Rated 3.3 out of 5 by 54
Rated 5.0 out of 5.0 by KScott35 Customer Service
The team in Pecos went above and beyond on customer service. I really appreciate how helpful and professional they were. The breakfast was awesome and got really good rest in the quiet comfortable room. I have to say this was the overall best hotel that I have ever been in and would highly recommend to anyone that will be in the area. Thanks again!!!
September 10, 2014
Rated 3.0 out of 5.0 by MelCA Adequate hotel but poor value
The hotel was adequate for our needs. However, the value of the hotel was very poor and overpriced. We were on a long trip and needed to do laundry. There was only one washer and dryer available for public use and people waiting to use it (because there were many blue collar men staying in the hotel that needed the use of it for their uniforms). More laundry facilities should be made available.
August 27, 2014
Rated 5.0 out of 5.0 by satisfied1221 very happy
We came for a church anniversary and the hotel was close to the church. we got a good rate the front desk staff were very nice the property was kept up it looked good to be 5 years old. the beds were the best beds ive slept in!! i would for sure recommend this hotel for any occasion!
August 20, 2014
Rated 1.0 out of 5.0 by fly in customer Not up to Holiday Inn Express Quality
We checked in yesterday with 3 rooms. Staff asked for all 3 id's (not all 3 were at the counter) I stay at IHG hotels all over and this is a first. She was not very friendly about asking for the id's and made us take them out of our wallets. Hotel looks run down and then I got a smoking room that smelled horribly like smoke. We will stay somewhere else next time. Clean up and be nice!
August 20, 2014
Rated 5.0 out of 5.0 by fairwayer Overall High Grade
We had a peaceful, restful night after driving for ten hours. We were ready to complete the journey the next morning.
August 14, 2014
Rated 5.0 out of 5.0 by Shirl77 Wish We Could Have Stayed Longer!
We were on a Bucket Trip and the stop in Pecos gave us the sweetest memories. Thanks to DeAndrea and the whole staff, we enjoyed our stay so much and if we could have stayed another day/night ,we would have.! However, we had people to see and kiss so sadly we had to go.!! Thanks to all. P.S. When we arrived at the Holiday Inn Express in Amarillo, we decided to join the Rewards Program!
July 31, 2014
Rated 1.0 out of 5.0 by mjcm The breakfast.
The breakfast was horrid. Refrigerator had warm milk, yogurt. No hot water, for tea, cereal or anything else. I was there for 2 mornings. The second morning was a little better.
I thought for the price of the rooms, things should have been .
July 31, 2014
Rated 3.0 out of 5.0 by Upset Platinum Elite Memb Comfortable bed and Horrible service
Breakfast was horrible. Granted it is free, but their Cold breakfast was HOT and their hot breakfast was COLD. Front desk came in and said they had issues in the kitchen so we were only going to get what was out. Tables were dirty and they were out of utensils. Ironing board and iron were broken in room. Called front desk for replacement and an hour and a half later, still no replacement. Called back to front desk to let them know that I no longer need them and I was heading to store to purchase my own, their response was "OK".
That is all, won't be going back!
July 23, 2014