Rated 3.9 out of 5 by 30
Rated 2.0 out of 5.0 by Adams21 Refused Service
The other morning I went down to have breakfast as I am accustomed to since I stay in Holiday Inn several times a month for work. I got my breakfast sat down and starting eating when a member of the hotel staff informed that the manager had told her to ask me to leave because I was not wearing shoes. So as not to make a scene I quietly got up and went back to my room without any argument.
My problem though is that I stay with Holiday Inn several times a month as I travel for business. Never once have I been asked to leave the dining area at the hotel for not having my shoes on including the day before at the same hotel or the day before that when I stayed at a different Holiday Inn.
I have no problem being asked to leave if I am breaking a rule. However, there is nothing posted about being refused service while in the dinning area or any other part of the hotel.
As I was leaving I spoke with the gentlemen behind the desk and mentioned to him that they need to have a sign poster about their no shoe policy before asking a hotel guest to leave. The young man said that he would make note of it.
There was no apology for any inconvenience. The manager would not even come speak to me himself.
Not that I am super important to the hotel but the fact is that I spend a large amount of money every year with this hotel chain. I would think that they would give their loyal customers the benefit of the doubt and at least allow them to finish their breakfast rather than asking them to leave.
For the record I will NEVER stay at that Holiday Inn again. I am now also considering switching to another hotel chain.
February 28, 2014
Rated 5.0 out of 5.0 by Jdempsey2 Holiday Express A++++
We would recommend this Hotel to any one looking to stay in the Cleveland area!!!! Super nice staff and everything you could ask for in accommodations!!
February 26, 2014
Rated 5.0 out of 5.0 by Rick B Gets the job done
I was traveling to CT and stopped in just to spend the night and get on the road again. The room seemed clean and the bathroom was clean. The parking lot was dirty and needed cleaned. The lady that checked me in was not very friendly and never tried to help me on the rate at all. The hotel was over priced for the value of the room. I made a mistake and did not reserve a room ahead of time. I wanted to drive as far as possible before stopping for the night. I chose this hotel because it was right off of the interstate. It got the job done for one night but it was over priced and they could use friendlier staff!
January 28, 2014
Rated 5.0 out of 5.0 by Thawed Now A comfortable port in a storm
When my pipes froze solid during an especially cold week in January, I was left with no choice but to check into a hotel for a few days. Checking in was quick and simple. The hotel provided a convenient location; a warm, comfortable bed; a hot shower; hot breakfasts; and, more importantly, a few relaxing evenings away from worries about my plumbing.
January 14, 2014
Rated 5.0 out of 5.0 by M & K Exceptional Service and Staff !!!
We needed two rooms for my family and in-laws and wanted them joined. We were in Cleveland for Medical reasons for my mother in-law, Ernest went out of his way to make this happen and to make sure our family especially my kids were happy. My wife and I can not say enough for the courteousness and concern for our well being the entire staff had, Thank You! We will be back...
January 3, 2014
Rated 5.0 out of 5.0 by Lefty213 Comfortable Sleep
We enjoyed the amenities that this Holiday Inn Express had to offer. The first one we had stayed at that offered a pool, whirl pool and sauna all in the same area. It was a pleasure to unwind with such amenities. The other memorable enjoyment was the comfort of the beds that this hotel had to offer, our sleep was an excellent one and needed for the long trip ahead of us. The breakfast was ample as usual. We had nothing to complain about with regards to our stay. Well done to the staff for their friendliness, knowledge and help.
December 12, 2013
Rated 5.0 out of 5.0 by Dave6567 Great place to stay
Great staff excellent location very comfortable beds
November 6, 2013
Rated 1.0 out of 5.0 by JayKfromDenver Mediocre to poor hotel
This hotel is clearly dated. The room was not well maintained. The worst of all was the smell of the room. It stunk like a college boys dormitory (before I got there). The window couldn't open, so it was very stagnant. For a while I left the door to the hallway open to get some air, but the source was clearly in the room... probably a nasty air conditioner or gross carpet. My wonder is if they can't keep the room from smelling funky, what else is dirty??? I won't stay at this hotel again when I return to the area. There are plenty of other quality hotels in the area for a similar price range.
When I checked in I requested a free upgrade (being a Gold club member) -- the kind lady knew there were rooms available, but couldn't get the computer system to process the upgrade without changing my rate. It was too late in the evening to deal with it.
October 4, 2013