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Rated 3.8 out of 5 by 102 reviewers.
Rated 5.0 out of 5.0 by Better than expected The rooms were comfortable and spacious, bathrooms very clean with sufficient supplies. From the front dest staff to the cleaning people all were very courteous and helpful. The only thing I would change would extend the breakfast to 11:00 on the weekends. September 23, 2014
Rated 4.0 out of 5.0 by Basic Accomodation There really isn't much to say here. It's a basic roadside hotel, nothing more. Accommodations were adequate, slightly marred by road construction and difficulty making a left turn on the busy roadway to get into the city. Lots of easy parking and a few restaurants available in the area. Lots of lobby promotion about their upcoming transition to a Country Inn September 19, 2014
Rated 4.0 out of 5.0 by Great minus no bath towels Like the title says, no bath towels and I was beyond the point of calling housekeeping and requesting them. Otherwise it was a good experience. September 19, 2014
Rated 4.0 out of 5.0 by Great place with good service We had a family suite for three nights and then a break, plus two more nights of regular rooms. The staff was very helpful with our arrangements for family for a funeral. The family room was good for the size, but the noise was more troublesome in the living room for people who slept there. There was road construction near the hotel and work at night. One night the crew turned off the water line and that caused a problem that resulted in a fire alarm at 4 am. It was not the hotel's fault, but they gave a $20 credit. I would return to stay at this hotel again. Location is good for Starbucks, Wegmans and other nearby restaurants. September 14, 2014
Rated 3.0 out of 5.0 by Excellent staff The staff was very friendly and helpful. Did a great job in helping us find good restaurants. September 12, 2014
Rated 2.0 out of 5.0 by What happened to H I Expresses Pillows Part of the reason I choose HI Express is because of the pillows. All of the pillows in the room where flat. I had them switched out and the new ones were as poor as the first. I had to squish the pillows against the head board just to support my head. The staff wasn't prepared for the amount of people they had in the dining area for breakfast. I would like to see some healthy alternatives. I like biscuits & gravy as much as anyone, but when you spend a week in a hotel, they aren't good for you. Part of the issues may be due to the fact that they are rebranding this particular location and are in the midst of remodeling? September 10, 2014
Rated 2.0 out of 5.0 by Poor Quality Hotel Needs upgraded to HIG standards. The room was not clean, the Carpets were sticky. The A/C did not work properly. September 8, 2014
Rated 4.0 out of 5.0 by NIce, easy stay Spent the weekend for a family wedding. The room was comfortable and clean. The staff was friendly, courteous and accommodating. Check in and Check out were quick. Surrounding was quiet. September 3, 2014
Rated 5.0 out of 5.0 by Convenient The hotel is located in a great location off the highway. The breakfast had a great selection. September 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Easy in and out. Good sleep. Comfortable beds. Great breakfast with good variety. August 27, 2014
Rated 3.0 out of 5.0 by Great Base for Visiting Rochester Our primary reason for choosing this hotel was because of the points break offer. I was not expecting much from a hotel that I knew was undergoing renovations and had a lot of road work close by. I was pleasantly surprised by the locations convenience to all of the things we wanted to do. The breakfast available was not great, we ate locally each morning (try Jines and/or James Browns, both are amazing.) While the hotel was not new and spot free, it was what I expected. I believe once the renovations and road work are complete this location will be wonderful. Until then expect stained floors, out dated fixtures, furniture, bathrooms and beds and a little extra traffic. August 27, 2014
Rated 5.0 out of 5.0 by Genuine hard working staff The staff here goes above and beyond to provide world class service, clean rooms good food...exactly what you would expect...price very fair al things condidered...highly recommend. August 26, 2014
Rated 5.0 out of 5.0 by Always happy to recommend! The staff is wonderful and the location terrific. They do a good job of keeping it clean - even through a renovation. I stay her often and always look forward to my trips! August 25, 2014
Rated 3.0 out of 5.0 by Worst internet on the planet This was a working trip to drop my daughter at RIT, and having internet access was critical. In the two days I stayed the wifi was constantly dropping the signal, causing a search I was working on to crash. Working down in the lobby was a little better the first day, but the second day even the lobby was bad. They also ran out of breakfast food on our first day. August 24, 2014
Rated 4.0 out of 5.0 by Convenient Location This facility is conveniently located in the Rochester area and is in good shape. I did see that it might be changing names in the not so distant future and is undergoing some renovations. The only drawback that I had was the construction on the main street making getting in and out of the hotel a little dicey during peak hours but normally, having stayed here several times before, this is not an issue! August 21, 2014
Rated 4.0 out of 5.0 by Great Service Every single staff member that I interacted with was very nice. Not just the normal "Have a good day" they had great smiles on their face and seemed to be glad we had picked their hotel to stay at. Road in front of the hotel was under construction and the hotel was doing a little remodeling too. Not too noisy though. August 19, 2014
Rated 3.0 out of 5.0 by Just Average This hotel is going through a major refurb both in and out. It will no longer be a Holiday Inn Express. In addition, there is major construction in front of the place. Basically, the hotel is old and tired and needs upgrading. The rooms overlook the hotel parking lot as well as the parking lots of several neighboring businesses. Perhaps they could plant some trees to improve the look. August 19, 2014
Rated 4.0 out of 5.0 by Internet very very poor slow Internet............................................... August 10, 2014
Rated 5.0 out of 5.0 by Close to I-90 and Excellent Customer Service Enjoyed out stay on our way to New York from Ontario.. Excellent midpoint break. IHG standards, don't go wrong. Loved it! August 9, 2014
Rated 2.0 out of 5.0 by Poor Hotel Hotel going thru a re-brand away from a Holiday Inn Express. Very unclean looking hallways, walls, carpet. Furniture in rooms very dated and damaged. Sheets, pillows and covers very old and rough feeling and dingy looking. August 8, 2014
Rated 5.0 out of 5.0 by Outstanding Time This is my 3rd year at this hotel and every year it has gotten better. the staff is great, and remember us from prior years. That means a lot to us guys. August 6, 2014
Rated 1.0 out of 5.0 by Recurrent Property Issues and Failures The hotel is close proximity to relatives and due to that reason my family has stayed there several times. About a year ago we experienced flooding and roof leaks in our rooms and had to be relocated. After that experience and similar ones in the past I told my wife no more and we would stay elsewhere. Although further away we stayed at the Strathallen in the city. Further away and more expensive but much better value at the end of the day. We made a one night visit last weekend and decided we would give your hotel another chance. Result was toilet wouldn't flush and a plunger was needed and the air conditioning was switching on and off until we turned it off completely. The Strathallen has their act together and knows how to manage a property. Unfortunately, the same cannot be said for the Holiday In Express. We won't be staying there again. Your staff in in each instance did you proud in defending indefensible failures. You should thank them. August 6, 2014
Rated 2.0 out of 5.0 by Thank goodness for the wonderful staff. I booked a suite with 2 beds and a pullout couch. This is not what I received and paid for. The staff tried their best to rectify the situation but the hotel was full. The manager reduced the rate I paid because it was not what I paid for originally. I was satisfied with the outcome, but overall the hotel was disappointing. The room is outdated and makes poor use of space. When booking a multi bed suite one would assume that the bathroom can accommodate the needs of several people, but there is barely space for one toothbrush. I hope that a re-model makes better use of the space in the room. I would only consider staying again if they renovated and redecorated the rooms. I felt like I was in some 2 bit motel on the side of a deserted highway. If you get a good deal take it because the room is very clean, the staff is outstanding and breakfast is good. If you are paying high rates like I did - move on. August 4, 2014
Rated 3.0 out of 5.0 by Yes we have no (ripe) bananas Why bother putting out bananas for breakfast that cant be eaten? This was for three days. Hotel was OK, Quiet. Prior comments re the pillows are correct. Very small and soft, too soft. No greeting as a IHG member, but that may not have been the hotel's fault but with the IHG website where I booked. July 30, 2014
Rated 5.0 out of 5.0 by Great Hotel! Very nice hotel! Quiet! Good breakfast in the morning! Super nice staff! July 24, 2014
Rated 2.0 out of 5.0 by One night stay in Rochester, not recommended When I travel I generally pick HIE hotels because I can count on the quality. This hotel was far from the quality we generally see. We were on the second floor of a separate building with no elevator. There were SEVERAL hairs in our shower. The management staff during breakfast was gossiping about customers and other staff. Just not impressive or professional. July 22, 2014
Rated 5.0 out of 5.0 by a WONDERFUL suite !! We had 2 handicapped people in our party of 4 and this room was ideal for us. Plenty of space to move around. It was absolutely perfect for our needs. Would absolutely stay there again the next time we come to the areas and specifically ask for that same room. The room was clean, the staff went out of their way to help us. We really wished we could have stayed another day!! July 22, 2014
Rated 4.0 out of 5.0 by Pittsford / Rochester stay There was no elevator is our building, we were on the 2nd floor and had to lug the luggage up the steps, A nice assortment for Breakfast was served in the adjacent building.There was no pay per view access, or DVD player in room or available. These are basic services that any hotel has. At least there was wifi access , so we downloaded a movie for $3.00 , no problem could have watched it on the 32" flat screen in the room instead watched on a 13" IPAD Pillows were marked Soft and firm on the pillowcase (very sheik) but the contents were horribly uncomfortable, pieces of foam rubber to call a pillow? Room was clean, had coffee and refrigerator, July 16, 2014
Rated 3.0 out of 5.0 by Okay Stay Hotel divided into two buildings. Building 2 has no elevator to second floor. Hallway carpets very dirty but under renovation. However, work appears to be progressing slowly. Stayed in a suite for which we paid a premium but hide-a-bed was horrible, using a very uncomfortable thin mattress. Was offered a roll-away but it was cupped to the center and not very comfortable as well. Will definitely look for other options if every staying in this area again. July 16, 2014
Rated 5.0 out of 5.0 by stay Great hotel, too bad it won't be a Holiday Inn Express or IHG hotel anymore. No IHG points. July 15, 2014
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