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Rated 3.6 out of 5 by 99 reviewers.
Rated 3.0 out of 5.0 by It's just okay This is an older HI Express, and probably one in need of more updating and upkeep than most I have stayed in. They were very busy during our holiday week stay. The rooms carry noise from floor to floor and luckily those above us stopped whatever they were doing after 10 p.m. Big surprise to use was no refrigerator or microwave, which is something almost every Holiday Inn Express offers. Breakfast was normal, but the eating area is very small. If I had to pick again, I would stay at the newer Express near the Interstate. July 15, 2013
Rated 2.0 out of 5.0 by Under Par for a Holiday Inn Express We stopped for 3 nights on a 10 night driving trip. Moving in the room was clean, but no fridge or microwave in the room. The microwave in the dining area was dirty. Day two we left and upon return the room was not cleaned, and beds not made. When I went to the front desk, the attendant and manager seemed surprised I expected that. Day three was a bit better, but we were glad to move on. We are priority club members and are used to Holiday Inn Express properties to be better. July 15, 2013
Rated 1.0 out of 5.0 by Forgotten property? Forget about getting it back... I stayed at the Holiday Inn Express in Rapid City on Cathedral Ave for one night on a business trip. I had been staying in Hot Springs but had an early morning flight on Friday, so I spent my last night in Rapid on Thursday night (to avoid the 1+ hr drive before having to be at the airport around 7). I am a Platinum Elite member and am used to pretty great service as a general statement when staying at HI Express or HI hotels. However, to say I was let down at this stay would be a gross understatement. If the only issue would have been the noisy children and dog I would have EASILY let it go. I was a kid once and HI Express hotels are family-friendly; I'm not complaining about that by any means. No service was real notably poor or outstanding up until after I had checked out. One would assume with as much as I travel I'd be a whiz at checking and rechecking my room before leaving to make sure I have all of my belongings. Well, I missed my phone charger this time. Sure, it's a phone charger. It's replaceable. It's not jewelry, a wallet, or keys. Thank goodness for that because I am pretty sure at this point I'm not getting it back. Let me explain how I've come to this conclusion. I stayed there on June 20, 2013. I called on the 21st and left a message for housekeeping to call me back. I never got a call back. I called again later that night and still received no call back. Now, I will take blame for part of this... it turns out I was calling the wrong Holiday Inn Express in Rapid. Pardon me for assuming, but I would think in the situation where a person is calling the hotel, giving her name, confirmation numbers, stay information and detailed room and forgotten item information, the person answering the call and taking the message just might check the stay information for that night to verify that this was in fact the correct hotel. Instead, on both occasions, I was just told the message would be given to the housekeeping supervisor. Getting a bit annoyed and frustrated at this point, I went to the website for the correct hotel and clicked on the "email hotel" link. I sent an email off explaining the situation and did actually get an email back... only to be told that this email address belongs to a different HI Express in Rapid City. I was annoyed. I finally tracked down the phone number off of my bill and called again. I talked to someone at the front desk who took my name and address and said they'd ship me my charger... which I have not seen yet. It has been well over two weeks since then. I'm swiftly losing the faith I once had in this group of hotels... sadly. July 15, 2013
Rated 3.0 out of 5.0 by Room OK but Carpet Dirty Room was on the low end of satisfactory for HI Express. Two Issues. 1- The Carpet was filthy. Just walking barefoot caused my feet to become so dirty they left the tub bottom black. The for my wife. 2- Breakfast was the usual fare and up to standard but there was about a 20 minute wait when food ran out waiting for the buffet to be restocked. Would recommend that the hotel reassess the ability for the staff to service the buffet. The layout was awkward as best. July 11, 2013
Rated 5.0 out of 5.0 by Great location Friendly staff and great location. Only 25 minutes from mt. Rushmore. July 7, 2013
Rated 5.0 out of 5.0 by quietness very comfortable bed - and bathroom facilities - and security July 6, 2013
Rated 4.0 out of 5.0 by Rooms fine A bit of a way from city centre, but restaurants easy walk. NO FRIDGE July 6, 2013
Rated 5.0 out of 5.0 by Very clean and comfortable room The first thing that impressed me about my room was its neatness and cleanliness. The bed was very comfortable, and I appreciated the offering of 2 firm and 2 soft pillows. The breakfast included with the room rate was good, although the choices were limited--probably about average for a hotel of this type. Overall, my experience, albeit for only 1 night, was very good, and I would recommend this property to any traveler. July 4, 2013
Rated 3.0 out of 5.0 by This Hotel USED to be at the top of our list We have been staying at this Holiday Inn at least once a year for business since 1998. When we visited Rapid City for vacation we also chose this hotet. My wife has conferences and visits students up the road at Rapid City Regional hospital, which makes this the ideal location. Add to that the fact that they USED TO GIVE GOVT RATES in the summer when she visited and it was the reason we stayed here and eventually became Priority Club members from a brochure in their lobby. The school she teaches for appreciates the lower rates too. 3 Years ago that all changed - they no longer give us the government/teacher rate ( I am retired military and she is a state employee) like Watertown and Pierre, but charge us the summer "tourist" rate. We usually extend our stay while in the Black Hills and stretch it into a long weekend. Last year we arrived the Sunday before Memorial Day and checked out Tuesday after her meeting, paying the full rate each night. No more - this year we stayed one night then moved to a nearby rival that honored her credentials for less than half what we paid a night, and stayed the remaining nights with them. Next year we won't even stay at the Holiday Inn Express. The rival is just across the highway next to a popular restaurant and my wife still has a direct route to the hospital and we save over 50% a night making anything over 1 night free at the rates Holiday Inn charges us. The staff has become barely courteous, yet still helpful. My wife requires receipts for her voucher yet the lady at the desk was reluctant to print us one because the school had paid for the first night and we were leaving early. We DID get late checkout as per priority club guidelines and 2 (warm) bottles of water at check in. The breakfast was excellent as usual. As I said we have been coming here a long time - and even stayed here for vacations on and off season because of the goverment rates. We will miss you Holiday Inn in Rapid City on Cathedral Drive. Lots of memories. July 1, 2013
Rated 4.0 out of 5.0 by S.D. Average hotel. Could use a good cleaning in the whole hotel. Rooms are average and could use a REAL GOOD Cleaning. July 1, 2013
Rated 2.0 out of 5.0 by Not relaxing Check in was good, our room looked good except the sheets on the pull out couch were disgusting, had front desk bring new sheets, also had black bugs in the bathroom. The bed was not comfortable at all. The outside noise from cars was terrible. Even with earplugs!!!! And kids running down the halls. Left message for manager to call me, never heard from them. But if you stay in Deadwood the holiday inn express is both clean and quiet, and the beds are wonderful. June 28, 2013
Rated 3.0 out of 5.0 by Alot of things did not work. Internet. Orange juice dispenser. Hot tub. No exercise facility. June 27, 2013
Rated 5.0 out of 5.0 by Clean American staffed property. I travel a lot and Holiday still gives me peace of mind that I am staying in a very clean room and furnishings and maintenance that are no longer found in most chain owned lodging properties. June 23, 2013
Rated 5.0 out of 5.0 by One of the friendlist nicest HolidayInn's I have stayed at From walking in the front door till check out time, everything was a rewarding experience. They recognized me as a Platinum member, had a housekeeping request done, and did an upgrade without asking to a Jacuzzi suite. I would and will stay there again and could recommend this hotel to anyone. The staff were always friendly and with a pleasant smile. The only negative, and a small one, was the internet seemed to be very slow, but because of all the other positives I can still rate this hotel as one of the best Holiday Inn's I have visited. June 13, 2013
Rated 2.0 out of 5.0 by NO EXERCISE FACILITY I stay in Holiday Inn and Holiday Inn Express hotels all over the USA but have never stayed in one like this that didn't have either an exercise facility or free access to a club like Gold's Gym. They did have a pool and a hot tub but no exercise room. Also; did not clean our room one day even though we did not post a "Do not disturb" sign on the door--they just missed it. Business center counter was chest high and was for standing only; the second night they did include one tall bar stool. We were not offered freshly baked cookies each night. The hotel staff was very polite, helpful and professional. June 5, 2013
Rated 5.0 out of 5.0 by Friendly Desk personnel, good location and nice atmosphere We certainly enjoyed staying at the Rapid City Cathedral Drive HIE! Check in was super and everyone in the hotel were very personable and nice to us. June 3, 2013
Rated 1.0 out of 5.0 by Do Not Stay Here Convenient location to Black Hill's attractions but that is where it stops. Mattresses were uncomfortable, staff is NOT trained in customer service and breakfast was the worst. They were out of hard boiled eggs for four days, how hard is it to go to the local grocery store and buy some eggs. Seating in breakfast area was disgusting and was afraid to sit on due to all the stains. The location is also questionable shares same lot with gas station and gives it an undesirable feel. June 1, 2013
Rated 3.0 out of 5.0 by Mattresses need replaced! After a long day of travel we hoped for a restful night's sleep. However the mattresses were terrible-the sides were collapsed from people sitting on the edge & the rest of the mattress was just very uncomfortable. Also the doors to the rooms had the big gaps underneath so all the noise from the hallways was heard in our room. This hotel needs updating, not just a couple rooms at a time. Couldn't comment on free breakfast because at 6:20 a.m. there wasn't even a cup of coffee available, nor a piece of fruit to grab on the way out. We wouldn't stay here again. May 29, 2013
Rated 4.0 out of 5.0 by Best Stay EVER! I recently stayed here and was floored by the quality of service I received. The most striking part was the friendly and amazing customer service I received from Joi. She was quick, accurate and amazing at recommending places to eat. She made my stay perfect by helping me avoid boredom (I didn't want to be in rapid city) Please make sure she gets recognized for how good she is at her job, you guys are lucky to have someone of her calibur working for you! May 13, 2013
Rated 5.0 out of 5.0 Homey accomodations and good access to Rapid. We continue to like HI express breakfast for the variety and quality of product. We would have preferred to have a heating/airconditioning unit where the fan shut off once it had reached the set temperature instead of running continuously, and only one of the people knew how to access the internet on the computer. Otherwise it was easy for us to feel comfortable during our five day stay. A fitness center would have been appreciated. April 28, 2013
Rated 5.0 out of 5.0 by Execellant Staff Great staff who greeted and were available. Quiet and relaxing stay that is close to downtown and airport. April 22, 2013
Rated 5.0 out of 5.0 by Room was clean and staff very nice I would stay here again. Desk staff very friendly. April 17, 2013
Rated 4.0 out of 5.0 by Clean and pleasant hotel Everything was great as expected from Holiday Inn Express. The only thing I would say is that if you have sensitivity to light to ask for a room on the backside, away from the spotlights pointing up at the sign (and into the windows). The curtains mostly hid it, but some light did get through. Not a big deal, I would definitely stay again! April 1, 2013
Rated 3.0 out of 5.0 by Average This property needs some upgrading to bring it up to Holiday Inn Express standards - old carpets, dated fixtures. It's usually priced lower than other Holiday Inn properties in the area, so I'll likely stay here again. But it needs some TLC. March 31, 2013
Rated 3.0 out of 5.0 by recent stay Our recent stay at the Holiday Inn Rapid City was marred by small problems that should have been fixed quickly by management. The was a very limited selection of items for breakfast that the staff blamed on a down circuit breaker and a lack of help in the breakfast area even though management knew that a big event was in town for the weekend. Lucky that there was a mcdonalds and a bagel place close by. (no coffee or hot water available). Not what I have come to expect from a holiday inn express having been a priority club member for over twenty years. February 1, 2013
Rated 5.0 out of 5.0 Clean and comfortable and a great value for off season We enjoyed our stay in Rapid City and will look to stay here again if we are ever in Rapid City again. Lots of nice restaurants close by and right on way to Mt. Rushmore. Since it was January, we didn't get to enjoy all the ammenities provided, but were comfortable non the less. January 28, 2013
Rated 5.0 out of 5.0 by Compassionate I used my points to help families from Pine Ridge attend to family members in the local hospital. Once they knew what I was doing they extended every service with care and compassion. I cannot thank them enough! January 7, 2013
Rated 5.0 out of 5.0 by Great Stay! Whatever city we travel to, we look to stay at Holiday Inn Express. We always know what we're getting, great service and great amenities. November 5, 2012
Rated 4.0 out of 5.0 by Great service excellent hotel in a great location. will definitely stay again. would highly recommend to others November 2, 2012
Rated 4.0 out of 5.0 by resource information in the room and from the staff During my recent stay, I found no resource material in the rooms such as local restaurant listings or local churches and their services. I asked the front desk associates and they said that they did not have any listings for either restaurants or churches either. I was able to locate both a restaurant and a local church via the internet myself, but i found it strange that the front desk had no reference material to help out a customer. October 26, 2012
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