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Rated 3.6 out of 5 by 116 reviewers.
Rated 5.0 out of 5.0 by Great place to stay while seeing the area Nice clean room and everything worked. Great breakfast! Besides an annoying barking dog in the next room; it was a perfect stay. August 6, 2014
Rated 5.0 out of 5.0 by Mr The front desk suggested a local eating establishment that turned out to be a great experience! She also provided directions to several local attractions and to the airport which were extremely beneficial! The breakfast buffet was very appetizing with a good variety of staples. I would definitely recommend this specific hotel to anyone based upon the overall experiencee that we had! August 4, 2014
Rated 5.0 out of 5.0 by Breakfast Breakfast Attendant was outstanding both mornings we ate there. Food was hot, fresh and plentiful and full. I was so impressed I tipped her both mornings. Thanx!! August 4, 2014
Rated 1.0 out of 5.0 by Less-than-exemplary service Everything started with our room (along with several others) not being ready for check-in even after 5pm. The desk clerk blamed a "housekeeping walkout." The front desk staff said that they would call us when our room was ready (we were headed out to get dinner), but they didn't call us. However, it was ready when we came back from dinner. The next evening we arrived back after a full day of sightseeing and our room cards didn't work. I went to get them re-coded and again they didn't work. I went down again and was given NEW cards, and again they didn't work. Only then did the desk clerk offer to go up to the room, and once she opened the room with her card, then our cards worked. Apparently, even though I had already asked three people about how easy our three consecutive reservations would be (free night, points, and paid night) and having been assured three times that everything would be fine, it wasn't. Only then was I told that I would need to fill out a new info sheet each night and we'd need to replace our cards again the next evening. Finally, the last straw was the last day, after a long day of sightseeing, we came back to find one of our two beds unmade, with a card announcing that "due to personal items in the bed, we are unable to remake this bed." Strange that our pillows didn't prevent them from remaking the bed the night before. Also, the bathroom door squeaked and was unable to be locked. August 2, 2014
Rated 4.0 out of 5.0 by incredible staff A little expensive and under staffed...However the staff was incredible and extremely considerate and helpful. They went out of their way for me and my daughter all 8 days of my stay. Thank you so much. I had a wonderful experience. July 31, 2014
Rated 5.0 out of 5.0 by Great Nice property very clean and people friendly. Great staff July 31, 2014
Rated 5.0 out of 5.0 by This was a great hotel to stay at. We enjoyed our stay. It was clean and comfortable. We enjoyed the fresh baked chocolate chip cookies in the evening and the staff was very helpful! July 30, 2014
Rated 1.0 out of 5.0 by Not a good choice I would avoid this property at all costs. Furnishings are worn and dated. Carpet throughout the hotel appears soiled. Maid service was either late or not at all. I stayed for business purposes and there is absolutely no work space for that type of function. The staff at check-in appeared completely lost. a routine check-in turned into a 20 minute wait. Would have moved after the first night but no other hotels were available in the area. July 26, 2014
Rated 5.0 out of 5.0 by Vacation Nice hotel close to several points of interest. We stayed 2 nights and would recommend this hotel to anyone visiting the area. July 23, 2014
Rated 1.0 out of 5.0 by Do not stay here The staff at this hotel should be replaced the quality of care they show does not fit the hospitality of others in this area. I am not a fan of complete change but at this location I would recommend it. July 17, 2014
Rated 4.0 out of 5.0 by Comfortable We had someone in the hospital which was basically across the street so wanted to stay in the closest hotel. I would give them an A for everything but the price. Very spendy even with the hospital rate which was basically nill. The gal at the front desk even said their hospital rate was terrible in the summer July 14, 2014
Rated 1.0 out of 5.0 by What a mess! I was there 4 nights. Staff always very polite and responded with statements that they would pass the issue on to the management and or maintenance, but nothing was ever done. First big issue, never worried about reserving non smoking rooms at a HI Express before did not know any had smoking rooms. Hall and room carpets through out were disgusting and left the bottoms of feet or socks or shoes blackened. Was told three times (Okay each time it was a different staff member) they did not know about the leaky ice machine that kept the first floor hall carpet soaked and stinky or that the carpet was wet. Guest laundry was basically useless three 45 minute cycles in the dryer, left simple t shirts still wet and forget jeans they still dripped. Breakfast each day had one or more normal offerings (eggs, sausage, cinnamon rolls bread for toast, low fat or skim milk or apple juice) unavailable. I love HI Express had great nights in Alliance Nebraska, And Buffalo Wyoming on this trip also and will go to other properties again (Raton NM and Odessa TX, tomorrow and and the next night to be exact) But not this one. Holiday Inn Express these people are damaging your good name! July 12, 2014
Rated 4.0 out of 5.0 by Expensive I wanted to treat my Mom to a fancy hotel the night before she had surgery. We found this one to be very nice but there wasn't anything grand or elegant about it. Because it cost about double the price of those nearby, I expected something special. This was simply overpriced. It was very conveniently located to the hospital and surgery center. July 12, 2014
Rated 4.0 out of 5.0 by Monument Trip Good property, all hotels in area are fairly high. Good location for us. July 12, 2014
Rated 4.0 out of 5.0 by OK hotel, but definitely not sound proof This was a fine hotel, other than the fact that the air conditioner in our room was very noisy and the thermostat did not seem to be working properly. It is also kind of an older construction and definitely not sound proof. If you are lucky enough to be on the top floor or not to have people running on the room above you, or not to be in the room right next to the ice machine, it should be fine. Other than that, we did get the service and quality we expect at a Holiday Inn hotel. July 8, 2014
Rated 1.0 out of 5.0 by Not worth it When I called to reserve I asked if it had a pool and hot tub, insanely small pool and no hot tub . People across the hall from us smoked and was like it was in our room , I have asthma as was extremely uncomfortable . Also when I called I was told it was newly remodeled , only thing new was the hall carpet . I've said at many holiday inns and it didn't have the newer healthy breakfast options . Bathroom was dirty , hair on washcloth and tub . Stain on the sheets . Not even close to be worth the price . July 7, 2014
Rated 1.0 out of 5.0 by Value for overall hotel room and services Hotel was in need of a major renovation, room had a recliner that looked like it came from a garage sale, was afraid to sit in it. When I checked in on Sunday evening, I was informed that the remaining 3 nights of my stay would increase by $50. While I understand that the price is reflective of what the market will bare, however $50 a night increase is not what I would consider the norm. If this were any other business, I would consider this to be gouging. Add some ammenities, if you want to charge such outrageous fees. If I return to Rapid City, I will choose other accommodations! July 7, 2014
Rated 5.0 out of 5.0 by Great all the way around Family in town for a few days they all were very pleased with holiday inn breakfast great, room great, beds comfortable and laundry easily accessible thank you so much July 6, 2014
Rated 5.0 out of 5.0 by Great service and great breakfast! Was very happy with our stay,bed was comfortable,had a good night sleep! Did not hear any noise, rooms were clean and enjoyed the breakfast the next morning! July 1, 2014
Rated 1.0 out of 5.0 by Noisy Air Conditioner/No Sleep Our room air conditioner was noisy and the vibration woke us up often during the night. The problem was never resolved. After a long day of enjoying the beauty of the area, sleep was needed but a quiet, peaceful room was never there. June 28, 2014
Rated 4.0 out of 5.0 by Basic HI Ex The hotel was a basic level holiday inn express. I've been to quite a few others and this one had all the basic options (no closet door, safe sitting in the room on a pedestal). It was up to HI Ex standards and clean and relatively comfortable. We were there 4 days and although they had a pancake maker, they had no mix the whole time. My kids wanted pancakes and never got them. The other options were sufficient though. June 26, 2014
Rated 5.0 out of 5.0 by Gateway to a Black Hills Vacation The Hotel is a good gateway site to see MT Rushmore, Crazy Horse Mountain Carving, Badlands National Park, Custer State Park and Deadwood. The hotel was clean, the breakfast was very good, the hotel was secure and safe. This hotel is excellent value for price and the staff went out of its way to help us. June 26, 2014
Rated 4.0 out of 5.0 by Breakfast ok Fresh fruit at breakfast would have been nice. Cereal selection was limited. June 21, 2014
Rated 2.0 out of 5.0 by Tired...not me, the hotel This hotel needs a lot to be desired and fails to live up to the IHG brand. Would not stay again or recommend it to anyone else. Way over priced. June 19, 2014
Rated 3.0 out of 5.0 by Barking Dogs Much better experience without dogs. Don't want to sleep in former animal quarters and prefer not to hear barking dogs in the night. Front desk staff were obtuse. Just not wide awake to what was going on. June 17, 2014
Rated 2.0 out of 5.0 by Downward Spiral Made 2 separate reservations for business and leisure. They were combined into 1. Never recognized as IHG members. Rate charged was different than rate quoted in April. Govt rate quoted (both rates) are much higher than govt rates in the past with the rate doubling since 2012. June 16, 2014
Rated 5.0 out of 5.0 by Excelleent treatent by staff Overall a most pleasant experience. Staff was especially helpful in recommending restaurants June 11, 2014
Rated 5.0 out of 5.0 by very professional and accomadating had medical appointments at heart doctor and eye specialists therefore very accessable and accomadating June 3, 2014
Rated 4.0 out of 5.0 Nice hotel We stayed 2 nights at this hotel and found it to be nice. The staff was very friendly and helpful. There was little insulation or noise barriers between rooms and floors so you could hear people walking, running, etc. from the rooms above us which was annoying while trying to sleep. I thought the hotel was nice but the rewards points was high for this hotel and location during the time of year we were there. June 2, 2014
Rated 2.0 out of 5.0 by No Stay away Tourist trap. way to many buses and kids for a business stay. Walls are paper thin, food is weak at best. May 31, 2014
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