Rated 3.8 out of 5 by 88
Rated 4.0 out of 5.0 by Ministry Would recommend
Our ministry had our annual conference here. Good location, great staff; the pool is odd shaped so no lap swimming; we had a few internet connection problems but they are in the process of upgrading their internet service. Their internet provider customer service were very helpful. We were very pleased with the rooms, the breakfasts, the staff, and the prices. Plan to use the facilities again next year.
July 22, 2013
Rated 5.0 out of 5.0 by ack88 Nice rooms great breakfast
excellent overall experience
July 19, 2013
Rated 4.0 out of 5.0 by linash92 Surprised
We visited for a ballgame & doctor appointments & were very surprised at how reasonably priced this Holiday Inn was. The room was nice, clean as was the rest of the hotel. I was disappointed they only had 1 person checking people in, especially when they knew they were going to be busy. 6 people were in line waiting too long, in my opinion. The A/C wasn't working properly & wouldn't cool well.
July 11, 2013
Rated 3.0 out of 5.0 by elf100 Not up to par with other Holiday Inn Express hotels
I stayed at three different Holiday Inn Express hotels this week and my stay at this Holiday Inn Express was my least favorite one at Pontoon Beach. Compared to the other two Holiday Inn Express hotels, this one was just not up to par. The décor needs to be updated in the lobby, eating area and the guest room. The lobby did not look welcoming because the furniture was very shabby. Moreover, the chairs in the eating area were mismatched and felt like they were going to break. Also, the paint colors in the guest room were not pleasing.
On a complimentary note, the staff was pleasant, especially the lady helping with the eating area. She was very friendly.
July 7, 2013
Rated 5.0 out of 5.0 by demmic Nice and quiet
It was a comfortable, nice and quiet stay . I would recommend this location to anyone.
July 6, 2013
Rated 4.0 out of 5.0 by Linda1963 Scary night at Pontoon
It was a stormy night in Pontoon Beach on Sunday June 24 2013. We had already chrcked in and was in the pool when it started to thunder and lots of lighting. We got out and back to our room when we lost power. It was out for about 5 hours. Your front desk host told us where we could find supper in Granite City. When we got back the power was still off so we went to bed. My husband didn't have the use of his CPap but the power came on around 10:00 pm and we did not have any more excitement that night.
Jim and Linda
I forgot, the rain came in our window, and your housekeeping brought towels to mop it up.
June 29, 2013
Rated 5.0 out of 5.0 by whampum storm
The staff was great during the storm that we lost power for five hours. The desk clerk was out of the way helpful with directions and suggestions.
June 29, 2013
Rated 5.0 out of 5.0 by lsig2004 Good to stop at this HIX
Everything was great !!
My Wife and I had a very nice time as also did my Service Dog.
June 22, 2013
Rated 3.0 out of 5.0 by justmovingon1 Noisy guests at 1:30 am.
Called front desk at 1:30 am. He said he had just taken an additional bed to a nearby room and would look into the noise. No change - still laughing, running in hall, banging doors, etc. until after 3:00 am!
June 20, 2013
Rated 4.0 out of 5.0 by Haunbilly nice place to stay
nice place to stay the only thing that was a little diffrent was when you picked up the phone you heard some preaching going on in the back ground of the phone.
June 14, 2013
Rated 5.0 out of 5.0 by Rod58 Roomy and quiet
The rooms were spacious and we had a quiet and comfortable stay.
April 29, 2013
Rated 5.0 out of 5.0 by EastTN Trip back home
I grew up just south of Pontoon beach and moved away 35 years ago. This was the first trip back with my 9year old son and we had a blast. The hotel is very convenient to Busch Stadium and the Arch, while being nearby to my hometown of Wood RIver. My son really enjoyed the indoor pool and the pancake machine!! He wants to have his trip with dad here every year from now on. Thanks for making this trip one that I will never forget.
April 18, 2013
Rated 5.0 out of 5.0 by robert1953 One of the greatest in the St Louis area
One of the best hotel staffs around. When ever there is a minor problem that needs adjusted the staff is right there correcting it. They are very grateful for your business when you arrive at the front desk. You are warmly welcome when you check in. The breakfast is beyond all expectations. Fresh and wello laid out. I would recomemd this hotel for anyone!!
March 21, 2013
Rated 5.0 out of 5.0 by Shishio111 Amazing!
Amazing staff, wonderful property. I'd recommend this hotel to everyone! Convenient location right off interstate 270. Very friendly and helpful staff. Crystal made a very tasty breakfast and PJ was extremely helpful and did everything he could to make our stay as excellent as possible. Thank you!
February 21, 2013
Rated 4.0 out of 5.0 by Saintlady54 Needing updates
This Holiday Inn needs to be updated. The beds are too old. I woke up with a back ache each morning due to the fact there is no support. It would be great if they offered tempur-pedic beds as an option for the guests willing to pay extra. The huge whirlpool tubs in the king suites are useless and a waste of water. I enjoy staying here because of the staff and the proximity to family. You also need to have back up generators so that the patrons are not without power during a power outage (this happened at 0330) during my recent stay. We were without power for approximately 2.5 hours in the dead of winter.
January 3, 2013
Rated 5.0 out of 5.0 by Lillie That Special Touch!
The Holiday Inn Express at Pontoon Beach made us feel so welcomed and went above and beyond to make sure we had an excellent stay over the holidays. We did not meet an employee that didn't have a smile on his/her face or a kind word to share. We were so impressed with the quality of their service. They made us feel like we were the most important people around. Thank you for a home away from home!
January 2, 2013
Rated 5.0 out of 5.0 by TVoda Business as Usual
I've been here many times. Very solid place to stay. Great service.
December 18, 2012
Rated 5.0 out of 5.0 by slammer slammer
We love Holiday Inn Express and would recommend this property.
November 12, 2012
Rated 5.0 out of 5.0 by eagle1 great service
Front desk clerk named PJ exceeded my expectation for outstanding service. He arranged for our 2 rooms to be connecting, which was a terrific help. The rooms were great, the breakfast really good. PJ even recommended a local restaurant that was really good. Holiday Inn Express is fortunate to have PJ as an employee
October 18, 2012
Rated 5.0 out of 5.0 by noon Enjoyable stay.
Great service clean facility very relaxing stay. Good expreience!
October 13, 2012