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Rated 4.0 out of 5 by 293 reviewers.
Rated 5.0 out of 5.0 by Friendly, Clean and Enjoyable We enjoyed our stay at the hotel. We arrived early evening and our room was ready immediately. The Check-in clerk was friendly and made some great suggestions for dining options. The hotel was very convenient to food, entertainment and shopping. The free shuttle to and from the airport was so nice, eleviating a lot of the stress of trying to park and navigate around the airport. We were dropped off right at the door for our Airline and the driver even loaded and unloaded our luggage from the shuttle. Very Nice Experience. March 1, 2013
Rated 5.0 out of 5.0 by Great room/ great staff! Front desk very accommodating Room better than great! February 27, 2013
Rated 2.0 out of 5.0 by Cold room, noisy heating and dreadful breakfast The room was cold, as the heating unit was sited directly below the curtain and all the warm air that was blasted out just disappeared behind the curtain and was lost to the cold window. The heating switched on and off all night and was like a jet plane starting up continually. It felt as if the heating had been retrofitted. I have no problem with a basic continental breakfast, that is what is on offer, but the quality was appalling. Everything highly processed, sugar laden, preservative and artificial flavour laden. Shockingly poor. February 21, 2013
Rated 4.0 out of 5.0 by Upgrade As close as the hotel is to the airport and the amount of guests staying there the Internet access was HORRIBLE, I couldn't hardly do work on my laptop let alone watch Netflix or play online. Nice hotel but needs a major overhaul on the wifi or better yet, put a Internet port in the rooms February 20, 2013
Rated 5.0 out of 5.0 by Great Staff The housekeeping staff and the front service desk personnel could not have been more helpful. When planning a trip, they made several transportation suggestions which proved beneficial. The room was delightful except for the fact that there was no ottoman when watching TV. Pool was heated as promised so I looked forward to my daily swim. The hotel is isolated by major highways. Suggest that the hotel shuttle be available to take guests to a local mall. I understand one was about 3 miles away. What made this hotel a good stay was the care and concern of the staff including the shuttle drivers. February 20, 2013
Rated 2.0 out of 5.0 by Fair Our recent stay at this particular location was below average. The room was nice except the bed was very uncomfortable, and the room service was pushy. The shower head did not work properly and it was more a hassle to shower there. Room was very hot even after turning the hear off. Housekeeping knocked on my door 3 times before 9am to see when we were leaving. Not only did they knock three times but they did not understand what i was saying... February 15, 2013
Rated 5.0 out of 5.0 by Early check-in while stranded I was stranded at O'Hare due to snowstorm Nemo, arriving into Chicago on a redeye flight. I called the hotel and they indicated a room was available early morning, and the shuttle service was convenient. Wedding parties on Saturday nights can be a bit loud, but the service, room upgrade and early check-in were more than enough to convince me to recommend the hotel. The food pantry, fitness center, and mattress were also pluses. February 13, 2013
Rated 4.0 out of 5.0 by Overbite stay Truly had better hotel stays with Holiday Inn, yet this was holiday inn express, so maybe it's normal. Not the worse place, yet tub was small and water wasn't hot enough. February 10, 2013
Rated 4.0 out of 5.0 by Great service The staff is very helpful and friendly. The room is very comfortable but the shower is not work well. Overall I will come back to stay here again. February 4, 2013
Rated 4.0 out of 5.0 by Front desk is a desaster Only one very slow staff member at the front desk. It took us 40 minutes to check in, which is unacceptable since we're priority club gold members. If it wasn't for the location, I seriously would have never consider going their again. Other than that, the breakfast is the usual Holiday Inn sausage and eggs and the hotel cleanliness is good. February 3, 2013
Rated 5.0 out of 5.0 by Best Management around With a hotel so close to the airport you sometimes think the service is going to be so so not at this property. Every time I travel to Chicago I plan to stay at this hotel. The staff is one of the best. During my last stay in Jan with cold weather conditions I kidded the front desk staff about going out and warming my car up as it was before 5:00 a.m. and zero temp with major wind chill. The staff came from behind the counter and asked for my keys and which car was mine. NOW THATS Going the extra mile. (I did decline and say thank you) February 1, 2013
Rated 5.0 out of 5.0 by Great service and good value The staff was extraordinarily helpful, from check-in to check-out. Our eighth-floor room was surprisingly quiet, given its proximity to the landing pattern of O'Hare. Some might miss having a restaurant on the hotel premises, but ordering in was very convenient and delivery relatively quick. January 31, 2013
Rated 4.0 out of 5.0 by Hot Dog thanks for the evening snack. I wanted to try a "chicago dog" and even though it was not what I expected. It was a nice treat .. thanks January 29, 2013
Rated 4.0 out of 5.0 by Good overall Bathroom has cracked floor tile, toilet handle leaked when flushed, needs better maintenance and fixed up, breakfast eggs were dried out, nice room January 27, 2013
Rated 5.0 out of 5.0 by Good bed and great service. Some of the outlets in the room didn't work but otherwise it was fine. January 26, 2013
Rated 5.0 out of 5.0 by Short stay but positive experience I was only staying overnight because of my early flight the next morning. I arrived in the evening and had to wait a long time at the desk as there was only one man at the desk and several people waiting. The couple ahead of me had some sort of problem that took a very long time to resolve. There should have been more desk clerks; however, the room appeared to be clean and the bed was comfortable. i was most impressed with the shuttle to the airport the next morning. January 23, 2013
Rated 5.0 out of 5.0 by Convenient for early morning flight My wife and I had an early morning flight. We live 70 miles from the airport. We took the bus to the airport. Then we took the hotel shuttle to the hotel. The next morning, we took the hotel shuttle to the airport, a quick 20 minute ride. January 22, 2013
Rated 5.0 out of 5.0 by Friendly Staff Staff was very attentive and helpful. The breakfast bar had very good variety. January 21, 2013
Rated 4.0 out of 5.0 One End Table Lamp was missing One End Table Lamp was missing, I wished you have put in the missing lamp. January 20, 2013
Rated 5.0 out of 5.0 by Awesome staff, great stay My husband and I stayed 2 nights. The room was comfortable, very clean, and it actually smelled fresh. The staff was very accommodating. Checking in and checking out was a breeze. We'll stay here again if we're in the area. January 19, 2013
Rated 5.0 out of 5.0 by Just what I needed! I had been up since 1:00 am and had a terrible overnight /morning travel experience. I went to the front desk 4 hours before scheduled check-in time and asked if there was any way I could check in early. Cecelia found a room ready for me! The evening staff guided me to a great restaurant just around the corner and the morning staff was excellent as well. The room was clean, the bed comfortable and the breakfast very good. Although the hotel is very close to the airport, I must say they have sound-proofed pretty well. I don't remember hearing take-offs or landings. My experience at the hotel was the best part of my brief trip to Chicago. January 19, 2013
Rated 5.0 out of 5.0 by Convenient and good place to stay. Nice room, good amenities, easy parking and attractive lobby. January 18, 2013
Rated 5.0 out of 5.0 Near perfect This is the best hotel for the money if you need to stay near O'Hare. The breakfast was delicious, healthy, free, and plentiful. The bed was very comfortable. I will stay here again. The front desk staff was especially friendly. January 17, 2013
Rated 5.0 out of 5.0 by Nice Hotel and Staff was Friendly Our plans changed and we had to stay another night. The staff was very helpful and the free shuttle to the airport was nice. However, it was a little bit confusing trying to catch the shuttle from the airport to the hotel. We eventually figured it out. January 17, 2013
Rated 5.0 out of 5.0 by Great stay & great package! We had a flight out of O'Hare on 12/23 and were concerned about driving in bad weather so we booked the "late checkout package" for the night of 12/22 since our flight wasn't until 6 the next day. We also took advantage of their long-term parking since the rates were very reasonable and their shuttle runs frequently. The beds were comfortable, the pool was a little chilly but we still had a great time, and the breakfast was excellent. January 9, 2013
Rated 5.0 out of 5.0 by Everything was very clean We stayed for only 1 night while taking our daughter to the airport. Everything was very clean and up to date. Everyone we came in contact with were very nice. Shuttle made getting to the airport and back very easy. January 8, 2013
Rated 2.0 out of 5.0 by New Year's Eve We where really excited to stay at this hotel. I checked the reviews and everyone seem fairly happy. We where not greeted at the door when we first entered. Which we are so used to from a Holiday Inn hotel. When we opened the door to our room we where hit with the overwhelming smell of dirty wet carpet. Also the heater was not working correctly. One thing that we where happy with was the baby crib they brought to the room. Our baby enjoyed sleeping in it,. Also the breakfast bar was not very good. The food was cold. The kiddie pool was also great. My kids loved it. January 7, 2013
Rated 2.0 out of 5.0 by Regular service i was not recognized as platinum member and I found a dirty sock in my room, and the temperature on the swiming pool was terrible. January 7, 2013
Rated 4.0 out of 5.0 by Nice Hotel Nice hotel with shuttle service to airport. Enjoyed the workout facilities. January 7, 2013
Rated 4.0 out of 5.0 by Room size and front office We loved the size of the room. The room could have been a little cleaner-found money(change) under the beds, corners of room were dirty. Breakfast was very nice. We were very impressed with the check in staff girl named Sam. She was very nice and had a good attitude. Justin needed some work. January 5, 2013
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