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Rated 4.0 out of 5 by 97 reviewers.
Rated 4.0 out of 5.0 by Swimming pool & spa My wife and I have been staying at the Ahwatukee HIE since 2008 and are happy for its convenient location and excellent staff. However, we have begun to notice that the physical facilities are beginning to show considerable wear. Specifically, the signs at the swimming pool and spa warning against climbing on the rocks around the spa and waterfalls are so worn that one (at the spa) is unreadable and the other (waterfalls) is nearly as bad. I usually never am concerned with this situation, except this past time we stayed there we had our grandkids over to swim and there were several other kids in the pool that were climbing on the rocks and waterfalls. These signs need to be repaired and/or replaced before someone gets hurt and you find yourself being sued for injuries. Our grandkids did not climb on the rocks, but others did and were not supervised properly by the accompanying adults. Both should be warned of the dangers inherent around swimming pools. Other concerns are the hot water that comes out of the cold water faucet in the bathroom in the rooms. We have stayed several times (over 12) in the past year and this has been a problem for most of our stays. Often one or more of the ice machines do not work. Trees and plants around the entire property look shabby and need replaced or maintained properly. I am a landscape architect and lecture and write on design and maintenance of residential, public, and business property and this particularly looks bad at the Ahwatukee HIE. A pergola or ramada at the outside eating area between the building and the pool would make the area much more pleasant during the hot times of the summer. When we were there last only one umbrella in the pool area was operational and it was partially broke. It looks bad for HIE. I travel, teach, and lecture all over the country and at one time only stayed at HIEs, however this past year plus we have begun to see that the HIE facilities are beginning to look pretty shabby and this Ahwatukee facility is beginning to show signs of needing repairs and remodeling. July 17, 2013
Rated 1.0 out of 5.0 by A/C did not work The room we were given the a/c unit did not cool off so we were given a different room on which the a/c unit also did not work, we had to wait 7 hours until their maintenance employee would move us to a third room were the a/c was really working. Not a good experience, the staff really tried to help us out but holiday inn needs to upgrade this facility. July 4, 2013
Rated 5.0 out of 5.0 by Great daytime Sleep hotel room was Dark, quiet,and cool enough to sleep during the day when the Temps were triple digits. nights were my driving time! Arrived early enough to have breakfast and check in June 25, 2013
Rated 4.0 out of 5.0 by phoenix solid staff... made good recommendation for dinner. close by June 18, 2013
Rated 4.0 out of 5.0 by TELEVISION RECEPTION!!! THE TV VWAS VERY POOR IN PICTURE QUALITY I REPORTED IT TWICE DURING TWO VISITS AND WHEN I CHECKED OUT IS WAS STILL POOR FOX NEWS CHANNEL WAS ONE OF THE WORST FOR VIEWING I REPORTED IT TO STAFF ON A DAILY BASIS ALSO EXPLAINED IT TO THE MAINTENANCE PERSON ON DUTY TWICE May 30, 2013
Rated 5.0 out of 5.0 by above hi express average One of the best Hi Express I have visited so far. Rooms are HI Express standard, but breakfast and business center above standard. Very friendly staff, too May 2, 2013
Rated 5.0 out of 5.0 by Great rooms and service very helpful great staff allwys stay there and send my people awsome service April 22, 2013
Rated 5.0 out of 5.0 by great service all around We stayed for 2 nights and everything was great from check in to check out. the staff was really friendly and helpful. breakfast was great. our room was clean and ready. The kids enjoyed the pool alot. overall was a good stay. April 17, 2013
Rated 3.0 out of 5.0 by Nice room, but poor A/C control I stayed in the hotel for 3 nights. Everything was good except very poor A/C control. I put the "Fan" was on "Auto" mode, but it was keep running all days and nights. It was bothering me when the fan keeps running all the time, and especially at sleeping time. April 3, 2013
Rated 4.0 out of 5.0 a couple of issues The housekeepers changed the setting on the thermastat in the room my husband were paying for. I do not like a overly by my standards cool room and do not appreciate the thermostat temperature changed. Although we enjoyed the breakfast, between diners the tables need to be wiped clean. This is not only for esthetics buy also sanitary purposes. I found it disgusting to have to sit down with my filled plate to a dirty table. I find a lack of cleaning these tables in the breakfast area a major issue that needs to be addressed and corrected immediately. I did affect my overall reaction to my stay there. Needless to say, when talking to others about my experience at this hotel, complaining about leaving tables dirty between diners will be a major discussion. A shampoo bottle that was on the floor from a previous guest in the rooms bathroom, remained there the whole four days we stayed at your hotel. Regardless of the above issues, overall we enjoyed our stay and loved the area. March 27, 2013
Rated 5.0 out of 5.0 by Totally comfortable visit Recently we stayed at HIEx Chandler for 2 weeks. Everything was excellent. We enjoyed the variety of food at breakfast daily. The rooms were cleaned thoroughly every day - never was anything omitted. We enjoyed the cookies in the evenings if we were coming in at that time. The weather was wonderful and we spent several days lounging by and in the very clean pool. Staff were friendly. We used the breakfast room to play cards and one evening I think an entire sports team brought in food and enjoyed the breakfast room. It was like being at home. We also used the business centre to print off boarding passes and so on - free of charge. A pleasant surprise on Wednesday evenings was Priority club members appreciation night when we enjoyed very generous appies. We were very satisfied with the gym facilities. Lastly, the location was convenient for us. We were quickly able to get on the freeway while also being within walking distance from several restaurants. March 23, 2013
Rated 4.0 out of 5.0 by Electrical Outlet In The Bathroom The Electrical Outlet In The Bathroom would Not Hold My Electrical Plug from My Shaver. I Had To Physically Hold The Plug In The Outlet when I Was Shaving. March 7, 2013
Rated 1.0 out of 5.0 by not happy The toilet brush in a plastic mcdonalds cup on my bathroom counter was nice decor. I also did not receive a receipt when I left. March 4, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service Especially the service was world class. Stayed here for 8 nights and everything worked out perfectly. Special thanks to the Sales Manager who helped a lot when our group walked in without reservations. February 22, 2013
Rated 4.0 out of 5.0 by Clean but worn-out The hotel was very clean and the staff very helpful, but the facility was pretty tired and needs a good sprucing up. Many things in our room were broken. If you stay at this hotel, ask for a room that doesn't overlook the freeway. Ours overlooked Rt.10 and the traffic was loud and non-stop. February 16, 2013
Rated 5.0 out of 5.0 by Our stay Stayed @ this motel for 2 nights recently. No major complaints. Shower and toilet need improvements in room 429. Surprisingly no bothering noise from the freeway traffic. Comfortable beds & pillows. Decent breakfast. rather have those omelets without the oozing fatty cheese :) February 15, 2013
Rated 5.0 out of 5.0 by Great room I called the 800 # and made resv. but 800 rep booked me into the Holiday Inn on Country Club in Chandler, instead of Ahwatukee. Front desk HI staff Liz, helped me get it straightened out and got me a great room on second floor. THANKS LIZ! February 4, 2013
Rated 2.0 out of 5.0 by Not the best stay I've had I've stayed at this property several times and I'm usually very satisfied. My last visit however the shower was not very good, very weak stream of water. Also, the Internet and cable were down most of my visit. I will continue to use this property, but the value was not good on my last trip. Thank You January 30, 2013
Rated 5.0 out of 5.0 by Great Option I stay here often when I'm in town. Room is always clean, shower has great water pressure (especially for the valley) and it's close to food, shopping and entertainment. Staff is always friendly and make me feel welcome. January 22, 2013
Rated 5.0 out of 5.0 by Dec 2012 Stay Traveling back home to TX. We have stayed at this location several times and always have been treeted with great customer service and the rooms have been great. We will make this location a stop whenever we are in the area. January 15, 2013
Rated 4.0 out of 5.0 by problem fixed the lady at the front desk was over the top helpful and accommodating. Our room had no hot water, and she found someone to fix it very quickly. She checked back to make sure everything was OK. January 7, 2013
Rated 5.0 out of 5.0 by Great hotel Best HI Express we've stayed in. We would definitely stay here again. January 6, 2013
Rated 5.0 out of 5.0 by Everything was great except for the exhaust fan in the bath did not work. If the exhaust fan had been working in the bath our overall experience would have been excellent. January 5, 2013
Rated 5.0 out of 5.0 by A Great, Great Value in The Valley This Holiday Inn Express property is definitely a hidden gem. I look forward to staying here in the future. The staff is very friendly and accommodating. The breakfast was awesome. And the rooms are nicer than many, many higher priced properties. November 26, 2012
Rated 4.0 out of 5.0 by Good clean rooms Good clean rooms and staff were friendly. Beds oaky November 13, 2012
Rated 5.0 out of 5.0 by Great Staff, Very Convenient Terrific staff, very accommodating truly enjoyed our three day stay and was very well taken care of. October 22, 2012
Rated 5.0 out of 5.0 by almost great! This is a great Holiday Inn & they have started upgrading their TV's to flat screens. With this being one of the major golf cities in the U.S. I was very disappointed that they do not have the Golf Channel on their TV program. October 17, 2012
Rated 5.0 out of 5.0 by Comfortable bed and good service Thanks to all of you for your attention, most services were great, will tell to my friends. October 11, 2012
Rated 5.0 out of 5.0 by GOOD LOCATION VERY EASY LOCATION TO VISIT CHANDLER, GOOD DINING CLOSE BY, EASY TRAVEL ACCESS, FELT SECURE.YES WOULD TELL FRIENDS YES! October 5, 2012
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