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Rated 3.7 out of 5 by 120 reviewers.
Rated 1.0 out of 5.0 by Bad internet/Sheets possibly not cleaned The internet was very poor here, and it seemed like my sheets had not been changed--I found hairs on the sheet as I went to bed for the night. The staff is very friendly and hospitable, but it's not a good hotel November 7, 2014
Rated 4.0 out of 5.0 by Good Value and clean Stayed for one night and basically just used the hotel for sleep. Did not use any of the "extras" they offer. Room and bathroom clean and up-to-date. Beds a little soft for us but all in all - a good value. We will return again the next time, we visit this area. November 5, 2014
Rated 2.0 out of 5.0 by Great service, but very uncomfortable bed and noisey Thought the employees there were great!!! However, beds were old and worn, very saggy in the middle of the bed. You could hear EVERYTHING from the room above. November 5, 2014
Rated 5.0 out of 5.0 by Oct. business trip Very good value for the money. Room clean and staff professional and pleasant November 3, 2014
Rated 5.0 out of 5.0 by I enjoy staying here! I come to Rochester often, and always enjoy this location. It's convenient, has a lot going on nearby -- and the staff always remember me! The cleanliness is wonderful. Even during the recent renovation they managed to have everything clean. October 28, 2014
Rated 2.0 out of 5.0 by Will avoid next time The staff was friendly and helpful. Downfalls were that you could hear everything going on in the hallway, one ice maker downstairs at the other end of the building, no electrical outlets at the desk for laptop and pictures were ripped off the wall with exposed drywall holes. I have stayed in a lot of Holiday Inn's and this one ranks at the bottom. October 28, 2014
Rated 2.0 out of 5.0 by Perfect for the budget traveller This hotel does great with what it has. The rooms are clean and the staff very friendly and helpful. The only downside is that the hotel feels very dated and is in need of upgrades. Overall, decent value for money. October 25, 2014
Rated 5.0 out of 5.0 by Dependable quality, average price It's an HI Express, which means you are going to get a clean, quality room with many amenities but will pay an average price for good hotel rooms. There are cheaper hotels in the area, and you take your chances with quality. The hotel oddly has two separate buildings with parking between. I prefer the main building; the second building feels a bit isolated and distant from amenities and staff. Parking is not ideal, as there are more rooms than apparent parking spaces. Overflow parking is behind an adjacent restaurant; not ideal but it works. There is little within walking distance, but a number of restaurants and a mall a short drive away. Best of all, for me, it is just seconds off the highway. This gives me ready access to the entire city with no difficulty; a very convenient location. No pool and small exercise room, but these are not things I use so they have no importance. Well insulated and very quiet rooms are essential, and this hotel has those done well. Thankfully this hotel has its priorities right. It is not one of the hotels announcing a million dollar lobby, where you spend 3 minutes at check in, while rooms continue to need updates. The rooms are quite nice and well furnished, as they should be, while the lobby is nice but not opulent, which shows the correct priorities. As I travel to Rochester every month or two, I have added this hotel to my contacts in my cell phone. After all, when you have found a hotel that is clean and works well, why keep searching? This one is becoming the regular hotel for this business traveler. October 23, 2014
Rated 3.0 out of 5.0 by Cramped Room, Bright Morning Difficult to control sunlight entering the bedroom early in the morning. Bed was uncomfortable so sleep quality was poor. Bathroom needs a working fan to clear air. October 22, 2014
Rated 5.0 out of 5.0 by great for the price other than tiny pillows this was a great deal for the price October 22, 2014
Rated 5.0 out of 5.0 by Location You need a large flag or bright sign as we almost missed the entrance to the hotel. It is very camoflaged in the strip mall it is in and the sign just doesn't stand out. I'm sure people drive by all the time and just don't see the place. October 20, 2014
Rated 5.0 out of 5.0 by Consistently good service The breakfast / reception room is being upgraded - looks good. October 17, 2014
Rated 3.0 out of 5.0 by Rochester Traveler The property and specifically our room was below our expectations. The room was not ready on time, we were told to wait for a call to our cell phone when it was ready. Really?? There were any number of people waiting around the lobby for their rooms to be ready, unacceptable. As it turned out our room was in a separate building with a second floor walk up, no elevator!! The staff did ask if we needed help with our bags but didn't mention having to walk up stairs with them. Too bad, we would have taken advantage of their help had we known. Breakfast was good but had to walk out in the weather to get to the lobby. This was an annoyance. We were late for the app[ointment we had set up due to the wait for the room. The room was to have two queen beds, ended up with two doubles, this made it tough to sleep. Sheets and blankets were short, not comfortable. At check out one person was working as hard as he could but it was slow. Another staffer came into the area and into an office only to emerge with a bowl of (perhaps) cereal. She looked at the line twice but just continued on her way. This is not customer service! The attitude needs to be adjusted for all. Those that were assisting worked very hard but those that didn't do anything just appeared to be above it all. October 15, 2014
Rated 4.0 out of 5.0 by IHG Rochester Clean rooms, good location convenient to highway, good access to restaurants, clean breakfast area. dark rooms October 13, 2014
Rated 5.0 out of 5.0 by Welcoming atmosphere and great service. The staff and the service at this location are wonderful. The rooms are neat, clean, and comfortable. The location is very convenient by car, and there is adequate parking included. October 13, 2014
Rated 5.0 out of 5.0 by Great value for money and location Rooms / mattress very clean and comfortable. Breakfast very generous and nice choice. The location is great with several restaurants with walk distance. Some noises in evening due to weak insulation in ceiling and walls. Very polite staff and what expecting more ? October 7, 2014
Rated 5.0 out of 5.0 by Nice comfortable Stay Rochester Holiday Inn Express is clean, comfortable, and quite. The staff is down to earth, polite and helpful. It is a nice hotel and I will be back. October 3, 2014
Rated 4.0 out of 5.0 by Great Staff, Okay bed I arrived very late after a 5.5 hour drive and was pleased to be greeted by a very friendly and attentive staff upon check-in. Breakfast was standard and in line with all HI Express offerings but the attendant went above and beyond to ensure the best experience for guests. Kudos for the friendly hospitality. My only gripes, be they minor, are that I had no shampoo (Im sure they would have gladly given me a bottle but I honestly did not feel like walking all the way down to the front desk) and the bed wasn't very comfortable for me. My GPS in my vehicle and my phone both kept taking me past this property for some reason so I had a bit of a challenge finding it (again, maybe because it was late and I had been on the road for a long time). Overall it was a fine stay. October 3, 2014
Rated 5.0 out of 5.0 by Better than expected The rooms were comfortable and spacious, bathrooms very clean with sufficient supplies. From the front dest staff to the cleaning people all were very courteous and helpful. The only thing I would change would extend the breakfast to 11:00 on the weekends. September 23, 2014
Rated 4.0 out of 5.0 by Basic Accomodation There really isn't much to say here. It's a basic roadside hotel, nothing more. Accommodations were adequate, slightly marred by road construction and difficulty making a left turn on the busy roadway to get into the city. Lots of easy parking and a few restaurants available in the area. Lots of lobby promotion about their upcoming transition to a Country Inn September 19, 2014
Rated 4.0 out of 5.0 by Great minus no bath towels Like the title says, no bath towels and I was beyond the point of calling housekeeping and requesting them. Otherwise it was a good experience. September 19, 2014
Rated 4.0 out of 5.0 by Great place with good service We had a family suite for three nights and then a break, plus two more nights of regular rooms. The staff was very helpful with our arrangements for family for a funeral. The family room was good for the size, but the noise was more troublesome in the living room for people who slept there. There was road construction near the hotel and work at night. One night the crew turned off the water line and that caused a problem that resulted in a fire alarm at 4 am. It was not the hotel's fault, but they gave a $20 credit. I would return to stay at this hotel again. Location is good for Starbucks, Wegmans and other nearby restaurants. September 14, 2014
Rated 3.0 out of 5.0 by Excellent staff The staff was very friendly and helpful. Did a great job in helping us find good restaurants. September 12, 2014
Rated 2.0 out of 5.0 by What happened to H I Expresses Pillows Part of the reason I choose HI Express is because of the pillows. All of the pillows in the room where flat. I had them switched out and the new ones were as poor as the first. I had to squish the pillows against the head board just to support my head. The staff wasn't prepared for the amount of people they had in the dining area for breakfast. I would like to see some healthy alternatives. I like biscuits & gravy as much as anyone, but when you spend a week in a hotel, they aren't good for you. Part of the issues may be due to the fact that they are rebranding this particular location and are in the midst of remodeling? September 10, 2014
Rated 2.0 out of 5.0 by Poor Quality Hotel Needs upgraded to HIG standards. The room was not clean, the Carpets were sticky. The A/C did not work properly. September 8, 2014
Rated 4.0 out of 5.0 by NIce, easy stay Spent the weekend for a family wedding. The room was comfortable and clean. The staff was friendly, courteous and accommodating. Check in and Check out were quick. Surrounding was quiet. September 3, 2014
Rated 5.0 out of 5.0 by Convenient The hotel is located in a great location off the highway. The breakfast had a great selection. September 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Easy in and out. Good sleep. Comfortable beds. Great breakfast with good variety. August 27, 2014
Rated 3.0 out of 5.0 by Great Base for Visiting Rochester Our primary reason for choosing this hotel was because of the points break offer. I was not expecting much from a hotel that I knew was undergoing renovations and had a lot of road work close by. I was pleasantly surprised by the locations convenience to all of the things we wanted to do. The breakfast available was not great, we ate locally each morning (try Jines and/or James Browns, both are amazing.) While the hotel was not new and spot free, it was what I expected. I believe once the renovations and road work are complete this location will be wonderful. Until then expect stained floors, out dated fixtures, furniture, bathrooms and beds and a little extra traffic. August 27, 2014
Rated 5.0 out of 5.0 by Genuine hard working staff The staff here goes above and beyond to provide world class service, clean rooms good food...exactly what you would expect...price very fair al things condidered...highly recommend. August 26, 2014
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