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Rated 4.1 out of 5 by 119 reviewers.
Rated 5.0 out of 5.0 by Nice Hotel Close to Airport Nice clean hotel. What I have come to expect from this chain. Great clean room great staff and services. Location close to airport. Neighborhood is Ok but since it was so close to the airport we had no issues. August 7, 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流。 整體安靜舒適,早餐選擇多樣,網路穩定,設備齊全,安全及隱私保護完善,空調聲小,惟客房上下層隔音效果有加強空間 July 31, 2014
Rated 4.0 out of 5.0 by FOr the most part - Good When traveling, I usually choose Holiday Inn Express. The service is usually very good, and the amenities well worth the cost. We had originally planned to stay three nights 7/25, 7/26, July 30, 2014
Rated 5.0 out of 5.0 by Good nights stay Room was, in general very good. The cleaning staff should clean areas that are not readily reached by the floor vacuum such as under tables, desk, corners, etc. July 23, 2014
Rated 1.0 out of 5.0 by Not up to expected HI Express quality Room was extremely small, appeared that attempts had recently been made to refurbish the entire property. Mostly like putting lipstick on a pig. Room did not smell clean, fixtures and furniture were older and worn. The reason this property was chosen over other IHG properties in the area was because of the later Airport Shuttle schedule. I should have arranged for a cab to another property. July 18, 2014
Rated 4.0 out of 5.0 by Convenient location I had a quick business trip to San Jose and booked a room near the freeways and airport for convenience. I was pleasantly surprised at the quality of the room. It was nicely furnished with a very comfortable bed. Breakfast was tasty and quick and allowed me to be on the road in time for my first appointment. I believe it is a good value for what you get. July 18, 2014
Rated 5.0 out of 5.0 by everything was excellent Bed great, staff excellent, location great, very quiet, room in excellent condition, breakfast options were excellent. July 16, 2014
Rated 4.0 out of 5.0 by Great service This hotel is on par with other Holiday Inn Express properties, but what made this hotel stand out was the great customer service. All of the staff was friendly and helpful. The reception staff even upgraded me to a suite because of a slight delay during check-in. July 5, 2014
Rated 4.0 out of 5.0 by Clean and convenient Hotel was very clean. Rooms were clean and comfortable. Also, very convenient to SJ Airport. Only a few minutes. July 1, 2014
Rated 5.0 out of 5.0 by Peaceful and Restful My hotel criteria are: Clean, Quiet, Convenient, and Comfortable. This hotel did well on all fronts. Although near the airport and city center, the rooms were very quiet! No marauding elephants or revelers in the hallways or common areas (even though the World Cup was in full swing). Room was very dark - helped for the full nights' sleep. June 30, 2014
Rated 5.0 out of 5.0 by Nice hotel to stay for business It is a nice hotel for business or casual. Clean room, nice service and friendly staff. June 23, 2014
Rated 5.0 out of 5.0 by Attentive staff great breakfast The staff at this Holiday Inn Express were helpful and attentive. Breakfast staff were efficient and hard working and kept the breakfast bar clean, well stocked and the seating area was quickly cleaned and straightened right after people left. This was the best breakfast area we had out of all the Holiday Inn Expresses we have been to. June 22, 2014
Rated 5.0 out of 5.0 by Away from things, but relaxing This hotel is located away from many things, but it is a short drive to what you need. I heard no freeway noises, or anything to disturb me. I cut off the air and opened the window for some much needed fresh air. This is a sleeper and worth the visit. The price is nice for the Silicon Valley. June 22, 2014
Rated 4.0 out of 5.0 by good place to stay We were on a family trip to the West Coast and hotel was convenient to areas north and south we were visiting. Staff was exceptionally nice and breakfast was well stocked and tasted good. Breakfast staff was friendly and very attentive. June 8, 2014
Rated 5.0 out of 5.0 by Beautiful rooms Beautiful grounds, near the airport. The rooms are clean and very comfortable. The bed and pillows are fantastic. I felt very comfortable and safe. June 5, 2014
Rated 4.0 out of 5.0 by It served the purpose. It's my first experience staying at the Holiday Inn Express. I'll say everything was on point except for the breakfast options. June 1, 2014
Rated 5.0 out of 5.0 by Great service and cleanliness Staff were nice, the breakfast room was clean and there was a good quantity selection of food. Kitchenette has stove, microwave, sink and mini fridge. Pots and pans were available, however no kettle for hot water just the coffee brewer. May 30, 2014
Rated 5.0 out of 5.0 by great experience The Holiday Inn Express is a great, clean and very comfortable place to stay. I would definitely stay again and recommend it to my family and friends. May 21, 2014
Rated 1.0 out of 5.0 by Terrible customer service Platinum members - stay away from this place. The customer service is terrible and they don't care about you or your IHG status. I've never gotten an upgrade in this property and they wouldn't even let me check out 30 minutes late. They're not getting my business again. May 19, 2014
Rated 4.0 out of 5.0 by Quiet and Clean A quiet and clean small Inn. Close to San Jose and many companies. No traffic issue. No much choice for food nearby. May 19, 2014
Rated 2.0 out of 5.0 by Internet access really SLOW Stayed two nights, Mon thru We'd (5/12-14) and the internet access was really slow for the whole stay, would not go back because of that. May 17, 2014
Rated 1.0 out of 5.0 by The Bathroom got flooded When i arrived the staff was very freindly and they had me sign paperwork as if i was buying a car. Which was no big deal until after I went upstairs to the room. I sat for a few minutes relaxing and decided to go to the bathroom that was a big mistake because the bathroom flooded and when i called they ask that i leave. Which i had no problem leaving since I would not want to have the same experience in another room. the only thing is that i used my points and they have not refunded me the points. Before using your points at this hotel because if youi complain of flooding they just ask you to leave. May 14, 2014
Rated 5.0 out of 5.0 by Excellent Hotel I really enjoyed my stay... The staff was very supportive to meet my requested needs, such as, direction to certain areas... The bed was wonderful and relaxing... My two day events ended late (10:30pm) each night and started early (6am)... The only day I could sleep in to rest was cut short due to house cleaning next door, hallway, and top floor... However, I will stay again... April 9, 2014
Rated 5.0 out of 5.0 by Very impressed! I recently booked six rooms for myself and my employees who were coming into the states from outside the country. A few days later I received a phone call from the hotel manager. He was checking to see if we needed anything further than the reservation. I asked him a few questions and he was very helpful. He told us we could ask for him if we had any further questions. He really went above and beyond what you would expect from a manager. The property was perfect for our business travel. The breakfast was hot, the pool was sparkling clean, the beds were comfortable and the WiFi was fast. The staff was friendly with our out of the country guests. Everything went smoothly. Our company will be staying here every time we visit the area. I would highly suggest this hotel when visiting Silicon Valley. Thank you for making the stay happily memorable. See you next year. April 5, 2014
Rated 5.0 out of 5.0 by A great place to stay regardless of how long you're in town... Located in an older section of San Jose, with the freeway and the airport close by, the stay was still comfortable. (being a block and a half away from our primary destination, were told not to walk to the hotel to check in.) Security on premise was good with a roving guard and cameras. The staff was very nice, rooms clean and comfortable, and breakfast good. This hotel had elevators to reach the upper floor(s)...a HUGE relief when carrying your baggage! I have no reason to not stay there again and would recommend this hotel to everyone. March 2, 2014
Rated 3.0 out of 5.0 by Lousy Internet service. I've stayed here several times. The Wireless is a joke. On my last visit I found they do not upload their hotel bills to the IHG site and I had to go through all sorts of hassle to get a copy of my bill. The internet is the kicker though. I couldn't keep connected and my VPN didn't like the weak signal. February 24, 2014
Rated 5.0 out of 5.0 by great staff Friendly, helpful staff----anthony, tony, ruth, liane, all do a good job. Comfortable bed, quiet room. . February 22, 2014
Rated 5.0 out of 5.0 by Well Done!! Our 8 person team stayed for a period of about 5 weeks. The comfort level was consistent throughout our stay. The staff was always available and helpful!! The property always felt secure and there was a night watchman. The comp. breakfast was far more than a box of cereal. Thanks for the great service. Pete January 11, 2014
Rated 5.0 out of 5.0 by The front desk person was very nice My only complaint, our rooms smelled a little. It didn't smell fresh so it was kinda hard to go to sleep. Since, they didn't have many rooms left we didn't asked to change rooms. We had to open the windows. I don't know if it was the carpet, bed covers but, it smelled liked it was really stuffy. The bathroom was okay. I would come back again if the rooms smell more pleasant, but next time I will speak up when there is a bad odor. Also, security comes up to often if the guest rooms if we laughs too much which we didn't. They seem to be to sensitive and comes knocking at the rooms for any little reason. IT's good to have security, but they just over did it. December 19, 2013
Rated 5.0 out of 5.0 by Great service, comfortable rooms The staff in general are professional and friendly. The rooms are comfortable and clean. The rooms are quiet making it easy to get a good nights rest. November 30, 2013
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