Rated 3.3 out of 5 by 56
Rated 1.0 out of 5.0 by Raechay2 Yuck...Yuck...Yuck
While traveling thru Colorado we stayed in Holiday Inn Express our whole trip...We love the well dressed, very nice & always helpful Employees...so we were totally disappointed in this Hotel...The employees were not hospitable ...they really did not know what they were doing...The hotel decor is old & smelly...The breakfast had no regular coffee available & the pancake machine was empty ...The employee informed us he had tried to fix it but couldn't ...We explained to him that the bag that holds the pancake mix was empty but he just looked at us like we had two heads...Needless to say no one had pancakes for breakfast...The most disgusting was the kitchen area that was beyond disgusting...My suggestion is a visit from Upper Managment to see what's taken place in this Hotel...Our room was the highest price of all the 4 Holiday Inn Express Inns we stayed in on our Colorado trip...Do yourself a favor and DON'T STAY HERE!!!!!
July 15, 2014
Rated 1.0 out of 5.0 by CoGirl61 Don't stay here
It needs work in all areas - it's not worth the money.
July 11, 2014
Rated 2.0 out of 5.0 by Wags56 ownership must have changed
Platinum Level member for many years. Haven't stayed at this property for about a year as as I have been staying down the street at a competing property. What a difference a year makes!! The property is spiraling into a poorly maintained facility with scrimping on amenities such as not providing plastic laundry bags for guest. Not providing ice (ice machine is broke) and staff falsely blaming "no ice" on their own customers taking the ice for their coolers. THE MACHINE DOESN'T EVEN RUN! The breakfast- always a standard of the Holiday Inn properties was disappointing as the pancake machine was broken, no fruit was provided, juices were served out of the grocery store container and not kept at a cooled temperature. It is very sad to watch this property fail as I have stayed here for many decades..
July 6, 2014
Rated 1.0 out of 5.0 by Dennis T. Poor customer service in a very dirty place.
This is the first time in over 30 years I have been disappointed in a Holiday Inn Express. When we arrived, at first they could not find the reservation. Then the lady gave us the room keys and told us how to get to the room thru the lobby and the elevator. We had to walk almost the entire length of the building. She never told us we could park at the end of the parking lot and use the end entrance and only have to walk 30 feet to get to the room. When we got to the room we found that it had 2 queen beds. Our reservation was for a King room, non-smoking. When I returned to the front desk, she told me they did not have any King rooms available. I showed her the reservation I received, but she basically ignored it and repeated there were no King rooms available. When I asked her why they did not call me she said they did not have any contact information. The room was very dirty, cobwebs on the floor lamp, carpet was dirty, dirty q-tip under the desk, stains on the sheets, dust bunnies on the tile. It was very disappointing. I would never stay at that hotel again.
July 3, 2014
Rated 1.0 out of 5.0 by DJ3034 Salida Worst Hotel Every
I have already emailed customer service about the staff there. This was the worst treatment I have ever received and unless I have no other choice I will not be staying at a Holiday Inn again because of the treatment I received at this one.
June 27, 2014
Rated 1.0 out of 5.0 by Libby14 Disappointed
Holiday Inn Express is my first choice when traveling. However, the Salida Holiday Inn Express sadly disappoints. When we entered our non-smoking room, there was a heavy scent of cloying room deodorizer spray. We opened the window to air the room out. We were very tired so went straight to bed -- however, I awoke in the middle of the night, smelling cigarette smoke from my pillow. I suspect that the previous occupant smoked in the room and the cleaning crew merely sprayed the room down with deodorizer and did not change out the blankets and pillows which had absorbed the cigarette odor.
The rooms are quite noisy. We could hear the footsteps of the occupant in the room above ours quite clearly. So bring ear plugs if you want to sleep!
June 25, 2014
Rated 3.0 out of 5.0 by DadOBoys Its a place to sleep
I come to Salida once a year for work. Basically, I stay at this hotel for the loyalty points. There is nothing gross or terrible about this hotel. I just find the beds at this particular location to be really uncomfortable and the front desk staff seemed to be just there for the paycheck. Little more was exchanged beyond, "Sign here," and "Here is your room key."
In the end, I will stay here again, but its not an experience really look forward to.
June 23, 2014
Rated 5.0 out of 5.0 by Family of three Great home base for an Arkansas River Valley Getaway
We went to Salida for Fibark and to enjoy the Great Sand Dunes and the Mt. Prinction/Chalk Valley. The hotel has a good free breakfast buffet - eggs, biscuits, pancakes, cereal, fruit, juice, coffee. My little enjoyed the indoor pool and all the rooms have been updated. It was a perfect spot for my family of 3 and a good value.
The front desk staff was very helpful and helped us get the free shuttle to town for the Fibark festival. We would stay here again.
June 21, 2014