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Rated 3.6 out of 5 by 126 reviewers.
Rated 4.0 out of 5.0 by Basic HI Ex The hotel was a basic level holiday inn express. I've been to quite a few others and this one had all the basic options (no closet door, safe sitting in the room on a pedestal). It was up to HI Ex standards and clean and relatively comfortable. We were there 4 days and although they had a pancake maker, they had no mix the whole time. My kids wanted pancakes and never got them. The other options were sufficient though. June 26, 2014
Rated 5.0 out of 5.0 by Gateway to a Black Hills Vacation The Hotel is a good gateway site to see MT Rushmore, Crazy Horse Mountain Carving, Badlands National Park, Custer State Park and Deadwood. The hotel was clean, the breakfast was very good, the hotel was secure and safe. This hotel is excellent value for price and the staff went out of its way to help us. June 26, 2014
Rated 4.0 out of 5.0 by Breakfast ok Fresh fruit at breakfast would have been nice. Cereal selection was limited. June 21, 2014
Rated 2.0 out of 5.0 by Tired...not me, the hotel This hotel needs a lot to be desired and fails to live up to the IHG brand. Would not stay again or recommend it to anyone else. Way over priced. June 19, 2014
Rated 3.0 out of 5.0 by Barking Dogs Much better experience without dogs. Don't want to sleep in former animal quarters and prefer not to hear barking dogs in the night. Front desk staff were obtuse. Just not wide awake to what was going on. June 17, 2014
Rated 2.0 out of 5.0 by Downward Spiral Made 2 separate reservations for business and leisure. They were combined into 1. Never recognized as IHG members. Rate charged was different than rate quoted in April. Govt rate quoted (both rates) are much higher than govt rates in the past with the rate doubling since 2012. June 16, 2014
Rated 5.0 out of 5.0 by Excelleent treatent by staff Overall a most pleasant experience. Staff was especially helpful in recommending restaurants June 11, 2014
Rated 5.0 out of 5.0 by very professional and accomadating had medical appointments at heart doctor and eye specialists therefore very accessable and accomadating June 3, 2014
Rated 4.0 out of 5.0 Nice hotel We stayed 2 nights at this hotel and found it to be nice. The staff was very friendly and helpful. There was little insulation or noise barriers between rooms and floors so you could hear people walking, running, etc. from the rooms above us which was annoying while trying to sleep. I thought the hotel was nice but the rewards points was high for this hotel and location during the time of year we were there. June 2, 2014
Rated 2.0 out of 5.0 by No Stay away Tourist trap. way to many buses and kids for a business stay. Walls are paper thin, food is weak at best. May 31, 2014
Rated 5.0 out of 5.0 by excellent location This facility is located in the middle of all the South Dakota attractions. Our 4 day stay was worth every penny spent. May 30, 2014
Rated 5.0 out of 5.0 by ROOM EXCELLENT EVERTHING WOULD LIKE A FRIDGE AND MICROWAVE IN THE ROOM THOUGH. PATIO AREA VERY NICE . May 29, 2014
Rated 3.0 out of 5.0 by Good area for tourists It is difficult to get into the hotel parking lot, you have to go around a service station and enter by a side street. The location is good for fast foods and one nice family restaurant. We were disappointed that there was no microwave or refrigerator in the room and when we inquired, we were told these amenities were only in the suites. Staff was helpful with maps,etc for local attractions. May 29, 2014
Rated 4.0 out of 5.0 by Good Stay for work Good stay for work. Were out of a quite a but of breakfast items one of the mornings. A comfortable hotel. May 19, 2014
Rated 5.0 out of 5.0 by Great location and comfort Our room was surprisingly large with all the extras we needed. It was a great value for the price. The hotel's location was excellent for access to Mt Rushmore, Crazy Horse, Custer State Park and Wind Cave National Park--just take a quick left onto Hwy 16 and head south. There was also plenty of restaurants, supermarkets, and other retail outlets just a short drive away. May 13, 2014
Rated 1.0 out of 5.0 by Extremely Disappointed I checked in on 17 April and checked out on 19 April. I stayed in room 210. During my 2-day stay, I encountered many issues with this facility. It was by far the worst hotel/motel stay ever. The noise made it impossible to get enough sleep and rest we needed from the lengthy road trip. The room was dirty and lacked some essential amenity. I will never come back here or recommend this location. 1. No refrigerator and microwave in the room - I was shocked to find out there was no ref/microwave in the room. I was on a road trip with my family and had a large cooler fool of food that needed refrigeration. I called the front and Joylin took care of it very nicely. She brought them over herself. 2. Toiletry - no bar soap in the bathroom. I went back to the front and the staff said it was supplier issue and handed me a bar soap that looked like it was from a supermarket. I wish she handed out the soap when I checked in so I didn't have to go back out. 3. Cleanliness - the room was not vacuumed. There were pieces of paper like trash near the trash can. Second day, the housekeeping came by. The bed was made and trash can emptied - nothing else was done. Coffee and towels were not refilled. Bathroom was still dirty. The guest room was not vacuumed and the paper like trash were still on the floor, the exactly same spot. 4. Noise - we were on the second floor. The room above me was occupied. They were not being loud but there was absolutely no sound proofing. Not only I could hear every foot steps, but also heard was very loud squeaking noise with every step they took. 5. Internet - he wifi was very slow and disconnected often. I ended up using my smartphone as the wifi router. April 22, 2014
Rated 3.0 out of 5.0 by Average, at best. I'm a Platinum member and I stay all over North america. This HIE is average, at best. Check in: Slow, cumbersome, desk clerk tried to separate the rooms so the party I traveled with could pay his own, both rooms ended up in his name. When I checked out a different desk clerk said there was nothing he could do. So, no points for me. Room: Fairly clean, certainly not stellar. NO BAR SOAP, but what really caught my eye was a 1/2 empty shampoo bottle and a 1/2 empty hand lotion bottle both placed where there should be NEW items. YUCK. At checkout the clerk told me, well, we are out because our supplier didn't deliver. WOW. Thank the lord I packed my own toiletries. Breakfast: Area not very well kept, the raisin bran tasted like it expired in 2001, raisins were hard as a rock. The rest did not look too appetizing. I had a banana. Next visit to Rapid City - I will pick another property. April 19, 2014
Rated 3.0 out of 5.0 by Good staff The hotel is a bit of a older hotel. The room was a bit dirty and dingy. The hotel lobby was very dark, I almost thought it was closed when I walked in. The bed was comfy. The wifi didn't work really well so I wound up using my wireless card. There's a nicer Holiday Inn in Sturgis. I'd suggest that facility. The location is okay. Over all I'd say it's "good" but not great. When I go back I don't know that I'd really stay there again. April 18, 2014
Rated 5.0 out of 5.0 by Very nice employees Hard working staff, nice hotel. I Enjoyed my stay. March 25, 2014
Rated 5.0 out of 5.0 by comfortable and pet friendly Reward treat given. Comfortanle but older facilities. Staff friendly and helpful, Evva checked us in, helped with ant issue, Donald helpful for tour info and weather issues. Biscuits burned and set off fire alarm for added entertainment. Staff did well, helping everyone remain calm. March 16, 2014
Rated 4.0 out of 5.0 by Decent Stay Overall good to excellent except Heater/AC fan ran continuously even when in Auto. Noted to desk. The breakfast selection at HIE is getting old. The bakery stuff is from a factory and can be very poor. The pancakes are unacceptable. Buy locally on the bakery items or have more fruit. Cereal selection and yogurt is OK. March 2, 2014
Rated 5.0 out of 5.0 by Great hotel. Needs Gym though. I've stayed at this hotel before. I have to come to Rapid City 4 times a year this hotel the last two times has been great. The staff seems friendly, its located in a great location; surrounded by resturaunts, gas stations, even a hospital. I try to book this particular hotel now everytime I visit Rapid City. Only drawback for me is it has a pool but no gym. February 25, 2014
Rated 4.0 out of 5.0 by Excellent Management When I checked in I was surprised that the room did not have a microwave or refrigerator as most Holiday Inn Express rooms do. I travel quite a bit and routinely use HIE because they are very consistent. The next day I asked the front desk about this and shortly thereafter members of their staff were delivering both a microwave and refrigerator. Additionally when I expressed my initial disappointment the Manager called me and left a voice mail. Very strong customer service and commitment on her part. February 13, 2014
Rated 2.0 out of 5.0 by Below Average The check-in process took more than 30 minutes. When I arrived there were COPS in the entry....trying to extract an unwanted guest. the 3rd shift rep did not know what he was doing. My check in took more than 30 minutes. Once I arrived in my room, it was several years old and just honestly cheap compared to most places I have stayed in the last 10 years. Over-priced for the reward. February 7, 2014
Rated 5.0 out of 5.0 by Great Stay My stay was very relaxing and fit my vacation budget. I had a great stay and very much enjoyed the view of the city from my room window. I would definitely recommend this hotel to anyone is was thinking about vacationing in the Rapid City area. February 5, 2014
Rated 4.0 out of 5.0 by Really nice place to stay. This Holiday Inn Express is one of the nicest ones we have stayed in over the past couple of years. It is located in a nice part of Rapid City, convenient to restaurants and shops. We really like that they allow pets, so that we can stay there when our Bichon, Cooper, travels with us. Our only wish is that there was a refrigerator in the room. December 31, 2013
Rated 5.0 out of 5.0 by Great service! We were on a road trip with our family of 6. I didn't realize we were out of toothpaste until I tried to brush my teeth. When I ask the boys why they didn't tell me they said they thought I would figure it out. Kids!! I inquired about toothpaste at the front desk. They were going to get some from house keeping and send it up to our room. Apparently they were out and so one of the employees went to the drug store next door and bought us toothpaste. That was above and beyond in my eyes. I wouldn't hesitate to stay here again. December 11, 2013
Rated 4.0 out of 5.0 by Good stay Good stay for a good price. Short, sweet, and simple. December 3, 2013
Rated 5.0 out of 5.0 by Love this hotel!! They go out of their way to satisfy! In our travels we have begun to always stay in Holiday Inn Express hotels because we have NEVER had a bad experience and the hotels are consistent in their operation across the board. This visit to Rapid City was for a family emergency and thank God we stayed here. The room was immaculate and service was wonderful. You cannot go wrong by staying in this hotel. After we stayed three nights it was time to check out. On the road back home to Austin, Tx we discovered our grand child had lost her stuffed Kitty that she has had since birth and she is now eight. She cried every night for her Baby Kitty so we called the hotel and Tracy went out of her way and turned our room upside down and they found it...plus Tracy said they would mail her to us immediately. WOW! November 27, 2013
Rated 3.0 out of 5.0 by Room not cleaned and pool too cold The staff at this location were very friendly and the breakfast bar was well stocked and maintained. On the negative side, the though the bed was made daily and the towels replaced, the floor of the room was never cleaned nor was the bath tub. This wasn't what I experienced at other IHG locations especially considering this was a five-night stay. The pool also was too cold to swim in and during this time period I never saw one patron use the pool in spite of the fact the motel was largely sold out during my stay November 12, 2013
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