Rated 3.1 out of 5 by 75
Rated 2.0 out of 5.0 by Jeep Traveler Good Location
By far was the most out-dated Holiday Inn Express that we have stayed in....everything was old.
September 7, 2014
Rated 1.0 out of 5.0 by Andrea5280 Unclean, understaffed, uncomfortable stay
We have stayed at this property for four years running, as well as at other Holiday Inn's across the country. But we won't be coming back to the Salida property after our most recent experience. We first were given a room with a sink that didn't drain. We called to ask for maintenance, but maintenance never showed up. We went to the front desk the following morning, and the attendant offered to switch our room because no maintenance was available for the length of our stay. We were thankful to switch rooms. However, the new room had no remote for the TV, had someone else's old cold cuts in the refrigerator, hair in the shower (not ours), and mold in the toilet. The room was never cleaned during the entire three-day stay, nor were any of the towels replaced. The daily breakfast buffet was consistently short on food and didn't offer any fruit as it had in years past. On the last night, a kid pooped in the pool, rendering the pool unusable for the duration of our stay. That wasn't really the hotel's fault - but without any maintenance, nobody was able to clean up the pool. The front desk attendant worked overtime straight through with no breaks for three days over the busy Labor Day weekend - and was clearly overworked and understaffed. He was super friendly and helpful (even found a remote for our TV) but had no access to maintenance, a cleaning crew, or someone to give him a break. The other family we traveled with also received no housecleaning at the hotel. This property has significantly gone downhill compared to years past and is giving a bad name to the Holiday Inn Express brand. We have never stayed at any hotel where the staff freely uses the amenities (pool, hot tub, breakfast area) along with hotel guests and doesn't have any dress code or uniforms. It felt like we were staying in a super low-budget, unbranded, neighborhood run co-op. It felt dirty, unkempt, and chaotic. The only bright spot in the entire hotel was the front desk attendant.
September 4, 2014
Rated 2.0 out of 5.0 by yram33 dirty towels and no housekeeping
dirty towels and no housekeeping, milk past the sell-by date served during breakfast
September 4, 2014
Rated 5.0 out of 5.0 by R.W. Good Breakfast
Nice place to stay. Had hard boiled eggs for breakfast. My regular stop only has scrambled.
August 30, 2014
Rated 4.0 out of 5.0 by oldlady2 Good value
Room updated and comfortable. Some inadequacies in cleaning but great bed.
Lobby and hall carpet by elevator do not leave a great first impression, but we were happy with staff, room and breakfast.
August 28, 2014
Rated 1.0 out of 5.0 by Better Daze What a dump !
The toilet had dried fecal matter & hairs on it. The wood surfaces had not been dusted in quite some time. I felt like they had stuck a Holiday Inn Express sign in front of some 30 year old Motel 6.
It's one thing to have an aging motel but to have a room that apparently had not been cleaned is another issue altogether.
I will never stay in another Holiday Inn again without inquiring when the place was built. It creeped us out that maybe the bedding was not even changed. Thank God there are other choices in lodging.
I actually used my points and cash for this room. I have already scoped out different lodging in Salida for next year.
August 26, 2014
Rated 4.0 out of 5.0 by Screaming Eagle Comfortable Stay
Good and comfortable stay. Breakfast area could be a little larger but hotel is pressed for space. Staff was extremely helpful and courteous.
August 25, 2014
Rated 1.0 out of 5.0 by TheVillagesFLTraveler Not up to standards
This is not your typical Holiday Inn Express. The room was OK, but the service from the people at the front desk and the quality of the breakfast were far below what we have come to expect from Holiday Inn Express hotels. The town of Salida is a great little city, so we hope this hotel gets itself together. But we will look for another place to stay next time.
August 24, 2014