Rated 3.7 out of 5 by 53
Rated 3.0 out of 5.0 by Shocked Traveler Beware of others being let into your room
Excellent Hotel... except we were there for two nights and the second night upon returning there were other people in our room !!! Lost my food in the fridge, thank god nothing else was left in the room. Was given access to "our" room by re-keying the door card, I could have totally taken all those people things... good thing I'm an honest person. Was assigned another room by a very concerned evening staff, and was told in the morning upon complaining to the manager that this happens about twice a week. Really ??? OMG - so, the hotel is nice, clean, friendly, great location.... just make sure you don't have people in your room upon returning. And... thank God they were not physically in there when I just walked in. This could have turned out to be a really bad situation !!
August 21, 2014
Rated 3.0 out of 5.0 by Chip7657 Odd location and weird towel situation
This hotel was the cheapest around and I just needed a place to sleep and shower. The parking lot seemed empty when I arrived except for a car up on a jack with a tire off and an old beat up car. When I got there, the person checking me in said she had to leave. The seemed short staffed the entire time I was there. In the room itself, there were only two guest towels and three wash cloths. I asked for a bath mat since the shower curtain would not stay closed and the floor kept getting wet. They gave me an extra towel instead. I also asked for some hand towels. They were able to find one.
In search of restaurants nearby, I was disappointed. It would've been nice to have something better than McDonalds and Wendy's within 5 miles. Still, the room was clean and hotel relatively new.
August 19, 2014
Rated 4.0 out of 5.0 by star18821 Great room, poor wifi
If you are looking for just a nice night's sleep and a great breakfast in the morning, this is the place for you. On the other hand, the wifi reception throughout the hotel was poor and made even some basic internet tasks painful. Also, upon check-in, I was not recognized as as a gold member and at the end of my stay, the express checkout bill was never slipped under my door.
August 18, 2014
Rated 5.0 out of 5.0 by jan36 clean and comfortable
Breakfast was better than usual hotels but i wish it was open longer than 0930.
August 6, 2014
Rated 3.0 out of 5.0 by Arcmaker225 Front Desk staff
The front desk staff seemed to be inexperienced and did not have their focus on the customer. I normally stay at this hotel when I come to this area but will look for other IHG properties in the future. It would be a good idea if the corporate office made a unannouced vist to this facility and perform an audit while undercover. This would validate the need for improvements.
July 30, 2014
Rated 4.0 out of 5.0 by slashman close to rocksino
could use a shuttle service to the rocksino for concerts. and breakfast should be served later than 9 thirty. thanks
July 26, 2014
Rated 5.0 out of 5.0 by Tripp555 Great service Great staff
The staff was great,very clean place easy highwat access
July 24, 2014
Rated 2.0 out of 5.0 by Tommy from Pittsburgh Check-in is what time?
I was told on my previous day phone call that check-in time was 4:00 PM.
It was not for either of the two rooms that I booked.
July 24, 2014