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Rated 4.0 out of 5 by 462 reviewers.
Rated 5.0 out of 5.0 by Loved it! Very comfortable bed. Easy to get downtown by train or driving. Very nice staff. Loved the breakfast. Very quiet for sleeping. Large area for breakfast. October 7, 2014
Rated 5.0 out of 5.0 by Clean, Well Mantained Facility Had a great stay, the shuttle was efficient to the airport, and the room and facility was in great condition. October 7, 2014
Rated 4.0 out of 5.0 by comfortable stay Happy to stay in the area and at the hotel as it satisfied all my needs at the time. October 6, 2014
Rated 5.0 out of 5.0 by Good Airport Hotel Attended a wedding here, and the ballroom (Penthouse) was very nice. The rooms are good, and the property, though older, is in good repair. October 6, 2014
Rated 5.0 out of 5.0 by Excellent Upgraded Room I was recognized several times as a platinum member when I checked in and asked if I'd like to upgraded. I was on the penthouse floor and upgraded to corner suite that was two stories tall with a great view. The room décor is a bit dated, but the rooms in my suite were all very clean. The next time I'm in Chicago and need a room close to the airport, this is the place I'll stay! October 5, 2014
Rated 5.0 out of 5.0 by Great stay only here for one night on business, but was very impressed with cleanliness and comfort of room and friendliness of staff. I would absolutely stay here again and would recommend it to anyone travelling to Chicago who needed to be near the airport or convention center. October 3, 2014
Rated 5.0 out of 5.0 A Haven in an Airline Meltdown . . . Please see my comments in response to an earlier part of this survey. In short, this is an excellent property, and your staff there deserves praise. Ms Leon, the manager on duty with whom I had contact, is a real professional, and an asset to yuour business. October 2, 2014
Rated 1.0 out of 5.0 by old hotel I would not recommend this particular holiday inn to anybody. When you need a place for one night after traveling, so you can board an early flight home THIS is not what anybody wants. September 30, 2014
Rated 5.0 out of 5.0 by Close to airport Nice area with close airport access. Friendly staff. Easy and available parking during my stay.. September 29, 2014
Rated 4.0 out of 5.0 by comfortable beds and very nice staff Stayed on sept. 12th. Hotel was booked full due to garth brooks concert. Staff was very busy but friendly and helpful. Especially with getting a cab. It was extremely busy every where and traffic backed up. With the party atmosphere and the airport so close I was pleasantly surprised how quite the room was. Only down side was the bathroom was somewhat small for 4 people and there was no air vent in it to get the steam out. It was great for what we wanted and price was a good. September 26, 2014
Rated 5.0 out of 5.0 by Booked solid Jullian thanks for getting the one night stay saved me from sleeping in my van checking in at 2am September 23, 2014
Rated 4.0 out of 5.0 by airline check in excellent idea to have a dedicated computer in the lobby for travel book ins and boarding pass printing. September 21, 2014
Rated 5.0 out of 5.0 by Great Place Very clean with a pleasant staff. Great location for a short walk to the concert at the Rosemont or for a Chicago Wolves game. A few nice resteraunts close by. The only draw back is the Chicago Traffic trying to get there but once there, lot of places within walking distance. September 17, 2014
Rated 4.0 out of 5.0 by convenient and comfortable Me and a friend stayed here to go to Garth Brooks concert. Hotel is very close to the Allstate arena. Staff was pleasant and courteous. Beds comfortable and room was quiet. would've gave 5 stars except drapes were an issue, can't close them to keep light out during day and shower had very little water pressure. September 17, 2014
Rated 5.0 out of 5.0 by Location Good Location,To Rosemont Concert hall,road construction not good. September 15, 2014
Rated 5.0 out of 5.0 by best place to stay Everything was awesome...from the receptionist to the the cleaning people. ...I can't ask for more. ...super clean....super nice people. ...more than I was expecting. ..definitely I will be back soon.... September 15, 2014
Rated 2.0 out of 5.0 by Great Location and rooms. HORRIBLE MANAGEMENT Love the hotel location and beds. GREAT front line customer service, but management is less then to be desired. Would return if management changed or corrected their attitude to not yell at their front desk people in front of the guest as well as yell at the guest and give attitude. September 13, 2014
Rated 5.0 out of 5.0 by Would definitely stay again I booked this room because of it's location and because I have always had positive experiences with Holiday Inn. This stay was no exception. It is within walking distance to Allstate Arena and multiple restaurants and places to shop. Cons include: Vending machines are not on each floor and not enough elevators to keep up with the volume of guests. We tried to take the stairs but could only find emergency exits which would have set off the alarms. September 12, 2014
Rated 5.0 out of 5.0 by Weekend stay The rooms were clean and quiet. Also, the pool was nice and big; beach balls were even provided for play. The infant pool was wonderful for my little one. You can even lay outside in the sun with privacy from the parking lot, road, etc. Shuttle service to the airport was wonderful. Relaxing stay. September 12, 2014
Rated 3.0 out of 5.0 by Average stay. Could be better. I had a stay here on Labor day weekend. Being a platinum elite member, I wasn't greeted with any welcome package. The room type I had booked for 4 guests was unavailable so was upgraded to a suite, but didn't have enough beds for 4 guests. The staff bought in some pull-in beds. Overall experience was good, but could be better with some advance adjustments made. September 12, 2014
Rated 5.0 out of 5.0 by Good room for the price We stayed for a concert at Rosemont arena and the rooms were very nice and friendly staff. Would definately stay again and recommend to others September 11, 2014
Rated 2.0 out of 5.0 by Disappointing for a Holiday Inn Express - Awoken twice even though sign on door - Treadmill Inop - Couldn't completely close drapes - Outlet Inop - No exhaust fan in bathroom - Noise from adjacent rooms - No fridge or microwave - Not greeted as Gold Member September 4, 2014
Rated 5.0 out of 5.0 by Friendly Service Our stay was very confortable, Beds and pillows were great, temperture in room was very comfortable. Room and bathroom very clean. Breakfast was crowded but good and plenty of options on breakfast bar. September 4, 2014
Rated 4.0 out of 5.0 by Comfortable bed good breakfast. Due to construction on the roads outside the hotel itwas difficult to find. There is another Holiday Inn just across the road adding to the confusion. The bed was very comfortable and there is good selection for breakfast, with plenty of dinning tables. It was nice to have complementary wifi in the room. We did not use the pool of fitness room but they both looked good. The air-conditioning worked in the room but it was very very noisy and we did have to turn it off during the night in order to sleep. I am a very light sleeper. We were surprised that there was no bar or restaurant in the hotel because it is a very large Hotel. There is both a bar and restaurant next door. September 4, 2014
Rated 4.0 out of 5.0 by Easy highway access and friendly staff The staff exceeded my expectations in how friendlyand accommodating they were. From the shuttle driver, to front desk, to passing staff on the elevator. Breakfast was surprisingly well stocked for how busy they were. Exercise equipment in good working order. Pool clean. September 3, 2014
Rated 4.0 out of 5.0 by Had a good experience but not the best It will be great if the breakfast can be provided before 6:00 AM specially for those guests who are leaving the hotel at 6:00 AM. September 2, 2014
Rated 5.0 out of 5.0 by Great Service Loved it !! Loved It I have nothing else to say!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! August 30, 2014
Rated 4.0 out of 5.0 by IMPROVEMENTS NEEDED BEDS ARE HARD LOW WATER PRESSURE FOOD POOR QUALITY ASKED FOR BACON AND SCRABBLED EGGS TOLD WE JUST HAD IT. I REPLIED I BEEN HERE 4 DAYS SO WHEN WAS IT SERVED? OLD DECOR NO HOT TUB OR WHIRLPOOLS HOTEL NEEDS TO BE UPDATED HAS FEEL OF THE 80'S. BATHROOMS ARE IN POOR CONDITION August 29, 2014
Rated 5.0 out of 5.0 by My overnight stay Very nice hotel with a helpful staff. The shuttle to O'Hare airport was on time. The pool and fitness center were nice. The room was clean and comfortable. The internet worked fine. Location was good. Parking was good. August 28, 2014
Rated 2.0 out of 5.0 by fair/average experience There weren't significantly negative points about HI Express O'Hara, but it wasn't above-average in any respect except for the shuttle bus driver who did his utmost to fit me onto the shuttle traveling from airport to hotel in the evening. Tons of passengers and he put me in front seat. Thank you. Where to actually meet the shuttle was confusing for me to figure out even after having called reception which spoke a very foreign-accented English difficult to comprehend. The fitness center (treadmill/elliptical room, not the swimming pool section) is 24-hour which is a positive point as well. The hotel is large for an HI Express. My purpose was one-night stay to meet a next-day flight. Didn't have time to eat breakfast. No breakfast bags like at similar competing hotels. Reception behavior--nothing to gratify over. It's just a big mid-brand hotel which charges quite a bit for what is offered to customer. August 28, 2014
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