enough supplies, and made the shortages as minimal as possible. The room itself was small, but very well designed and organized. Everything was spotlessly clean, and the bathroom looked like it had just been remodeled. There were plenty of outlets, the hotel even supplied a small fridge for my room, and the room itself was quiet and blocked a lot of the outside noise. The room did get a bit dry at night due to the high heater from the heater, but it was easily fixed by cracking the window open a bit for a mixture of fresh air and inside heat. I look forward to staying at this location again. It's perfectly set right off of 5th ave and within walking distance of the shops on 5th and the shows on Broadway. I give this place my highest recommendation. You can't go wrong here! November 8, 2012
Rated 1.0 out of 5.0 by Great Location but Kinda Pricey for a Small Room The hotel was conveniently located near many attractions, such as Times Square. The room was not very large, but clean and comfortable. The bed was very comfortable, but the pillows were a little soft. Breakfast each day was tasty. Sometimes had long waits to use the computer in the Business Center. Hallways were very quiet. Staff was very friendly and helpful. This room was the most expensive room that I have ever rented in my life. Maybe it was reasonable for this market (NYC), but it cost me $100 more than a similar room in Brooklyn that I had stayed for 3 days before. Can't say that I would never come back, but I would certainly shop around for a better deal. November 8, 2012
Rated 5.0 out of 5.0 by Awesome Staff! With the recent devasation and given the fact that the phone lines were down at the hotel, I was unsure whether the hotel was available...let alone still standing. I cancelled to be on the safe side so I wouldn't be charged. When we arrived the hotel was bussiling...and booked! Dennis at the front desk worked with his GM and the agents on the 800 line (becasue I was using reward points) to make sure I had a place to stay. It took over an hour to reserve the room and Dennis was very attentive the entire time. Offering us breakfast and coffee while we waited. Overall, I'm very happy with the staff above everything. Thank you DENNIS and the GM for all your help!!! November 7, 2012
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