Rated 4.2 out of 5 by 53
Rated 4.0 out of 5.0 by castanza0 Everything was as expected
Very, very consistant with the Holiday Inn Express name.
Good location. Nice staff....got me in early.
Would stay there again.
October 21, 2013
Rated 4.0 out of 5.0 by jpbKC great service
Michelle in guest services is the nicest desk agent I've encountered.
October 20, 2013
Rated 2.0 out of 5.0 by Inkjetace Broken Elevator and Ice Machine - Needs Maintenance/Upkeep
One of two elevators and the second floor Ice Maker were broken for my entire five day four night stay. Rear access door would only accept my room key for access twice which forced me to walk around to the front entrance and take the one elevator that was working to my floor. Good for the extra exercise, but bad for time management. This HI Express was not keeping up with others that I have visited this year.
October 13, 2013
Rated 4.0 out of 5.0 by SLC2 Comfortable bed and room
The location of the hotel was excellent for needs. The room size and comfort of the bed was great. Our room, however, was on the freeway side of the hotel and we could hear highway noise all night. I would recommend asking for a room NOT on the freeway side so you can sleep.
October 11, 2013
Rated 5.0 out of 5.0 by GringoJ Really good folks!,
I'm a business traveler, sometimes need early check in, late check out desk staff always try's to accommodate, rooms neat clean and comfy!
October 9, 2013
Rated 5.0 out of 5.0 by MRJ20 My pick when I'm in Phoenix area on business
Good area of Phoenix for dining, Easy access to the 202 loop fwy.
Good bed and pillows.
Friendly staff, good breakfast.
September 27, 2013
Rated 5.0 out of 5.0 by to805 Wonderful Two Day Stay at Ahwatukee
Our stay at this hotel was excellent. the room was clean and comfortable and except for the bathroom faucet everything was very good. we especially loved the delicious free breakfast treats each morning. our room faced the freeway but there was no noise that bothered us. the hotel facilities was excellent all around and the hotel has ample free parking. the staff is knowledgeable and pleasant and willing to help.
September 23, 2013
Rated 5.0 out of 5.0 spacious rooms
The rooms were big and clean. the staff was friendly and helpful.
September 23, 2013
Rated 5.0 out of 5.0 by MonJa Had a great time
I really enjoyed staying in Holiday Inn Express. I like their service.
Their complimentary b'fast was really good. Had lot of food options, even though it was complimentary. Also, the attendant 'Maria' in b'fast area, was very friendly and took care of all the cleanliness.
They also clean the rooms/bathrooms on daily basis and change the towels daily.
Overall, nice stay. Would recommend others to stay there.
September 23, 2013
Rated 4.0 out of 5.0 by Garza Great place for close to I10 , shops and Wild Hose C.
All things my wife and I like to do were close by.
September 10, 2013
Rated 5.0 out of 5.0 by jeffthegeek Oasis IN the Desert. What a gem.
This location was a great place to spend the night. We were able to check in and get a room in a timely manner. I was given a gift for being a Platinum member. We also received a room upgrade as a platinum member.
What can say the room was great the staff was super and the breakfast was full of fresh food and tasty.
I would stay here again and recommend this location to anyone in the area.
September 4, 2013
Rated 4.0 out of 5.0 by cmt916 great staff however room furniture looks old
Staff service are great and friendly. They are helpful especially when i called to replace the alarm clock which was malfunction when i moved in.
Having said so, the furniture and design of the room looks old and would recommend for a refurbish. not to mention the alarm clock that was malfunction, bathroom towel hanger is also bended and floor carpet color looks shineless.
September 2, 2013
Rated 5.0 out of 5.0 by SmoothOperator2013 Hospitality Suite Holiday Inn Express AZ
I've been to many places, but this location by far is top of the list. Front desk personnel always very approachable, always smiling, soft spoken no matter what issues arise. Maintenance response for quick. No one ever said that maintenance won't be available. Breakfast had good variety per day. Plenty of amenities including business center, minus the document scan feature, which was temporarily down. Had an extremely comfortable stay.
Will be returning to this exact same location in a month or so. Can't wait.
August 20, 2013
Rated 5.0 out of 5.0 by rat253 Best choice in Chandler
comfortable, quiet and relax.
good deal with lower price.
August 3, 2013
Rated 4.0 out of 5.0 by MikeD4x4 Hawaii return
Good place to stay, I was returning from Hawaii and needed a place to stay for my return drive home. Friendly and helpful staff.
July 30, 2013
Rated 5.0 out of 5.0 by Pickey Friendly and personable with very comfortable rooms
The receptionist and her trainee were extremely professional, friendly and helpful. We received an excellent restaurant suggestion, was given a list of places to visit in the area and they shared their comforting smiles and humor!! We loved our stay.
July 28, 2013
Rated 4.0 out of 5.0 by TLSLA Swimming pool & spa
My wife and I have been staying at the Ahwatukee HIE since 2008 and are happy for its convenient location and excellent staff. However, we have begun to notice that the physical facilities are beginning to show considerable wear. Specifically, the signs at the swimming pool and spa warning against climbing on the rocks around the spa and waterfalls are so worn that one (at the spa) is unreadable and the other (waterfalls) is nearly as bad. I usually never am concerned with this situation, except this past time we stayed there we had our grandkids over to swim and there were several other kids in the pool that were climbing on the rocks and waterfalls. These signs need to be repaired and/or replaced before someone gets hurt and you find yourself being sued for injuries. Our grandkids did not climb on the rocks, but others did and were not supervised properly by the accompanying adults. Both should be warned of the dangers inherent around swimming pools.
Other concerns are the hot water that comes out of the cold water faucet in the bathroom in the rooms. We have stayed several times (over 12) in the past year and this has been a problem for most of our stays.
Often one or more of the ice machines do not work.
Trees and plants around the entire property look shabby and need replaced or maintained properly. I am a landscape architect and lecture and write on design and maintenance of residential, public, and business property and this particularly looks bad at the Ahwatukee HIE.
A pergola or ramada at the outside eating area between the building and the pool would make the area much more pleasant during the hot times of the summer. When we were there last only one umbrella in the pool area was operational and it was partially broke. It looks bad for HIE.
I travel, teach, and lecture all over the country and at one time only stayed at HIEs, however this past year plus we have begun to see that the HIE facilities are beginning to look pretty shabby and this Ahwatukee facility is beginning to show signs of needing repairs and remodeling.
July 17, 2013
Rated 1.0 out of 5.0 by MIPS A/C did not work
The room we were given the a/c unit did not cool off so we were given a different room on which the a/c unit also did not work, we had to wait 7 hours until their maintenance employee would move us to a third room were the a/c was really working. Not a good experience, the staff really tried to help us out but holiday inn needs to upgrade this facility.
July 4, 2013
Rated 5.0 out of 5.0 by businesstravler Great daytime Sleep
hotel room was Dark, quiet,and cool enough to sleep during the day when the Temps were triple digits. nights were my driving time! Arrived early enough to have breakfast and check in
June 25, 2013
Rated 4.0 out of 5.0 by dvire phoenix
solid staff... made good recommendation for dinner. close by
June 18, 2013
Rated 4.0 out of 5.0 by smedley TELEVISION RECEPTION!!!
THE TV VWAS VERY POOR IN PICTURE QUALITY
I REPORTED IT TWICE DURING TWO VISITS AND WHEN I CHECKED OUT IS WAS STILL POOR
FOX NEWS CHANNEL WAS ONE OF THE WORST FOR VIEWING
I REPORTED IT TO STAFF ON A DAILY BASIS ALSO EXPLAINED IT TO THE MAINTENANCE PERSON ON DUTY TWICE
May 30, 2013
Rated 5.0 out of 5.0 by dagi above hi express average
One of the best Hi Express I have visited so far. Rooms are HI Express standard, but breakfast and business center above standard. Very friendly staff, too
May 2, 2013
Rated 5.0 out of 5.0 by gyarite Great rooms and service
very helpful great staff allwys stay there and send my people awsome service
April 22, 2013
Rated 5.0 out of 5.0 by cunn7 great service all around
We stayed for 2 nights and everything was great from check in to check out. the staff was really friendly and helpful. breakfast was great. our room was clean and ready. The kids enjoyed the pool alot. overall was a good stay.
April 17, 2013
Rated 3.0 out of 5.0 by KingJames Nice room, but poor A/C control
I stayed in the hotel for 3 nights. Everything was good except very poor A/C control. I put the "Fan" was on "Auto" mode, but it was keep running all days and nights. It was bothering me when the fan keeps running all the time, and especially at sleeping time.
April 3, 2013
Rated 4.0 out of 5.0 a couple of issues
The housekeepers changed the setting on the thermastat in the room my husband were paying for. I do not like a overly by my standards cool room and do not appreciate the thermostat temperature changed. Although we enjoyed the breakfast, between diners the tables need to be wiped clean. This is not only for esthetics buy also sanitary purposes. I found it disgusting to have to sit down with my filled plate to a dirty table. I find a lack of cleaning these tables in the breakfast area a major issue that needs to be addressed and corrected immediately. I did affect my overall reaction to my stay there. Needless to say, when talking to others about my experience at this hotel, complaining about leaving tables dirty between diners will be a major discussion. A shampoo bottle that was on the floor from a previous guest in the rooms bathroom, remained there the whole four days we stayed at your hotel. Regardless of the above issues, overall we enjoyed our stay and loved the area.
March 27, 2013
Rated 5.0 out of 5.0 by Hayashi Totally comfortable visit
Recently we stayed at HIEx Chandler for 2 weeks. Everything was excellent. We enjoyed the variety of food at breakfast daily. The rooms were cleaned thoroughly every day - never was anything omitted. We enjoyed the cookies in the evenings if we were coming in at that time. The weather was wonderful and we spent several days lounging by and in the very clean pool. Staff were friendly. We used the breakfast room to play cards and one evening I think an entire sports team brought in food and enjoyed the breakfast room. It was like being at home. We also used the business centre to print off boarding passes and so on - free of charge. A pleasant surprise on Wednesday evenings was Priority club members appreciation night when we enjoyed very generous appies. We were very satisfied with the gym facilities. Lastly, the location was convenient for us. We were quickly able to get on the freeway while also being within walking distance from several restaurants.
March 23, 2013
Rated 4.0 out of 5.0 by Luke2187 Electrical Outlet In The Bathroom
The Electrical Outlet In The Bathroom would Not Hold My Electrical Plug from My Shaver. I Had To Physically Hold The Plug In The Outlet when I Was Shaving.
March 7, 2013
Rated 1.0 out of 5.0 by alfalfacarl not happy
The toilet brush in a plastic mcdonalds cup on my bathroom counter was nice decor. I also did not receive a receipt when I left.
March 4, 2013
Rated 5.0 out of 5.0 by Teemu Comfortable bed and great service
Especially the service was world class. Stayed here for 8 nights and everything worked out perfectly. Special thanks to the Sales Manager who helped a lot when our group walked in without reservations.
February 22, 2013