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Rated 4.0 out of 5 by 440 reviewers.
Rated 5.0 out of 5.0 by Friendly Service Our stay was very confortable, Beds and pillows were great, temperture in room was very comfortable. Room and bathroom very clean. Breakfast was crowded but good and plenty of options on breakfast bar. September 4, 2014
Rated 4.0 out of 5.0 by Comfortable bed good breakfast. Due to construction on the roads outside the hotel itwas difficult to find. There is another Holiday Inn just across the road adding to the confusion. The bed was very comfortable and there is good selection for breakfast, with plenty of dinning tables. It was nice to have complementary wifi in the room. We did not use the pool of fitness room but they both looked good. The air-conditioning worked in the room but it was very very noisy and we did have to turn it off during the night in order to sleep. I am a very light sleeper. We were surprised that there was no bar or restaurant in the hotel because it is a very large Hotel. There is both a bar and restaurant next door. September 4, 2014
Rated 4.0 out of 5.0 by Easy highway access and friendly staff The staff exceeded my expectations in how friendlyand accommodating they were. From the shuttle driver, to front desk, to passing staff on the elevator. Breakfast was surprisingly well stocked for how busy they were. Exercise equipment in good working order. Pool clean. September 3, 2014
Rated 4.0 out of 5.0 by Had a good experience but not the best It will be great if the breakfast can be provided before 6:00 AM specially for those guests who are leaving the hotel at 6:00 AM. September 2, 2014
Rated 5.0 out of 5.0 by Great Service Loved it !! Loved It I have nothing else to say!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! August 30, 2014
Rated 5.0 out of 5.0 by My overnight stay Very nice hotel with a helpful staff. The shuttle to O'Hare airport was on time. The pool and fitness center were nice. The room was clean and comfortable. The internet worked fine. Location was good. Parking was good. August 28, 2014
Rated 2.0 out of 5.0 by fair/average experience There weren't significantly negative points about HI Express O'Hara, but it wasn't above-average in any respect except for the shuttle bus driver who did his utmost to fit me onto the shuttle traveling from airport to hotel in the evening. Tons of passengers and he put me in front seat. Thank you. Where to actually meet the shuttle was confusing for me to figure out even after having called reception which spoke a very foreign-accented English difficult to comprehend. The fitness center (treadmill/elliptical room, not the swimming pool section) is 24-hour which is a positive point as well. The hotel is large for an HI Express. My purpose was one-night stay to meet a next-day flight. Didn't have time to eat breakfast. No breakfast bags like at similar competing hotels. Reception behavior--nothing to gratify over. It's just a big mid-brand hotel which charges quite a bit for what is offered to customer. August 28, 2014
Rated 5.0 out of 5.0 by great room staff is wonderful. maybe they can TEACH CROWN PLAZA STAFF HOW TO TREAT THE GUESTS August 27, 2014
Rated 5.0 out of 5.0 by Good for airport transfer It's a good hotel, only things i didn;t like: Had to pay for TV Breakfast not easy to pack especially if you're rusihng for the shuttle August 27, 2014
Rated 1.0 out of 5.0 by Not the typical Holiday Inn Stay Ease of check in....excellent Ride to the airport via the courtesy van.....excellent The rest of the stay went from bad to ridiculous. I called for a pick up from the International terminal 5 times and was told a variety of reasons why we weren't getting picked up. -the driver was getting gas -the driver is new and got lost -the driver is on his way and just left terminal 1 -the driver stopped, but no one was there (yes we were) -you aren't standing by the correct door (yes we were) Add to that, the woman at the desk hung up on me twice! We were finally picked up 2 hours after I first called. Totally unacceptable. Once we were at the hotel, the people in the room next door decided to have an in room party after midnight. Again, the front desk was of no help. I will never stay at this Holiday Inn again! August 26, 2014
Rated 1.0 out of 5.0 by bad hotel will never stay here again .. from quality of hotel to room to staff to price ,this will be the last time. August 24, 2014
Rated 2.0 out of 5.0 by NIce Room but Lack of Privacy The room was nice, but the door between the rooms are terrible. After enjoying a wedding and reception in the hotel's penthouse the night before, I was awaken by the guests in the room next door at 6am. I could clearly and easily hear there entire conversation, which went on for at least an hour. Totally ruined what was a great stay until that point. August 22, 2014
Rated 5.0 out of 5.0 总体感觉很好 房间等各方面总体感觉很好.但早餐质量有待进一步提高.早餐中牛奶不能及时补充,没有提供微波炉加热牛奶和麦片.除此之外,都很好. August 22, 2014
Rated 5.0 out of 5.0 by Great place to stay It was our first time in Chicago and staff was very helpful with directions and info about area attractions. Shuttle bus was extremely nice-our car was parked our entire stay. Beds were very comfortable-and the breakfast selection was great. Great place to stay-great value-we will absolutely stay there again. August 21, 2014
Rated 5.0 out of 5.0 by Excellent choice... This was a very good choice for our conference. The Staff was attentive and worked diligently to accommodate our needs. I would certainly recommend this hotel if you need space in the area... August 21, 2014
Rated 5.0 out of 5.0 by Friendly reception staff My first impression was the friendly reception, very welcoming and smiling and joking with me. The room was spacious and clean, I like that I could choose not to have the sheets and towels changed too often. Personally I would prefer much firmer pillows, but then I have a memory foam"brick" I use at home. We loved the free parking and wifi, and breakfast included is an added bonus these days. My only disappointment was the cooked part of the breakfast the cheese omelettes were not very nice and I didn't like the sausage, but there was plenty other choices, cereal, bagels, toast, fruit etc. August 20, 2014
Rated 5.0 out of 5.0 by Very comfortable bed!!! I will use this hotel very soon. I used this hotel to attend a concert at All State Arena, walking distance. Very convenient August 20, 2014
Rated 4.0 out of 5.0 by Got a great deal on a Chicago hotel. Quite possibly just a misunderstanding but I thought we were getting 2 queens and wound up with 2 full size beds which made for not such great sleep. The front desk staf was kind, helpful, and knowledgable about options for my daughter with allergies. Most of the other staff I encountered was great however there were two exceptions that stick out. Our family loved their kiddy pool/splash pad! The breakfast met our needs. And while the hotel could use some updating ie some chipping paint, no longer needing to use card to access elevator etc it was clean. August 20, 2014
Rated 5.0 out of 5.0 by Close walk to Allstate Arena It was a slow 15 minute walk to Allstate Arena with a handicapped person. I planned on taking a cab but the front desk suggested a walk would be faster than sitting in traffic. Thanks for the suggestion. August 20, 2014
Rated 4.0 out of 5.0 by low toilets The only problem I had was the height of the toilet. I am a tall person and when I sat on the toilet, my knees almost touched my chin. I had to pull myself up by the door handle to get off. I asked if they had raised toilet seats but was told no. This is a BIG problem for older people and bad legs and knees. If it was not for this problem, I would recommend this place. August 20, 2014
Rated 5.0 out of 5.0 by Conference attendee We had a great time at our conference which was held at your hotel. We had a couple of concerns when we got checked into our room and they were taken care of quickly. Great stay! August 19, 2014
Rated 5.0 out of 5.0 by Airline distress/Holiday Inn Express Rescue A co-worker and I where on a business trip and me missed our connecting flight due to flight delays. We both were inexperienced travelers and unsure of what to do. A friendly gentleman on our flight gave us this hotel recommendation. We were pleased at the helpfulness of the staff that tolerated our panic and were able to get some rest before catching another plane the following morning. The shuttle service was an added bonus for weary travelers. Thank you. August 19, 2014
Rated 5.0 out of 5.0 by Nice Hotel Room was great. bed was comfy and breakfast was really good. The only negative ?? the planes flying over the hotel but you know that since you are stayin near the airport August 18, 2014
Rated 2.0 out of 5.0 by leisure poor due to unable to relax due to noise at the hotel . Unable to connect to internet from room . August 18, 2014
Rated 5.0 out of 5.0 by Very nice We needed a place to stay close to the airport and this turned out to be very nice. Great shuttle to and from the airport and very nice people on duty at the desk. It was all very nice! August 17, 2014
Rated 2.0 out of 5.0 by Noisy There was a wedding or other event on Friday and Saturday night. The music vibrates throughout the hotel, this meant that we were up until the music stopped at 1am both nights. Doesn't seem fair for those who need to rest for the following day. Also the furniture could use a good cleaning. August 16, 2014
Rated 3.0 out of 5.0 by Poor Internet Service While this is a good and fairly inexpensive hotel to use for an overnight stay prior to an early flight, they have terrible internet service and I wound up having to use my cell phone as a hot spot to get a better connection. The staff is friendly, and the parking is usually available and free. Their proximity and ease of driving to the rental car return for Ohare is the primary reason I stay there, but I do wish they would increase the bandwidth. Bathroom was in fair condition and was not entirely clean. August 16, 2014
Rated 2.0 out of 5.0 Very disappointed I travel for business very frequently and normally have very good luck and stays with the holiday inn family of brands. This location and stay was very poor. major issue was noise. Events where being held on the top floor 2 of the 3 night i stayed and had music blasting till 1 AM!!!!! really, not to mention poor choice to have events on an upper level above rooms. I called down to desk and around 11:30 figuring and hoping it would end soon and was told no not till 1 am but they could ask them to turn down the music, which of course did not happen nor did i think it would. 1 AM is beyond acceptable, and this was not just 1 night but 2 of the 3 nights we where in the hotel. The other disappointing thing was the breakfast, almost nothing for selection and the eggs where uneatable. Someone may want to address this with the cook/person running that area. August 15, 2014
Rated 4.0 out of 5.0 by Good location and great place for a conference Nice hotel, clean and friendly staff. Breakfast variety could have been better. Very close to the airport. August 14, 2014
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