Rated 4.3 out of 5 by 119
Rated 2.0 out of 5.0 by AmosC Nice room, noisy and bad service at breakfast
We were accepted by a very nice receptionist and received a nice and large room. The hotel was rather full and a bit noisy.
The pool did not open until 9AM, so we did not have a chance to use it. The gym was not well air-conditioned and the equipment was in a very bad state.
Breakfast was a bad experience: there was not enough place to sit for all the guests, and since it ends as early as 9:30 many could not get what they wanted. The table was not cleaned when we came - we had to ask a worker to clean it before sitting at it. Items that were finished at 9:15 or before were not filled again, and the breakfast worker was not around until 9:25 - at this time she did not agree to fill up but rather started taking the things away, even though most of the people were far from finishing their breakfast.
April 6, 2013
Rated 5.0 out of 5.0 by Dallas96 Another great weekend
My wife and I like to get away for a weekend now and then and we were luckey enough a few years back to find the HIE @ Mystic.
We love to shop at the village, visit the aquarium, and dine at so many good places.
The HIE makes us feel at home, no hassle, no problems, just check in and relax.
March 24, 2013
Rated 3.0 out of 5.0 by Dorie Staff nice rooms old
Shower slow, rugs old and dingy, , pool tiny.
enterance way nice
We sat out side at automatic fire pit but the coils were broken so it could not be lit. It was March but snowing out. Staff did lite the fire place for us in the lobby however.
Also there were dirty sheets on the pull out couch when we opened it. staff was quick to change the sheets
March 22, 2013
Rated 5.0 out of 5.0 by philjr Clean and convenient
The Holiday Inn Express Mystic is convenient to the parkway and all attractions surrounding the area. A short drive to the casinos, as well as the Mystic Seaport and village. The motel is modern, clean and the pool and hot tub perfect for relaxing or kids.
March 11, 2013
Rated 2.0 out of 5.0 by DontHaveAnymoreNicknames Not Overly Impressed
Upon arrival my room was a frozen tundra, it took forever to warm up. The internet signal was terrible I could not keep a connection going with my family or stay online remotely with my office. No HD or movie channels worked, they were all grainy and unwatchable. Breakfast was cold and the eating area was frigid.
February 1, 2013
Rated 1.0 out of 5.0 by Chachat Dirty & Disappointed
Hair on the toilet and bathroom floor.
Went to use the shower in the morning, to find out is was broken and unable to use it.
Reported it to the front desk, and they didn't seem to care.
I e-mailed the front desk manager twice and she never responded. As a Priority Club member, I was very dissapointed that the facility ignored my concerns. I visit the Mystic area a few time a year and will choose another place in the future.
And the sign in the lobby states the ice machine is straight thru a door leading to the pool where there is no ice machine-Must go to the next level up.
January 24, 2013
Rated 2.0 out of 5.0 by rboisselle Loud
Wanted a quiet, romantic weekend....
No way! Loud, female pajama party next door until 3 am.....
Moved another room the next night, but lots of noise in the hall at 2:00 am.
All, in all, not a place you would want to stay in...even with points.
January 18, 2013
Rated 4.0 out of 5.0 by jqzl GREAT STAFF
I've stayed here before and will again.
The only complaints I have are that the pool water wass too cold and the breakfast dried out and tasteless.
There was a snack tray behind the desk but nothing was proferred; kids were walking around with the goods but not any adults that I could see. I guess the economy has taken its toll on the priority member goodies.
Staff is great and hotel presentation is very good as well. I will stay there again and just wear a sweater in the pool?????
January 17, 2013
Rated 5.0 out of 5.0 by Bruceh Will return
Rooms are clean, rates are good, easy access off highway, staff are polite and very helpful
January 3, 2013
Rated 5.0 out of 5.0 by MnR277 Relaxing Romantic Getaway
Beautiful Mystic Romantic Getaway. We loved our Whirlpool room with a complimentary Champagne bottle for being a Priority club member. Very clean and modern. Breakfast included was a big plus. We will definitely stay again on our next Mystic Romantic Getaway.
December 27, 2012
Rated 5.0 out of 5.0 by AndrewH great stay
very clean rooms and common areas, pool and hot tub were spotless too. will stay here everytime i come back to mysticor the casinos for sure.
December 17, 2012
Rated 5.0 out of 5.0 by momof1Dfan Convenient
Nice large rooms, clean great room for the price and close to everything. Had never been to Mystic Village before and was please that it was in walking distance.
December 9, 2012
Rated 3.0 out of 5.0 by Robert754 Noisy lobby
I had a room on the first floor and could clearly hear the loud boisterous conversation from the lobby. I believed it to be other guests but after an hour found out that is was the hotel staff that had congregated at the front desk. I was not able to relax even in my room with the door closed.
Other Holiday Inn's have doors that keep sound out, that is why I stay at them. I will not stay at this one again.
December 6, 2012
Rated 5.0 out of 5.0 by MegaMom Very Nice Hotel
Hotel on a hill. Nice view. Room was comfortable. Received a snack upon arrival, which was a nice touch. Breakfast was good.
December 3, 2012
Rated 5.0 out of 5.0 by Bill301 Thanksgiving 2012
Overall our experience was excellent. Here are some specifics. When we checked in, our desk lamp did not light, nor was the socket in the base usable. The front desk clerk was very good about swapping out our lamp with one from another room. She was also very helpful in recommending restaurants. We also commented on the noisy bathroom fan, but were told there was no one to check it out for two days. I was able to put some tissue in key areas and tighten the plastic grate to reduce the noise. Looking at the fan rotor, i could tell there significant buildup on it leading to unbalanced rotation. You should check it out. It was the noisiest hotel bathroom fan I've heard in a while. Fortunately, the HVAC unit was quiet and the hotel was fairly empty and thus quiet. With the fan noise dampened, we were able to sleep well. Everything else was fine and the close grocery store in back (along with the room refrigerator and microwave) made getting snacks easy.
For breakfast, the waffle unit was broken. Also, the sausage patties were quite greasy. We are not fans of chipped beef on biscuits, so we did not try them. The omelets were good and staff was good about keeping fresh coffee around all day.
We really liked the location and view (loved the village Christmas lights!).
December 2, 2012
Rated 4.0 out of 5.0 by Shadow10 Everything was fine.
Everything was fine, the only thing would be to be able to price rooms better for AAA customers.
December 2, 2012
Rated 4.0 out of 5.0 by JTMJC comfortable room
The room needed more cleaning - we found the corners and edges very dusty and never touched.
Very comfortable beds, but sheets needed changing more often.
Breakfast was good with some variety.
A good hotel though and very convenient.
Liked the decor and amenities.
November 9, 2012
Rated 5.0 out of 5.0 by Anitanj Great Hotel and Great Location
I could not have been more pleased with this hotel and service. Very clean and close to everything!
November 5, 2012
Rated 4.0 out of 5.0 by teachtraveler Overall Nice Property
As a Priority Club Platinum member I was a little dismayed that the welcome/appreciation gift was a single bag of chips for a party of 3.
This is a great property and location however once again to have the pool close at 9pm is way to limiting if you consider someone checking in at 3 pm or later, going to dinner and coming back expecting to use the area and finding it closed.
The breakfast was also very good for the price but it should at least be available until 10 am on a weekend rather than 9:30. Most properties have breakfast available until a later time on weekends.
October 19, 2012
Rated 4.0 out of 5.0 by DANYBOY BEST H.I. EXPRESS I HAVE SEEN.
HAS A LOBBY LIKE A REAL HOTEL. IMPRESSIVE FOUNTAIN OUT IN FRONT. GOOD BREAKFAST. SAME FARE AS MOST, BUT SEEMED TO HAVE MORE VARIETY.
ROOMS TOO WERE MORE UPSCALE.
WAS NICE BEING NEXT TO THE BOATHOUSE RESTAURANT. I ATE THERE AND IT WAS GREAT. (THEY HAD AN AD LAYOUT IN THE LOBBY) THE RESTAURANT EVEN CAME OVER AND TALKED TO ME. GREAT GUY. MR. HEWES IT THINK.
October 16, 2012
Rated 3.0 out of 5.0 by WineRoger Reserved room not available first night of visit.
We had reserved a handicapped room with a roll in shower. This type room was not available when we arrived. The next morning we had to pack up and take everything to the front desk. The room we had reserved became available that afternoon so we had to tote the luggage and unpack again.
My wife has arthritis in her knees and has a hard time walking and climbing into bathtubs. Why is it that the handicapped rooms seem to always be a long long walk from the lobby?
September 28, 2012