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Rated 3.6 out of 5 by 132 reviewers.
Rated 4.0 out of 5.0 by Great staff The hotel staff was very friendly and the location is excellent for work or pleasure. While I was confident my bathroom had been properly cleaned, a used bar of soap was left in my shower. The first morning of my stay, they were out of forks in the breakfast area. Price may have been reasonable based on popular tourist location but seemed a little high. Since I travel primarily for business, the room was set up nicely to accommodate working in the room. Will return for business and hopefully some day for pleasure. August 31, 2014
Rated 3.0 out of 5.0 by Fine but not up to the usual Holiday Inn standards This was a fine hotel but did not feel like a holiday inn- more like a cheap hotel. August 30, 2014
Rated 2.0 out of 5.0 by Not what you would expect for the price Seems like the hotel is being mis-managed. Hallways smell very musty. Rooms have not been updated in a long time and are not in good repair. It was what would be expected from a 50-60 dollar a night hotel. August 26, 2014
Rated 4.0 out of 5.0 by Good Hotel A nice place to stay. Was a little bit expensive because of Sturgis that week, but overall a very nice hotel. August 19, 2014
Rated 5.0 out of 5.0 by Awesome hotel This is the second time I've stayed on this hotel. The first time was a couple years ago, and I must say I was not impressed, however the second time I believe there is a new General Manager, and I was extremely impressed with my stay. Joilyn at the front desk was absolutely wonderful !! She was friendly and totally made my stay a pleasant one. Breakfast was good and my room was great !! It was clean and very comfortable. I would highly recommend this hotel to anyone !!! I'm looking forward to staying at this hotel again !! August 18, 2014
Rated 5.0 out of 5.0 by excellent bed and linens The bed was great, loved the down comforter and white sheets. Seems so much cleaner without the old bedspread. August 18, 2014
Rated 2.0 out of 5.0 by Not your usual HI Express This is an older property charging high prices. Our room was loud. Noisy motorcycles most of the night, but not to worry, the noisy AC drowns them out when it comes on. Cramped breakfast area with overflow outside. Poor layout of the breakfast area had everyone tripping over each other and the workers as well. Staff seemed disinterested at best. Location is convenient to walk to nearby restaurants. August 17, 2014
Rated 4.0 out of 5.0 by Older Hotel This is an older Holiday Inn Express in Rapid City. We chose based on price because the newer ones near the highway are at least 20% more expensive. As a result, the rooms are a little run down but by no means dirty. Also, the hotel is located downtown and has a very difficult entrance to find. A large sign at the entrance (it shares an entrance with a car wash/gas station) would be helpful. August 17, 2014
Rated 3.0 out of 5.0 by Recognition for IHG® Rewards Club Members Front desk clerk, at check-in, never recognized or offered points for priority club status. Seemed more in a hurry to return to computer than to check us in. Was dressed in a hoody and shorts? August 16, 2014
Rated 3.0 out of 5.0 by could use some freshening Stayed at this hotel on our way through to Colorado. Room had a "damp" smell and could have used a little freshening. August 15, 2014
Rated 2.0 out of 5.0 by Almost anyplace else would be better. This hotel has a management problem. There are excellent people working there but they are overburdened and burning out. I was never able to address my concerns to management because I never saw any and I was there for over a week. There was never more than one desk staff member on duty except at shift change and the hotel was full or nearly full all the time. My husband had surgery and the hotel is close to the hospital. Had I had a choice though I would have switched after the first night. Options are very limited in that area at this time of year however. This place is an embarrassment to the Holiday Inn chain. The maintenance issues are many; torn curtains, stains everywhere and ill fitting fixtures in the bathrooms causing mildew problems are just a few. The hotel advertises a medical rate but in reality that rate is $1.00 less than the best rate offered on the internet. This place is shabby, noisy and very overpriced! August 15, 2014
Rated 5.0 out of 5.0 by Great stay sturgis week Crazy busy in town and it was still a good stay. Friendly staff and Morning breakfast and coffee was good. No troubles what so ever. August 14, 2014
Rated 5.0 out of 5.0 by Great night sleep:) What a nice hotel. The staff was excellent,friend ,professional and helpful. I slept like a baby in a clean comfortable room. Located in a area were there's plenty of food choices and shopping. If your staying in Rapid City I say Holiday Inn express 750 Cathedral drive. August 12, 2014
Rated 5.0 out of 5.0 by Great service all the way around As I wrote earlier in the review every thing was a 10 August 11, 2014
Rated 5.0 out of 5.0 Rapid City SD Love this town. Love this Holiday Inn Express. Loved everything about our stay except the nightly rate. Although our visit did coincide with the Sturgis Motorcycle rally so I know rooms were scarce. That is to say unavailable with out a reservation. So all things considered everything went well. We had a great time. The staff was courteous and helpful. This suite was perfect for our needs. I wish I had made plans to stay longer. Next time we will. And YES we will be back maybe for the next Sturgis rally. August 11, 2014
Rated 3.0 out of 5.0 by All you can expect but... A little noisy......too many bikers this week (august first week) August 8, 2014
Rated 5.0 out of 5.0 by Great place to stay while seeing the area Nice clean room and everything worked. Great breakfast! Besides an annoying barking dog in the next room; it was a perfect stay. August 6, 2014
Rated 5.0 out of 5.0 by Mr The front desk suggested a local eating establishment that turned out to be a great experience! She also provided directions to several local attractions and to the airport which were extremely beneficial! The breakfast buffet was very appetizing with a good variety of staples. I would definitely recommend this specific hotel to anyone based upon the overall experiencee that we had! August 4, 2014
Rated 5.0 out of 5.0 by Breakfast Breakfast Attendant was outstanding both mornings we ate there. Food was hot, fresh and plentiful and full. I was so impressed I tipped her both mornings. Thanx!! August 4, 2014
Rated 1.0 out of 5.0 by Less-than-exemplary service Everything started with our room (along with several others) not being ready for check-in even after 5pm. The desk clerk blamed a "housekeeping walkout." The front desk staff said that they would call us when our room was ready (we were headed out to get dinner), but they didn't call us. However, it was ready when we came back from dinner. The next evening we arrived back after a full day of sightseeing and our room cards didn't work. I went to get them re-coded and again they didn't work. I went down again and was given NEW cards, and again they didn't work. Only then did the desk clerk offer to go up to the room, and once she opened the room with her card, then our cards worked. Apparently, even though I had already asked three people about how easy our three consecutive reservations would be (free night, points, and paid night) and having been assured three times that everything would be fine, it wasn't. Only then was I told that I would need to fill out a new info sheet each night and we'd need to replace our cards again the next evening. Finally, the last straw was the last day, after a long day of sightseeing, we came back to find one of our two beds unmade, with a card announcing that "due to personal items in the bed, we are unable to remake this bed." Strange that our pillows didn't prevent them from remaking the bed the night before. Also, the bathroom door squeaked and was unable to be locked. August 2, 2014
Rated 4.0 out of 5.0 by incredible staff A little expensive and under staffed...However the staff was incredible and extremely considerate and helpful. They went out of their way for me and my daughter all 8 days of my stay. Thank you so much. I had a wonderful experience. July 31, 2014
Rated 5.0 out of 5.0 by Great Nice property very clean and people friendly. Great staff July 31, 2014
Rated 5.0 out of 5.0 by This was a great hotel to stay at. We enjoyed our stay. It was clean and comfortable. We enjoyed the fresh baked chocolate chip cookies in the evening and the staff was very helpful! July 30, 2014
Rated 1.0 out of 5.0 by Not a good choice I would avoid this property at all costs. Furnishings are worn and dated. Carpet throughout the hotel appears soiled. Maid service was either late or not at all. I stayed for business purposes and there is absolutely no work space for that type of function. The staff at check-in appeared completely lost. a routine check-in turned into a 20 minute wait. Would have moved after the first night but no other hotels were available in the area. July 26, 2014
Rated 5.0 out of 5.0 by Vacation Nice hotel close to several points of interest. We stayed 2 nights and would recommend this hotel to anyone visiting the area. July 23, 2014
Rated 1.0 out of 5.0 by Do not stay here The staff at this hotel should be replaced the quality of care they show does not fit the hospitality of others in this area. I am not a fan of complete change but at this location I would recommend it. July 17, 2014
Rated 4.0 out of 5.0 by Comfortable We had someone in the hospital which was basically across the street so wanted to stay in the closest hotel. I would give them an A for everything but the price. Very spendy even with the hospital rate which was basically nill. The gal at the front desk even said their hospital rate was terrible in the summer July 14, 2014
Rated 1.0 out of 5.0 by What a mess! I was there 4 nights. Staff always very polite and responded with statements that they would pass the issue on to the management and or maintenance, but nothing was ever done. First big issue, never worried about reserving non smoking rooms at a HI Express before did not know any had smoking rooms. Hall and room carpets through out were disgusting and left the bottoms of feet or socks or shoes blackened. Was told three times (Okay each time it was a different staff member) they did not know about the leaky ice machine that kept the first floor hall carpet soaked and stinky or that the carpet was wet. Guest laundry was basically useless three 45 minute cycles in the dryer, left simple t shirts still wet and forget jeans they still dripped. Breakfast each day had one or more normal offerings (eggs, sausage, cinnamon rolls bread for toast, low fat or skim milk or apple juice) unavailable. I love HI Express had great nights in Alliance Nebraska, And Buffalo Wyoming on this trip also and will go to other properties again (Raton NM and Odessa TX, tomorrow and and the next night to be exact) But not this one. Holiday Inn Express these people are damaging your good name! July 12, 2014
Rated 4.0 out of 5.0 by Expensive I wanted to treat my Mom to a fancy hotel the night before she had surgery. We found this one to be very nice but there wasn't anything grand or elegant about it. Because it cost about double the price of those nearby, I expected something special. This was simply overpriced. It was very conveniently located to the hospital and surgery center. July 12, 2014
Rated 4.0 out of 5.0 by Monument Trip Good property, all hotels in area are fairly high. Good location for us. July 12, 2014
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