Rated 3.6 out of 5 by 78
Rated 3.0 out of 5.0 by ChrisAndSherry Average hotel with Hit and Miss Consistency
I have stayed at this particular location many many nights of the past year. It is the only decent choice for me that is within a good distance of where I am working. I have addressed various issues at times, in the past, but the last few times that I have been here, the level of service seems to be declining. I am sitting in an 88 degree room right now as I write this. When I got to the room, a little over an hour ago, the AC was turned off and the temp was 92. It felt like I was in a sauna. I'm currently sitting in front of the AC just so I don't become a puddle of sweat! I was here last week and had a long talk with the manager on staff at the time about how their cleaning staff needs more training. Last week my room had a torn shower curtain, a tub drain sitting on the shower shelf, and a crooked light in the bathroom. The AC was also off in the room when I got there, but it wasn't quite as hot as this one today. When I got to the room today, the shower curtain bar in the bathroom is broken. All of these items should be noticed by the cleaning crew and then fixed. The staff on some days are great, on others, especially weekends, aren't not nearly as competent, efficient, and/or nice. One other item, their elevator makes a terrible noise and stuttering feeling as you are going up. It's been like this for months, and I've complained multiple times, but it's never been fixed.
Overall, this site has a lot of room for improvement, and I hope it does improve soon. By the way, on a positive note, their bacon in the mornings is the best from any HIE I've been to. It's usually very crisp and not soggy and limp like it is at most HIE breakfasts.
July 19, 2015
Rated 4.0 out of 5.0 by stone000001 Seems to be the best in the area
Pecos is kind of in the middle of nowhere - this hotel is a gem in the middle of that.
It lives up to all that i have come to find for HIEx hotels.
The price seemed a bit high (on par with beach destinations) - but i think this is probably due to the lack of availability in the area.
The breakfast was above the norm for HIEx - very attentive
July 10, 2015
Rated 5.0 out of 5.0 by Bhavii Great staff and a beautiful hotel with great services
Omar - the hotel manager was very professional and friendly. He made me feel very comfortable and welcomed. This is one of the best hotels I have stayed at in a very long time.
June 22, 2015
Rated 5.0 out of 5.0 by Joemagmacity Great room
Great room, great food. Greeted with a friendly hello and I felt welcomed. Was a great place for a last minute stay.
June 21, 2015
Rated 5.0 out of 5.0 by T. Cowart awesome hotel, comfortable beds, clean rooms
i always stay at holiday inn if at all possible when i travel on business or leisure. i have never had a bad experience and will continue staying at holiday inn in my future travels.
June 17, 2015
Rated 5.0 out of 5.0 by mayor 82 very clean room
overall it was enjoyable and very relaxing. I wish all the places we have stayed could match this one.
June 1, 2015
Rated 4.0 out of 5.0 by Sugarman Place to stay
The pool and the area by the pool needs to be clean. But, the room was fine.
May 21, 2015
Rated 2.0 out of 5.0 by Charged2much Overpriced
I have been a loyal customer staying at Holiday Inn Express Hotels for many years but this is the first time I have felt compelled to write a review. I booked the stay at the Pecos, Texas Hotel directly with the Hotel and agreed at a price (I thought) for my stay of 4 nights. When I checked in, to my total surprise, I was asked to initial a sheet stating my nightly rate would change, from my original quoted price, each night for nights two through four. When I asked why, I was told because their rates change each night due to availability. Go figure. As far as I was concerned, that room was not available to anyone but me after I booked it for four nights. I was unable to speak with a manager to voice my displeasure with such actions and it was too inconvenient to make other reservations anywhere else, but rest assured, I will definitely check the rates of the competitor chains in the area the next time I'm in the area. In fact, a co-worker of mine was in the area the same four nights staying at a competitor and paid $40.00 per night less than I did. Even though this was a business trip and will be reimbursed for the cost and even though I have booked all my business trips with your chain in the past, next time I will check competitor's prices before booking a stay, This definitely soured my stay.
April 27, 2015