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Rated 3.6 out of 5 by 86 reviewers.
Rated 5.0 out of 5.0 by Wonderful place to stay Would consider this as my only place to stay in the future if the price wasn't so high. i will be staying at your hotels in other places that are not so steep, i think this area is high due to the oil business. October 7, 2015
Rated 1.0 out of 5.0 by My 3 year experience at this hotel I have stayed at this hotel at least once a month for the last 3 years and since my first visit I have not seen any effort to improve their service. First thing, I'm sure 100% of their guests work in the oilfield, meaning at least half of the guests are DAY SLEEPERS and rooms get cleaned up only in the morning; so, guests have to clean their rooms, guests have to take out the trash, etc. Also, laundry room is locked at nights, you have to go somewhere else to do your laundry. Since day sleepers wake up late, we have to check out late. My complain is that we can't get a zero balance receipt needed to report expenses to our companies; they say they will email it next morning and then you have to call them back several times the next couple of days because they never do it. October 5, 2015
Rated 3.0 out of 5.0 by Pecos Not worth the money. Disappointed in Holiday Inn. Breakfast not too appetizing. Beautiful pool, but not cleaned out good. Was looking forward to a swim in warm Pecos. September 21, 2015
Rated 5.0 out of 5.0 by Quiet room and fast internet Quiet hotel in Pecos that's near the highway and restaurants. The internet was very fast and I was able to stream Netflix in HD without buffering issues. Room was cool for a hot West Texas summer. September 18, 2015
Rated 4.0 out of 5.0 by A great night in Pecos I had another enjoyable experience with Holiday Inn Express. I will be spending more time there. The breakfast is great and so is the friendly staff. There were some internet issues, but they were on top of the issue and assured me that it would be fixed by the time I make it back. September 6, 2015
Rated 3.0 out of 5.0 by Comfortable bed The only problem is WiFi going out just when I needed most I guess it is really remote September 5, 2015
Rated 5.0 out of 5.0 by great hotel, easy to find & get to off I-20 a wonderful place ; terrific staff; at night, easy to find and get to due to excellent visibility from I-20; staff recommended a small only locally-known restaurant that we would never have known about; a fabulous meal; thanks for telling us of the hidden secret! August 27, 2015
Rated 3.0 out of 5.0 by Uninterested and unhelpful staff. I have stayed in Holiday Inn Express Hotels on a regular basis, and our stay at this hotel was not a good one. First, the staff was less than welcoming upon check in, and not very helpful when we asked them to recommend a good place to get a nice evening meal. We had been traveling and sight seeing all day and wanted to have a good meal before retiring for the night. They said they didn't think any restaurants were open because there was some kind of festival thing going on. They did not offer to find out what might be open and said there was fast food places at the nearby truck stop. We ended up eating at a chicken place there and settled down for the night. The room was comfortable, and the room was clean. The next morning when I went down for breakfast there was almost nothing out to eat, and what was there was cold and dried out. I went to the front desk to ask about getting something edible. She barely glanced up and said the lady over that area was in the her office. She did not get up from her seat or show me where that office was. I finally found the office and was again treated with indifference by the staff. She informed me that breakfast was over. I did not realize that we were in a new time zone, and therefore had not chaned my watch. We had been in New Mexico the previous week which was an hour earlier than Pecos. When I explained this to her, she just walked away and begain taking the cereal up. Some of the staff members were in there still getting something to eat. I was upset and decided to just go back to my room. I had planned on taking something to my friend who was still asleep when I left the room. When I arrived back at the room, we realized that we had less than an hour to shower, dress, pack, and get checked out due to the time error. When we called the front office they did agree to give us until 12 to get out of the room. All in all, the experience we had at this Holiday Inn left a bad taste in the mouth. August 9, 2015
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