Rated 2.7 out of 5 by 24
Rated 5.0 out of 5.0 by bj1965 good
good hotel in pecos tx im going to stay aging bad is good
November 19, 2013
Rated 1.0 out of 5.0 by osspear Poorest run HiE in WT.
Staff, didn't have any experience on assisting customers. From check in to departure there was no personnel qualified at the front desk. No receipt was under door and could not get one at the desk in the morning. Finally got a receipt for expenses by calling from home a week later.
Breakfast was slow and cold. Main floor room had water leaking under the wall by the A/C unit. Hotel looked new but felt old and uncared for. Will not stay here again, there are many other options in Pecos and surrounding area. If compared to other IHG HI's this hotel is considered a failure!
October 14, 2013
Rated 3.0 out of 5.0 by Desdemona65 Worst HIE visited on this trip, and most expensive
Being out where it is, there's no competition.
Laundry facilities were free, but the dryer door was broken, held closed with tape. Staff were helpful and friendly. When the dryer door wouldn't stay shut, the woman at the front desk dried our already wet clothes in the hotel laundry.
The shower controls were weird, and the note explaining how to turn on the shower was on the other side of the room in an inconspicuous place.
September 29, 2013
Rated 1.0 out of 5.0 by staninokla the owners should loose thier franchise
Everything was worn and dirty. White socks worn in room were turned black. Hot tub was dirty and cold. Pool was filthy. Elevator was out of order and inoperable. Breakfast room was dirty and food on the floors were not pickrd up. Used laundry on 2nd floor. They had tape for use as dryer door latch. I always try to stay in holiday inns when I can. It seems they are going downhill fast. Need better quality owners and management.. Also very expencive and taking advantage of oil field workers not having many places to stay.
September 21, 2013
Rated 2.0 out of 5.0 by monte82 Very unprofessional hotel
Probally the most unprofessional Holiday Inn I have ever stayed in. Front desk employees were usually watching tv in the breakfast room or building bead things with friends. Breakfast had hard sausage,empty container for gravy and ROCK had biscuits. Hope I never have to stay there again.
September 2, 2013
Rated 1.0 out of 5.0 by Spencer4 Fair to Poor Overall Stay
Hotel staff is rarely ever at the front desk. I dropped off a bag of laundry one evening to be washed and picked up the next morning and it never got washed. The breakfast here is a joke. The rooms are older and rundown. My night stand had obviously had water dama. And was rorotting out. They only clean rooms in the morning so if you're working nights your room will never be cleaned. The wifi is by far the poorest I've ever tried to use, it would only work if I sat by the door of the room. There are other choices in Pecos and I definitely reccomend choosing one of them.
August 27, 2013
Rated 2.0 out of 5.0 by Teresa38 Breakfast
There was no coffee, juice or fruit. The hot food was not hot. The pastry was stale. And this only 30 minutes after breakfast started.
August 23, 2013
Rated 2.0 out of 5.0 by osspear Poor for HI Express...
Ok quiet location but for a recently new HI Express very poorly staffed and maintained. Water leaked under the main floor wall into the room, bathroom fixtures did not work and appeared thoroughly worn out, carpet stained and tore. Staff was complacent, untrained, couldn't give a care attitude. Staff could not print a detailed receipt with 3 associates, after checkout receipt not left under door. Had to contact IHG for receipt and stay point credit even though this stay was professionally booked! Will avoid this hotel if possible since many others are available in Pecos Texas!
August 2, 2013