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Rated 4.0 out of 5 by 85 reviewers.
Rated 4.0 out of 5.0 by Good for the most part To previous reviewers who complained about getting a smoking room, the hotel is/has been smoke-free for several years now. If the room smelled of smoke, it was due to a guest breaking the law. Overall, satisfied with the visit. Excellent staff. Only downside was minimal water pressure in the shower for me (my wife did not experience this). July 7, 2014
Rated 5.0 out of 5.0 by Comfortable bed and quiet room We were in Ottawa for a funeral. The quality of Holiday Inn Express was better than we thought it would be. The breakfast was very good with hot and cold choices that included pancakes, eggs, ham, oatmeal, etc. The check in person was super kind and hospitable. Even wished us a joyous evening when we returned to the room that evening. July 3, 2014
Rated 5.0 out of 5.0 by Nice location and very friendly staff I found the Holiday Inn Express to be a very clean and friendly hotel to stay in. Staff was able to answer all my needs in prompt and courteous fashion. Very nice room and comfortable bed. Made my stay away from home very easy and relaxing! July 2, 2014
Rated 2.0 out of 5.0 by Smoking rooms This was not a pleasant night's sleep. I will make it a point to not stay if there are only smoking rooms available. One would think that these smoking rooms would be refreshed a little more often. June 30, 2014
Rated 3.0 out of 5.0 by good service, bad noise level The main problem that i had was that you could hear the person on the upper floor walk. this is disturbing when you are trying to sleep. I also found it disturbing one morning when i opened the curtain and found someone within 10 feet of my window walking a dog. June 30, 2014
Rated 5.0 out of 5.0 by Great staff, comfortable room The whirlpool suite was fantastic. The staff members were super-friendly and helpful, especially Kyla the breakfast hostess. The only downers were that the hot tub wasn't working right, and we had internet connection issues - the speed was apparently too slow (or usage was too high) to support an iPad face time call. June 28, 2014
Rated 5.0 out of 5.0 by Front Staff All of the people working at the front desk were very nice. We have travelled for business many times to the Ottawa area and have become very familiar with the restaraunts and businesses. Shauna was always extremely friendly and personable and provided us with a couple new places to try! They were excellent restaraunts that we can add to our list of places to go since we have extended stays that make it difficult to find something new! June 20, 2014
Rated 5.0 out of 5.0 by Desk attendance I found the receptionist to be very thorough and friendly. I was concerned that there was no one at the desk when I arrived and there was a note to call a number. I observed this also later when I went through the lobby. My wait time was about 5 minutes. I don't mind when a receptionist is waiting on another guest but to be completely gone??? June 18, 2014
Rated 5.0 out of 5.0 by Best Hotel in Ottawa! Welcoming smile, comfortable clean room, great hot shower and Kayla to serve you breakfast! Always my first choice when visiting Ottawa! Thank you to the entire staff! June 14, 2014
Rated 5.0 out of 5.0 by great service very nice staff, clean, staff was very helpful on directions and places to dine out. June 13, 2014
Rated 5.0 out of 5.0 by It was like staying with family Our experience with the Holiday Inn Express - Ottawa, Illinois was by far the best experience we have ever had with a hotel. The entire staff from front desk, breakfast manager, housekeeping and maintenance were helpful, friendly and professional. They truly treated us like family. The breakfast is not your run of the mill cereal and bagels. It is awesome! The accommodations are clean, comfortable and adequate. We have recommended this hotel to family and friends and will do so in the future. If we ever need a place to stay in the Ottawa area you can bet we will stay at the Holiday Inn Express - Ottawa, Illinois and we will look forward to it! Thank you for the wonderful weekend! June 11, 2014
Rated 5.0 out of 5.0 by Like Family Every time I stay, the staff is warm and welcoming! Rooms are spacious and clean, recommendations for dinner always perfect, and the fresh baked cookie a nice treat! You are treated like family and always get a Great Breakfast to start your day! I will always choose Holiday Inn Express Ottawa whenever I am in the area! June 7, 2014
Rated 2.0 out of 5.0 by Dirty, loud, and overpriced I stayed here due to location, and also all past experiences with Holiday Inn Express quality and consistency. Check-in was normal, however, when I got to my room - Surprise! I ended up in a handicap accessible room, not too big a deal, but then also noticed it was a smoking room. Then next I noticed ants crawling up the wall next to the bed and all in the bathroom floor. I killed all the ants, and then tried to go to sleep. Then next all I could hear till about midnight were kids/people running up and down the hall and constant "pounding" or heavy footsteps coming from above. I happen to have some ear plugs which helped with that. As for breakfast - I opted for yogurt and toast as everything else looked dirty and cold. The breakfast area was very small also, not allowing much room to move around. Also tried to use the fitness area, but just turned around and walked out as it was very poor condition. Lastly, I cannot believe what I was charged for this stay... will NEVER ever stay at this hotel again! They should have their Holiday Inn name taken away! May 28, 2014
Rated 5.0 out of 5.0 by Great Stay Fresh baked cookies in the lobby, friendly professional service, and a large clean room. Everyone I came into contact with was smiling and helpful! This is the hotel for me and my family. Really enjoyed the indoor pool and work out room too! Highly recommend staying here! May 10, 2014
Rated 4.0 out of 5.0 by Ottawa Holiday Inn This hotel is decent enough for a night or a week. Stayed for business on multiple times due to location. I would like to see the breakfast choices changed up, the rooms (mattresses) updated and their fitness center completely overhauled (its terrible). On the plus side, the bathrooms are clean, the sheets are comfy and staff is nothing shy of outstanding. March 7, 2014
Rated 2.0 out of 5.0 by pool and hottub dirty The staff at the front desk were excellent. Food service staff were less than friendly. Ran out of many food items before 9 am and did not replenish. Pool and hottub water was dirty and had a bad odor. Went there for a relaxing time with relatives but the pool area made our visit less than desired. March 5, 2014
Rated 5.0 out of 5.0 by Exceptional service We stay at this location several times a year and we are always very satisfied with every aspect of our stay. But this time, we met Mary, the front desk manager, who exceeded all of our expectations! She went above and beyond to make our visit the best one yet! January 3, 2014
Rated 4.0 out of 5.0 by Good dog hotel. Hotel welcomes dogs, so good place for my dog. And good price with State employee discount. All staff was wonderfully kind and helpful. Couldn't have been nicer. Warm cookies were awesome. But my boys were disappointed that the pool wasn't working right the first night and into next day. December 28, 2013
Rated 4.0 out of 5.0 by comfortable beds The beds were very comfortable and the staff was very friendly. The location off the interstate was perfect for my needs. December 19, 2013
Rated 4.0 out of 5.0 by business stay convenient location to the interstate and my client. Nice King Suite with sofa, refrigerator & Microwave. Sink and vanity separate from the bath tub area. Nice exercise facility. Breakfast staff were wonderful. December 9, 2013
Rated 5.0 out of 5.0 by Great room and great service We stayed in the whirlpool suite. It was very nice. A large room and VERY large tub. The water was hot for long enough to fill the tub. The only negative was that the drain plug was missing and a rubber cover was in place of it. The cover did not stay on well until there were several inches of water in the tub so it had to be held on or have something holding it in under the running water. Once filled, it was awesome! The bed was slightly soft (the way we like it, but if you're looking for a firm bed, ask for another room!) with 4 large pillows. The room was clean and everything worked (fridge, coffee maker, hair dryer, whirlpool jets). The breakfast was hot but left a bit to be desired. The eggs were a folded over, fluffy circle (not exactly an omelette) with some sort of "cheese spread' in the middle. Decidedly not cheese. Didn't try the biscuits and gravy. The pancake maker made flat, chewy pancakes. There were cereals, small blueberry muffins, bagels and bread. Good coffee! I wouldn't come here for a special breakfast, but for a quick meal before leaving the hotel, it was acceptable. The staff was very helpful and pleasant. Overall, would recommend this hotel. November 6, 2013
Rated 2.0 out of 5.0 by Not updated; has smoking rooms I booked a non-smoking room but the wing I was in smelled strongly of cigarette smoke. Don't know if I was put there because I travel with my (service) dog, but it was disappointing. Food at breakfast was well-prepared, but otherwise this Express just had a kind of trashy feel. Will try somewhere different next time. November 3, 2013
Rated 4.0 out of 5.0 by Overnight Stay My stay was nice but the only thing that needed improvement was the hot tub needed to be cleaned and the pool was really cold. October 22, 2013
Rated 3.0 out of 5.0 by Pets in the hotel rooms We were not happy that there were animals in several rooms. There was a dog barking at 10:30PM. Sounded like a LARGE dog. The were also 2 dogs in another room barking very early in the AM. My questions is are these designated pets rooms. Just like smoking rooms. I certainly don't want to sleep in a bed that the dogs have been sleeping in!! The pool was GREAT!!! Hot tub was way tooooo hot!! October 18, 2013
Rated 4.0 out of 5.0 by Good place to stop I'm glad we stopped at this Holiday Inn Express in Ottawa, IL. It was an easy off/easy on location in a nice, small city. The rooms there are comfortable and are pretty quiet. Breakfast is better than most. There is a Shakers Sports Bar across the street which serves delicious burgers and 30 beers on tap! The greatest asset is the employees. Very friendly and eager to make your stay enjoyable. I would definitely stay here again. We did have a small dog with us. The hotel policy prohibited us from leaving him in the room while we went to eat. Luckily it was cool outside so that was possible to do. October 10, 2013
Rated 5.0 out of 5.0 by Staff was great The room was comfortable and the staff was wonderful. I will use this hotel again. The only negative was that I would like to have a little more choice at breakfast. That said, I would not hesitate to recommend this place. October 2, 2013
Rated 5.0 out of 5.0 by Comfortable stay We stayed at the HI Express in Ottawa while returning home to Pennsylvania from a 14 day 4000 mile motorcycle trip. We found the accomodations to be what we expect from a Holiday Inn easy check-in, comfortable room, satisfying breakfast, friendly staff. A++++ service and accommodations . September 29, 2013
Rated 5.0 out of 5.0 by Best hotel in the area Title speaks for itself. Also the management were very kind and very helpful. Rooms are clean, hard and soft pillows, clean bathroom. Was exactly what I needed. To me they are the only option to stay compared to all the other places. September 28, 2013
Rated 1.0 out of 5.0 by BROKEN WHIRLPOOL I booked this room because my husband was on a long motorcycle trip and wanted him to relax after 1000 miles of riding in two days. He called me to meet him cause he didn't want to ride so tired. I booked online,which was very good and called the hotel to make sure the reservation was received,she said yes. We went to go in our room to clean up at 6pm,mind you I booked it at 4pm,and the room wasn't clean. Front desk was very nice,got it taken care of.Went to go back in our room after they cleaned it and the key didn't work . Needless to say our patientce is running thin. We got in the room,filled the whirlpool tub and the jets didn't work. GRRRRR the whirlpool is why I booked this room. September 6, 2013
Rated 1.0 out of 5.0 by Bed was comfortable and the Air Conditioner efficient Disappointed!! Room had only been cleaned in front of furniture. Barking dogs , dirty elevator finger print all over and debre on the floor. Poor water pressure in the shower, no klenex in the klenex holder. No room to sit for breakfast having to first pass around a dog and guest to get to breakfast. Poor selection of breakfast items compared to other Holiday Express Inns we have stayed in. Will be making several trips to Mn from Michigan and chose Ottawa because it's a convenient 1/2 point for us. Disappointed we won't be staying there again nor recommending it to others. September 5, 2013
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