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Rated 4.0 out of 5 by 490 reviewers.
Rated 5.0 out of 5.0 by Family friendly stay for business Yearly, I attend a conference in Rosemont and stay at the Holiday Inn Express and Suites. My children look forward to the stay. They tell all their friends at school about how cool the hotel is! That makes it five star in my book! August 7, 2014
Rated 5.0 out of 5.0 by Very accomodating! We had to arrive early after driving 3 hours for a wedding that started early afternoon. We did ask for an early check in but we know that is non assured. But, when we arrived 2 and 1/2 hours before normal check in time they not only had our room ready on a Saturday but also a few other people also going to the wedding. Rooms were nice, thought airport would keep us awake but slept peacefully and bed was very comfortable. Check in and check out was all of two minutes total. Breakfast very good lots of choices. Nice sitting area just off from the check in desk and we used it to gather and talk between the wedding and the reception. Across from the arena and O'Hare airport great location. Harry Carays just around the corner too! August 6, 2014
Rated 1.0 out of 5.0 by Not for me OK, the hotel is sitting dead at the end of a run way. You can literally see the passengers of planes as the plane approaches. The hotel looks like a hospital and when you walk in the front door it really feels like a hospital. The parking lot is oddly located, I don't how to explain this one. I've never been in a hotel that was less inviting. If I owned this hotel I would sell it and start over. I spent 8 years in the USMC and I ain't picky. August 6, 2014
Rated 3.0 out of 5.0 by Disappointed! I was really disappointed in this hotel. Upon arrival, the front desk personnel informed us they did not have the room type that we had reserved over a month prior available for us. He stated that the reservation was a "request" not a guarantee. We were frustrated, to say the least, and after awhile thought to ask the manager for a suite similar to the room type we had requested. She did manage to accommodate us but why wasn't this option offered originally? I have never had an online reservation be simply a "request " at other hotels. The property itself is very old and just feels worn down. There was hair and an old match on the floor of our room when we arrived...so not sure it was even vacuumed after the last guest. Overall very unsettling to find a dirty room. Planning another trip to Chicago in the spring and will NOT stay at this hotel again....definitely below typical Holiday Inn Express standards. August 6, 2014
Rated 5.0 out of 5.0 by Grateful. The This hotel provide a quick resolution to a long day. After going to another Holiday Inn in Downtown Chicago that was quite quaint, did not provide what I requested and not so costumer friendly, I was able to cancel that hotel and quickly move into this location that was just right for our needs. The distant from the town center did keep us from doing certain activities but the trade-off was ok. August 6, 2014
Rated 5.0 out of 5.0 by Good Hotel I liked the Hotel The pool was very nice, the hotel was clean Service was good and the hall for the wedding in the Penthouse was very good. August 6, 2014
Rated 5.0 out of 5.0 by Great Stay Stayed at the hotel due to a wedding that was being held at the hotel in the ball room. The suite we stayed in was bigger than expected, had a separate room for us to use to get ready in and were very helpful with all of our additional needs. The suite and ballroom were on the same floor and made it very easy for us to get back/forth. Most of the guests were put on the lower 2 floors as well. Recommend this hotel for weddings! August 5, 2014
Rated 5.0 out of 5.0 by Excellent front desk staff Efficient and Quick Check in by the front desk staff August 5, 2014
Rated 1.0 out of 5.0 by Too dirty to sleep This hotel is terribly dirty! Better hotels with shuttle service to OHare are available. Don't stay here if you want to eat, sleep, and relax in anything but filth. August 4, 2014
Rated 4.0 out of 5.0 by A very nice hotel The exercise room was nice and the equipment actually worked !!! The rooms are nice. The only thing I might add is that the room décor is a bit dated, but quite functional and clean. The HVAC also has a fan but it will only run if the heat/ac is off...not the best setting. August 4, 2014
Rated 5.0 out of 5.0 by Excellent place to stay for late O'Hare pick-up or travel One of the best Holiday Inn Express hotels I've stayed at. Staff was overly friendly and helpful at front desk and especially around breakfast area, where it appeared to have more than one manager on duty to ensure all guests were satisfied. Kept area very clean and tables ready. August 4, 2014
Rated 5.0 out of 5.0 by Great Stay In Chicago!!!! Stayed five nights at this hotel with my wife and two kids (11 &13 yrs.old). Near O'Hare airport, but the room was very quiet so we didn't hear much of the air traffic despite our room facing the final approach for the aircarft to the airport. The double queen bed room was spacious enough for the four of us. The beds were very, very comfortable. We could hear some noisy neighbors from the hallway, but not from inside the room!Excellent hot breakfast with pancake machine, eggs, sausage/bacon, muffins, bagels, cereal, fruits, coffe, milk, juices,etc. The room was clean and very comfortable with a large flat screen T.V. and coffee maker. There is a shopping center, with a Target store, just a few minutes away and a couple of fast food restaurants immediately around the hotel. Used their free 24 hour shuttle, (every 20-30 minutes#, to the airport to catch the blue line train to downtown. Takes about an hour in all. The blue line train is very safe, we never felt uncomfortable. We also had a rental car which took about 30 minutes with traffic #even after waiting for rush hour to end). The hotel has a huge parking lot. The hotel has a great indoor pool, a fitness center with more equipment than I could name and a business center with four computers and a printer. The hotel is maintained very well inside and out. Best of all was the staff who are extermely courteous, attentive and efficient!!!! Hotel Manager, Bob F. is a hands-on manager who is very accessible and very personable. He goes out of his way to make you comfortable and answers any questions you may have!!!! We couldn't see everything that Chicago and the surrounding suburbs had to offer in 5 days, so we will be back!!! And we will certainly stay at this hotel again!!! August 2, 2014
Rated 5.0 out of 5.0 by Stranded in Chicago Excellent service, 5 star all the way. My flight was cancelled due to weather and Holiday Inn Express O'Hare took me in graciously. The service at midnight when I checked in at the front desk was phenomenal! Super friendly, they gave me a great rate, and even upgraded me to a junior suite!!!! I felt like a king in a time of distress. Breakfast was awesome and my flight out in the morning was on time. I travel to Chicago often for business and always like to stay north of the city. Holiday Inn Express O'Hare will now be my Inn of choice! Elite Platinum status....HERE I COME!!! August 1, 2014
Rated 4.0 out of 5.0 by It was convenient! Staying at this hotel was convenient. It had complementary breakfast and complementary shuttle to/from the airport that I was able to used to catch the train from the airport to downtown Chicago. The pricing was not to convincing for me; however, I will totally recommend this hotel to anyone. July 30, 2014
Rated 4.0 out of 5.0 by Normal quality as expected I would recommend you know where your going in the airport to find their airport shuttle service, their directions are a bit confusing unless you're familiar with the airport. Oh at breakfast is at 6:30 not 6:00, thanks early flight. July 30, 2014
Rated 1.0 out of 5.0 by Bad experience overall. 1. The room was noisy and the fridge was making horrible mechanical noises - we had to plug it out overnight to get some sleep. When talking with the reception they didn't fix the problem and said "come back in the morning". 2. The internet connection was poor all day long and when reporting it they claim to upgrade it lately and said "it can't be!" Seriously? 3. The pool was dirty and the GYM equipment wasn't functioning well 4. We had 5ppl in the room but we just got 1x soap and 1x shampoo for two days!! We do not need to ask for more..that's should be done by the housekeeping daily! Never had to deal with it before..and I'm a frequent traveller. 5. The airport shuttle was late and inconsistent but I guess that's a free service so not much to do here. Overall poor value for money - we'll not visit that hotel again. July 28, 2014
Rated 5.0 out of 5.0 by Nice place to stay in O'Hare This hotel is nice and comfortable. The front desk was very nice. However we had some problems on airport pickup. We waited about one hour at airport's international terminal for shuttle. July 28, 2014
Rated 4.0 out of 5.0 by Couple stay Motel is large with most of the amenities you would expect from a large motel. Rooms were very clean and the staff was very helpful. would stay there next time, if the situation came up. July 27, 2014
Rated 2.0 out of 5.0 by Needs a major Update... Interesting Hotel...looks like it was converted from another brand and left in place. Strong chlorine odor when you enter the hotel. And seems to be a constant for my stay there. Breakfast was a joke..most items were empty or scraps left waiting for staff to refill. Room very 90's retro...window seal was broken and majority of my view was fogged glass. Asked for the hotel shuttle for a ride to my office building (1 mile away)...was told not in the direction of the airport... "get a taxi" was the advise...1 friggin mile...wow. Get a grip and upgrade the place...will never stay here again. July 25, 2014
Rated 4.0 out of 5.0 by Overall a good choice I stayed two nights while picking up my unaccompanied son from a flight. Free parking so close to the airport was a definite plus. We were very pleased with the room accommodations. However, the guest capacity far exceeded the breakfast capacity. Nonetheless, the hotel is extremely clean. The maintenance is kept up extraordinarily well, and the pleasant and efficient customer service outweighed the slight inconvenience of the breakfast. July 22, 2014
Rated 5.0 out of 5.0 by Excellent Hotel - Offers way beyond what you pay for My stay at Holiday Inn Express was super pleasant. After my flight was delayed for about 2 hours in Boston, I arrived after midnight to a beautiful treat by this Hotel. The breakfast was free and excellent. I highly recommend this hotel. I'll reimburse your hotel cost if you book and regret your decision. July 22, 2014
Rated 2.0 out of 5.0 by Would have been great except... ...for the smell of cigarette smoke in our room, and the somewhat cool response of the staff. When I brought the smoke smell to their attention, they offered to spray this chemical nasty smelling freshener type spray. When I asked about another room, they offered one that was older, darker and smaller. I was disappointed, and ended up putting up with the horrible smoke smell. Front staff was courteous, but not overly accommodating. The breakfast staff worked very hard and were very friendly. The hotel room was nice, if it hadn't been for the smell. I should have been offered a better room if there were no equivalent rooms available. I would have been thrilled with the hotel if I had just gotten better attention and service over this one issue. July 22, 2014
Rated 2.0 out of 5.0 by Emergency stay Not sure I would stay at this hiexpress again because I did not feel as safe as I have in other locations July 20, 2014
Rated 4.0 out of 5.0 by Comfortable but some not so great things We really enjoyed our stay at this property. However the parking is quite far away from the building. Due to weddings both nights of our stay, we had to park very far out in the area of the lot. I also found long nails out there. The evenings were a little loud due to people coming back from the reception. The staff was quite busy and they could have used more front desk folks for as busy as it was. I would stay here again though as it was clean, a great value for our dollar and the staff was friendly! July 19, 2014
Rated 5.0 out of 5.0 by Accomidating Flew in and out of O'Hare, very easy and convenient to take free hotel shuttle to and from hotel. Our flight arrived very early but we were able to check in at 8 am, allowed us to get a nap in after the early flight. We were very thankful for the early check in. Rooms were clean and updated. Easy to take free shuttle to O'Hare and then take train to downtown Chicago. July 17, 2014
Rated 5.0 out of 5.0 by Last minute booking...great service This stay was a last minute booking having arrived from Europe and having a domestic flight cancelled. A call to reservations was quick and the booking was made very efficiently. Trying to get the right shuttle bus to the right Holiday Inn was a bit more challenging...and caused a longer than necessary delay, however on arrival, check in was quick and efficient and the room was comfortable, wifi access great, and the shuttle bus timings to the airport for an early flight the following morning was excellent. Overall, very pleased and would definitely recommend..!! July 16, 2014
Rated 5.0 out of 5.0 by good place to stay near airport, rail and wrigley field an anniversary trip to watch the braves play at wrigley July 15, 2014
Rated 5.0 out of 5.0 by Canceled flight Stuck in Chicago, late night, but was able to easily book a night at this hotel with late check in. The shuttle was on time, the room was clean and comfortable, getting back to the airport early the next morning was a cinch. July 14, 2014
Rated 5.0 out of 5.0 by Customer service unbelievable After one month in China I returned home and needed a place to stay for the evening. The hotel staff worked with my wife, with me not knowing, and allowed me one of the best stay experiences ever at a holiday inn. The customer service could not have been any better than what I received. It is nice to see a business caring for my personal needs. I highly recommend this hotel! July 10, 2014
Rated 2.0 out of 5.0 by Worst holiday inn experience This is far the worst stay at a holiday inn. The desk lady was rude...we were given a room with no microwave and refrigerTor and to think I have kids with me!!! Told me the rooms were given to a group for a wedding. The breakfast pancake machine was out of order so we had no choices at all July 9, 2014
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