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Rated 3.8 out of 5 by 77 reviewers.
Rated 4.0 out of 5.0 by Staff went out of their way for us We were bummed to find there was no hottub, but the gm, Chris, went out of his way to find us another location that met our needs. Very helpful and friendly staff August 1, 2014
Rated 1.0 out of 5.0 by Don't stay here! Checked in 9:30 at night and waited 10 minutes for somebody to come to the front desk to check me in. Got to the room and garbage cans had stuff in them from previous guest. Bathroom wasn't clean & no toilet paper in room. Went down to complain about it and again nobody at the front desk. Got sick of waiting and went back to dirty room. Stay at hotels about 100 nights per year and this place was one of the worst I have experienced. Don't stay here!!! July 19, 2014
Rated 4.0 out of 5.0 by Great stay other than bunk bed suite Clean hotel. Friendly and accommodating staff. Sorely disappointed in bunk bed in our suite. No blankets/comforters, old faded sheets with comic book characters (not something we promote in our home), and the bunk bed frame was really squeeky and loud. Other than this, the stay was comfortable. July 15, 2014
Rated 3.0 out of 5.0 by Wi-Fi service Weak, slow, unreliable WiFi. Could receive weak signal near room entrance but no signal at desk, bed, chair. Older property. July 11, 2014
Rated 5.0 out of 5.0 by beds you can tell that the mattress has been slept in a lot. July 9, 2014
Rated 3.0 out of 5.0 by Holiday Inn at Pontoon Beach I stay at this hotel 4-5 times per year because it is the best offering in that area. Last week when I stayed there, I was not very satisfied with my room. I don't think the carpeting had been vacuumed. The bottom of the tub was black and the toilet had rings, so neither had been cleaned thoroughly in a long time. The stopper in the bathroom sink did not work. When I went to the continental breakfast, there was no bacon, and only 3 pieces of fruit that were so old they should have been thrown out several days earlier. There was only one flavor of yogurt offered. Kind of sparse offerings for a Holiday Inn Express. This hotel should have better upkeep and higher standards. The front desk staff were incredibly nice and helpful. July 9, 2014
Rated 5.0 out of 5.0 by BEST IN CLASS Front Desk -- Excellent Staff and Service HOUSEKEEPING-- notice that I put that in all upper case letters!!! They are the unsung HEROS of the Hotel Industry in my opinon! The room was not just clean but it was sanitary everywhere and in every corner. Fresh Clean crisp smelling sheets and Pillow cases. Clean carpet (you could eat off the floor!) Not a spec of dust, plenty of amenities in tolieties and towls so fluffy that they soak up the water off you after a bath or shower with just a gentle patting! No chemical smells in towels alll fresh and nice! Every detail in this Hotel is coverd and tended to on a professional basis! This is not something that I feel comes from an ocasional or scheduled cleaning but rather comes from a dedicated and well trained staff that CARES about their jobs and appearances of the Hotel! WAY TO GO STAFF! YOU ALL RANG THE BELL ON YOUR WORK ETHICS! July 8, 2014
Rated 5.0 out of 5.0 by Comfortable and clean We were very happy with our stay at Pontoon Beach. We had the Kids Suite which was very clean and spacious. The kids loved the bunk beds int he separate room with their own TV. That was wonderful as we could all watch what we wanted. The hotel was clean, the staff was very courteous and the breakfast was great. Very relaxing fun time had by all at the hotel. July 7, 2014
Rated 4.0 out of 5.0 by Stayed for wedding. Worked out great for our large family. We were able to fit all six of us in a single room, which saved us the cost of a second room. July 3, 2014
Rated 1.0 out of 5.0 by would not stay here again by choice I've stayed here twice now for work and both times they have my ihg reward information wrong and ended up didn't give me the welcome bonus for my platinum membership for one of my trips. Both of my stays, the bath tub did not drain well. I've asked them to fix the clog and it wasn't fixed properly so the water still didn't drain. My most recent stay. The toilet was not cleaned and I found floss on the bathroom counter when I checked in. I found a silver fish near the bed. When I checked out in the morning, the person at the desk was outside on the phone and smoking. After I loaded up my vehicle, I turned around and saw the guy peeing in the planter in front of the hotel at 8am in the morning!!!! Couldn't he use the restroom inside the lobby? Come on! There were families and kids walking out to their cars... I don't want to see someone taking a leak in the parking lot in broad daylight....... I would not stay here again if I have a choice. I usually don't write reviews and was just going to forget about the whole welcome points, clogged drains, and even the silverfish. But someone peeing in the bushes... that's just too much... July 3, 2014
Rated 2.0 out of 5.0 by Friendly staff, rough old property. Staff was very friendly, room was rough and old. Sofa bed unusable with bed frame sticking out from cushions it was so old. No bananas at breakfast, only thing our children were looking for. Using the term "suite" for the room type shouldn't be allowed. was a typical hotel room size, nothing seperate, one tv, one room, one unusable sofa. Very dissatisfied to burn valuable points here. July 1, 2014
Rated 4.0 out of 5.0 by Nice Family Rooms Family of 8, nice to be able to stay in one room. The rooms are large and has nice beds. It does need more storge room and a bigger table and chairs for snacking in the room. June 22, 2014
Rated 5.0 out of 5.0 by Great Staff and Clean Hotel The staff here were wonderful. Anytime you needed anything they were right there to assist. Hotel was very clean. You can see that the hotel needs a renovation, it is showing its age, but still a great place to stay. June 16, 2014
Rated 4.0 out of 5.0 by nice hotel Very nice, clean, quiet, affordable hotel. Plan to visit again. June 2, 2014
Rated 4.0 out of 5.0 by Nice hotel The staff was super friendly. I was offered a room, which was not having some foul smell, and lamps were not working, but when I called front desk, I was immediately offered a new room, which was way better than the first room I was assigned. The staff at front desk was courteous and offered apology for inconvenience June 2, 2014
Rated 5.0 out of 5.0 by Convenient Location and a Good Value Whenever I am in the area I always stay at the Holiday Inn, Pontoon Beach. I have noticed however over the months that the hotel is becoming a bit tired and long in the tooth. A major renovation I believe is in order. Having said all of this, I will continue to stay at this location. May 26, 2014
Rated 3.0 out of 5.0 by Hotel needs a face lift Once again the Staff was great as always , the hotel itself has seen better days... The hotel has everything you need but needs a face lift.. From the walls to the elevators to the carpet and especially the luggage carts that are so badly stained and falling apart right in front of you... I almost didn't use the luggage carts because of the stains but I had a lot of equipment in my pickup that I was scared of leaving in my vehicle over night so I had to use it to save me 3 trips... The hotel just looks old, down to the toilet seats in the rooms, they're worn out and faded in color and the only thing that's goes through your head when using the bathroom is? How many people have used it before you? Makes you kinda uncomfortable... The walls in the elevator are badly scratched, the carpet in the hallway looks 30 years old, inside the elevator was very dirty especially in the corners. It looks like it hasn't been cleaned in weeks.. The bedrooms are very clean, furniture a little out dated but still nice... Although it was a good stay at this hotel and a great staff, next time I am in the area I will look for something newer. For the price you pay I think the hotel should be a little better kept up than it is? May 21, 2014
Rated 4.0 out of 5.0 by nice hotel, but kinda out there Its nice, but there is nothing around! They upgraded me to a room across from the housekeeping room so at about 7 am they started opening and closing the door constantly. I was hoping to sleep in a little. Not much of an upgrade, but not a bad hotel. April 7, 2014
Rated 5.0 out of 5.0 by Great Stay! Spent a 3 day weekend doing touristy stuff in St. Louis. Great location with easy acess to all of the attractions such as the Arch, City Museum, Zoo, etc. Bed and pillows were comfortable, the whirlpool tub worked great. Breakfast was great and overall the hotel was very clean. April 2, 2014
Rated 2.0 out of 5.0 by good location & nice folks the location of this hotel is close yet outside the main metro area - a plus for me. I had some trouble with water leaking down from the room above. the manager tried to make it right with some points, but not enough for a free room at an IHG hotel. The room I got in replacement for the leaked on one was OK, not an upgrade. March 11, 2014
Rated 1.0 out of 5.0 by Unfavorable experience I checked into the hotel and was given a room. The wireless internet was non-existent in that room and I was given another. After moving into the new room I had to contact the internet support staff as the internet signal was weak. I was told the hotel had an access point out and they would look into it tomorrow. The next day came and I informed the front desk of a couple of issues that I had noticed. The desk clerk took all of my comments and wrote them down. That evening I returned to my room to find only two of the issues I had been addressed. Again I informed the front desk of the outstanding issues. The next evening when I returned none of the issues had been addressed. I again advised the front desk staff of the issues. The next morning I found the bottom of the tub had a crack, allowing water to leak all over the floor. I again informed the front desk about this and the other issues. When I returned none of the issues had been addressed. I took the maintenance man into the room and pointed out the issues. It was during this time I was told the front staff was forwarding my issues to the general manager but the general manager was not informing maintenance. The maintenance man addressed all the issues but the cracked tub and apologized profusely. The next morning I checked out. When I went to talk to the general manager he conveniently had something else to do. I can not in good faith recommend this property February 27, 2014
Rated 1.0 out of 5.0 by No bargain All the issues mentioned in other reviews are accurate. The noisy toilet- yes No TV remote in the room on arrival Room temperature was about 45 degrees Room was as clean as they could get it, but everything seems old Can stay downtown St Louis in high quality hotel for the same $$$ No REAL restaurants nearby February 10, 2014
Rated 5.0 out of 5.0 by Good Basic Accommodations The hotel represents the basic standard that we expect from Holiday Inn, a comfortable and secure room, with a decent breakfast included. We would stay there again. February 10, 2014
Rated 2.0 out of 5.0 by Happiness Erased Furniture is old and drawers bind & stick. The iron leaked. Bathroom sink drained slowly and the commode tank leaked. Worst of the two was the bathroom commode tank leaked into the bowl and about every 10-minutes the tank would re-fill with water. The noise of water filling the tank was LOUD, so loud that it would woke me several times during the night. The next morning I reported the commode and sink to the hotel employee at the front desk. The sink was repaired but the commode was not. I had to turn the water off to the toilet so I could get a full night of sleep. When I checked out I told the same person at the front desk that the commode was not repaired. Her only comment was "I apologize." January 26, 2014
Rated 1.0 out of 5.0 by horrible stay was not worth the money I paid for this hotel room January 1, 2014
Rated 5.0 out of 5.0 by No surprises. Surprises when traveling are usually bad news. No surprises when traveling usually means things are good. Clean room. Quiet. Comfortable bed. Very nice breakfast. Location is convenient to the I-270 spur, and apparently right next door to the Pontoon Beach Police Department. So, pretty good security too. December 11, 2013
Rated 5.0 out of 5.0 by Comfortable, convenient, friendly.... BUT If IHG does not soon begin offering smoking rooms, I'll be staying elsewhere. November 18, 2013
Rated 3.0 out of 5.0 by OK stay, but not the best We stayed here for a night. It was a okay stay, but not the best we have ever had. My wife and I stayed here as it was a good stopping point for our trip back home. The hotel seems a bit dated when walking inside and the rooms showed it too. The furniture definitely was dated, but in average condition. I booked an ADA wheelchair accessible room and the bed was at a good height for me to get out of my wheelchair, the best I have had in quite some time. On the flip side, the bed was REALLY saggy in the middle. We felt like we kept rolling into each other all night long. The refrigerator in this room did not work very well, and it clicked all night long, making sleep dang near impossible. At first, I thought it was a neighboring room making the noise. The lady at the front desk was the same lady when we arrived and left from our trip. While she was nice, I did not get any recognition for being a Rewards Club member. We also found her outside smoking when we came and went to do some sightseeing and again while we were leaving. No one was at the front desk at all during checkout, which I thought would be a security risk, which I guess they just depend on the police station being right across the parking lot. We couldn't even express concern about the bed or refrigerator noise because of no staff at the front desk upon departure. Would I stay here again? Maybe... November 14, 2013
Rated 4.0 out of 5.0 by convenient, fairly comfortable I have had extended stays @ this hotel several times ~ the most recent just having been 10 nights. The hotel is convenient for me as I am visiting people in Granite City and of the available lodging I have found this Holiday Inn Express to be the most comfortable. However, this most recent stay proved to be the least favorable I've had there. Two days housekeeping just failed entirely for me. Returned late @ night to find nothing had been done. Got towels from the front desk and that was fine but really, I think daily housekeeping is included in the room rates! Families with loud, raucous children were a problem a couple of nights. Kids RUNNIG the halls @ all hours and no supervision made sleeping difficult. Soccer being played in the parking lot and vehicles being hit w/the balls also wasn't a positive experience. The front desk staff was accommodating and offered, even late @ night, to housekeep my room when the housekeeping had not. On the positive side, when they did clean my room it was very well done! When the disruptive people weren't staying on my floor the place was quiet and comfortable. Continental breakfasts were good and the breakfast lady was very pleasant and accommodating. Location is convenient to both sides of the river. Lots of truck traffic which is sometimes noisy. I just think the atmosphere and attention to the patron were not as top notch as they have been in past stays. Also, no offer was made to adjust my rate for days that housekeeping failed. November 11, 2013
Rated 5.0 out of 5.0 by Staff was very helpful and friendly. Room very clean and more then we expected. Upon arrival, the desk clerk made sure we had the room requested. Checked to make sure the room was ready for us and asked if there was any further assistance they could give. Once in the room we were surprised to see a well set up room. We found it to be very comfortable and quite. the next morning the breakfast was enjoyable and fresh. A very good place for anyone traveling through Pontoon Beach. November 7, 2013
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