Rated 3.8 out of 5 by 90
Rated 4.0 out of 5.0 by BillyBobprimero Second stay
The staff are very friendly and accommodating and they had a managers reception which was great! Coke vending machine was broken.. It was broke at my last visit and they only have 1 machine. This property is operating at a deficit compared to other HIE properties I frequent.
January 25, 2015
Rated 1.0 out of 5.0 by stoof23 STAFF gets one star :(
I had the worst experience I have ever had with an IHG Brand hotel here. Staff lost my reservation at check in and then charged me incorrectly. I was billed a different amount than the amount on my receipt, and the hotel did nothing to solve my problems despite numerous calls and involving guest relations. Stay at another IHG hotel in the Cleveland area.
Also no gym at the hotel, you have to drive 5 miles to the nearest gym.
January 25, 2015
Rated 1.0 out of 5.0 by Binsky Very unclean
My room was unclean. Very dusty. Wallpaper was peeling off the walls. Empty toilet paper roll left on the roll in bathroom. I would suggest staying somewhere else.
January 24, 2015
Rated 5.0 out of 5.0 by Libby2015 New Years Eve
We had such a great time last New Years Eve that we knew we would come back this year. The front desk staff was very friendly and efficient. Our shuttle driver, Larry, was again the highlight of our stay! What a great guy!
January 10, 2015
Rated 5.0 out of 5.0 by Larryk1965 comfort
was a good experience the people were very nice and I had everything I needed
January 7, 2015
Rated 5.0 out of 5.0 by Sdyanne Great Staff
We had to stay overnight for a funeral. The staff was so nice and friendly. It made a tough time a little more bearable. The room was very nice and we got a good night's sleep.
January 3, 2015
Rated 5.0 out of 5.0 by MariaSophia Great stay
Oakwood village is a good place to stay. Highly recommend to travelers.
December 30, 2014
Rated 5.0 out of 5.0 by cdaddy Overall service
Was checked in my a mgr that was training a new general manager. Very professional and friendly
December 24, 2014