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Rated 4.0 out of 5 by 115 reviewers.
Rated 3.0 out of 5.0 by Decent Hotel and Location; Poor Internet Enjoy staying in Chandler rather than Tempe for business. As I stated, the hotel and location were decent however for a business traveler the internet connectivity is paramount for my experience. Staff and overall cleanliness were good, and there's a Cracker Barrel restaurant located in the same vicinity. September 14, 2014
Rated 3.0 out of 5.0 by Stayed after the storm.... The hallways smelled bad. The room doors were painted partially with primer paint. The breakfast bar did not open on time, and the people were not friendly at all. September 13, 2014
Rated 5.0 out of 5.0 by Great price and Amenities Really liked the pricing and the breakfast. Closeness to area and quietness of our stay, even though the access to the freeway was close by. September 10, 2014
Rated 5.0 out of 5.0 by Enjoyed this hotel. This was an excellent place to stay and good value for the money. September 3, 2014
Rated 4.0 out of 5.0 by Great Service The guest services are great. Willing to help any way they can. September 1, 2014
Rated 5.0 out of 5.0 by great room and great service we liked our stay very much. my girls loved the food and pool. near to our conferences and favorite stores and restaurants August 28, 2014
Rated 5.0 out of 5.0 by Nice stay Good location, restaurants nearby, Craker Barrel, gas stations. Most of all, friendly welcome, August 28, 2014
Rated 2.0 out of 5.0 by Disappointment Typically I stay at Holiday Inn Express and other IHG brands because they are well maintained and have a decent breakfast. Not so with the room I had at this hotel. First was an 'interesting' stain around the drain to the tub/shower. At first I thought it was blood or possible feces, but after looking closer it was rust from the drain (see attached pic). Not much management could do about it at the time but to let the hotel deteriorate to that extent without fixing it was unsatisfactory. Second was the smoke detector in the bathroom decided to start it's low battery serenade at 6:15 am. We were leaving at 6:30, so again just an annoyance. Lastly was breakfast... I have never had such a horrendous 'omelet'. I have no idea what they try to pass off as 'eggs', but I don't think they came from a chicken. Adding the prepackaged 'salsa' to try to make it palatable backfired. Since we were on a tight schedule (I had a class from 7am-1pm) we weren't even able to go by Denny's to get something decent to eat. August 26, 2014
Rated 5.0 out of 5.0 by A cut above the rest We stayed a t a competitor nearby the previous week and were disappointed in the condition of the facility and the food that was provided for breakfast. HIE did not disappoint and surpassed our expectations....we will be staying here again in the near future. August 25, 2014
Rated 4.0 out of 5.0 by Convenient to Ahwatukee I've used this hotel for 2 years now. It's a pretty quiet hotel and fairly new property. I've noticed that the newness factor has worn off a bit. The staff seems to have a little turnover but overall pretty nice. Breakfast bar is always good and fresh. This past visit the staff was nice enough to allow us to swim an hour later, as we didn't return back to the hotel daily in time to swim and wanted to unwind. Free newspaper under the door each day and 2pm checkout is available. If you are a light sleeper I would recommend requesting a room on the south mountain side, as I-10 gets pretty congested at 6am daily. August 23, 2014
Rated 5.0 out of 5.0 Nice Stay This is a nice place to stay, Great CS and the rooms are clean. However, the internet is not very good. Kept, loosing signal. August 14, 2014
Rated 4.0 out of 5.0 by A/C didn't work properly Slow time of year for property. We were put on a floor that was not supposed to be used because of the kind of room we required. The front desk clerk wanted to meet our needs. This was a 2 room suite and 1 of the A/Cs did not work. August 14, 2014
Rated 4.0 out of 5.0 by good visit Is a good safe place to have close to our route. Breakfast is always good and enough for all guests. August 13, 2014
Rated 4.0 out of 5.0 by A little in decline I have stayed at this hotel for quite a few years when travel takes my into the Phoenix area. The rooms seem to be a little worn these days, and the cleanliness is down a notch. The chair and footrest were filthy looking like it was left outside in the rain. Overall, the staff was friendly, (although she never acknowledged my platinum stays nor offered a bottle of water, etc.) and the hotel was nice, just needs to have a little more effort keeping things clean. August 6, 2014
Rated 5.0 out of 5.0 by always a pleasant stay Stayed here many times and never disappoints. The only things that should be improved are the patio area needs a cover and bring ham back to the breakfast. August 5, 2014
Rated 4.0 out of 5.0 by Polite front desk service The front desk service was polite and inviting. Check in was quick, with no waiting for room keys, which were ready when I arrived, with every pass through the lobby there was a greeting or acknowledgment given with a smile. July 30, 2014
Rated 2.0 out of 5.0 by Check In We arrive at the hotel around 10 pm, had made reservation with a room with 2 bed and non-smoking room, and requested to get a room on the other side of the freeway. When we got to our room we had a king bed, called the front desk about the room, went back down stair to get other key. The gentleman (front desk clerk) did not know which room was a king or 2 bed. Did not know how to even print the check in form, was asked to come back down in 30 minutes or so. Maybe he recently came upon the job. Anyways, we finally got checked into our room 30 minutes later. And on top of that we got a room on the freeway side, my request was not considered. As a previous Holiday Inn employer, we were told that you have to wear your name tag to be behind the counter. There were two gentlemen behind the counter with no name tag, not wearing uniform, that was strange and I personally felt uncomfortable during check-in. And also, I have stayed at this hotel more than once, never was given a run around. July 30, 2014
Rated 2.0 out of 5.0 by Not returning When in Arizona in July , one hopes to use the pool. Well, it looked like a lab experiment! And as for sitting in the shade...the umbrellas didn't work. What should have been a 7 day stay turned out to be 2! We were very disappointed. July 29, 2014
Rated 1.0 out of 5.0 by Stay To Relax We are full time RV'ers, and stay at HI to relaxed. The staff did not greet us a Reward Member. The lobby, elevator, and hallways were hot. No guest welcome books, on local attractions and food establishment. The bed fitted sheets slide off the mattress, very uncomfortable. The sink water empty very slowly, and the Kleenex Box had only one tissue left. The toilet had a dirty ring, and we found a Circle K candy bag behind the chair. July 16, 2014
Rated 4.0 out of 5.0 by Good Value HI EX Ahwatukee is located right off I-10, very convenient to restaurants, shopping centers, etc. Not much of a view on the interstate side, but not noisy either. Friendly staff, good breakfast with both hot and cold options. Though since we stayed for 5 nights, by the final morning we were ready for some variety! Pool was nice yet rarely saw anyone using it. Gym was well-equipped. Rooms were clean! TV channel options were a bit limited. Definitely appreciated the cold water with lemon and iced tea beverage dispensers in the lobby (avail 24/7). Would recommend to others! July 11, 2014
Rated 4.0 out of 5.0 by Great Staff, Good Hotel Have stayed here several times while in Chandler on business. Very friendly, courteous staff who promptly resolved problems with AC unit noise, bed linen cleanliness, and bathroom faucet leaking. However, I expect such easily identifiable problems to be noticed by staff and resolved prior to renting guest room. July 8, 2014
Rated 4.0 out of 5.0 by One nice little hotel I really enjoy staying at this hotel for my business trips to the Phoenix Chandler area. I would have given them 5 stars on everything except that the breakfast bar opens 30 mins too late every time I stay. Traffic and business starts around 6am during the summer months and breakfast doesn't get out until 630...I always have to miss it!! Really good value for the dollar though, beds are awesome, wireless is generally pretty steady and the rest of the facilities are above average. Keep up the good work July 7, 2014
Rated 4.0 out of 5.0 by House keepers & breakfast staff This people work hard in making me feel welcome & that they care to make me comfortable. July 6, 2014
Rated 5.0 out of 5.0 by Good accomodations The staff was very friendly and the breakfast buffet was very good. The bathroom showed aging as the tub was stained and wall repairs were amateurish (spackling just slapped on and painted over - no blending). This item did not detract from an otherwise good stay. The staff tended to treat our business group like friends, making it easy to ask for advice on restaurants. Another detail is parking - very ample- never had trouble finding a spot even when returning late. I will be returning to the area for business and will stay here again..... June 28, 2014
Rated 5.0 out of 5.0 by Room AC UNit Room AC unit (Rm 424) was found to be excessivly noisy and did negativly impact quality of sleep at night - we did pass this info in to staff in morning. June 19, 2014
Rated 4.0 out of 5.0 by Hotel Review The hotel was clean and the staff was excellent!!! The fitness equipment was mostly out of order and the elevators and hallways were uncomfortably hot. June 18, 2014
Rated 5.0 out of 5.0 by Friendly staff Entire staff was helpful and friendly during our stay. Will return to this Holiday Inn Express on our next trip to Phoenix. June 10, 2014
Rated 5.0 out of 5.0 by One night stay Great room for a one night stay. Got to use the pool and hot tub it was enjoyable cost similiar to other motels of same type maybe a bit more expensive June 9, 2014
Rated 2.0 out of 5.0 by Non functioning air conditioner(s) This is the second Holiday Inn Express we have booked in the last month. (Hudson WI couple weeks ago) At both hotels the air conditioning units did not cool the room. It was impossible to sleep or put on make-up etc. We checked out the afternoon of the second day and went across the street to a LaQuinta which had working air conditioning. Everything about the hotel was wonderful including staff, but the experience was torture because of this problem. When we were waiting to check out there were two other people with the same problem. Work needs to be done. June 5, 2014
Rated 5.0 out of 5.0 by Comfortable and convenient location We came to visit family in the area and were very happy with the hotel. Plan to stay here again! June 4, 2014
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